Dreams Playa Mujeres

Playa Mujeres, Mexico

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with two infinity pools, six whirlpools, a children’s pool, a waterpark, and a mini-splash park all making this the definitive aqua paradise. Relaxation also comes in the form of complimentary green fees at Playa Mujeres Golf Course, the adventures of the kids’ and teens’ clubs, and the indulgence of nine restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

Where is it

Along a private stretch of beach, 30 minutes north of Downtown Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club Presidential Suite Ocean Front Room with a separate vast living area with sofa bed, dining table for 8 people and a full kitchen, a private terrace inclusive of a 82 ft long private pool, spacious outside dining and living area and a private garden with whirlpool. The bedroom has a king-size bed and direct access out onto the private furnished terrace, sleeping maximum 2 adults.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar
  • Booking bonus: book by 30 Apr '20 to receive up to 35% off the accommodation cost between 1 Mar–23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (fresh seafood, breakfast for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

2 infinity pools, 6 whirlpools and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, Hobie cats, snorkeling, scuba diving lessons*, PADI diving centre* and water-skiing*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Complimentary Green Fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1798)
  • Very good (719)
  • Average (341)
  • Poor (134)
  • Terrible (133)
Image of the Tripadvisor rating Destination Wedding was AMAZING!!

Apr 2, 2020 _justbookittravel

I am a Travel Agent and I specialize in destination weddings. One of the toughest parts of my job is working with on-site coordinators across the world in different time zones. The on-site coordinators have a hectic schedule! Some of the resorts can host between 2-8 weddings PER DAY! They both coordinate weddings and then execute weddings with a… Read more
I am a Travel Agent and I specialize in destination weddings. One of the toughest parts of my job is working with on-site coordinators across the world in different time zones. The on-site coordinators have a hectic schedule! Some of the resorts can host between 2-8 weddings PER DAY! They both coordinate weddings and then execute weddings with a small team. This review is a compliment to Daniela and team!! She was PHENOMENAL!! The hard part was being the Bride + Travel Agent + Wedding Coordinator for my OWN WEDDING. As you can imagine, I had extremely big expectations since I've been in the industry for so long. I am referring my bride and groom clients to Dreams Playa Mujeres, not just because the resort is SUPER beautiful and scenic and has great food, but because of the service provided by Daniela and the Weddings Team. Thank you so much for making life easy for us! I had 107 guests and it was seamless!!!! Read less
Image of the Tripadvisor rating Started great but dwindled

