Dreams Playa Mujeres

Playa Mujeres, Mexico

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with two infinity pools, six whirlpools, a children’s pool, a waterpark, and a mini-splash park all making this the definitive aqua paradise. Relaxation also comes in the form of complimentary green fees at Playa Mujeres Golf Course, the adventures of the kids’ and teens’ clubs, and the indulgence of nine restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

Where is it

Along a private stretch of beach, 30 minutes north of Downtown Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club Presidential Suite Ocean Front Room with a separate vast living area with sofa bed, dining table for 8 people and a full kitchen, a private terrace inclusive of a 82 ft long private pool, spacious outside dining and living area and a private garden with whirlpool. The bedroom has a king-size bed and direct access out onto the private furnished terrace, sleeping maximum 2 adults.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (fresh seafood, breakfast for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

2 infinity pools, 6 whirlpools and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkeling, scuba diving lessons*, PADI diving centre* and water-skiing*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Complimentary Green Fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2122)
  • Very good (787)
  • Average (365)
  • Poor (151)
  • Terrible (149)
Image of the Tripadvisor rating Excellent vacation!

Apr 13, 2021 mariaeQ259IB Sea Girt, New Jersey

Wonderful resort, impeccable facilities great food, extremely friendly staff! Great experiences at all the restaurants including Tres colores, Maris, Fusion and Letoile. Will definitely return as soon as possible
Image of the Tripadvisor rating Great Stay at the Dreams Playa Mujeres

Apr 11, 2021 edithllaca

I had a Wonderfull stay at the Dreams Playa Mujeres. Food was great. Room very clean and confortable. Kids have a lot of options to have fun. The best thing is that you have different options of food in their restaurants. Employees are always very helpful and nice
Image of the Tripadvisor rating Wonderful for families but having a problem fixed seemed to be a problem

Apr 10, 2021 cking0652 New York City, New York

We had gotten locked out of our room three times once at the very beginning of our trip when we first checked in and it took them an hour to bring us a new key and change the battery in our door lock, and it broke two more times and we had to fight just to have our room changed even though they said they were fixing the door each time. Front desk… Read more
We had gotten locked out of our room three times once at the very beginning of our trip when we first checked in and it took them an hour to bring us a new key and change the battery in our door lock, and it broke two more times and we had to fight just to have our room changed even though they said they were fixing the door each time. Front desk staff also hung up on us when we called from the room saying there was an issue with the door again. Other than that the resort was beautiful, super clean, and a great place for families but beware there are a lot of children at the bars so it was a little frustrating for adults trying to get their drinks. Read less
Image of the Tripadvisor rating Great overall experience

Apr 9, 2021 Knewman3480

We have been to many all-inclusive resorts in the area and really enjoyed Dreams. We would definitely go back. Hotel was clean, food was plentiful and good. Drinks were also good. Clean resort. Francisco at the pool is AMAZING! He was prompt, accurate and made the whole experience better. We kept him busy and he as gracious and nice to… Read more
We have been to many all-inclusive resorts in the area and really enjoyed Dreams. We would definitely go back. Hotel was clean, food was plentiful and good. Drinks were also good. Clean resort. Francisco at the pool is AMAZING! He was prompt, accurate and made the whole experience better. We kept him busy and he as gracious and nice to all. Kids loved the swim up bars and ice cream place. The "teen club" was only for "teens" and my younger kids would have liked to play there longer during the day. It was only available for younger kids from 10-12. I had a really wonderful massage with Jesus in the Spa. My husband had one with Mave and she was very great as well. The Spa facilities were nice. Beach is nice and large with white sand. Great walking beach as well even when you leave the hotel grounds. The kids had a great time swimming with the dolphins. Room service was great and delicious. Everyone who delivered was very professional and did a great job of making sure we had everything we needed. Just had to be patient when ordering! Rooms were clean but are a little small and they didn't go a great job of refilling our beverages in the room. Check in was a little slow and a women cut in line and she wasn't turned away by the staff. Covid testing was smooth and prompt. My only real complaint is that it was very hard, if not impossible, to get dinner reservations at the restaurants. It seemed easier if you were preferred club. Read less
Image of the Tripadvisor rating Top notch

Apr 9, 2021 asr934 Springport

Staff and services were top notch. Daniel Cruz was an exceptional waiter. Food was great and restaurants options were amazing. This was great for our famiy. The kids could play in any of the pools and we will be back!