Westin St Francis

Union Square, San Francisco

The hotel

Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (375)
  • Very good (225)
  • Average (80)
  • Poor (63)
  • Terrible (92)
Image of the Tripadvisor rating 5 star prices, zero star service

Jul 24, 2021 Stephen M Santa Rosa, California

I’m staying at the hotel right now, being charged 330 per night for the room having decided to treat myself to a nice room in the city as a way to relax after a medical procedure today. Check in took approx 25 minutes as there were only 2 staff checking a line of guests in. That was after using the online checkin that was pointless as, upon… Read more
I’m staying at the hotel right now, being charged 330 per night for the room having decided to treat myself to a nice room in the city as a way to relax after a medical procedure today. Check in took approx 25 minutes as there were only 2 staff checking a line of guests in. That was after using the online checkin that was pointless as, upon completing that, i got an email telling me to go to the front desk upon arrival. I called at approx 9pm tonight asking for an extra blanket. It eventually arrived at almost 1130, after multiple follow up calls. I don’t even know why the rooms don’t have proper blankets now the first place given the hotel is very cold. 70 dollars per night for parking is beyond absurd. No bars or restaurants are open nor is there any water in the rooms - in order to get water, one has to rejoin the checkin line. There is a cafe that is open until 10 selling little else but pasta and a pathetic selection of snacks at absurd prices. To charge 4 and 5 star prices while providing zero service is nothing short of a rip off. Read less
Image of the Tripadvisor rating 2 stars hotel!! It’s not what use to be.

Jul 24, 2021 Vanessa L

We are staying at the Westin San francis, and i regret we choose it. I use to be here 8 years ago and it was great. Now Has no services at all. The rooms are dirty, the cleaning lady of the room only consists in Make the beds and change the towels. There is not even a store where to buy a soda in the hotel. The only restaurant food its… Read more
We are staying at the Westin San francis, and i regret we choose it. I use to be here 8 years ago and it was great. Now Has no services at all. The rooms are dirty, the cleaning lady of the room only consists in Make the beds and change the towels. There is not even a store where to buy a soda in the hotel. The only restaurant food its terrible. They charge like a four star hotel but hardly have the services of a 2 stars hotel. I don’t recomend it and will never stay here again. Read less
Image of the Tripadvisor rating Great place to stay in San Fran

Jul 23, 2021 kerryquinn95

Had a great time here. We stayed in the original hotel and the new tower and both were very clean. We were also able to get maid service at a later time in day. The staff were extremely nice and accommodating! Elaine was especially helpful :)
Image of the Tripadvisor rating Very Good

Jul 20, 2021 anonj USA

Pros: Excellent check in and bellman service. Loved our "landmark" room location on the 10th floor with tall juliet balcony and windows that opened wide, however, balcony not accessible to stand on- it's elevated, windows don't open wide enough and it's too narrow to stand on. Noise from Union Square was OK on the 10th floor but we always bring a… Read more
Pros: Excellent check in and bellman service. Loved our "landmark" room location on the 10th floor with tall juliet balcony and windows that opened wide, however, balcony not accessible to stand on- it's elevated, windows don't open wide enough and it's too narrow to stand on. Noise from Union Square was OK on the 10th floor but we always bring a white noise machine on trips. Taxis were conveniently almost always waiting outside the Union Square side of the hotel. Union Square looked clean and nice- fewer homeless than in the past. Cafe Rito inside the hotel doesn't open until 7a so we walked to Starbucks one block away for early coffee but having the cafe is a big advantage- the cheese and fruit plate and some other offerings in the cold case looked appealing. Renovation and decor is very attractive. Lobby area is attractive. Elevators and hallways are very nice. Cons: Bellman told us 3X to be sure to ask for more towels- at first I wondered if we were going to have to ask for room cleaning but maids did come in daily. However, no additional towels were left. Another day they ran out of washcloths. Extra waters were left one day as requested but on another day the maids informed us that they were out of water but then a few mins later showed up at our room with small Delta logo water bottles. On check out, we noticed pilot crews taking vans to SFO. My impression is that the maids are well intentioned but there's a cultural and language barrier. An extra comforter that was brought to the room looked pure white and unstained but smelled awful and we had to request a replacement. There were a few sticky spots on the room's carpet which were unpleasant to experience in bare feet. Overall, a good experience and we're likely to return as we visit SF frequently. Happy with the location, service and experience in general. Prefer this location to Financial District. Late at night they block off the Union Square entrance but there were employees always stationed just inside entrances- felt safe and secure. Read less
Image of the Tripadvisor rating amazing stay, great location and excellent service

Jul 14, 2021 slchottie Salt Lake City, Utah

gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.