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Disney Magic Tickets

Dreaming of a holiday made of more magic than you could ever imagine? Then make the trip to Walt Disney World Resort in Florida.

With so much classic and new magic to enjoy, this is a great time to visit. So to help you live it all, Walt Disney World Resort is introducing new Disney Magic Tickets. We recommend you purchase these at the time of booking your trip, as they are better value than at-the-gate tickets, and come with a whole host of incredible benefits that offer added flexibility.

Family at Disney's Magic Kingdom

Explore all the Walt Disney World Resort theme parks and water parks with a single ticket. Choose from:

  • 7-Day Disney Magic Ticket (including Disney Genie)
  • 14-Day Disney Magic Ticket (including Disney Genie)

By pre-purchasing a Disney Magic Ticket, you’ll get access to the Disney Park Pass system to pre-book your Park reservations, subject to availability. You can use these tickets across non-consecutive days, giving more flexibility during your holiday than ever before. What’s more, if you visit during value seasons, you can save money too!

Introducing the Genie Service

Introducing Disney Genie and Disney Genie+, two magical new digital services that make your Theme Park visit easier and more fun. When you let Disney Genie service be your guide, you’ll have quicker access to the up-to-date park information, so you can be more spontaneous and have more fun—in the moment and on the go.

Disney's Genie Service

Included with all Disney Magic tickets

  • The Disney Genie service is included with pre-departure Disney's 7 and 14-Day Magic Tickets, creating your best Disney day inspired by your party’s top interests.
  • Upon launching Disney Genie service via the My Disney Experience app, you’ll have the opportunity to share what you’d like to do in a few easy steps. 
  • Disney Genie service will then grant you a personalized itinerary that seamlessly and smartly maps out your special day—with updates that continue from morning to night. 
Disney's Genie+ Service

Want to take it to the next level?

  • Once you arrive at Walt Disney World Resort®, you will be able to purchase the Disney Genie+ service exclusively through the My Disney Experience app, day-by-day, for each day that you wish to use it.
  • Disney Genie+ lets you select the next available arrival window for the new Lightning Lane entrances, which are available at more than 40 attractions and experiences throughout the Walt Disney World® theme parks.
  • If you're park hopping you can use this for entry too, and you'll also receive Audio Tales and special special Disney PhotoPass Lenses for your mobile device.

Got just one or two attractions you simply don’t want to miss? Lightning Lane entry is also available to purchase individually for some of the most popular attractions. Buy it in an instant from your mobile device and select your preferred ride time for up to two attractions per day. This is available to Disney Resort Guests at 7 a.m. each morning and all other Guests at Park open. 

To enter a Disney park now requires a Disney Park Pass reservation for the dates you wish to visit, in addition to your Disney ticket. Please read our Must do’s before visiting Walt Disney World in Florida.

There are also some changes to the in-resort experience to allow for physical distancing and enhanced health and safety measures, with some experiences and attractions unavailable at this time. It is important you read our information about how this affects your holiday to Walt Disney World.

Please note: ​Disneys Typhoon Lagoon water park is unavailable due to imagineering. Disneys Blizzard Beach remains open!

Additional Disney Magic Ticket Inclusions  

With Disney Magic Tickets, you’ll discover a whole world of fun at
Walt Disney World Resort in Florida.

Park hopper

Enjoy visiting more than one theme park on the same day.
Disney's Memory maker

With Memory Maker, you’ll receive access to digital downloads of your Walt Disney World Resort holiday memories, right away from the Disney PhotoPass site. Download as many photos as you want as many times as you like!
Golf at Disney

Delight in a family-friendly retreat that’s home to an enjoyable 9-hole, par-36 walking course.
Disney's Miniature Golf

Enjoy a game of miniature golf at Disney’s Winter Summerland or Disney’s Fantasia Gardens.
Disney Sport

Enjoy the ultimate sports experience – with a touch of Disney magic.

Disney’s Magic Ticket

7 Day Disney Magic Tickets are valid for 7 days over a 15 day period, and 14 Day Disney Magic Tickets are valid for 14 days over an 18 day period from the start date selected at time of booking. Disney Resort Hotel and Tickets must be purchased at the same time. For child tickets, children must be aged 3–9 years at the time of use. Disney reserves the right to change tickets entitlements at any time without prior notice.

** Memory Maker

Memory Maker includes Disney PhotoPass photos and other digital content taken during the Memory Maker window and linked to the Memory Maker guest’s Disney account. If Memory Maker is sold or ordered in combination with a Park ticket, the Memory Maker window for that Memory Maker entitlement will be equal to the usage window of the associated Park ticket and will automatically begin upon the first use of the associated Park ticket. The Memory Maker window will end upon the sooner of either the expiration or depletion of the Park ticket. Photos and other digital content will expire pursuant to the expiration policy at mydisneyphotopass.disney.go.com/help-and-support. Valid Theme Park admission required for certain photo locations. Memory Maker is subject to Memory Maker terms at mydisneyphotopass.disney.go.com/memory-maker-terms and, if applicable, Family & Friends terms at disneyworld.disney.go.com/en_GB/Park-experience-terms-conditions. Disney is not responsible for missing, lost or damaged photos or other digital content. Standard gate price $199 correct at the time of print

§ Water Parks

Water Parks subject to seasonal closures.

† Disney's Oak Trail Golf Course

Greens fee only. Subject to availability and tee time reservations required – call 001 407 938 4653 to book. Golf equipment available to hire but not included.

†† Disney's Mini-golf

One round of miniature golf per day available at either Disney’s Winter Summerland or Disney’s Fantasia Gardens Miniature Golf Courses, round must start before 4pm.

††† ESPN Wide World of Sport Complex

Valid only on event days; some events priced separately.

© Disney

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.​

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

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Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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