Mar 31, 2020 johnwp21

Our family Dreams Playa Mujeres visit, March 16-21, the good and the bad……. We arrived Monday afternoon to the airport and found the AMResorts shuttle to the hotel. Last year we took USA Transfers to Akumal, this time it was included in our price to use AMResorts, we will use USA Transfers for future trips. We stood outside the van area and… Read more
Our family Dreams Playa Mujeres visit, March 16-21, the good and the bad……. We arrived Monday afternoon to the airport and found the AMResorts shuttle to the hotel. Last year we took USA Transfers to Akumal, this time it was included in our price to use AMResorts, we will use USA Transfers for future trips. We stood outside the van area and waited, and after about 10 minutes we got a van and driver. We then sat in the van for 30 minutes waiting to see if they were going to take anyone else. USA on the other hand put us in a van and took us right away. Upon arrival we were met with the nice towels to clean our hands and face. We were staying in the villas so our luggage was taken and we were ushered to the concierge for preferred check in. We met with Roberto to get checked in. Super nice guy and very fun. He needs better AC in there as well as wall hangings or other noise capturing covers, it was very difficult to hear him because of the flat walls and glass. We got our keys and went to our room. The room was great as expected, two bedrooms, three bathrooms to prevent issues! Air conditioning worked well for the bedrooms, the main area never really got cold like the bedrooms. Our hot tub outside was always filled with lava. We would have to call each day to have someone come make changes, they would drain half the water and fill it with cold water. The next day it would be over 105 degrees again. We headed to get lunch and then the pool to start our vacation. Lunch at the buffet was quick and easy with no complaints ever about the food quality. Next stop was the pool, which we stayed in for about 5 minutes after being told to get out since there was now poop in the pool. We moved to another pool and stayed at that pool the remainder of the trip. Pool service was always great, Luis and Alba did a great job keeping everyone hydrated between bottles of water and mixed frozen drinks. No pool complaints our entire trip, unless you count the people who bring their own speakers so you have different music all over the place. Jaime was a great pool concierge and seemed to enjoy his job. Always helping find chairs, towels or open umbrellas. He did some handmade crafts for us that we took back home for souvenirs. He kept us up to date on what was going on around the resort each day. We split our breakfast time between Maris and the buffet, I may have missed it, but I didn’t see an omelet station like Akumal had. Plenty of fruit and other choices as well as hot foods to enjoy. Service was much faster here at the start of our trip compared to Akumal. Akumal every meal took 2 hours unless you went buffet. Playa Mujeres was much faster for sit down meals. We managed to eat at 4 of the restaurants during our stay, Towards the end, due to the travel restrictions the resort was almost shut down. First dinner was the Brazilian steakhouse, Gaucho Grill. We have had a few experiences at restaurants this style, nothing superb or splendid. We were first in so we were able to see all the food at the buffet area setup before being touched, presentation was nice. Our second dinner was Tres Colores, and by far our best meal and experience at the resort. Javier did a phenomenal job taking care of us. We checked the menu in our room and saw they had fajitas which is one of the kids’ favorite meals. When we were seated and handed the menu, it was nothing like what was on the tablet in the room. They did manage to create fajitas for us using the steak the had available. Let’s take a minute to talk about the steak. Seems like every restaurant that served steak, served flank, the exception is Fusion and L’Etoile. The steak was a terrible cut, just seemed like it was the cheapest and allowed them to offer “steak” on the menu. Javier was also able to find me an adult sized glass for iced tea. Something I always struggle with when going places is getting a decent glass for beverages. I’m sorry, the 8 ounce water glass isn’t cutting it. I asked after his 3rd time filling my glass to see if he could find a larger one. And did he, we have no idea where it came from, but it was great! His desert show for the banana desert was great! Wednesday was Fusion, like Akumal, if you want a seat, you’re going to sit at 4pm and wait and wait to get a reservation. As with pretty much every hibachi style restaurant, you can’t go wrong with it. Terrific meal, just make sure to double order everything if you want to leave full! Thursday, places were begging to close, several restaurants were closed going forward each night. Back to Tres Colores. This time we sat outside and had Diego for our server. Through no fault of his own and due to the reduction in staff, service plummeted. He was given the whole patio to work and was running ragged. Of the 4 of us, 3 ordered queso, we received a ramekin with basically a chunk of cheese because it had solidified. I asked for a larger glass for tea and he said they had none until we showed him the picture from our dinner 2 nights before. We didn’t bother with desert as we just weren’t satisfied with how things were going. Dolce served dessert that night. Friday was our last dinner, we were down to 3 restaurants to choose from, and went with French. Eduardo, fantastic job, he’s been there since they opened. The surf and turf was the special, you’d need 3 or 4 to get full if you only went with that, I knew better and ordered the steak, which was great. Desserts were fantastic, I had all 4, and the sorbet twice, a truly interesting taste. We headed back for our final night and the resort just felt empty. We get to our room; the door won’t open. We trek back to the desk and see what is going on. They said the keys were demagnetized. All four, all four at once being carried by 4 different people? Ok, get them redone, head back to the room, they still don’t work. I head back to the desk, my girlfriend finds someone doing bed turn downs. Her key doesn’t work. Turns out the battery in the door has died. One hour later they are at our room using a laptop to open the door. We woke up the next morning to head to breakfast before our departure. Closed, the buffet was closed, no notice no warning and now nowhere to get breakfast. We called the receptionist to see if they could check the airport to see if the restaurants were open. Cancun was under orders to close restaurants and bars so we weren’t sure if we could eat at the airport. No one at reception would do that. They suggested room service. We were leaving in 45 minutes so they offered us fruit, just fruit. No choice so ok, if there is no food at the airport it is 6 hours before we will be able to eat. Looking at the days board, pretty much everything was going to be closed, no buffet, no Tides nowhere to just get a quick bite. And NO communications to the guests about the closures. I wish we weren’t there are the start of the border closures, the resort, staff and guests all suffered. Our visit to Akumal was way different and we were hoping for something similar. Don’t get me wrong the resort was beautiful, the employees were fantastic but the overall experience was not up to par for what we spent. Read less
Image of the Tripadvisor rating Nothing but excellent.

