Westin St Francis

Union Square, San Francisco

The hotel

Standing proudly on San Francisco’s Union Square, this luxurious hotel has welcomed discerning travellers through its doors since 1904. Long since elevated to local icon status, the original hotel is complemented by the Tower, offering modern, residential-style accommodation as a change of pace from the charmingly classic décor of the Landmark building. Whichever you choose you’ll enjoy the aptly named Heavenly Beds® and Baths® that were part of a $20 million renovation in 2014. There’s a cable car stop right outside and, with the Financial District and Chinatown just a stone’s throw away, experiencing San Francisco could scarcely be easier. But before you do, you must pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant, Caruso's (cafe with snacks, lunch and a bar), Clock Bar (cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility and St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $61 per night or $69 per night for an over-sized vehicle and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (283)
  • Very good (171)
  • Average (68)
  • Poor (55)
  • Terrible (70)
Image of the Tripadvisor rating Good stuff

Jul 14, 2019 lpool9 Rochester, New York

Historic property with well appointed rooms in the heart of Union Square. Front desk staff was pleasant and accommodating. Guest room was quite nice all around and especially so the bathroom - well appointed, marble floors, high end shower. Pricey room rate owing to a giant conference in town that weekend. My only semi complaint (and it’s not… Read more
Historic property with well appointed rooms in the heart of Union Square. Front desk staff was pleasant and accommodating. Guest room was quite nice all around and especially so the bathroom - well appointed, marble floors, high end shower. Pricey room rate owing to a giant conference in town that weekend. My only semi complaint (and it’s not really one but more just for awareness) is that rooms in the historic building (vs the tower) and facing Union Square may be prone to the noise emanating from Union Square. There was an evening performance complete with loud music that went on later than I would have expected. Maybe this doesn’t happen often; not sure. But with the view you may also get the sound of the Square! Read less
Image of the Tripadvisor rating The best location with enthusiastic and committed staff

Jul 13, 2019 compost1 Metepec, Mexico

A Bonvoy Platinum for life and Titanium Elite frequent traveller, I get to experience it all. The remarkable attention to details of BRANDON NUNEZ at the hotel lobby bar is right up there among the best I've seen. It makes you feel welcome and cared for, when ending a long day is what you have in mind. The rest of the hotel is very clean and well… Read more
A Bonvoy Platinum for life and Titanium Elite frequent traveller, I get to experience it all. The remarkable attention to details of BRANDON NUNEZ at the hotel lobby bar is right up there among the best I've seen. It makes you feel welcome and cared for, when ending a long day is what you have in mind. The rest of the hotel is very clean and well maintained, considering the age of the property. Overall, I got a feeling that I was being cared for by professionals. Read less
Image of the Tripadvisor rating Horrible customer service

Jul 13, 2019 shirinie CA

The staff needs to be educated in customer service. It took us standing in line for 30 mins to check in. Asked that they service and make the pull out bed our room at 630 pm. Came back to the hotel exhausted at 11:30pm no bed made. When I called they said so do you want us to come make it now. We thought no it’s late the kids are tired we… Read more
The staff needs to be educated in customer service. It took us standing in line for 30 mins to check in. Asked that they service and make the pull out bed our room at 630 pm. Came back to the hotel exhausted at 11:30pm no bed made. When I called they said so do you want us to come make it now. We thought no it’s late the kids are tired we will make it ourselves. But guess what no sheets on the pull out and not a single blanket or pillow in the room. Everyone had to share the same bed because it was very late at that time. When I complained the next morning they said they had not received such a call to make the pull out. But they had come in the room to make the clean everything else after I called at 6:30pm. Then the manager told me I will talk to the housekeeping manager and get back to you. No one ever reached out to me during my whole stay. When I came to check out on Sunday, I had to ask to talk to a manager. I spoke to Amanda Landsaum to essentially told me to my face that I never made such a call. Then told me that she will give me points to make up for the mess that they created. Well now a week has passed and no points or apologizes. Read less
Image of the Tripadvisor rating Breakfast was terrible

Jul 11, 2019 776johnnyb

The overpriced buffet cost this review three whole stars. It was terrible. The manager needs to eat it and experience the low quality product that is being put out. Zero creativity, about what I would expect at a budget hotel on a free breakfast. Not a Westin. Location and everything else was decent. Don’t bring a car as parking is ridiculously… Read more
The overpriced buffet cost this review three whole stars. It was terrible. The manager needs to eat it and experience the low quality product that is being put out. Zero creativity, about what I would expect at a budget hotel on a free breakfast. Not a Westin. Location and everything else was decent. Don’t bring a car as parking is ridiculously expensive. Read less
Image of the Tripadvisor rating EXCELLENT CUSTOMER SERVICE

Jul 11, 2019 Daniel S

Elaine at front desk was among the most professional and cheerful receptionist I have ever encountered. Followeed up to make sure every detail of the room met all expectations. Real credit to this hotel and the Marriott organization.