Dreams Playa Mujeres

Playa Mujeres, Mexico

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with two infinity pools, six whirlpools, a children’s pool, a waterpark, and a mini-splash park all making this the definitive aqua paradise. Relaxation also comes in the form of complimentary green fees at Playa Mujeres Golf Course, the adventures of the kids’ and teens’ clubs, and the indulgence of nine restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

Where is it

Along a private stretch of beach, 30 minutes north of Downtown Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club Presidential Suite Ocean Front Room with a separate vast living area with sofa bed, dining table for 8 people and a full kitchen, a private terrace inclusive of a 82 ft long private pool, spacious outside dining and living area and a private garden with whirlpool. The bedroom has a king-size bed and direct access out onto the private furnished terrace, sleeping maximum 2 adults.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (fresh seafood, breakfast for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

2 infinity pools, 6 whirlpools and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkeling, scuba diving lessons*, PADI diving centre* and water-skiing*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Complimentary Green Fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2030)
  • Very good (772)
  • Average (358)
  • Poor (146)
  • Terrible (145)
Image of the Tripadvisor rating Gotta Get Away (See Dreams Playa Mujeres)

Jan 21, 2021 John M Glen Ellyn, IL, United States

This was so needed - get away from the relentlessness of quarantine to find happiness and positivity somewhere in this crazy world! Thanks Dreams Playa Mujeres for letting us find respite from the unending grind to enjoy sun, surf and service in a safe environment!
Image of the Tripadvisor rating Lobby Bar Review

Jan 20, 2021 rcwal2n Raleigh, North Carolina

Jose Luis y Jesus son los mejores cantineros en el mundo. Es la verdad! Visitarlo en el Lobby Bar. Really, they are great bartenders and they each memorize your name and your drinks fast. Great service!
Image of the Tripadvisor rating Safe travels

Jan 20, 2021 Ixp97 Miami, Florida

The resort did a fantastic job in cleaning and disinfecting. A server at the beach offered me hand sanitizer after handling my drink. They have everything all well thought out . Resort is big enough where once can enjoy ,relax , have fun and still keep social distance from everyone . Very impressed with all their hard work . Please tip the… Read more
The resort did a fantastic job in cleaning and disinfecting. A server at the beach offered me hand sanitizer after handling my drink. They have everything all well thought out . Resort is big enough where once can enjoy ,relax , have fun and still keep social distance from everyone . Very impressed with all their hard work . Please tip the workers , they truly appreciate all gestures . Read less
Image of the Tripadvisor rating Fabulous Vacation

Jan 19, 2021 4_Cindy_Lou Chicago, Illinois

Traveled with another couple, no kids Jan. 9–16. We decided to stay at Dreams over Secrets because there were more pools and ocean view rooms. We are glad we stayed at Dreams. The pool at Secrets were very cold, but the pools as Dreams were heated and offered better views of the ocean—very nice. Our trip started off well as Arturo took our bags to… Read more
Traveled with another couple, no kids Jan. 9–16. We decided to stay at Dreams over Secrets because there were more pools and ocean view rooms. We are glad we stayed at Dreams. The pool at Secrets were very cold, but the pools as Dreams were heated and offered better views of the ocean—very nice. Our trip started off well as Arturo took our bags to our room and along the way pointed out places of interest for our stay. He provided a lot of helpful information and even helped us make our dinner selection for the night. He was very helpful and his attitude quickly started us off to a great vacation! Thanks, Arturo! We stayed in the preferred club swim out in building 7. Our friends stayed in building 7 on the 4th floor, which had the best views in the resort. We loved the swim out because it was on the second floor making it very private. Most resorts have 1st floor swim outs and people are always close by. The extra cost for a swim out room at this Dreams resort is worth it. Gustuv was our preferred club pool concierge and he took excellent care of us along with Karen and Mercedes who kept the drinks flowing. While we were there it was my husband's birthday and Karen and Gustuv decorated our cabana and brought us a birthday cake at lunch! What a great surprise! I would rate this hotel at a 4.5 because the beds were a bit hard and I felt that our bathroom could have been cleaner around the hinges and corners. This is a resort that I will come back to with my grandkids. The dolphin experience is part of the hotel, so you can sit on the beach and watch the dolphins as often as you want! Also there is a water park that is perfect for the young (ages 1-5) and water slides and a lazy river perfect for older kids (ages 5 and up). The lay out of the hotel was well thought out! We were a bit disappointed that not all of the bars were opened, but we understood that COVID restrictions keeps the hotel capacity lower. We never had to struggle for beach or pool chairs and the amount of pools and hot tubs (which are actually hot) is great, especially since the week we were there the weather was rainy and cool. Perfect family or couple resort! Read less
Image of the Tripadvisor rating Adult Service great - Kid Service not so great

Jan 19, 2021 krissy2021

The adults in our group had a great time and the service was fantastic. Our kids all complained when we left that some of the staff was mean to them when we weren’t there. For example: one of the kids in our party tried to get hand sanitizer before being seated and she was told she didn’t need it because they saw her use it earlier. My 14 year… Read more
The adults in our group had a great time and the service was fantastic. Our kids all complained when we left that some of the staff was mean to them when we weren’t there. For example: one of the kids in our party tried to get hand sanitizer before being seated and she was told she didn’t need it because they saw her use it earlier. My 14 year old son said he sat in a restaurant for 20 minutes and didn’t get any service. Once he got up to leave the waiter that’s when the waiter came over to him. He said the restaurant only had a few people in it and the waiter just kept going to other tables and ignoring him (bc he was a kid). The kids didn’t tell us until we were at the airport or I would’ve said something when we were there. They said they didn’t want to make anyone on the staff mad at them for complaining. Read less