Westin St Francis

Union Square, San Francisco

The hotel

Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (379)
  • Very good (230)
  • Average (82)
  • Poor (67)
  • Terrible (93)
Image of the Tripadvisor rating Excellent lobby cafe

Oct 27, 2021 travelbefore20wasfun Fort Wayne, Indiana

We walked and walked without finding a single appealing restaurant open for lunch on a weekday when most of downtown San Francisco seemed empty thanks to office buildings still not coming back. We ended up eating at Cafe Rito, the casual, grab-and-go lobby cafe in the Westin St. Francis. It was excellent. Of course, you wouldn't know the hotel… Read more
We walked and walked without finding a single appealing restaurant open for lunch on a weekday when most of downtown San Francisco seemed empty thanks to office buildings still not coming back. We ended up eating at Cafe Rito, the casual, grab-and-go lobby cafe in the Westin St. Francis. It was excellent. Of course, you wouldn't know the hotel was even open because the main entrance is closed and the entire building feels like a ghost town with tumbleweeds blowing through the lobby. The burrata for $10 was outstanding, as was the cheese plate. In fact, the cheese plate was superior to what an upscale nearby restaurant was offering at night. In a city that is a long ways from recovering, this is one of the better lunch options if you can't find anything. Our only complaint was the wine. They had a cheap pinot grigio and small bottles of the cheapest prosecco brands. The kind of stuff I wouldn't serve my enemies, let alone my friends. None of the hotel's other F&B outlets appeared open. Read less
Image of the Tripadvisor rating Awesome stay

Oct 27, 2021 sullivanmaureen33 Barrington, Rhode Island

We had the most over-the-top experience at the Westin during the height of Covid. The staff was incredible. We purchased an up grade to the golden gate suite for Our 10 day stay. Loved it. Each person from the front staff (especially Jason) to the house cleaning staff could not have been more accommodating. A big thank you to all of you. We… Read more
We had the most over-the-top experience at the Westin during the height of Covid. The staff was incredible. We purchased an up grade to the golden gate suite for Our 10 day stay. Loved it. Each person from the front staff (especially Jason) to the house cleaning staff could not have been more accommodating. A big thank you to all of you. We just booked another stay there. That says it all. M and P from RI. Read less
Image of the Tripadvisor rating bad experience

Oct 16, 2021 katyrD8148LP

Room wasn't completely clean shower had hair and razor blade in it. Wait for check in was forever which made it worst for the long wait to check out a key to the gym. its embarrassing how this place is functioning
Image of the Tripadvisor rating Good hotel for elite members!

Oct 8, 2021 mel131 Boston, Massachusetts

I am a Platinum elite member, and must say this hotel is great for elite members (unlike the Marriott at Fishermans Wharf!) They have an elite check in line, and the lady at the front desk was so friendly and helpful! My husband and I were meeting a group of 18 other people here and they all complained about how long they waited in line on the… Read more
I am a Platinum elite member, and must say this hotel is great for elite members (unlike the Marriott at Fishermans Wharf!) They have an elite check in line, and the lady at the front desk was so friendly and helpful! My husband and I were meeting a group of 18 other people here and they all complained about how long they waited in line on the regular line, so I was happy to not experience that! The breakfast credit was far superior to any other stay I've had while in San Francisco post covid (and I've stayed at 3 marriotts, and 2 hiltons) Wonderful and plentiful breakfast buffet for breakfast for having platinum status and again the staff was excellent.(bring your vaccine card, i had to run upstairs and grab mine but the hostess was very kind and patient about it, which made all the difference!) I am giving 4 stars because housekeeping wasn't thorough (I sure hope my room was cleaned!) BUT when we went to put our water in the fridge, someones leftovers were in there. I also found a shirt that wasn't ours behind the desk? Because everything else was perfect, I didn't bother to bring this to the attention of the front desk since it seems like a minor issue which was probably a small oversight. I don't typically stay in Union Square, but this hotel was chosen for our group of 20 to meet, but overall was pleasantly surprised and would definitely stay here again if I had to stay in Union Square. I actually prefer this hotel over the JW Marriott a few blocks away- because they have better customer service, better amenities and a better location in my opinion. Read less
Image of the Tripadvisor rating YOU CAN DO BETTER

Oct 6, 2021 Thomas P Rochester, New York

The Westin is a tired old place. Overbuilt. Cumbersome. No safety handles anywhere. Bathtubs. Not enough staff. Too much empty space. The Union Square area is not a warm or enticing location. In a city like San Francisco, there are so many better options at better prices.