Dreams Tulum Resort & Spa

Tulum, Mexico

Virgin rating

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region, the hotel is built in the style of a traditional Mexican haçienda, offering an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Kids Club
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Night Club

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and ironing board, and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Junior Suite Garden View Rooms are spacious rooms with a private balcony or terrace (some with hammock), a living area bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Family Suite Garden View Rooms are spacious suites with a living area, a connecting room, and a private balcony or terrace with a hammock. 1 x king-sized and 2 x double beds, sleeping a maximum of 5 adults and 2 children (under 12 years of age).

Junior Suite Garden View Rooms are slightly larger in size and are located close to the lobby and restaurants, with separate living area, hydrotub in the bathroom, and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, and either 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Garden View rooms with separate living area and sofa, whirlpool bathtub, garden views from the private balcony or terrace, and wither 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Ocean View rooms with separate living area and sofa, whirlpool bathtub, ocean views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean Front rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean Front with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, with either 1 king-size bed or 2 double beds, sleeping maximum 2 adults, or 2 adults and 2 children (under 12 years of age). 

Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access which includes daily continental breakfast service, afternoon hot and cold d'oeuvres, exquisite desserts, and fine liquors.
  • Upgraded mini-bar service and amenities
  • Pool bar service (exclusive to guests staying in swim out rooms & suites)
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

Seaside Grill (serving salads and grill items for lunch, and meat cuts and fish specialities for dinner). El Patio (Mexican cuisine, open for dinner. Also open for breakfast for Preferred Club guests only). World Café (buffet style restaurant, open for breakfast, lunch, and dinner, serving International cuisine). Bordeaux (French à la carte restaurant, open for dinner. Adults only indoors, terrace open for families). Gohan (Sushi restaurant, open for dinner). Barefoot Grill (beachside grilled specialities, open 11am-5pm). Himitsu (Asian cuisine with two additional teppanyaki tables available with reservation, open for dinner). Coco Café (serving premium coffee and snacks, open 7.30am-11pm). Portofino (Italian restaurant, open for dinner). 7 bars including Sky Sports Bar (open 11.30am-6am, with snack offerings throughout the day), Manatees (swim-up bar), and Rendezvous (Lobby bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Themed dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly pool party and themed nights.

2 swimming pools, plus kid's splash park. World-class Dreams Spa by Pevonia®* with jungle spa cabins and beauty salon*. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Water aerobics. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Tennis court with clinics*, beach football, volleyball, table tennis, shuffle board, and table games. Spanish and dance lessons, yoga. Cocktails and cooking lessons*. Spa pantry where you can make your own spa products*. Beach hiking. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Concierge. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: full-length trousers and collared shirts for gentlemen in the evenings.

Please note: child ages at this property are up to and including 12 years. 

 

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4316)
  • Very good (1837)
  • Average (809)
  • Poor (415)
  • Terrible (373)
Image of the Tripadvisor rating Wedding Dreams

May 21, 2022 mrsmrswedding

This was the greatest experience I had in my life. Our wedding coordinator planned the wedding of our dreams almost entirely via email. She made everybody so simple and easy, she answered all of my questions and executed the wedding of our dreams! The experience was unforgettable, the entire wedding guest list didn’t want to leave, we all had the… Read more
This was the greatest experience I had in my life. Our wedding coordinator planned the wedding of our dreams almost entirely via email. She made everybody so simple and easy, she answered all of my questions and executed the wedding of our dreams! The experience was unforgettable, the entire wedding guest list didn’t want to leave, we all had the time of our lives! Read less
Image of the Tripadvisor rating Everything your heart desires

May 20, 2022 ennDr Hannover, Germany

Great hotel complex 15 minutes to Tulum city. Several free-roaming animals. Nice and delicious food from different cuisines (Mexican/French/Italian/Asian).Good service. Only downside is the behavior of the US citizens.
Image of the Tripadvisor rating IGNORE THE NEGATIVE REVIEWS - READ THIS

May 19, 2022 S7326ZZrichb

We literally just returned from Dreams Tulum. This was our 4th visit to the resort. the positives: The hotel is about 60-90 min from airport.. worth every minute. I have been going to Cancun for 30 years and each time it becomes too congested and crazy and dangerous. Tulum is a bit off the beaten track and better vibe if you are looking to relax… Read more
We literally just returned from Dreams Tulum. This was our 4th visit to the resort. the positives: The hotel is about 60-90 min from airport.. worth every minute. I have been going to Cancun for 30 years and each time it becomes too congested and crazy and dangerous. Tulum is a bit off the beaten track and better vibe if you are looking to relax at a resort that is not huge, yet extremely easy to navigate and great laid back vibe. You are NOT going here to party and make an idiot of your self..stay home instead. the food is great.. don't listen to the picky people. the Italian and French restaurants were delicious and the staff very courteous and willing to bend backwards. We tipped every time we got service. these guys make about 12-20$ US a day.. We ate at the buffet for breakfast and thats all..but it looked decent when we popped in to view the dinner menu.. mostly families with small kids. the room we had was great. Ac could have been a bit colder, but not complaining. cable TV was great as well.. alot of choice.. Two pools, one for relaxing and the other a kid family hang out.. We had a bunch of crazy kids show up from the US which soured everything for a couple of days.. they got stupid drunk and sunburned and that was the last we saw of them ( THANK GOD) as they were rude, obnoxious drunkards. the staff put up with them, but we heard the blacklisted a few names not to accept reservations ever again.. Good for the staff ! the beautiful beaches we saw and experienced in the past with miles of white sand and turquoise water have suffered because of the sea weed coming in from the Caribbean .. the poor workers tried hard to clear it every day and they did a great job.. enough for people to enjoy the amazing warm water.. but it kept coming back every morning.. I suggest people walk off the resort and explore the beach south to Tulum ruins.. you can literally walk miles without seeing a sole.. rare for Cancun and Yucantan..so enjoy it. My fav time was around 4p.m. people are still on American time and disappear.. this is the best time in Mexico as you lounge by the pool, sun is kinder on your skin, settle back and drink and enjoy the setting sun.. Staff checking in and out were great. Clean rooms and staff cleaning were amazing. grounds keepers kept the place amazing.. a few weddings and everyone we spoke to said they loved the place and coming back. mostly Canadians, Americans, Europeans .. everyone friendly and great to be travelling and enjoying such a nice place.. cant wait to go back for my 5th visit in the winter...and hear the words from the greeter in the lobby... " Welcome Home, Welcome back.. Great job Dreams Read less
Image of the Tripadvisor rating Son's Wedding .

May 17, 2022 B6647UQpatriciag

Dreams is a dream come true. The staff awesome, food awesome. Beach was to die for. The upkeep of the grounds was astonishing. This is a large resort but kept in immaculate condition. No one rushed you to complete your shopping. I'm very impressed. Love you guy's. Please keep up the great work.
Image of the Tripadvisor rating Not happy at all I’m very expensive they supposedly had two different rates one For the tourists and one for Mexico

May 17, 2022 ptorres1978 Rancho Mirage, California

Just not very happy when they have two different prices one for the Tourism and the other one for the Hispanics And some of the staff was very unfriendly very unsatisfied Vera with this dream hotel other dream hotels were very nice and friendly