Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Night Club
  • Safety Deposit Box
  • Evening Entertainment
  • Wheelchair access
  • Beachfront location
  • Tennis

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3873)
  • Very good (1677)
  • Average (675)
  • Poor (285)
  • Terrible (208)
Image of the Tripadvisor rating A little to love, a lot to dislike

Sep 22, 2020 jariv_hahs San Francisco, California

Pros - Great looking hotel - The cleaning and wait staff are nice. Cons - Noisy. Noisy. Noisy. I was up till 3AM one night due to neighboring parties partying too loud. I called the front desk at 1:30AM, and they were responsive and understanding but nothing can change this. It ruined my whole day. And it happened again another night. It was so… Read more
Pros - Great looking hotel - The cleaning and wait staff are nice. Cons - Noisy. Noisy. Noisy. I was up till 3AM one night due to neighboring parties partying too loud. I called the front desk at 1:30AM, and they were responsive and understanding but nothing can change this. It ruined my whole day. And it happened again another night. It was so bad that I decided to check out two days early. - They have fixed prices taxis to town and other locations. They are marked up significantly. How do I know? Well I can take the same taxi from town to the hotel in the reverse direction and it'll be half as much. Imagine paying $20+ to go <8 miles. - Some of the front desk and reservation staff are not pleasant to deal with. - The food is mediocre. Not bad, but nothing that is going to wow you. Even at their nicest restaurants. - The room's bathtub was a bit dirty. I found a few hairs there when I first arrived. Not interested in taking a bath in that jacuzzi type bathtub even if there is an inkling of dirt. - Noisy. Again. It's during the day and night if you're caught with the wrong party and it doesn't seem like Dreams has much influence to do much about it. This really bothered me. Read less
Image of the Tripadvisor rating GREAT TIME DURING A PANDEMIC

Sep 22, 2020 K_Rashad

I can go on in on about the Resort but, let's start off with the food. I have to say out of all of all inclusive resorts we have visited by far Dreams had the best food and customer service even the rooms service was on point. All of the staff were nice and very attentive and spoke very good English. I would suggest that you must have dinner on… Read more
I can go on in on about the Resort but, let's start off with the food. I have to say out of all of all inclusive resorts we have visited by far Dreams had the best food and customer service even the rooms service was on point. All of the staff were nice and very attentive and spoke very good English. I would suggest that you must have dinner on the beach what a experience they also gave us private photoshoot on the beach as we waited on our food and option of premium bottle service at dinner which we were able to take back to our swim out Suite afterwards. The beach was a little rocky but overall Dreams @ Tulum is the spot especially for social distancing. They also took major precautions to keep everyone safe during this Pandemic. Great Job Read less
Image of the Tripadvisor rating Still here. Moldy musty room. Wouldn’t return.

Sep 22, 2020 atltravelkb GA

I knew it was going to speak volumes about my stay when i arrived at 2pm and sat there for 15 minutes with no one coming to help me or give a welcome drink. And, it wasn't busy and there were plenty of workers around. My reservation included a complimentary temezcal ceremony and $200 resort coupons. I arrive at room and it was so musty. Guy came… Read more
I knew it was going to speak volumes about my stay when i arrived at 2pm and sat there for 15 minutes with no one coming to help me or give a welcome drink. And, it wasn't busy and there were plenty of workers around. My reservation included a complimentary temezcal ceremony and $200 resort coupons. I arrive at room and it was so musty. Guy came in and sprayed air freshener in vent. It doesn't fix the mold smell all Week, and mold in shower. The fridge was iced over. Maintenance defrosted it in bath tub. Had to get it serviced a second time. Each time the workers worked on fridge they left puddles of water on the floor. They didn't even clean up their mess. I'm Preferred Club which includes upgraded mini bar. I never received so I called them and their upgrade means 4 tiny airline mini single servings of liquor. I only received it once..never again during stay. The bad information at concierge and vip services is horrible. They said to book tenezcal you go to spa. I walked to spa and they said you book on beach. I get to beach and she says ceremony isn't included. I showed her paperwork. I went to head of concierge to show reservation. She said despite my reservation saying it's included it's not included. I tried to book a spa body treatment using a $40 coupon but the spa nor the head of concierge said yes. Despite their paperwork saying..coupon can be used for 50-minute massage, facial Or body treatment. The body treatment is 25 minutes and they said service needs to be 50 minutes or more. Fix your paperwork then because it doesn't say that!!! The customer is never right at Dreams. Service.. it's not what I've experienced at other all inclusive. Food- the steak at the French restaurant is good. The ceviche at seaside grill is good. I ordered room service the night before for breakfast. Each day eggs, bacon and omelet were cold. But cold food is better than waiting a long time at a restaurant. Disappointing stay and it's my first stay at an Amstar Resort. Not booking at their places again. Read less
Image of the Tripadvisor rating Dreams Vac Sept 20202

Sep 13, 2020 merrillh2016 Street, Maryland

Great resort, friendly and caring staff. The staff will help and remember who you are and what you like. They will look out for you when they can. Ask them for a the taco stand in Tullem!!! Even the guard at the gate will remember who you are!
Image of the Tripadvisor rating A piece of paradise in Tulum

Sep 8, 2020 Jerry_To_Go

Awesome Resort, clean, romantic, fun, a lot of beautiful gardens, a great place to take pics, the beach is beautiful, you can jog or walk or swim my family really loved it, this is an experience you must live, is totally wort it.