Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Wheelchair access
  • Windsurfing
  • Scuba Diving
  • Tennis
  • Volley Ball
  • Restaurant
  • Kayaking
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge
  • Booking bonus: book by 31 Jan '20 and adults receive up to 50% off the accommodation cost between 1 Jan–23 Dec '20. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 29 Feb '20 to receive up to 25% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 25% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (3791)
  • Very good (1619)
  • Average (646)
  • Poor (263)
  • Terrible (184)
Image of the Tripadvisor rating Second visit - still excellent!

Jan 24, 2020 JandARJ West Sussex, England

We had a great time. We had a swim out room again - it’s in a nice quiet location away from the music. We enjoyed pretty much all of our meals. World cafe was our least favourite with the French restaurant our favourite. Special mention to El Patio at breakfast. We were so well looked after. Big thanks to Karla, Carlos, Gilda, Arturo and Letu for… Read more
We had a great time. We had a swim out room again - it’s in a nice quiet location away from the music. We enjoyed pretty much all of our meals. World cafe was our least favourite with the French restaurant our favourite. Special mention to El Patio at breakfast. We were so well looked after. Big thanks to Karla, Carlos, Gilda, Arturo and Letu for making it special. Generally we felt the service from all staff was excellent. Adrian on the beach was very helpful and always on hand to help. Thank you again everyone. Read less
Image of the Tripadvisor rating Beautiful

Jan 23, 2020 Allison M Seattle, United States

This was our first time staying at a Dreams resort. We've been to other all inclusives and were expecting the same food, drinks, experience. We were pleasantly surprised but the options, the availability of the staff, the beauty of the hotel grounds and the options at the pools and beach. The rooms were always cleaned, the restaurants had great… Read more
This was our first time staying at a Dreams resort. We've been to other all inclusives and were expecting the same food, drinks, experience. We were pleasantly surprised but the options, the availability of the staff, the beauty of the hotel grounds and the options at the pools and beach. The rooms were always cleaned, the restaurants had great food, although there is only one option for breakfast and that got old. The gym was fantastic and offered many different options. Go to the sushi restaurant, you won't be disappointed and Seastar for great seafood! If you decide to upgrade ( we didn't) to a preferred member there are many more options for breakfast, cabanas on the beach and walk out pools from your room. Read less
Image of the Tripadvisor rating First time at dreams tulum

Jan 22, 2020 sfman86

Amazing trip to bring the kids on. My kids are 7 and 9, the variety of food for them was perfect. Kids club was amazing. My kids loved it. Pools were big enough so you could relax or party depending on your mood. Do tip, you will get bett service and they deserve it. They work really hard to make sure you're happy. Spend the money to do Xel Ha,… Read more
Amazing trip to bring the kids on. My kids are 7 and 9, the variety of food for them was perfect. Kids club was amazing. My kids loved it. Pools were big enough so you could relax or party depending on your mood. Do tip, you will get bett service and they deserve it. They work really hard to make sure you're happy. Spend the money to do Xel Ha, it's an amazing experience and day trip. We avoided any sales pitch at the resort and read enough reviews ahead of time to know where they try to upsell you. The beach was a little rocky and yes there is some sea grass that washes up, but I think other reviews make it seem way worse than it is. I was in bare feet the whole time with no issues. Join in the daily activities or find a quiet place to relax, they have both. Our faviorate dinner spots were seaside grill and the italian place. Lunch and breakfast were a little more limited, but still managed to find something that was good tasting and different every day of our 7 day stay. Would I come back? YES!!!! Especially if you have kids between the ages of 3 and 13. Perfect place to bring them for a safe and fun packed vacation Read less
Image of the Tripadvisor rating Great family vacation

