Dubai Beach, Dubai Beaches and beyond
348 rooms and suites. Resort Course View Rooms are located on floors 1-5 and have golf courses views and a private seating area, sleeping maximum 2 adults and 1 child.
Deluxe All Inclusive option: includes breakfast, lunch and dinner in selected restaurants. Limited snacks and selected beverages including soft drinks, house brand wine, beer and spirits from selected outlets served between 11:00am-12:00am. A 50% discount is given for meals taken in speciality restaurants. Complimentary activities include: beach volley, aqua aerobics, badminton, use of the gymn and table tennis.
Ultra All Inclusive option: includes breakfast, lunch and dinner and limited snacks. Meals (other than breakfast) are available on a dine around basis at resort restaurants. Selected beverages including soft drinks, selected branded wine, beer and spirits, liqueurs and cocktails served between 11:00am-12:00am. Complimentary activities include: beach volley, aqua aerobics, badminton, use of the gym, table tennis, mini-golf and selected non-motorised water sports between 9:00-11:00am and 1:30-3:30pm.
Half Board option: includes breakfast buffet in the all-day dining restaurant, lunch and dinner at select restaurants. If guests wish to dine at another à la carte restaurant, then an allowance per adult will be provided.
Deluxe Resort Course View rooms are located on the 4th-5th floor of the hotel and over look the golf course, sleeping maximum 2 adults and 1 child.
Junior Suites, ideal for families, are located on floors 2-5 with desert views and offer seperate living areas, sleeping maximum 2 adults and 2 children.
One Bedroom Terrace Suites, located on floors 1-4, offer living and dining areas and a terrace, sleeping maximum 2 adults and 2 children.
Resort Course One Bedroom Suites, located on floors 2-5, offer living and dining areas and a balcony, sleeping maximum 2 adults and 3 children.
Luxury One and Two Bedroom Suites are also available.
Rating summary
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Jul 24, 2021 855ayab
Staycation
Jul 24, 2021 Alirasani
Horrible experience
Jul 24, 2021 Sajjad1972
Lovely Hotel!
Jul 24, 2021 812applee
Excellent location, hotel and service
Jul 23, 2021 Sherif_Way Dubai, United Arab Emirates
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
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Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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