Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Night Club
  • Safety Deposit Box
  • Evening Entertainment
  • Wheelchair access
  • Beachfront location
  • Tennis

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3973)
  • Very good (1714)
  • Average (707)
  • Poor (313)
  • Terrible (243)
Image of the Tripadvisor rating Dreams Tulum

Feb 23, 2021 fonseca2288 Indian Trail, North Carolina

It was a wonderful amazing experience I would recommend this resorts to my family and friends my son had so much fun with the kids club they had so many activities to do all day long the spa was so relaxing
Image of the Tripadvisor rating Heaven

Feb 21, 2021 Jennette S California

Beautiful, friendly, safe and a dream come true! My only disappointment was the vacation club scam. We joined and yet were lied to about everything and when we tried to extend our stay by 2 nights, the member rate was triple the rate we paid and then we were told to call another company for a better rate. Why be a member for thousands of dollars… Read more
Beautiful, friendly, safe and a dream come true! My only disappointment was the vacation club scam. We joined and yet were lied to about everything and when we tried to extend our stay by 2 nights, the member rate was triple the rate we paid and then we were told to call another company for a better rate. Why be a member for thousands of dollars to pay triple or go through a 3rd party vender. The presentation was lie after lie and the kept filling my glass behind my back and tried to get me drunk. Go to the resort and enjoy the jungle and archeological sites but please don’t go to the presentation to get lied to and ripped off. It almost ruined what was a dream vacation. Read less
Image of the Tripadvisor rating Memorable private event

Feb 21, 2021 sheenkhan1 Philadelphia, Pennsylvania

A group of 17 of us ( family friends and children over 12 years of age) went to Dreams Tulum to celebrate my sister’s 50th birthday. We were put in touch with the event planner Mara Pineda! Mara went through every detail from planning food , sitting arrangements, decorations and music etc. She did an excellent job and the event was a memorable… Read more
A group of 17 of us ( family friends and children over 12 years of age) went to Dreams Tulum to celebrate my sister’s 50th birthday. We were put in touch with the event planner Mara Pineda! Mara went through every detail from planning food , sitting arrangements, decorations and music etc. She did an excellent job and the event was a memorable one fir everyone! The food served at the party was better than that served throughout the resort. Overall we had a wonderful time! The hotel staff was excellent, friendly and followed all protocols for COVID. We will definitely come again. Read less
Image of the Tripadvisor rating Dreams Tulum

Feb 17, 2021 Kinser L Shady Cove, Oregon

We arrived on Feb 1st and stayed until the 9th. Louis with VIP services was outstanding. The room was comparable to the deluxe room we had at Now Amber, it was nice but average. The resort setup wasn't very user friendly. Not very many good views from the rooms but overall nice. The room service food was terrible! The food in the Italian… Read more
We arrived on Feb 1st and stayed until the 9th. Louis with VIP services was outstanding. The room was comparable to the deluxe room we had at Now Amber, it was nice but average. The resort setup wasn't very user friendly. Not very many good views from the rooms but overall nice. The room service food was terrible! The food in the Italian restaurant was terrible as well. The seaside grill and buffet were decent. Nice beach, very clean and the staff was amazing ! Read less
Image of the Tripadvisor rating Feb 11-16

Feb 17, 2021 T7925EJmikep

I would give the resort a 4.5/5. It’s in average an hour and a half from the airport, however there is construction right now making it longer. Covid testing: you have to find time on your own to schedule your “appointment” at the front desk between 0700-1300. You will get an appointment but it’s really fists come first serve so the appointment… Read more
I would give the resort a 4.5/5. It’s in average an hour and a half from the airport, however there is construction right now making it longer. Covid testing: you have to find time on your own to schedule your “appointment” at the front desk between 0700-1300. You will get an appointment but it’s really fists come first serve so the appointment doesn’t matter. Takes about an hour to get the testing done but you can pick up your results by 630 at the front desk. Neither the Mexican airport or American airport asked for those results. Food: was okay but I’m not a stickler on food, breakfast buffet is very busy from 9-10 so try and go early. We really liked the lunches in the beach/pool they served. Drinks were also good. Food is probably where my half star goes. Swimming: pools are great and the beach was good. You must bring water shoes. In the swimming area there is about 10 feet of rocks you walk through initially but then it’s all sand. If you walk to the left of the resort about .25 miles there is a cenote in the ocean which is really cool, and you will find birds/pelicans diving in the water. We had an amazing time and would totally go back. All the staff were very nice and friendly. We did not have any issues. Our room was cleaned and stocked daily, there are always enough pool/beach chairs. Activities were good, I really recommend the pool Zumba as it was fun. Read less