Secrets Playa Mujeres Golf & Spa Resort

Playa Mujeres, Mexico

Hotel rating
Trip advisor rating: 4.5 Based on 4727 reviews

The hotel

Secrets Playa Mujeres Golf & Spa Resort is a adults-only, all-suite hotel, just 10 minutes north of Cancun. Intimate and exclusive, this private gated retreat lies right on the glorious white sands of Mexico's famous Playa Mujeres. With its own unique Unlimited-Luxury® service, the resort seeks to completely redefine the concept of luxury featuring a unique nature preserve of indigenous flora and fauna. From a refreshing welcome cocktail and cool towel, right down to your own personal pool and beach waiter service, every whim and wish will be catered for. The accommodations offer a combination of comfort and elegance and each gorgeous suite comes with either swim-out access or stunning ocean views. With five gourmet a la carte restaurants on-site, as well as a buffet, two grills and café, when it comes to sustenance, you really will be spoilt for choice! There's no need to make a reservation so simply turn up, relax and let yourself savour the experience. The 'Sip, Savour and See' Dining Experience, allows guests to dine at all Secrets, Dreams and Now Resorts within the Region, so venturing out isn't a problem either! As well as complimentary green fees at the Playa Mujeres Golf Club, the resort has two impressive swimming pools, four whirlpools and a world-class wellness spa. Treat yourself to an exclusive Aromatherapy Salt Glow, a revitalising seaweed wrap, or even a traditional Swedish massage.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

On a lovely white sand beach in the resort of Playa Mujeres. Just a 10-minute drive north from Downtown Cancun in an exclusive gated community, located inside a championship 18-hole Playa Mujeres Golf Course, designed by golf legend Greg Norman. Transfer time from airport: 35 minutes.

Hotel information

424 suites in 12 buildings on up to 5 floors with lifts in each building. All with climate controlled air-conditioning, furnished and private balcony or terrace, 42" flat-screen cable TV, complimentary WiFi access with Unlimited Connectivity, tablets with hotel information, telephone, iPod docking station, alarm clock/radio, mini-bar (refreshed daily), Nespresso™ coffee maker, 24-hour room service, safe, blackout drapes, vanity mirror, steam wand, furnished sitting area, bathrobes and slippers, Secrets box for room service, hairdryer and bathroom with hydrotub and rain shower. Junior Suite Garden View with 1 king-size or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all buffet and reservation free à la carte dining and snacks, unlimited premium domestic and International drinks, stocked mini-bar with beer, water and soft drinks. Activities and entertainment above unless otherwise stated. Concierge service. Welcome cocktail and cool towel, pool and beach waiter service, 24-hour room service. No wristbands required.

If you need to keep in touch with the rest of the world, simply download the free Unlimited Connectivity app to make local and international calls without roaming charges.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Junior Suite Swim-Out Rooms have access to a semi-private swimming pool from a private terrace, pool or garden views and 1 king-size or 2 double beds, sleeping maximum 3 adults.

Junior Suite Partial Ocean View with 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Ocean View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Premium Junior Suite Ocean View Rooms are located on the upper level floors with ocean views, 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View Rooms with Preferred Club Privileges and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View Swim-Out Rooms with a private, furnished terrace with direct swim out access, Preferred Club Privileges and 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean Front Rooms with superior ocean views and Preferred Club Privileges, and 1 king-size or 2 double beds, sleeping maximum 3 adults.

Preferred Club Master Suite Ocean View with Preferred Club Privileges and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Master Suite Ocean Front with Preferred Club Privileges and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Master Suite Ocean Front Private Pool, with Preferred Club Privileges and 1 king-size bed, sleeping maximum 2 adults. 

