Dreams Playa Mujeres

Playa Mujeres, Mexico

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with two infinity pools, six whirlpools, a children’s pool, a waterpark, and a mini-splash park all making this the definitive aqua paradise. Relaxation also comes in the form of complimentary green fees at Playa Mujeres Golf Course, the adventures of the kids’ and teens’ clubs, and the indulgence of nine restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. In fact, the fun of downtown’s just 10 minutes away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

Where is it

Along a private stretch of beach only 10 minutes north of Downtown Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: The Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club Presidential Suite Ocean Front Room with a separate vast living area with sofa bed, dining table for 8 people and a full kitchen, a private terrace inclusive of a 82 ft long private pool, spacious outside dining and living area and a private garden with whirlpool. The bedroom has a king-size bed and direct access out onto the private furnished terrace, sleeping maximum 2 adults.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar
  • Free Weddings: conditions apply. More information can be found here

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (fresh seafood, breakfast for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

2 infinity pools, 6 whirlpools and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Fitness centre. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Dreams Spa by Pevonia®*. Experience a traditional Temazcal ceremony. Water sports including, kayaking, Hobie cats, snorkeling, scuba diving lessons*, PADI diving centre* and water-skiing*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Complimentary Green Fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry cleaning services*. Shopping area and gift shop. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1383)
  • Very good (580)
  • Average (284)
  • Poor (109)
  • Terrible (115)
Image of the Tripadvisor rating Great visit

Jul 22, 2019 MalloryW79

We are having a wonderful visit at Dreams! Gabriel was wonderful from the time we arrived! He took us to the preferred club to check in and took us to our room as well as helping us throughout our trip by answering questions and helping us when needed. We want to shout out to Karen with the entertainment team, my kids loved her! Eduardo, Daniel… Read more
We are having a wonderful visit at Dreams! Gabriel was wonderful from the time we arrived! He took us to the preferred club to check in and took us to our room as well as helping us throughout our trip by answering questions and helping us when needed. We want to shout out to Karen with the entertainment team, my kids loved her! Eduardo, Daniel and Guadalupe at the Fusion restaurant were awesome! Amazing food and service! This is the only restaurant at the resort that you need to make a reservation if you want to eat at the hibachi grill area. Get in line at 4:00 the day you want to eat there and get a reservation, you won’t be disappointed! Read less
Image of the Tripadvisor rating AMResorts and Dreams let us down

Jul 22, 2019 dahmad2001 Plano, Texas

My extended family, my family and I (11 people total) booked three rooms at Dreams Playa Mujeres. Two were the two bedroom/three bed villas and one was a regular room for five days. During our third day at the resort we dropped our two children off at the kids club. After two hours they we received a phone call that our five year old son was… Read more
My extended family, my family and I (11 people total) booked three rooms at Dreams Playa Mujeres. Two were the two bedroom/three bed villas and one was a regular room for five days. During our third day at the resort we dropped our two children off at the kids club. After two hours they we received a phone call that our five year old son was injured and we needed to come immediately to the club. We proceeded there and he had a gash on his chin. The onsite Doctor recommended we go to the hospital where he was on staff to get him stitches. At this point the staff were very concerned that we sign a waiver saying they had no more responsibility for the incident and any charges henceforth would be covered by us. I checked the box no that we didn't agree with the statement, signed it and then got in the car to take us there. We were then taken to Hospiten Cancun and after four hours my son received five stitches and was fortunately taken care of. However, we also received a bill for $1440!! We had to pay this up front as they didn't take our insurance. Long story short, we expected the facility to help us with the bill. We are happy that our son was taken care of, but we were ripped off by the hospital and we ultimately feel Dreams is responsible. It would be one thing if we had an accident while we were with our son, but given the incident happened on their watch, there were no staff seemingly present when my son fell (they showed us the video), we really had no choice on taking him to that hospital, it ruined our day and our son couldn’t go in water after that due to the stitches. We also spent over $11,000 not including travel on the stay. I worked with the head concierge, Sergio, at the resort, the GM, Aleksandra, after we got back to the resort, and reached out to corporate. 10 days later all they've said is they were not responsible (direct quote from Aleksandra - "It is important to mention, that the hotel facilitated the assistance with the doctor and transportation to the Hospital; but cannot be held responsible for the incident.") and their corporate insurance denied any help to us so that was that. I am truly shocked at the lack of appreciation for their customers and taking ownership of something that was their responsibility. This is my third stay at an AMResort and numerous others by my family. We planned to stay with them in the future but how can we? They collectively dropped the ball after spending over $11,000 with them! They literally offered nothing to make up for it so be aware this is what you are getting into if you have any issues. Further issues that I wouldn't normally mention, but our villa flooded the second night we were there for no apparent reason and we had numerous issues with getting hot water even after two visits from maintenance. I also hurt my foot bad on one of the two slides so badly I was limping for a week after (we talked to several other people hurt on it as well). Lastly, our concierge tried to pressure us into a two hour breakfast presentation. Read less
Image of the Tripadvisor rating Great Trip to Dreams Playa Mujeres

