Westin St Francis

Union Square, San Francisco

Virgin rating

The hotel

Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (396)
  • Very good (231)
  • Average (86)
  • Poor (71)
  • Terrible (97)
Image of the Tripadvisor rating How the mighty have fallen.

May 18, 2022 davnjef New Jersey

A once-majestic and historic landmark now reduced to a mediocre travel experience. Beautiful lobby now given over to an airport kiosk style display of pre-packaged food with airport kiosk prices. Room in tower was dated and plain, but clean. Services were sporadic, e.g. used room service trays left in hallway for over a day.
Image of the Tripadvisor rating Amazing experience due to Luis, Front Desk rep….

May 17, 2022 S5010LPdanielb

I wanted to thank Luis very much for his professionalism, customer service, and kind heart! He also thanked my cousin and I for our service in the military and meant it. We truly appreciate him! Lastly, the hotel was very clean, fantastic gym, and location is perfect!
Image of the Tripadvisor rating Another amazing stay at the Westin

May 14, 2022 mauijim96761 Lahaina, Hawaii

The Westin St. Francis is always my go to hotel when visiting San Francisco. The service and amenities are always on par. The location in Union Square at the Cable Car stop is unbeatable. The view of the city from my room on the 20th floor was simply amazing. Can't wait to come back to San Francisco again for another stay at the Westin St. Francis.
Image of the Tripadvisor rating Good hotel with a comfortable bed - poor check-in experience

May 2, 2022 darrenczy

The hotel was very nice. I had a huge room with a great view of the city. Staff were also generally very helpful and prompt in responding to requests for assistance. The only negative experience I had related to checking in. I had a prepaid 5-night stay for a business trip and booked through TripActions (along with numerous other… Read more
The hotel was very nice. I had a huge room with a great view of the city. Staff were also generally very helpful and prompt in responding to requests for assistance. The only negative experience I had related to checking in. I had a prepaid 5-night stay for a business trip and booked through TripActions (along with numerous other colleagues). Our flight to SFO was delayed by 14 hours, and I arrived the day after my initially stipulated check-in date. Upon my arrival and attempted check-in, I received a rather condescending lecture from a portly, tall-ish caucasian gentleman with a goatee who seemed to take great pleasure in insisting he couldn't check me in as I had arrived a day late and didn't call ahead to inform them. He refused to escalate the matter and suggested I call TripActions myself to get them to "re-send" the booking - as if that would help matters. He didn't provide any substantive assistance and appeared to blame me for: (a) booking through TripActions rather than directly with the hotel, and (b) not calling in ahead of time. I found another counter and spoke to a more helpful staff member who managed to check me in without too much further fuss. She adopted a much more respectful tone as well. It is possible the first gentleman needs additional training. Why was he unable to assist, while his colleague was able to apply minor additional effort to get me checked in? I saw him working the "Bonvoy Elite" counter, which I found strange given his seeming unwillingness and inability to provide helpful service. Perhaps he didn't believe I was a Bonvoy member who deserved higher service standards? Oddly enough, my (non-Asian) colleagues on the same delayed flight (who also booked through TripActions) did not face any issues during check-in. They received no lectures or spiel on calling ahead (which they too did not do). They queued up much later than I did and got their rooms a good 20 minutes before me. I don't believe race had any role to play in this incident, but I can see how such an inference could be easily drawn. Read less
Image of the Tripadvisor rating Historic Grand Hotel Gem with Top Notch Hospitality

Apr 27, 2022 Attysherri Sarasota, Florida

This hotel was the highlight of my trip to San Francisco. I love historic grand hotels, and this hotel definitely checked that box. My party of three adults stayed in the Parkview Suite, which was perfect for us, as my parents stayed in the master bedroom, while I had the Murphy bed and my own bathroom. Also, the level of service reminded me of… Read more
This hotel was the highlight of my trip to San Francisco. I love historic grand hotels, and this hotel definitely checked that box. My party of three adults stayed in the Parkview Suite, which was perfect for us, as my parents stayed in the master bedroom, while I had the Murphy bed and my own bathroom. Also, the level of service reminded me of the hospitality usually received on a nice cruise ship. Everybody we encountered was exceedingly friendly and helpful. The front desk clerk was very helpful, as was the bellman who chatted with us for quite a while and offered many recommendations. Our housekeeper was truly outstanding and made every effort to make us feel welcome and comfortable. The gentleman who gave us the tasting at the Chateau Montelena tasting room was fantastic, and the service in the Oak Room, Cafe Rito and breakfast room service was also very good. Simply put, the service was exceptional in all respects. Read less