Dreams Tulum Resort & Spa

Tulum, Mexico

Virgin rating

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region, the hotel is built in the style of a traditional Mexican haçienda, offering an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Kids Club
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Night Club

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and ironing board, and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, and Explorer's Club for kids. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Junior Suite Garden View Rooms are spacious rooms with a private balcony or terrace (some with hammock), a living area bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Family Suite Garden View Rooms are spacious suites with a living area, a connecting room, and a private balcony or terrace with a hammock. 1 x king-sized and 2 x double beds, sleeping a maximum of 5 adults and 2 children (under 12 years of age).

Junior Suite Garden View Rooms are slightly larger in size and are located close to the lobby and restaurants, with separate living area, hydrotub in the bathroom, and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, and either 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Garden View rooms with separate living area and sofa, whirlpool bathtub, garden views from the private balcony or terrace, and wither 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Ocean View rooms with separate living area and sofa, whirlpool bathtub, ocean views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean Front rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean Front with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, with either 1 king-size bed or 2 double beds, sleeping maximum 2 adults, or 2 adults and 2 children (under 12 years of age). 

Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access which includes daily continental breakfast service, afternoon hot and cold d'oeuvres, exquisite desserts, and fine liquors.
  • Upgraded mini-bar service and amenities
  • Pool bar service (exclusive to guests staying in swim out rooms & suites)
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area

Seaside Grill (serving salads and grill items for lunch, and meat cuts and fish specialities for dinner). El Patio (Mexican cuisine, open for dinner. Also open for breakfast for Preferred Club guests only). World Café (buffet style restaurant, open for breakfast, lunch, and dinner, serving International cuisine). Bordeaux (French à la carte restaurant, open for dinner. Adults only indoors, terrace open for families). Gohan (Sushi restaurant, open for dinner). Barefoot Grill (beachside grilled specialities, open 11am-5pm). Himitsu (Asian cuisine with two additional teppanyaki tables available with reservation, open for dinner). Coco Café (serving premium coffee and snacks, open 7.30am-11pm). Portofino (Italian restaurant, open for dinner). 7 bars including Sky Sports Bar (open 11.30am-6am, with snack offerings throughout the day), Manatees (swim-up bar), and Rendezvous (Lobby bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Themed dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly pool party and themed nights.

2 swimming pools, plus kid's splash park. World-class Dreams Spa by Pevonia®* with jungle spa cabins and beauty salon*. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Outdoor fitness experience at the new Mayan Jungle Gym. Water aerobics. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Tennis court with clinics*, beach football, volleyball, table tennis, shuffle board, and table games. Spanish and dance lessons, yoga. Cocktails and cooking lessons*. Spa pantry where you can make your own spa products*. Beach hiking. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Concierge. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: full-length trousers and collared shirts for gentlemen in the evenings.

Please note: child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5473)
  • Very good (2209)
  • Average (1070)
  • Poor (618)
  • Terrible (578)
Image of the Tripadvisor rating The worst all inclusive

Apr 24, 2024 josephsookram

My stay at this hotel was absolutely terrible. I have been at multiple different all inclusives and this by far was the worst. I went to a few restaurants and the food taste was awful and small portions. The buffet was the best bet yet it wasn't open long. The only 24 hour food was room service and that was equally atrocious. Room service never… Read more
My stay at this hotel was absolutely terrible. I have been at multiple different all inclusives and this by far was the worst. I went to a few restaurants and the food taste was awful and small portions. The buffet was the best bet yet it wasn't open long. The only 24 hour food was room service and that was equally atrocious. Room service never restocked the fridge and also gave me dirty bedding. Not to mention there was no Corona at this hotel at all even when it was stated there would be. One of the bars didn't even have dos equies at all! Then when it came to checkout at 5 am the front desk was rude and nasty to me for asking simple questions. Not to mention don't come here looking for mid tier liquor. All they have is bottom shelf liquor at every bar. And good luck finding rooms. All the buildings look the same and finding them was a hassle unless you asked for assistance. Can't forget the beach filled with sting rays and rocks. It's better to sit on the shore and watch than to go in. If you plan on going to this hotel. All I have to say is. Good luck. Read less
Image of the Tripadvisor rating LET DOWN RESORT - HONEST REVIEW

