Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Wheelchair access
  • Windsurfing
  • Scuba Diving
  • Tennis
  • Volley Ball
  • Restaurant
  • Kayaking
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge
  • Booking bonus: book by 31 Jul '19 and receive up to 25% off the accommodation cost for stays 1 Nov–31 Dec '19. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Free Weddings: conditions apply. More information can be found here

  • Booking Bonus: Book by 31 Jul '19 to receive up to 25% off the accommodation cost between 1 Jan–30 Apr '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 29 Feb '20 to receive up to 25% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 25% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3587)
  • Very good (1557)
  • Average (608)
  • Poor (246)
  • Terrible (170)
Image of the Tripadvisor rating Amazing resort and experience

Jul 21, 2019 simrivanrooyen Vatican City, Italy

I recently got married at the Dreams Tulum Resort and Spa. From the moment they picked us up from the time we were dropped back at the airport was amazing. I had 60 guests stay at the hotel and everyone loved the resort. The rooms were really spacious and the services was so great. They wood at the World Cafe was my favorite, great quality and… Read more
I recently got married at the Dreams Tulum Resort and Spa. From the moment they picked us up from the time we were dropped back at the airport was amazing. I had 60 guests stay at the hotel and everyone loved the resort. The rooms were really spacious and the services was so great. They wood at the World Cafe was my favorite, great quality and also open. They had a great restaurant selection was great and my guests loved it. I rented the sunset deck for my welcome dinner the night before my wedding and it was absolutely stunning. The spa was great and many of my guests enjoyed our day at the spa. There was a specific play ground for the kids and they loved it. The staff was so friendly and I will go back in a heart beat. Thank you! Read less
Image of the Tripadvisor rating Checked out early....

Jul 18, 2019 The_Hallams_x Epping, United Kingdom

We were booked in for 10 nights stay but checked out early after 7 nights. The seaweed whilst out of the resorts control and they tireless worked to clear it away was a let down. The fact the sea is unusable is not the end of the world as you have the pools which was my thought when booking. The problem is the smell is horrendous and as pools are… Read more
We were booked in for 10 nights stay but checked out early after 7 nights. The seaweed whilst out of the resorts control and they tireless worked to clear it away was a let down. The fact the sea is unusable is not the end of the world as you have the pools which was my thought when booking. The problem is the smell is horrendous and as pools are practically on beach you can’t get away from it and it even extends to the main plaza where the outside bars are. We did have a room away from the smell with a swim up pool but it was very dirty with debris from trees, we did call and someone come to collect debris but as water level is too low the filters were not working so within minutes was filled again. Preferred club members supposedly have poolside bar services we waited two hours for drinks that were on their way but never come. We spent a few days outside the resort to get away from the smell but after the feeling of dread from another day sitting round the pool enduring the smell we left the resort. There are positives rooms are clean and comfortable and staff are all friendly and attentive. The preferred club beach is great (ignoring the smell) with waiter service and one free cabana which are some comfy to spend the day in. We was told on first day it’s a quiet zone no music to be played which we would not do anyway but the joke is they then have a pool party next to it with really loud music and one morning an Indian wedding on the beach with someone shouting down a microphone for 3 hours, really peaceful! There is also a preferred club bar which has good cocktails and air con, the concierge in here are very helpful. It is quite small though so no getting away from the very drunk guests who like to shout everything at the top of their voices. Our room key broke nearly everyday which was a bit annoying. Read less
Image of the Tripadvisor rating This is not a four star resort!!

Jul 17, 2019 Marcus1 Montgomery, Alabama

I will be brief because most people don’t want to read a lengthy review. 1. You don’t get what you pay for at Dreams. It is very overpriced. 2. AC in the rooms is horrible. The AC system is old & out-dated. 3. Knats & bugs in the room. 4. Lots of noise at night regardless of the room location. 5. Vendors are allowed on the property & always… Read more
I will be brief because most people don’t want to read a lengthy review. 1. You don’t get what you pay for at Dreams. It is very overpriced. 2. AC in the rooms is horrible. The AC system is old & out-dated. 3. Knats & bugs in the room. 4. Lots of noise at night regardless of the room location. 5. Vendors are allowed on the property & always trying to sell something. I thought all-inclusive meant “leave me alone so i can rest my mind & my body.”. Dreams gives it a new definition. 6. Avoid eating in the World Cafe Buffet restaurant. The restaurant is hot & the food has no flavor. 7. Bartenders are nice but they don’t know how to mix drinks. Avoid the mixed drinks. 8. The big band of seaweed arriving from the east is horrible. It stinks & no one can enjoy the beach. The one positive is the staff, especially Gigi & her staff who are in charge of entertaining the audience at night. They do a great job!! Read less
Image of the Tripadvisor rating Solid OK