Preferred Club Presidential Suite with Preferred Club Privileges, ocean front views and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Privileges include:

  • Preferred status and amenities 
  • Preferred Club suites in premium locations
  • Access to Preferred Area on the Beach
  • Access to Lazy River at Dreams Playa Mujeres
  • Access to Preferred Club Lounge at Dreams Playa Mujeres
  • Personalised check-in and check-out with concierge service
  • À la carte breakfast in Oceana and Maris (at Dreams Playa Mujeres)
  • Afternoon hot and cold hors d’oeuvres 
  • Desserts and fine liquors 
  • Private Preferred Club Lounge 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary computer access in Preferred Club Lounge 
  • Upgraded mini-bar service 
  • Upgraded bath amenities 
  • Pillow menu 
  • One day pass to the wet areas of the Secrets Spa by Penovia (per person, per stay) 
  • 20% off spa treatments (not combinable with any other offer or promotion)
  • Free Weddings: conditions apply. More information can be found here

9 dining options - 6 à la carte restaurants and 1 grill: Market Café (International buffet cuisine, open for breakfast, lunch and dinner), Oceana Seafood Restaurant (open for breakfast for Preferred Club guests only, lunch and dinner for all guests), Seaside Grill (grilled specialities, open for lunch and dinner), Portofino (Italian cuisine, open for dinner), Bordeaux (French cuisine, open for dinner), El Patio (Mexican cuisine, open for dinner), Himitsu (Pan-Asian cuisine, open for dinner), Barefoot Grill (open for lunch) and CoCo Café (open 6.00am-10.00pm and 11:00pm-6:00am). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply). 24-hour room service. Bar Manatees swim-up bar, Desires music lounge and bar, Barracuda beachside bar, Sugar Reef poolside bar, Piano Bar Lounge, Rendezvous lobby bar and Showtime Theatre Bar. Guests staying at Secrets Playa Mujeres will have shared privileges with Dreams Playa Mujeres Golf and Spa Resort facilities, offering 10 additional restaurants and 12 bars.

Please note: All restaurants and bars may not be open every night. No reservations required at specialty restaurants.

Live nightly entertainment and theme parties, cooking and cocktail-making classes, Spanish lessons. Theatre stage show, live music and beach parties. Zen Terrace, an open-air area with live evening music (daily).

2 swimming pools and 4 outdoor whirlpools. Secrets Spa by Pevonia®*. Fitness centre with Yoga and fitness classes such as Pilates and boot camps. Beach football. Ping Pong. Dance lessons, cardio-equipment and free weights. Non-motorised water sports: kayaks, Hobie Cats, snorkelling, water aerobics and water polo. Motorised water sports* and scuba diving lessons*. Land sports including beach volleyball, tennis, multi-purpose court and Euro-Bungee. Fishing tours*. Complimentary traditional Temazcal ceremony, wine and tequila tastings, darts and billiards. Complimentary green fees at a on-site golf course (golf cart rental* mandatory, transportation is included, terms and conditions apply, subject to change). Access to nearby Dreams Playa Mujeres Golf & Spa Resort, with 2 additional pools, a lazy river (Preferred Club guests only) and water park.

Pool and beach concierge service. Bali beds on the beach. Laundry/dry-cleaning service*. Gift shops. Complimentary WiFi access throughout. 24-hour front desk, currency exchange, business centre, car rentals*, sightseeing tours and excursions* and medical facilities*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info. Guests staying at Secrets Playa Mujeres will have shared privileges with Dreams Playa Mujeres Golf and Spa Resort facilities, offering 10 additional restaurants and 12 bars.

4 nights between 23 Dec-31 Dec '18.

*Denotes local charge.

Trip advisor rating: 4.5 Based on 4727 reviews

Rating summary

  • Location Image of the Tripadvisor rating
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  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (2673)
  • Very good (1223)
  • Average (491)
  • Poor (198)
  • Terrible (142)
Image of the Tripadvisor rating EXCELLENT RESORT!!

Feb 22, 2019 Vanessa B NYC,

This resort has great food, service and amenities! We go back every year...for 5 years! The people are so friendly and the food is incredible! The beach is very pretty and quiet. We feel very safe at this resort and do not feel the need to leave for anything. They even have very nice shops right on the resort too.
Image of the Tripadvisor rating Will revisit soon!!!

Feb 22, 2019 Venture45275813675 Lincoln, Nebraska

This resort met all of our expectations. Great resort for the price. We will be back soon! Thanks for the great service and worry-free vacation. We experienced all parts of the resort and even spent some time at Dreams.
Image of the Tripadvisor rating Excellent Vacation Spot!

Feb 22, 2019 Escape05416492076

I would highly recommend Secrets Playa Mujeres Golf & Spa Resort! It was top notch, right from the amenities to the staff. We thoroughly enjoyed our stay. The wait staff, activity crew and everyone else we met made us feel special all week!
Image of the Tripadvisor rating Pool Service was Great!!