Jul 22, 2019 Patrick M

This was not our first time at AM Resorts and Dreams Playa Mujeres was a fantastic place with great service, beautiful grounds and nice rooms. Service: Service is very important for us. I have to say that service was excellent. I have to highlight Wendy (Pool Manager). She made our stay even more unforgettable. She was making sure we had… Read more
This was not our first time at AM Resorts and Dreams Playa Mujeres was a fantastic place with great service, beautiful grounds and nice rooms. Service: Service is very important for us. I have to say that service was excellent. I have to highlight Wendy (Pool Manager). She made our stay even more unforgettable. She was making sure we had everything we needed. She was checking in a few times a day. Always smiling and very professional. I have to give her lots of credit because she would be one of the reason we would return. Food: Lots of bad reviews on food and I have to say that I had better food at a lot of resorts but it was not horrible. Breakfast was great. Lunch at Maris, Tide was excellent. We tried all the A la Carte restaurant and they were all great. I was a bit disappointed that there was no steak house and Italian. I had a steak at L'Etoile but it was not that good. Overall, I can't complain. We always found something good to eat. My kids ordered room service a few nights and they loved it. Entertainment: We loved the beach party / fire show. We also love that dance crew from Mexican Got Talent. Amazing show. We also liked the band that plays at the entertainment pool. We thought that was a special touch. We didn't like the idea that the teen lounge was not open longer for younger kids. My kids are 8 and 11 and they wanted to use the climbing wall, batting cage, trampoline.... but they can't. I even went with them from 10-12 and they didn't allow them to use the exterior part of the teen lounge. Only the inside arcades and games. They should open that up to everyone and close it down to teens only later at night. Room: WOW Very nice big and clean rooms. We had the preferred room 6428 and it was amazing. I like the tablet in the room which allows you to see the day events and order room service.... Pool: Many heated pools. Water was very hot but I like it hot :) I would return and recommend this place. I'm a travel agent and this place organized some of the nicest weddings I've ever seen at a resort. If you have any questions or want to see some pictures, please send me a message. Read less
Image of the Tripadvisor rating Large resort with mediocre food

Jul 22, 2019 Alivoo01 Dallas, Texas

Plenty of pools to lounge in. Water park area for the kids is awesome and includes 2 large slides for older kids/adults. The food is mediocre and is a bit repetitive at the buffet. There's not much A/C in buffet restaurants (World Cafe) at either Dreams or Secrets so if you're going in the summer, don't expect a nice cool meal there. It's… Read more
Plenty of pools to lounge in. Water park area for the kids is awesome and includes 2 large slides for older kids/adults. The food is mediocre and is a bit repetitive at the buffet. There's not much A/C in buffet restaurants (World Cafe) at either Dreams or Secrets so if you're going in the summer, don't expect a nice cool meal there. It's definitely better than sitting on the patio, but it still gets pretty warm inside the restaurant, esp for lunch. Service is extremely slow at Maris (seafood restaurant), but their breakfast is good! Evening entertainment at the Limelight Theater is enjoyable. If you're a preferred club member and want a bali bed, make sure you're up early to claim one. They're gone fast! There are golf carts that will take you to Secrets throughout the day (near building 8 at Dreams) or you can walk there if you want a bit of exercise/sight seeing and that'll take you about 20 minutes (either via the golf cart path or beach path). Explorers (kids) Club offers a full day's schedule of activities for the kids including meals. Each kid must wear a bright orange vest to make them easily identifiable. There's a teenagers club also, but we didn't get a chance to check it out. Read less
Image of the Tripadvisor rating Great Family Trip

Jul 22, 2019 MommaCass28

This was a fantastic place to take a family. We had a family trip with our two boys (6, and 9) and their grandma, the kids had the time of their lives. They did not do the kids club but really enjoyed all of the activities provided by the entertainment team. Rafaeil, Cezar, and Memo where great and took the extra time to make sure our family was… Read more
This was a fantastic place to take a family. We had a family trip with our two boys (6, and 9) and their grandma, the kids had the time of their lives. They did not do the kids club but really enjoyed all of the activities provided by the entertainment team. Rafaeil, Cezar, and Memo where great and took the extra time to make sure our family was having a good time. A special thank you to Memo for taking on our 6 year old who loved to dance along with the team. We did not do any of the extra excursions but wish that we had. Alma did a great job of cleaning our room and keeping everything tidy. The food was good and there were a lot of options but after 6 days we were ready for something different. The highlight was really the pool options, the beach, and the entertainment team. I accidentally wrote this review on the Secrets page, we did not stay at secrets. Read less