Apr 24, 2024 Cristal M

We stayed at this resort in 2013 and it was an amazing place... However, 2024 much different. The resort is understaffed and dirty, we were here for 14 days and not once did I encounter someone cleaning a washroom. I was shocked at the neglect around the resort. No maintenance or cleaning being done anywhere. We booked the preferred club with a… Read more
We stayed at this resort in 2013 and it was an amazing place... However, 2024 much different. The resort is understaffed and dirty, we were here for 14 days and not once did I encounter someone cleaning a washroom. I was shocked at the neglect around the resort. No maintenance or cleaning being done anywhere. We booked the preferred club with a swim out room - the pool was filthy with no circulation at all. They came around in the morning with a net and skimmed the pool, I never seen them put any chemicals or vacuum the pool once. The food at the barefoot grill was probably the best other than all the raw meat left in the heat all day. POSTED ON WEBSITE Service With Our Compliments Preferred Club suites in premium locations- NOT PREMIUM LOCATION FAR END OF RESORT Upgraded rooms & suites- NOTHING UPGRADED OUTDATED AT BEST Indoor hot tub (select rooms)- N/A Upgraded mini-bar (refreshed daily)- SAME AS EVERY OTHER ROOM 4 beer & 4 pop & water Upgraded bath amenities- DEF NOTHING DIFFERNT THAN OUR FRIENDS ROOM Afternoon hot and cold hors d’oeuvres - NOTHING HOT MINI SANDWICHES THAT SAT OUT ALL DAY SAME AS YOU GET IN COCO CAFE Exquisite desserts and fine liquors- DENIED BAILEY GAVE KNOCK OFF AND DESSERTS WERE SAME AS THE BUFFETT UPON BOOKING STATES BAR SERVICE AT PRIVATE SWIM UP ROOMS - WE WERE TOLD NOT AVAIALBE WHEN I WENT AND SPOKE TO THE PREFEERED CLUB WAS TOLD THEY WOULD MAKE AVAIABEL FOR US AND EVERY TIME WE TRIED, WE WERE DENIED ... LONG WALK FROM POOL TO GET DRINKS PREFERED CLUB BEACH AREA- FAR END OR RESORT WATER NOT SWIMABLE SPENT MANY AFTERNOONS HERE NO PERSONAL SERVICE WAITERS / WAITRESS STAND AROUND TALKING NOT BRING YOU DRINKS LONG WAITS AT THE BAR AND NOTHING SPECIAL FOR DRINKS WE COMPARED OUR PICS FROM 10 YERAS AGO TO NOW AND IT APPEARS THAT NO MAINTENACE HAS BEEN DONE ANYWHERE. PATHWAYS ARE ALL DIRTY AND CRACKED, ROOMS HAD MOLD IN THE BATHROOM AND SEVERLY OUTDATED. FOUNTAINS WERE ALL DIRTY AND NEGLECTED. THE FOOD WAS BLAND AND EITHER RAW OR OVERCOOKED IN ALL RESTERAUNTS AND THE BUFFETT WAS THE SAME FOR 14 DAYS. THEY HAD 2 THEMED NIGHTS A WEEK WHICH IF YOU WANTED A GOOD TABLE YOU HAD TO PAY $60 USD FOR A GOOD TABLE. (HAD TO PURCHASE CHEAP WINE OR TEQUILLA) THIS IS OUR 3RD STAY AT THE HYATT AND WILL BE OUR LAST AS IN OUR OPTINION THEY ARE VERY POORLY MANAGED AND STAFFED. THEY BOAST I WOULD SAFELY SAY THIS RESORT IS A 2 STAR RESORT BUT YOUR PAYING 4 STAR RESORT PRICING. Read less
Image of the Tripadvisor rating Wedding in Dreams

Apr 23, 2024 11karina86 Toronto, Canada

We visited Dreams Tulum for our wedding. Everything was absolutely amazing! Me and my guests are very satisfied. The resort surprised us as a wedding couple every day ❤️. The wedding itself was perfectly organized. Wedding coordinators were very nice and helpful. I had a wedding of me dream
Image of the Tripadvisor rating Vacation @ Dreams

Apr 23, 2024 gianna t

Best time ever. There were shows, activities, all staff was wonderful. Live music, parties, beautiful beach. This resort has it all! Big applaud for victor, hes funny entertaining & professional. Latin music dancing was very fun everyone was involed- highly recommend
Image of the Tripadvisor rating Great experience

Apr 23, 2024 Amelie A

Erick is very nice with people and Karen is pretty nice with all of us, food is good but no steak house and no mangos. The restaurants are good the service is perfect. The shows are nice and the music too. The entertainment team are too nice and the activities are great. We did handmade tortillas on the beach.