Westin St Francis

Union Square, San Francisco

The hotel

Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (368)
  • Very good (222)
  • Average (80)
  • Poor (62)
  • Terrible (89)
Image of the Tripadvisor rating Great hotel with amazing service!

Apr 3, 2021 amem189 California

Our hotel stay at the Westin was amazing! SERVICE: Customer service at check-in, check-out, and during the valet service was superb. Very fast service, polite and efficient workers. Great communication when I asked a lot of questions. ROOM/HOTEL: The hotel itself is extremely nice, well taken care of, and clean. Our room on the 27th floor was… Read more
Our hotel stay at the Westin was amazing! SERVICE: Customer service at check-in, check-out, and during the valet service was superb. Very fast service, polite and efficient workers. Great communication when I asked a lot of questions. ROOM/HOTEL: The hotel itself is extremely nice, well taken care of, and clean. Our room on the 27th floor was spacious, clean, and included all the amenities needed for our two-night stay. No issues with anything in the room. It included an amazing view of the city! LOCATION: The location was amazing, truly in the heart of downtown San Francisco. Lots of places to eat (fancy and fast food) as well as places to shop. ISSUES: While our stay was pretty great, I only faced two issues. The main entrance on Powell Street is not open due to COVID, so their only current entrance is on Geary St. I already knew of this because of reading previous reviews, but was not told of this ahead of time by the hotel. Not that it's a huge deal, but for people who like to plan ahead of time, it would be ideal to let guests know ahead of time of the only available entrance, especially while using a navigation system. In addition to that, the entrance now is the entrance of the valet, so we had to walk around (and avoid getting run over by) several cars waiting to enter/exit the valet. A nearby entrance for pedestrians was closed, which would make a more suitable entrance for guests walking in and out of the hotel. The second issue was out of the hotel's control, but a neighboring guest was smoking marijuana and the strong smell made it into our room. I was too tired from all the walking (and probably from inhaling the secondhand smoke) that I didn't bother calling the front desk, but oh, well. I don't fault them for that. Overall: amazing stay, great location, awesome employees. Highly recommend! Read less
Image of the Tripadvisor rating Still a World Class Hotel

Feb 15, 2021 keeb56 Martinez, California

Even mid Pandemic, the Hotel manages to shine. We booked a Superior King in the Tower with a City view. The staff were excellent although of course contact was minimal. We GREATLY appreciated the snack bar being open in the Lobby as San Francisco does not at this time allow indoor dining. Huge plus. Hand sanitizer stands all over including the… Read more
Even mid Pandemic, the Hotel manages to shine. We booked a Superior King in the Tower with a City view. The staff were excellent although of course contact was minimal. We GREATLY appreciated the snack bar being open in the Lobby as San Francisco does not at this time allow indoor dining. Huge plus. Hand sanitizer stands all over including the elevators. The room had all the items on my checklist: Clean, spacious, mini fridge, safe, in-room coffee, spacious and elegant bathroom. The location of course is about as central in The City as one can get. The rates are comparable to any other luxury hotel, we'll be back! Read less
Image of the Tripadvisor rating Westin Union during COVID....

Dec 14, 2020 Jamie N Santa Rosa, California

I was checked in promptly, even though there is only one entrance now..and it's by the valet. The staff have been super respectful and nice. They were prompt whenever I called the desk to request something. Two of the best housekeepers, Lisa and Nu did a great job cleaning my room. They were thorough, fast and kind. Westin is lucky to have them.
Image of the Tripadvisor rating COVID Quarantine Kindness!

Dec 13, 2020 RamFamMP Menlo Park, California

We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos… Read more
We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos Westin! Read less
Image of the Tripadvisor rating Amazing Birthday Experience

Dec 3, 2020 md_mcmxcv San Antonio, Texas

It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also… Read more
It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also helpful on recommending things to do and what is open around. I'll be honest, I was drunk my whole trip because it was the weekend. This property is great, if you're a local like myself and want to be able to go around. This is smackdown in front of Union Square, accessible to all points of interest and easy access. Glass elevator too that shows of a Panoramic view of the city which was jaw dropping. All in all, best trip, Best birthday, Thank you for giving me a great time and a great welcome back to my hometown. Read less