Feb 22, 2019 julrei Okauchee, Wisconsin

This was a nice resort, but I have been to Secrets before that were waaay better. I was not all that impressed with the food, but the service in all but the sports bar was great. We had a Server, Franky by the pool, who we would give 10 stars if we could ... Franky took good care of us, as well as Victor in the bar! I am only giving 5 stars for… Read more
This was a nice resort, but I have been to Secrets before that were waaay better. I was not all that impressed with the food, but the service in all but the sports bar was great. We had a Server, Franky by the pool, who we would give 10 stars if we could ... Franky took good care of us, as well as Victor in the bar! I am only giving 5 stars for the pool service, I did not like having to get on a golf cart to get to many of the restaurants, the Spa, Lobby and shopping. Read less
Image of the Tripadvisor rating Just okay

Feb 21, 2019 stelzb New York

We found this Secrets to be sub-par to other Secrets properties we've been to in the Cancun hotel zone (The Vine) and Jamaica (Wild Orchid). Both The Vine and Wild Orchid are AMAZING, if you're considering either. There is really no quiet pool option at this hotel, and the pool area is a loud scene during the day, with loud music for workouts… Read more
We found this Secrets to be sub-par to other Secrets properties we've been to in the Cancun hotel zone (The Vine) and Jamaica (Wild Orchid). Both The Vine and Wild Orchid are AMAZING, if you're considering either. There is really no quiet pool option at this hotel, and the pool area is a loud scene during the day, with loud music for workouts and loud live music (bands and singers). It was popular for a lot of guests, but we were looking for a quieter option and really couldn't find it unless we went to the beach. The beach at the this property is lovely, kept very clean. We found the food to be less than great, however the French restaurant was our favorite (french onion soup and the steak are great). We also liked the Italian restaurant. The grill option at the pool during the day had really tough meat... my Dad, who will eat anything, couldn't eat the steak or burgers because they were so tough. We did venture to the Dreams property next door, as you can access the other property if you stay at Secrets, for my birthday night and tried the Brazilian restaurant. It was actually terrible, the meat was very gamey and the salad bar was a disaster. Also my parents told the staff it was my birthday and they didn't do anything special or out of the way during dinner. My Mom and boyfriend told the Preferred Club at Secrets numerous times that it was my birthday, to have a banner and champagne and dessert delivered to my room. It came the day before we left, in the middle of the day while we were at the beach, and no ice in the bucket (ice machine on the floor was broken). We were disappointed at this lack of attentiveness and attention to detail. My Mom was actually livid and she's a nice Midwest Mom who never gets mad! She was exhausted from repeating herself. I was also served a shrimp egg roll at the Japanese restaurant, after we told the host, maitre'd and our server that I have a shellfish allergy. The appetizer was passed out as a courtesy before the meal. Thankfully one of them rushed over just as I had the egg roll in my mouth, and I spit it out. Not knowing how I might react, we asked if the staff had any Benadryl on-hand. Initially we were told we'd have to go into Cancun to get medication, which would cost $150 (I believe they were referring to a shot/injection...I did have my EpiPen in my room, and clearly should have brought it to dinner). After much fuss (by our party), a doctor was brought to the table and I was given a cortosteriod pill. As mentioned, we did ask for Benadryl, which they claimed not to have (we did see it's actually sold in the gift shop when we headed back to our room). Food allergies are extremely dangerous, and I've never had an issue at any other all-inclusive, traveling for over 10 years in the Caribbean. So this lapse was pretty disappointing by multiple people on the staff. Also I don't understand why you would serve a complimentary appetizer with seafood in it? It should be a vegetable option so everyone can eat it (normal practice by restaurants). We were followed up continuously by the Preferred Club staff and they made sure I was okay (I was fine). I would caution future guests to make a pretty big announcement to multiple people if you have a food allergy, (and also just cut into your food and look at it before you eat it). Don't assume everyone on the staff knows what's in everything you're served - because we did ask what was in the egg roll before eating and the waiter said 'vegetables'. Clearly he was wrong. I don't want anyone to get sick, or worse. So please be careful. There are so many all-inclusive properties to choose from, and although a majority of our time here was lovely, and we were happy to be together, I don't think we'd return. We do expect more from the Secrets brand, because we've had so many good experiences in the past with them. Read less