Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Wheelchair access
  • Windsurfing
  • Scuba Diving
  • Tennis
  • Volley Ball
  • Restaurant
  • Kayaking
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge
  • Free Weddings: conditions apply. More information can be found here

  • Booking Bonus: Book by 29 Feb '20 to receive up to 25% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 25% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 15 Dec '19 and save up to 40% off the accommodation cost for travel between 1 Nov-31 Dec '19.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 15 Dec '19 and save up to 50% off the accommodation cost for travel between 1 Jan-31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3693)
  • Very good (1592)
  • Average (624)
  • Poor (251)
  • Terrible (181)
Image of the Tripadvisor rating Destination Wedding

Nov 12, 2019 PurrariAB Washington DC, District of Columbia

Overall, the resort was wonderful! Rooms were very clean and beautiful, service was fantastic. Literally everyone working there would say hello and were very kind. Food was to be expected from all-inclusive and some restaurants were much better than others. The buffet and the grill were great. Room service dining and everything else (we didn't try… Read more
Overall, the resort was wonderful! Rooms were very clean and beautiful, service was fantastic. Literally everyone working there would say hello and were very kind. Food was to be expected from all-inclusive and some restaurants were much better than others. The buffet and the grill were great. Room service dining and everything else (we didn't try the fancy restaurants) were okay. The 1.5 hour bus shuttle from Cancun was rough. Especially after a long day of traveling, having to end with a shuttle that takes a while to get set up was not the best. Spa services were nice, make sure to fully understand what you pay for and go over each discount/special option available. A lot of times what they offer you up front is not as good as some of the other options, so make sure to verify everything before purchasing. The building and area for that was very clean and relaxing, the services were done very well too! Gym was nice, bridal suite was gorgeous! Beach was great, lots of activities for adults and families. It was nice to have separate options because it felt like we could enjoy the pool and the beach without a bunch of kids running around everywhere. Read less
Image of the Tripadvisor rating Don’t believe the negative hype

Nov 12, 2019 Marco R Chicago, Illinois

Recently visited from Nov 6th- Nov 10th. Dreams Tulum did not disappoint. I was blow away from the moment we stepped foot onto the property. The people behind the counter at check were very polite. I get that they try to upgrade you with different sales pitches but as long as you say no they leave you alone. The rooms were very nice and spacey.… Read more
Recently visited from Nov 6th- Nov 10th. Dreams Tulum did not disappoint. I was blow away from the moment we stepped foot onto the property. The people behind the counter at check were very polite. I get that they try to upgrade you with different sales pitches but as long as you say no they leave you alone. The rooms were very nice and spacey. The pool areas are well maintained and they have different activities there everyday. Ana is the person you want to see for service cause she is top notch. Ricky and his team do an excellent job with entertainment. The restaurants do seem to have a strict dress code so read about them first before you show up and act surprised when you get turned away. The restaurants can have a bit more of a selection but for what they have it’s ok. Please don’t believe all the negative reviews. Those people must have unreal expectations cause I couldn’t think of anything bad to say about this resort. Read less
Image of the Tripadvisor rating Amazing hotel, great for wedding, photography excellent

Nov 9, 2019 cocobR4615PW

We had our wedding at this amazing resort. Our wedding planner Victoria and the Dreams photography team (our photographer was Teo) were amazing. All our guests loved their stay. The hotel is new, clean and beautiful. Many food options with multiple restaurants that were all outstanding. The staff were always extremely friendly and helpful. The… Read more
We had our wedding at this amazing resort. Our wedding planner Victoria and the Dreams photography team (our photographer was Teo) were amazing. All our guests loved their stay. The hotel is new, clean and beautiful. Many food options with multiple restaurants that were all outstanding. The staff were always extremely friendly and helpful. The location is great for daytrips (Coba, Tulum, Chichen Itza, cenotes, Sian Kaan etc). All of our guests and my husband and I had the best time and would recommend this hotel, wedding services (wedding planners and photography) to anyone considering a destination wedding. Read less
Image of the Tripadvisor rating Really relaxing, lovely staff, great time

Nov 9, 2019 mark7531 brighton

Hard to fault this hotel. I have never felt so chilled and relaxed in all of my life. Drinks are plentiful and always served with a smile. Tipping the waiter just a few pesos a day reaps extra service and different cocktails every day. The rooms are also really nice with a stocked mini bar too. My only problem was the food as I’m a real foodie… Read more
Hard to fault this hotel. I have never felt so chilled and relaxed in all of my life. Drinks are plentiful and always served with a smile. Tipping the waiter just a few pesos a day reaps extra service and different cocktails every day. The rooms are also really nice with a stocked mini bar too. My only problem was the food as I’m a real foodie but here I struggled terribly. Same menu every single day in every restaurant, every day! The sushi restaurant was good, the French one really not so good. Normally I default to fish but here it really is not good. Everyone we spoke to agreed about the food. So, for me all inclusive I am done with. But don’t let the food thing put you off, I am just very fussy. I would find it hard to envisage anybody not loving their stay here, it truly is just lovely. Read less
Image of the Tripadvisor rating Great vacation!

Nov 8, 2019 FabsPouso

I gotta say the service was always on point, our waiters at the beach and pool were Manuel, Ana and Neomi and they were always friendly and did a great job! They pretty much made our stay 👌🏼 Food could use some improvement and that’s the only reason why they’re not getting 5 stars...