Jan 22, 2020 susanpH7817WU Toronto, Canada

We loved our time at Dreams Tulum! The staff was so friendly and nice, our 8 year old daughter absolutely loved the Kids Club (I was surprised)! The pools were great, the activities were nice, the food overall was good. The gluten-free options are limited at the buffet and the Italian restaurant, but we loved the sushi restaurant and the pan-Asian… Read more
We loved our time at Dreams Tulum! The staff was so friendly and nice, our 8 year old daughter absolutely loved the Kids Club (I was surprised)! The pools were great, the activities were nice, the food overall was good. The gluten-free options are limited at the buffet and the Italian restaurant, but we loved the sushi restaurant and the pan-Asian restaurant. The Sea Side Grille was also amazing at offering gluten free things. I loved the salads and the fruits and vegetables. The beach isn't the greatest for swimming in - there is a protected coral reef on site so the swim area is small and there is a lot of seaweed on the shore. If you go to Xel-Ha (a 10 minute cab ride from the resort), the snorkelling is amazing and it's worth going there. It was one of the best resort vacations I've had with my family. I also appreciate the eco-friendliness - they did not use disposable plastics as cups, even at the pool. It was nice not to see so much single use plastic waste. One word of advice - unless you are desperate for a free car rental / tickets to Xel-Ha / $100 USD, I would decline the "breakfast and tour" they offer on the first morning. We declined and they said we could "still be friends." They were still nice to us. However, others who took the breakfast and tour suffered for more than 3.5 hours in a presentation, which is a terrible way to start a vacation. Read less
Image of the Tripadvisor rating Transfer from original booking

Jan 21, 2020 cucciolawal Montreal, Quebec

We originally book at the Dream vista Cancún that was supposed to be ready in November and our booking was for January 2 for two weeks. We got transfer our booking to this hotel since the Dream vista is going to open in March. The place is very big despite the 300 rooms. Your in the jungle and the is lots of animals like iguanas going around which… Read more
We originally book at the Dream vista Cancún that was supposed to be ready in November and our booking was for January 2 for two weeks. We got transfer our booking to this hotel since the Dream vista is going to open in March. The place is very big despite the 300 rooms. Your in the jungle and the is lots of animals like iguanas going around which we loved and our kids as well. The explorer club for kids it’s amazing. My 7 year old Anaya and my 3 years old Anaïs loved the place. Christal, Yuli, Yeni, Gaby and Yitzel are extremely caring with the kids. They do plenty of activities durant the whole day (open 9am till 10pm). You have the week schedule (water volley, hot potato, making Mexican toy, piñata, treasure hunt, exploring the hotel to look for the animal ect) they even take them for lunch and Dinner if you wish. They call you on your cell phone if your child wants you to pick them up. My daughters did not want to leave. The entertainment team was amazing as well. Very well organized. Ricki is a very good entertainer! Leo is not left behind! Very good shows. The seaside grill is very very good (have the octopus is amazing)! The sushi restaurant is delicious but they only have one waiter and we had a terrible service. My kids wanted more and I had to go speak to the manager since the waiter never came to see if we wanted something more or to fill our glasses of water, wine...the work cafe wich is the buffet was ok, for a 5 star hotel, they should have more healthy food, less fried food, less sauce, less salt. I was expecting fresh ceviche but the only had it in sauces (red tomato or green) I was expecting more authentic Mexican food. The Mexican night they had Churros from 6:30 till 7:30 because they did not have more...we were there two weeks, never saw churros. I Being to a few Dreams and I was a little disappointed of this one. We complain about the room (junior suite ocean view) being small (2 adults, 2 children) the manager told us that the hotel was full for the week end but Monday will call us to change, never had a call in the two weeks we were there. I did not event bother because I’m the customer and I should not go back at you for a matter that you already know! Customer service is super important specially when you pay over 12000$ for two weeks, two rooms since we had my mother in law with us in another room two. She was not happy either with her room since it was right beside the kitchen of the Mexican food and heat all the noise. The mexican restaurent was very good but again, no Mexican dessert! The drinks are not very good either at the pool or at the peach or in the restaurant. The only good drink I had was at the reception bar. The lounge chair around the pool with the dauphin and the beach need to be change. Alors of broken ones. Go to the rectangular pool much better and more relax. Be carful when you buy stuff in the boutique or when they have the people that come sell there stuff at the hotel. Did not count my exchange right and paid 120$ for 4 little turtle in glass for my daughter. I paid in pesos....the room at night was never done (change of towel, chocolate on the pillow and water) even if I mentioned with the concierge. Overall will recommend for couples with children for the explorer club if you have a good deal and for the jungle feel of the place. The hotel rooms needs renovation and the breach have lots of rock wish is not superbe to go in the water even if they made a little corridor were you can go in! Unfortunately, we were disappointed overall with the facility, the food, the rooms and the service from concierge and management. Service at the restaurant (not the sushi because of missing staff) at the pool, beach, spa and kids club we are very satisfied! Read less