Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Night Club
  • Safety Deposit Box
  • Evening Entertainment
  • Wheelchair access
  • Beachfront location
  • Tennis

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge
  • Booking Bonus: Book by 31 Jul '20 to receive up to 25% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3840)
  • Very good (1664)
  • Average (668)
  • Poor (275)
  • Terrible (194)
Image of the Tripadvisor rating Beautiful Resort

Jun 22, 2020 Kelly O

We arrived at Dreams Tulum on 13th March for 7 nights, we were moved to this hotel as the Dreams hotel I had originally booked in Cancun wasn't ready (still being built). Despite this we absolutely loved this resort. It was a great size, beautifully landscaped with a stunning beach. We had an ocean view room number 6305, the view was stunning!!… Read more
We arrived at Dreams Tulum on 13th March for 7 nights, we were moved to this hotel as the Dreams hotel I had originally booked in Cancun wasn't ready (still being built). Despite this we absolutely loved this resort. It was a great size, beautifully landscaped with a stunning beach. We had an ocean view room number 6305, the view was stunning!! the first half of the week was nice and busy and everyone enjoying there holiday, the 2nd half was very quiet due to COVID 19 and no new arrivals turning up, it did feel a bit strange to go from buzzing to ghost town, but obviously not the hotels fault, this was due to lockdown happening around the world. We even started to panic thinking we wouldn't make it back to the UK in time. We would definitely stay at this resort again, the food was lovely, great selection of drinks and restaurants, our favourites were the Mexican and Japanese. Entertainment throughout the day around the pool was great, and we had lots of laughs, evening entertainment was good too, big thanks and shout out to Nick. We had a great day trip which we booked up at reception, very enjoyable see photos for info. Also made some great American friends while here who we keep in touch with. Would recommend this resort, it's stunning. Read less
Image of the Tripadvisor rating Anniversary/Winter Vacation

Apr 23, 2020 SnoopiMN Andover, Minnesota

We were married on their beach in 2013; its just an amazing site!!!! We have since been back 5 times! The huge property is safe!, has ample bars and diverse restaurants! The food is delicious!, the bar is primo shelf!, you can pay a little more and get Premier service for top notch products, I love the staff who work so hard to make the… Read more
We were married on their beach in 2013; its just an amazing site!!!! We have since been back 5 times! The huge property is safe!, has ample bars and diverse restaurants! The food is delicious!, the bar is primo shelf!, you can pay a little more and get Premier service for top notch products, I love the staff who work so hard to make the customers happy and the bartenders will match your taste to whatever you want!, again the property- depending on what size room you're looking for; beach side is what we get! The entire property is beautiful and well kept! Kid friendly and couple friendly! Ample space! Water sports and off property zip-lining as well as jungle utv-ing! Thats our favorite!, no need to rent a vehicle the resort will arrange transportation just let them know! You will not go wrong here! We go back every 2 years! Love this property and staff!!!! Read less
Image of the Tripadvisor rating Treat Yourself to Serenity at the Spa!!

Apr 9, 2020 Pete7667

My family had the pleasure of celebrating Christmas at Dreams Tulum. Booking spa appointments was a top priority. Our massages and facials exceeded expectations. My mother and I never wanted our services to end!! It was absolutely divine. We emerged relaxed and rejuvenated. Special thanks to Belsica and Florentine, who are absolutely… Read more
My family had the pleasure of celebrating Christmas at Dreams Tulum. Booking spa appointments was a top priority. Our massages and facials exceeded expectations. My mother and I never wanted our services to end!! It was absolutely divine. We emerged relaxed and rejuvenated. Special thanks to Belsica and Florentine, who are absolutely magical, as well as Nelsy and Alfredo for their help making arrangements! Read less
Image of the Tripadvisor rating Great for families, VERY ACCOMMODATING for food allergies, most gorgeous beach ever