Jul 17, 2019 TravelerCheapLux

Overall I'd rate the resort an OK, it depends on one's expectations and the price point you're able to book. We got a deal at less than half the rack rate, so this helped. Was here for a wedding, so had lower expectations. Food was very hit or miss and definitely not gourmet, I'd compare it to a highway Holiday Inn. Drinks were good for an… Read more
Overall I'd rate the resort an OK, it depends on one's expectations and the price point you're able to book. We got a deal at less than half the rack rate, so this helped. Was here for a wedding, so had lower expectations. Food was very hit or miss and definitely not gourmet, I'd compare it to a highway Holiday Inn. Drinks were good for an all-inclusive and did include some mid-shelf liquors. The grounds were nice, tastefully landscaped. Lobby was lovely, expect for the furniture which was tattered and stained. The room was fine, fairly quiet and decently clean, but did smell musty. We never had enough towels, given 1-2 a day. The quality of linens was very poor; stained, frayed edges of towels, bedding stained. Beach was more like an open dump than a usable shoreline. I understand the difficulty with seaweed and agricultural chemicals from Africa causing a bloom, but the resort had only one person cleaning it. The stench was horrific and was a three feet high mound along the shore in places. Pools were comparable to a municipal or YMCA public pool in the summer. Uncontrollable children were everywhere, screaming, running by the pool and being awful. Resort led these strange very loud dancing sessions for the kids for hours every afternoon, with very inappropriate music for 6 year-olds. I came here to relax and this was not possible by the beach or pools. There was no enforced Adults-Only area, the herds of kids were everywhere and even the in the nightclub after midnight, the staff did nothing even after requests to make them leave. I'd not return to this resort. Good if you have lots of kids and low expectations for food/service. In future I'd go to an adults-only resort. Read less
Image of the Tripadvisor rating Pleasant stay

Jul 17, 2019 TimeTravellers01 Dubai, United Arab Emirates

We stayed here for our first time to Mexico and went for the all inclusive option. The staff are friendly, plenty of activities on everyday and night at the resort, the food is pretty good in all of the restaurants, no mosquitoes and a great kids area. The grounds are exceptionally well kept, the staff do a great job. Rain or shine they are always… Read more
We stayed here for our first time to Mexico and went for the all inclusive option. The staff are friendly, plenty of activities on everyday and night at the resort, the food is pretty good in all of the restaurants, no mosquitoes and a great kids area. The grounds are exceptionally well kept, the staff do a great job. Rain or shine they are always out cleaning. Now the negatives - and they are pretty small but it’s worth saying why it’s not 5 star in my opinion. You won’t get in the sea due to the seaweed (it smells) which, granted, the resort can’t help and they do clean the beach everyday - obv they can’t clean the ocean though. The beach is useable at least. Parts of the hotel could be improved - ie bathroom fittings, low water pressure, kinda noisy buildings through the night you can hear neighbours doors opening etc. Tv was old, channels poor. Also, and I may have misread the website, but the kids area is only good for kids 3 and up, we have a 2 year old, so the cool slides they have on the website we couldn’t use and parents aren’t allowed to go into the kids area we were told. The check in process could be improved, we went for preferred guest but took us days to figure out exactly what that meant. We were shocked at the wildlife around the hotel, however they are harmless but it would have been nice to be explained these things at check in. They have a preferred lounge which is great, but it’s a separate key card to carry around - surely in today’s era your room key could also access that room as it’s a pain to carry two cards around all day. Finally the sun loungers around the pool are pretty basic, and could be better. Otherwise it was a really good stay, very friendly and helpful staff. We would def come back in the future. Read less