JA Lake View Hotel

I have just returned back home from 1 week staying at the ja lake view with my husband and my 2 children. I have to say as a regular traveller to Dubai this was a real disappointment We arrived at 1.30 am as our flight was delayed , upon arrival the hotel is lovely to look at , we headed straight to reception and was given a key and two pieces of paper and advised to use elevator .. I think they should adopt any other 5 * hotel and physically go to the room with you and explain where everything is located as on arrival to my room the room was not laid out correctly which meant I had to go back down to ask where my children where sleeping which I was answered by “on the sofa “ which was supposed to be made as a bed but wasn’t, as you can imagine it’s now 2 am I have a 9 and 2 year old and one bed !! So she asked me what I wanted her to do .... really ?? I think she wanted me to go to stores and get the mattress and sheets myself . Next morning we woke up went to 81 for breakfast .. we were all inclusive . We were asked to choose a table and take a seat .. we sat there for a while and then realised the tea / coffee was self service ( this should of been explained when we were seated ) instead every day we had cold tea as the silver hot water cups wouldn’t stay hot Then we went to pool and this was the best part the facility’s were fantastic .. and the pool/ bar staff made this hotel , I think her name was Lyn she made a effort with myself and children always asking if there was more she could do ... That night then we went 81 for a buffet .. awful there was .. Indian food .. children food .. and rice and beef stew ?? And I asked if they had a fresh ketchup as my son has a nut allergy and the waiter said you can go up and ask the chef for more !!! This is really bad customer service, Have they not done there market research on what is expected in a 5* buffet ? So I walked straight out and upgraded to ultra all inclusive , however I have to say the meal around the pool in the day time was fantastic !!! I emailed the hotel prior to my arrival informing it was my husbands birthday and I wanted a cake ( I would of paid for this ) however they suggested they offer a complimentary cake so fantastic !! So I informed them that we were going to the mall so could it be early . On arrival to breakfast I informed them I wanted the cake as we were leaving at 10 to go to the mall ( this was at 9.10) however I waited and waited and waited and no cake so we got up and left, the manager stopped and said he was sorry and would leave cake in room !!! This was really disappointing The hotel is modern , very clean .. excellent facilities but I would never return Read less

My wife and I wanted to stay in a quiet and cool hotel, away from the busy and noisy Dubai!Ja Lakeview appeared. The reception teams are exceptional, very well trained and smiling always ready to help. The rooms are spacious with modern technology, the housekeeping teams are my little heroes the breakfast and dinner in 81 restaurant is mouth watering with a wide selections of food.The two pools adult and family & children pool with standby lifeguards, & the pool bars ready to quench our thirst. Vipin from pool bar made sure my mojito cocktail is up to standard just the way I like it, Tabitha memorised our room number and names untill we left! She couldn't stop suggesting other classic cocktails that she thought we would like to try out, the ginfizz through her good product knowledge she somehow managed to convinced me to change my mind to something different and more strong, did I mentioned before I finished my glass of mojito!, Cappuccino could pass by with another round, Cappuccino you're a superstar.ln general we really loved the hotel and the whole team who made our stay memorable, we will definitely come back again hopefully next year. Read less