Westin St Francis

Union Square, San Francisco

The hotel

Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (352)
  • Very good (212)
  • Average (79)
  • Poor (62)
  • Terrible (81)
Image of the Tripadvisor rating Very well located

Jan 14, 2020 Cynthia S Washington DC, District of Columbia

The hotel is very well located - right at Union Square, an easy walk to the Moscone Center and much of downtown San Francisco. It's great for conference attendees since it's close to Moscone, and great for tourists too since the hop on hop off buses all come to Union Square. It's convenient to a lot of shopping and dining as well. The rooms were… Read more
The hotel is very well located - right at Union Square, an easy walk to the Moscone Center and much of downtown San Francisco. It's great for conference attendees since it's close to Moscone, and great for tourists too since the hop on hop off buses all come to Union Square. It's convenient to a lot of shopping and dining as well. The rooms were on the smaller side since it is a historic hotel, with somewhat limited counter space in the bathroom. It was great for a single traveler but could have been challenging if there had been two of us. The beds were of course "heavenly" and there was no noise from the street in my room on the 11th floor. Read less
Image of the Tripadvisor rating A hotel of two halves...

Jan 14, 2020 PP1969 Minchinhampton, United Kingdom

The Westin Saint Francis is an extremely well located hotel, right on Union Square. Having booked directly through the Bonvoy site for a Christmas/New Year stay, we were happy with the rate and style of room we’d chosen. Our friends followed suit and booked a room for the same dates to join us. What we didn’t realise is that the front of the hotel… Read more
The Westin Saint Francis is an extremely well located hotel, right on Union Square. Having booked directly through the Bonvoy site for a Christmas/New Year stay, we were happy with the rate and style of room we’d chosen. Our friends followed suit and booked a room for the same dates to join us. What we didn’t realise is that the front of the hotel and the rear are very different so here are a couple of tips. The rooms at the front are in the Heritage Building, this is the prestigious Union Square frontage and it’s typical of many large hotels that were built at the turn of the 20th century. The frontage and lobby are impressive. The rooms have been recently modernised and are well appointed, if your opting for the Union Square view, request a room on a higher floor, some of the rooms are set back so you may not get a full view so if the view is important ask for a room at the very front, not one set back. The rear of the hotel is tower that was bolted on to the rear of the hotel and was built in 1969/70, it doesn’t look like a great effort was made to integrate the two ground floor areas so you shamble clumsily through to the reception area (unless you’ve entered via the vehicular entrance on Geary Street). This area is fine but it’s a bit dated with lots of lacquered brass, there’s a confused lobby seating area which is a Starbucks in the morning then a bar in the afternoon, I found it a bit untidy at times. The rooms at the rear are accessed by external glass lifts that require you to present your key card to a panel and punch in your floor number to restrict access. As you ride up to your floor you realise that the key access is devised to restrict access to the lifts to stop people riding the lifts for the view, which is pretty spectacular once you clear the rear of heritage building. On that note if you’re booking a room in the tower, book one on a high level if you want a view, as the lower floors have obstructed views so you may be disappointed if your looking at the rear of the heritage building or it’s roof! As our friends booked the tower and we’d booked a room heritage in the heritage building with a Union Square view we shuffled around so we could be accommodated close to each other. We looked at a few rooms and opted for ones on a higher floor. The view was spectacular (pictures attached) and the rooms much bigger. The trade off, the rooms haven’t been updated as recently as the ones we looked at in the heritage building but they were perfectly acceptable and modern. The lifts whilst affording a great view as you go up are a bit of an attraction so people sneaking in to ride up can be a little irritating. The room we had originally been allocated in the heritage building overlooking Union Square was a bit noisy so all in all I think our choice to relocate to the tower was the right one for us. As we were there over the festive season the hotel was very busy and the common areas at times were heaving with people who came in to seek respite from Union Square or to look at the spectacular confectionary dioramas (pictures attached) or the decorations in the lobby. At times ploughing through could be a bit of a chore but it was the holidays so I’m guessing normally it’s much calmer. All in all a great stay and the service we received after our shuffling around was excellent. I think the hotel would benefit from a general freshen up / update as can the tower rooms - hotel competition in San Francisco is pretty high. That said I’d probably opt to stay at the Westin St Francis again. Read less
Image of the Tripadvisor rating Stopped for a drink in the bar - loved the atmosphere

Jan 13, 2020 LouiseHalim Colchester, United Kingdom

Great selection of drinks - huge! Expensive but worth the quiet atmosphere. We thought about grabbing a starbucks and instead opted to call in for a cocktail. It was a lovely treat on holiday and I would highly recommend here.
Image of the Tripadvisor rating Centered hotel!

Jan 9, 2020 JenanJamal Kuwait City, Kuwait

Centered hotel located in the famous square in San Francisco (Union Square). Very luxury hotel. Very good rooms in very historical building. I liked the smart elevators which made the moves very easy. Very friendly staff. Very easy check-in & very fast Check-out.
Image of the Tripadvisor rating Great Customer Service

Jan 8, 2020 frazierb_13 Chevy Chase, Maryland, United States

I worked with RAQUEL CHACON at the Westin who helped me with a group rate reservation. She was very helpful and responsive and made me even more excited to stay at this great hotel again. Having a person at the property who seems to care about my individual reservation in a sea of bookings is really valuable.