Mar 30, 2020 aq2406 Monterrey, Mexico

We enjoyed every single detail, the quick checkout, the attention from the concierge staff and the variety of everything! We did have a small complaint regarding cleaning staff, where we placed the room on DND and still people came in to see if there was anything missing, but besides that everything was excellent. Kudos for William (bar staff) he… Read more
We enjoyed every single detail, the quick checkout, the attention from the concierge staff and the variety of everything! We did have a small complaint regarding cleaning staff, where we placed the room on DND and still people came in to see if there was anything missing, but besides that everything was excellent. Kudos for William (bar staff) he was so friendly and fast serving the drinks that we were amazed. Read less
Image of the Tripadvisor rating Beautiful Resort with Wonderful Staff

Mar 28, 2020 John H

We visited in March 2019 and came back in March 2020. The resort is beautiful starting with the initial view at the top of the steps looking out over the resort and beach. The rooms are spacious and comfortable. There are a ton of pools and the kids area, including the gigantic water slides, is amazing. Most importantly to us, the beach is… Read more
We visited in March 2019 and came back in March 2020. The resort is beautiful starting with the initial view at the top of the steps looking out over the resort and beach. The rooms are spacious and comfortable. There are a ton of pools and the kids area, including the gigantic water slides, is amazing. Most importantly to us, the beach is gorgeous. The seaweed was minimal. The service was exceptional. We could name 30 staff members to call out by name but I will name a few here: Adon, Pedro, Luis, Edgar, and Jeronimo with the breakfast and lunch service. Manuel and Julio at the buffet. Jesus with The Tides service. Ivan, Alejandro, and Diana at the beach front bar. Marguerita at Dolce. Roque, the life guard, who threw the football with our boys everyday. Eduardo as our nighttime waiter at Tres Colores and Maris. Uli, Dana, Fernanda, and Roy with the entertainment team. We are so thankful for the time we had there and we pray that this viral pandemic does not devastate this beautiful area and its people. Hoping we can go back again soon. Read less
Image of the Tripadvisor rating It's A Pleasure

Mar 26, 2020 kerrim732

This place exceeded our expectations. From the cold hand towel and glass of champagne we were given upon arrival to the Latte from Tides on the last day... everything was perfect. The weather was great, but it was the staff that made our vacation. Everyone said "It's a pleasure" after they did something for you. It really made you feel like you… Read more
This place exceeded our expectations. From the cold hand towel and glass of champagne we were given upon arrival to the Latte from Tides on the last day... everything was perfect. The weather was great, but it was the staff that made our vacation. Everyone said "It's a pleasure" after they did something for you. It really made you feel like you were special. The Entertainment Team is exactly what it sounds like. They literally entertain you and the kids ALL day long. I told my son that if he stayed by Fredy the entire time we were there he is guaranteed to have a good time. That guy never stops! Manuel (pretty sure that was his name) had great treasure hunts by the pool each day that my daughter loved. He was also great at pool Zumba along with Jorge. We did a bike tour with Jorge and Kara. They did a great job. The tour was free and was a little under 2 hours and worth each mile. There was a show every night at 8:30. My kids were so tired, but wanted to go each night and it was always such a great performance. We spent most days by the pool or beach. Jamie the Preferred Club Pool/Beach concierge was great at finding us a cabana or chairs each day and Armondo was always right there with drinks. We did the Preferred Club and I do recommend it. There are a few perks that really make it worth it. My kids are 10 & 8. They tried the Explorer Club twice and both times I think it was a little to young for them. I wish they were allowed in the Core Zone to do some of the things in there during the day. We did the "Vacation Club" sales pitch. Anna was great. It says 1.5 hours, but it was 2. Had my kids not wanted to go to the pool so bad we probably would have signed up. We did the Isla Mujeres Catamaran and Dolphin Excursion. The catamaran and day on the island was great. The most memorable part of our vacation was swimming with the dolphins. We did it at the resort and they did an amazing job. I wish they lowered the prices on the pics bc it was $200 for the picture package, but thankfully we have memories to last a lifetime. My husband did get sick (24hr bug) from something so I recommend bringing some Tums and Imodium. We also didn't realize how strict they were on the dress code for dinner. Men need collared shirt and closed toed shoes. No flip flops. The food at every restaurant was great! We are early eaters so we got there right around 6 each night and never waited for a table or food. We didn't do the Hibachi bc we didn't want to wait in line for reservation. On our last day I was laying in my lounge chair with a drink in my hand, my husband next to me doing the same thing, watching our kids have a great time in the pool and thinking I honestly don't need anything else right now.. then someone comes along asking if they can clean my sunglasses for me ... Best vacation and service ever! Read less