Westin St Francis

We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos Westin! Read less

It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also helpful on recommending things to do and what is open around. I'll be honest, I was drunk my whole trip because it was the weekend. This property is great, if you're a local like myself and want to be able to go around. This is smackdown in front of Union Square, accessible to all points of interest and easy access. Glass elevator too that shows of a Panoramic view of the city which was jaw dropping. All in all, best trip, Best birthday, Thank you for giving me a great time and a great welcome back to my hometown. Read less

A Lovely Business Stay in December We are in San Francisco at least once per month for my wife’s corporate business meetings, and in December, were again staying at the Westin St Francis Hotel, on Powell Street, between Geary and Post Streets. I think that this was our third stay at this hotel, but only the second, after a major refurbishment of both the historical tower, and the new tower. To date, we have only stayed in the historical tower, facing Powell St. Being BonVoy Platinum members, we were upgraded, and assigned to Room 1034. The rooms in the historic tower were the first to be refurbished, and though that process was now about two years ago, the room was like new. One of our requests is always for a walk-in shower, as my wife has two artificial hips, so a combo tub-shower is a bit tricky for her to manage - doable, but not ideal. Room 1034 has a nice walk-in shower, so it suited us nicely. Apparently, there are not all that many walk-in showers, and especially in the historic tower, so very glad that our request could be honored. We had a very comfortable Westin “Heavenly” king bed, and though facing Powell St, and Union Square, being on the 10th floor proved to be very quiet. This room is down a small hallway, so felt almost separate from the other rooms on the 10th floor, and just around the corner from us. We heard zero noise from inside the hotel. We had a sitting area, just off of the bedroom space, and then an ample closet, just off of the bathroom. Though it had the requested walk-in shower, the bathroom itself, was a bit small, but adequate. We also had a small desk. We had two flat-screen TV’s, with one facing the sitting area, above the desk, and the other, on the opposite wall, facing the bed. Remember, this room is in the historical tower, so the scheme/floorplan goes back many decades. Still, this was truly a Jr Suite, and was nicely appointed, bright (three windows), and comfortable. We had a mini-fridge in a unit with three large drawers for clothing, plus a coffee maker, a Mr Coffee, which is not my favorite hotel coffee maker, and stocked coffee caddy with the Pike Place coffee We had a single thermostat, which functioned perfectly, as did the AC/heat. The heating/cooling was very quiet, which is not always the case in older hotels, even with a major refurbishment - job well done.. We had a horizontal safe, and plenty of AC & USB outlets, to charge our various devices - a nice touch for a business stay. I dislike the vertical safes, as tablets and iPads tend to fall out, when the safe is opened, and stacking those takes time, and a lot of patience. This safe was ample and easy to access. The closet, where the safe is located, also had an iron, ironing board, and two plush bathrobes. I the bathroom, we had a single sink in a vanity, with a shelf filled with very nice towels. Though there was a lack of horizontal space for storage of toiletries in the bathroom, with the proximity of the closet, we just used its large shelf, so things were not that far away. The shower head was good, as were both the water pressure and the amount of hot water, both in the morning, and evening. In California, I too often find the flow from the shower heads to be minimal, and one has to run around the shower to get wet. It was not so in this room. There was also a separate wand in the shower, besides the overhead shower - always a nice touch. Besides the limited horizontal space, and the single sink, one aspect of the bathroom, which is not ideal, is that the toilet is in the middle of the room. However, with a full frosted glass door, that did not prove to be an issue. However, I prefer a separate WC area, which this room did not have. There was a hair dryer in the bathroom, and my wife reported that it worked well. We also had full bath amenities, the White Tea & Aloe from the Westin Heavenly Spa collection. There was also a little spray bottle of lavender “pillow spray.” During this short business stay, we had few interactions with the staff, beyond initial check-in and check-out, but all were very pleasant, and it was nice that the reception staff recognized our BonVoy status, plus our request for a walk-in shower. Due to the short stay, we really did not avail ourselves of the on-property dining, the wine tasting opportunities, or even the location, as much as we normally would. With the location, just off of the Powell St Cable Car Line, and then Union Square, there is so very much, just steps away. In all, a very nice, albeit short business stay, in a great location. Read less

Don't get me wrong, I understand this is SF, but in my opinion you should get what you pay for. I have stayed at MANY Westin in the past and they all have lived up to my expectation. But this one? Im not sure it does. So YES there's a Pandemic in place, and as an ER Nurse I totally understand the need to limit things. But in MY opinion, the price should reflect that. To be honest it feels like they are taking advantage of the pandemic as an excuse to not even try. THIS place is EXPENSIVE. At $250+ a night, I expect to have SOME kind of amenities, and this place has Nothing AT ALL. Even the things you think are included, cost A LOT. YOU WILL PAY $70/day JUST TO PARK! YOU WILL PAY for WIFI AND you'll even pay tourism tax of almost $40!!! (probably not their fault, but if their base rate should reflect this) MIND = BLOWN! NO Room Service NO Bellhop NO Microwave NO Bar NO Restaurants NO gym NO pool/hot tub NO Customer Service. EVEN the toiletries they give you are crap. DID I MENTION IT WILL COST $70 JUST TO PARK! Now, listen. I know I sound Boujie right now but please DONT get me wrong, I'm a country boy. I don't NEED any of these things. But if I'm paying 250+ a night, I expect SOMETHING. The staff literally stared at us and offered zero assistance as we are getting out of the car, and upon check out I called to ask for a cart for luggage and was told "its outside, you have to come get it." Never have I experienced such crap customer service. I used to be a Westin Fan, but NEVER AGAIN. =( Read less