Holiday Inn Express - Fisherman's Wharf

Check in was brief and not very friendly, however next day Brandy was very charming. No help for disabled people with suitcases. No information was given about the hotel services. No map of the area was supplied. Room was clean, but we wanted an accessible room, not one with a bath/shower. You could not get a wheelchair through the doors. There was no view except to look into someone else's bedroom. Our room needed remodelling. We were not coffee drinkers, but no kettle in room in order to make Tea The Tea bags for 2 persons was one decaffeinated and one not. There should be a choice of 2 of each, the same for the coffee.. No milk in fridge, only packets of creamer. Have you ever tasted tea with creamer - disgusting. No information booklet in the room so never knew how to work air con. You would think that a hotel expensive as this is, could afford to have real plates, cups and cutlery and not cardboard. Breakfast was adequate, but it seemed like we were in a Factory canteen. Even in the room there was only styrofoam cups Yuk!!. We had a 2pm checkout but from 1pm we were harassed by the staff to get out of our room. Twice they tried to enter despite there being a Do not Disturb on the door. We were changing our clothes. The foyer needs a coffee/tea vending machine for guests who have a long wait from check out to when their taxis arrive. We waited 4 hours with no means of having a hot drink. The desk staff did not even know where we could go to get one. The only good thing was the choice of soft or hard pillows. Overall, for the lack of service and stay we thought it overpriced. Read less

The Location was perfect for our visit. Close to everything we needed to get to, including public transportation. Within walking distance of many attractions such as Fishermans Warf, Boats to Alcatraz Island, many Restaurants and shops, Bay Bridge. Fantastic Breakfast selection. The room was neat and clean. The room we had didn't have much of a view, but that wasn't a big deal for us. One thing I didn't like is that it was noisy as we were across the hall from a couple with young children. I also didn't like the fact that there was no microwave oven in the room. The beds were comfortable. The outlet next to my side of the bed needed replaced as my CPap plug would fall out because the outlet was loose. Read less

This was our favourite hotel of the 4 we stayed in on our California adventure. It is just a block away from Fisherman's Wharf. Staff are friendly and helpful. Rooms are a good size and very modern. Really clean and well appointed with comfortable beds. There is a free breakfast and although there are paper plates and plastic cutlery there is a good choice. The egg selection each day changes so scrambled one day, omelettes the next cheese or veggie, bacon or sausage. Juices, coffee, tea, fruit, toast, pastries (Cinabon danish) fruit, yoghurts and cereals. We were more than happy with the choice. 2 issues, one the parking charges $59 a night plus tax, yes we are in the city centre but that does seem a lot and the second one was the 'double glazing' this really did not make any difference to the road noise outside. If I stayed again I would ask for a room not overlooking the road. Overall I would be happy to stay here again. Read less