Dreams Playa Mujeres

Playa Mujeres, Mexico

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with two infinity pools, six whirlpools, a children’s pool, a waterpark, and a mini-splash park all making this the definitive aqua paradise. Relaxation also comes in the form of complimentary green fees at Playa Mujeres Golf Course, the adventures of the kids’ and teens’ clubs, and the indulgence of nine restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

Where is it

Along a private stretch of beach, 30 minutes north of Downtown Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club Presidential Suite Ocean Front Room with a separate vast living area with sofa bed, dining table for 8 people and a full kitchen, a private terrace inclusive of a 82 ft long private pool, spacious outside dining and living area and a private garden with whirlpool. The bedroom has a king-size bed and direct access out onto the private furnished terrace, sleeping maximum 2 adults.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (fresh seafood, breakfast for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

2 infinity pools, 6 whirlpools and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, Hobie cats, snorkeling, scuba diving lessons*, PADI diving centre* and water-skiing*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Complimentary Green Fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Rating summary

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Traveller rating

  • Excellent (1830)
  • Very good (728)
  • Average (342)
  • Poor (136)
  • Terrible (133)
Image of the Tripadvisor rating Fantastic Wedding Experience during COVID

Aug 7, 2020 Betsweet

This was our second attempt at marriage during the pandemic! We gathered up 17 friends and family members and headed to Dreams Playa Mujeres. The ENTIRE week was flawless. We stayed in the Governor's Suite - it has insane views of the whole property and ocean! The patio is unbelievable. Outdoor shower, hot tub, and large enough for multiple… Read more
This was our second attempt at marriage during the pandemic! We gathered up 17 friends and family members and headed to Dreams Playa Mujeres. The ENTIRE week was flawless. We stayed in the Governor's Suite - it has insane views of the whole property and ocean! The patio is unbelievable. Outdoor shower, hot tub, and large enough for multiple families to relax and hang out! We used the patio every single night with all of our friends and kids. The attention given to us was exceptional - from the activities staff to the wedding staff, photographer, housekeeping - they were all masked at ALL times and couldn't have been more delightful. We felt safer here in Mexico than home in Dallas! The wedding itself was terrific. We have been to many resorts (Secrets, Dreams, Iberostar) that hold weddings close to the resort area and there are always random people watching. Here it is very secluded and private and NO ONE random in a bathing suit was peering on! HUGE shoutout to Monica Cardona, our wedding coordinator, who didn't leave a detail unturned. She was SO thorough throughout the months preceding, as well as the actual event. I would tell ANYONE to please get her as your wedding coordinator!! And Daniel Perez, who took our photos, was superb! Our family is STILL raving about the pictures. We cannot wait to see the album he is putting together for us! As well, the activities staff was so engaging! Shoutout to Fredy Ochoa who got my upper teens involved in Zumba, Basketball, and Volleyball (and probably many more). And Isaiah who got a volleyball game going for us last minute in an empty pool that wasn't on the schedule! Love both of you guys!!! Lastly our Preferred Club bartender that took care of us all week - Alejandro! We were treated like royals by the entire staff! This place is perfect for couples, families, weddings, anything! We will definitely be going back! Read less
Image of the Tripadvisor rating Meh!

Aug 7, 2020 kellerdouglas36

It was a beautiful atmosphere and most staff friendly. It was very hard to get food. Pants required all over, not very tasty, and took forever or no available spots. Buffet was also close but nothing in place to supplement.
Image of the Tripadvisor rating Best Covid Family Escape EVER

Aug 6, 2020 775vickieb

This was my kids 1st experience going international & we all loved every bit of it! Not only did the ENTIRE staff practice outstanding safety precautions to meet the needs and requirements of Covid, but the measures they took in order to maintain such a high standard for everyone traveling during this time, I just can't begin to explain how… Read more
This was my kids 1st experience going international & we all loved every bit of it! Not only did the ENTIRE staff practice outstanding safety precautions to meet the needs and requirements of Covid, but the measures they took in order to maintain such a high standard for everyone traveling during this time, I just can't begin to explain how wonderful they were. I felt more safe over there than I do in my own hometown. My favorite staff member was Claudia from VIP services (I think). She was ever so helpful and a pleasure speaking with, I found myself looking for her everyday (but of course she has days off)! Our favorite dinner restaurant was Fusion. Our favorite pool was the Grotto, although the bar was closed down during our stay so we had to go to the other pool bar. Our favorite breakfast restaurant was Gaucho & the Dolce cafe was delicious as well. Every waiter, room maid, restaurant manager, Concierge & front desk member, etc were absolutely outstanding with professionalism and kindness. I am so glad I decided to take my kids here! No one will regret coming here! Read less
Image of the Tripadvisor rating Family Covid Escape

Aug 5, 2020 ccarper

We visited for a week and loved every minute of it. They practiced very safe practices for covid, and the resort was only 20% capacity. The staff was exceptional, especially “Freddy” and the entertainment crew. The pools were clean and beaches were beautiful. We will be coming back!
Image of the Tripadvisor rating Amazing Resort and Wedding Destination

Aug 5, 2020 rwlauer St. Louis, United States

Where to begin? We recently returned from a weeklong stay at the resort for our wedding. We had 30 guests spread between the Dreams (family) and Secrets (adults only) neighboring resorts. We had a wonderful experience! The staff during the entire trip was great, service far exceeded expectations, and the food/drinks were better than any other… Read more
Where to begin? We recently returned from a weeklong stay at the resort for our wedding. We had 30 guests spread between the Dreams (family) and Secrets (adults only) neighboring resorts. We had a wonderful experience! The staff during the entire trip was great, service far exceeded expectations, and the food/drinks were better than any other resort we've been at. Also, as far as COVID protocols, we all felt completely safe. There is hand sanitizer everywhere, the staff all wear face covering, there is plenty of outdoor seating and more precaution with the food service/wait staff than any restaurant I've been to in the U.S. The beach was white sand and beautiful. For those with kids (my sister brought her 2 kids), the kid's club and water park at Dreams received "awesome" reviews. For anyone looking for a wedding destination, I cannot recommend the venue enough. Form the beginning, our wedding coordinator (Paola) was in constant communication prior to arriving to discuss location, wedding details, food, ect. She was extremely helpful in the planning stage given we hadn’t seen the venue. It only got better from there. Upon arrival, she walked us through everything and made sure all our questions were answered and concerns alleviated. The day of the wedding was seamless! The beach venue was private from other guests and in a perfect location. They guided guests to a 1 hour cocktail reception while my wife and I took pictures. Then the reception/dinner followed on the pool terrace. The MC/DJ was great as was the wait staff and food. We received nothing but positive feedback from our guests. Thank you, Paola! Additionally, the onsite photographer (Emmanuel) was amazing and the pictures turned out great! I know it probably sounds like I got paid to write this, and as someone who is usually skeptical of reviews like this, I can assure I received nothing in return for this review. Highly Recommended! Read less