Mar 31, 2020 daniusa2020

***we traveled during the start of the CoronaVirus pandemic and I am unsure if our experience would have been the same if this was not going on*** Dreams Tulum is on the most gorgeous beach I have ever been too. Water shoes are needed in more rocky areas. Walk with the water on your left for a beautiful view. Food allergies were greatly… Read more
***we traveled during the start of the CoronaVirus pandemic and I am unsure if our experience would have been the same if this was not going on*** Dreams Tulum is on the most gorgeous beach I have ever been too. Water shoes are needed in more rocky areas. Walk with the water on your left for a beautiful view. Food allergies were greatly accommodated but please first find the Restaurant Manager Daniel as he will help you navigate food options and always will go out of his way to prepare a la carte dishes at the World Cafe Buffet (even for those without allergies at my table). Irma is also amazing remembering how you take your coffee, asking your name, and always greeted us with a large smile. Luis is also a great contact in the restaurants. Coco cafe had gluten free and dairy free cookies too! I could not ask for more. To my surprise my family was better taken care of at the World Cafe buffet than the al la carte Portafino (disgusting food options here) and Seaside Grill (I was actually given food that contained something I was allergic to). The teppanyaki was also extremely accommodating and surprised me with their creativity. (We never experienced El Patio menu, The Bistro, Sushi, Pan Asian, or the Smoothie shop due to all restaurants not operating. Nor did we the kids experience the Kids Club which was closed during posted open hours.) There are 2 downsides to this hotel - one is the lack of communication between staff. Many restaurants were closed and events cancelled due to Coronavirus/low occupancy. Depending on which staff you asked, a different answer would be given. The iPads in the room were NOT updated with these changes, nor was the central calendar located by the central bar/patio. ( this may have been in part due to the coronavirus) but it was inconsistent to say the least. Restaurants would be closed when advertised open, and vice versa. The biggest downside is the HARD, HARD sell on the vacation package. We said NO 3 times (twice in person, once on a phone call, and also a postcard was left at our room). They push really hard. We said we were not interested in a time share, we were told they had no idea what a time share is and had no idea what we were talking about. After checking in the hotel staff literally turns you over to the vacation package reps and make it seem like part of check-in. I think a hotel of this level should NOT be doing this as a common practice. We had a bad experience during check in (we were offered upgraded room rates and depending on whom we spoke to the rates were vastly different). A staff member came over to us when they realized how upset we were and we almost were tricked into believeing it was management coming to talk to us. Instead it was the time share employees again offering us free services (which we thought was due to bad checkin experience) and nope it was the hard sell again. SO stay clear of them and be firm. Enjoy the activities pool, amazing beach and the great food (just find Daniel first). Before we found him our food was less than lackluster. This hotel has exceptional service once you find the amazing staff Irma, Daniel and Luis. Also the shows at night are pretty great! Despite the bad experience at checkin and vacation package ridiculousness we still recommend Dreams Tulum as the rest of it is AMAZING. Read less
Image of the Tripadvisor rating Resort SCAM - Unlimited Vacation Club with Lifestyle Collections - Vacation Package

Mar 30, 2020 Fearless548593

My wife and I got married at this resort June of 2019. Overall our wedding experience was great and I want to thank everybody that made it a special day. This review is a WARNING! Upon arriving at the resort they will not handover the keys right away, they are going to attempt to sell you on a VACATION PACKAGE. They will ask you to meet up the… Read more
My wife and I got married at this resort June of 2019. Overall our wedding experience was great and I want to thank everybody that made it a special day. This review is a WARNING! Upon arriving at the resort they will not handover the keys right away, they are going to attempt to sell you on a VACATION PACKAGE. They will ask you to meet up the following day. Please do not! They will tell you it will only take 2-4 hours of your time, it won't, they will waste a whole day trying to sell you a vacation package. They will offer you bonus money for the resort. You will barely be able to use it! Unfortunately, my parents were scammed into a 15k vacation package. We haven't been able to use it because they up charge every vacation. My parents have 3k worth of credits which they were told they could use the whole amount, you can't. Right now I am comparing the same cruise on carnival vs the Unlimited vacation club with lifestyle collection website and the cruise is up charged by almost $422 and they are graciously giving $390 credit of the 3k they have. This is one example of many! The vacation package is so worthless we can even use it compared to what you can get it elsewhere. Don't trust them when they say lowest price guaranteed, they are lying. They will lie, lie, and lie some more until you fold. They have zero proof of what they can actually offer you. The food is also horrible, it's all ameicanized cheap food. Sushi was descent. Italian restaurant was a joke. They only time food was amazing was on Wednesday when they brought in outside vendors for the Mexican fiesta. Even there Mexican restaurant was a joke, tasted cheap. I will never return to this resort or advise anyone else to book solely on how they run a scam business within the resort. Read less