Dreams Tulum Resort & Spa

Tulum, Mexico

Virgin rating

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region, the hotel is built in the style of a traditional Mexican haçienda, offering an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Kids Club
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Night Club

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and ironing board, and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, and Explorer's Club for kids. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Junior Suite Garden View Rooms are spacious rooms with a private balcony or terrace (some with hammock), a living area bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Family Suite Garden View Rooms are spacious suites with a living area, a connecting room, and a private balcony or terrace with a hammock. 1 x king-sized and 2 x double beds, sleeping a maximum of 5 adults and 2 children (under 12 years of age).

Junior Suite Garden View Rooms are slightly larger in size and are located close to the lobby and restaurants, with separate living area, hydrotub in the bathroom, and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, and either 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Garden View rooms with separate living area and sofa, whirlpool bathtub, garden views from the private balcony or terrace, and wither 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Ocean View rooms with separate living area and sofa, whirlpool bathtub, ocean views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean Front rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean Front with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, with either 1 king-size bed or 2 double beds, sleeping maximum 2 adults, or 2 adults and 2 children (under 12 years of age). 

Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access which includes daily continental breakfast service, afternoon hot and cold d'oeuvres, exquisite desserts, and fine liquors.
  • Upgraded mini-bar service and amenities
  • Pool bar service (exclusive to guests staying in swim out rooms & suites)
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

Seaside Grill (serving salads and grill items for lunch, and meat cuts and fish specialities for dinner). El Patio (Mexican cuisine, open for dinner. Also open for breakfast for Preferred Club guests only). World Café (buffet style restaurant, open for breakfast, lunch, and dinner, serving International cuisine). Bordeaux (French à la carte restaurant, open for dinner. Adults only indoors, terrace open for families). Gohan (Sushi restaurant, open for dinner). Barefoot Grill (beachside grilled specialities, open 11am-5pm). Himitsu (Asian cuisine with two additional teppanyaki tables available with reservation, open for dinner). Coco Café (serving premium coffee and snacks, open 7.30am-11pm). Portofino (Italian restaurant, open for dinner). 7 bars including Sky Sports Bar (open 11.30am-6am, with snack offerings throughout the day), Manatees (swim-up bar), and Rendezvous (Lobby bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Themed dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly pool party and themed nights.

2 swimming pools, plus kid's splash park. World-class Dreams Spa by Pevonia®* with jungle spa cabins and beauty salon*. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Outdoor fitness experience at the new Mayan Jungle Gym. Water aerobics. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Tennis court with clinics*, beach football, volleyball, table tennis, shuffle board, and table games. Spanish and dance lessons, yoga. Cocktails and cooking lessons*. Spa pantry where you can make your own spa products*. Beach hiking. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Concierge. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: full-length trousers and collared shirts for gentlemen in the evenings.

Please note: child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5128)
  • Very good (2108)
  • Average (1012)
  • Poor (575)
  • Terrible (526)
Image of the Tripadvisor rating If you have stayed with Secrets and think this is a safe option for Family-friendly, RETHINK.

Dec 5, 2023 Mel0dyK303

My partner & me have been to two of the Adults-only AMR Collections locations (Secrets Maroma & Secrets Akumal) - had such a great time we wanted to try this one for a family experience - This property is not well maintained; the service was not anything close to our previous experiences with AMR Collection and we would never recommend this… Read more
My partner & me have been to two of the Adults-only AMR Collections locations (Secrets Maroma & Secrets Akumal) - had such a great time we wanted to try this one for a family experience - This property is not well maintained; the service was not anything close to our previous experiences with AMR Collection and we would never recommend this resort to anyone. For the price you pay to stay here, go somewhere better. Read less
Image of the Tripadvisor rating Tulum Dreams

Dec 5, 2023 Rick K

resort needs update the resort is way outdated. no hot tub.have been to other Dreams way nicer. Friendly staff as always and pool activities typical. Food as expected for dreams. Beach was long. Will not be back
Image of the Tripadvisor rating Avoid this resort

Dec 4, 2023 stephaniegribble Kamloops, Canada

My husband and i came here for our honeymoon and it was awful. Our first room Had such poor workmen ship and maintenance done on it. One of the towel racks was literally almost coming out of the wall so we couldn't even use it. There was paint all over the floor and shower door some of the drywall was unfinished. our AC wasn't working and it was… Read more
My husband and i came here for our honeymoon and it was awful. Our first room Had such poor workmen ship and maintenance done on it. One of the towel racks was literally almost coming out of the wall so we couldn't even use it. There was paint all over the floor and shower door some of the drywall was unfinished. our AC wasn't working and it was sitting at 24° for a couple of days so we called maintenance and they came and said that they fixed it. But the next day it was still sitting at 24 so we went to the front desk to ask for more assistance. There was 3 people at the front desk there. We spoke to 1 person and the guy recalled us at putting in the maintenance for before and then another guest came up who spoke Spanish and all 3 of the people at front desk started, helping that person and just completely ignored us when we tried to find out what was going on with our room they told us to go away and come back in an hour or so. Because they didn't want to help us athat time. Extremely poor service. We ended up getting a room switch and our second room was slightly better the A. C actually worked, but they did not actually clean the room. There were stuff splattered all over the walls and there was hair all over the shower and the tub that was not ours or ever cleaned during our stay. The Mini fridge was only restocked 3 times over 2 weeks. the food here is absolutely disgusting. At the buffe they simply just cover the food at night and continue to serve it all week until it runs out. Which is completely non-food safe and all of the other food was just horribly cocked cold hard gross. The menu selections at the other restaurants is extremely poor you only have about 4 items to choose from Under the main courses and a couple salads and 2 desserts. the menus did not change at all throughout the course Of our stay. I've been to other inclusive resorts and they have quite an extensive menu. So I'm not sure why this one gives you such a limited choice. we didn't even eat a 2 of the resorts because the menu items were just not good choices. we did, however, eat at seaside and the Asian cuisine restaurant Himitsu, which were the only 2 good restaurants there. Himitsu's food overall was the best food that we had. However, I did find some hair in my sushi one night when I was there. And you can also only book the teppanyaki table once which was frustrating Cause we were there for a 14 day period. The seaside grill food was hit and miss. Read less
Image of the Tripadvisor rating Family friendly, amazing location.

Dec 4, 2023 ochoaagency Atlanta, Georgia

We have stayed at other Dreams resorts and this one was very nice, loved the hacienda style. My kids loved the kids club (7years) she loved all the activities they had planed for them. First time she enjoy s the club better than the pools. I highly recommend it, food was great!
Image of the Tripadvisor rating Tulum beaches at dreams endless walks

Dec 3, 2023 kbkaser4601

Great service here at the Dreams Tulum resort The beach is white sand and is endless, many long walks with gorgeous views Seaside grill has many fabulous meals (fried fish) tacos, tostadas, Mexican flavored dishes best beer on site large glass Walking tour at night is a must, beautiful lights accent the trees, landscape All the staff very… Read more
Great service here at the Dreams Tulum resort The beach is white sand and is endless, many long walks with gorgeous views Seaside grill has many fabulous meals (fried fish) tacos, tostadas, Mexican flavored dishes best beer on site large glass Walking tour at night is a must, beautiful lights accent the trees, landscape All the staff very friendly and welcome you being there I have a medical issue and the Dreams management staff made this vacation wonderful moving my room closer to activities and restaurants, beach Thank you Dreams Tulum Read less