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Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.
Amenities
Bar
Spa
No Smoking
Kids Club
Babysitting service
Safety Deposit Box
Fitness Centre/Gym
Internet Access
Close to City Centre
Restaurant
Where is it
On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.
Hotel information
1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.
Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.
The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).
*Denotes local charge.
This hotel is a smoke-free environment.
Based on 821 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (368)
Very good (222)
Average (80)
Poor (62)
Terrible (89)
Great hotel with amazing service!
Apr 3, 2021amem189California
Our hotel stay at the Westin was amazing!
SERVICE: Customer service at check-in, check-out, and during the valet service was superb. Very fast service, polite and efficient workers. Great communication when I asked a lot of questions.
ROOM/HOTEL: The hotel itself is extremely nice, well taken care of, and clean. Our room on the 27th floor was…
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Our hotel stay at the Westin was amazing!
SERVICE: Customer service at check-in, check-out, and during the valet service was superb. Very fast service, polite and efficient workers. Great communication when I asked a lot of questions.
ROOM/HOTEL: The hotel itself is extremely nice, well taken care of, and clean. Our room on the 27th floor was spacious, clean, and included all the amenities needed for our two-night stay. No issues with anything in the room. It included an amazing view of the city!
LOCATION: The location was amazing, truly in the heart of downtown San Francisco. Lots of places to eat (fancy and fast food) as well as places to shop.
ISSUES: While our stay was pretty great, I only faced two issues. The main entrance on Powell Street is not open due to COVID, so their only current entrance is on Geary St. I already knew of this because of reading previous reviews, but was not told of this ahead of time by the hotel. Not that it's a huge deal, but for people who like to plan ahead of time, it would be ideal to let guests know ahead of time of the only available entrance, especially while using a navigation system. In addition to that, the entrance now is the entrance of the valet, so we had to walk around (and avoid getting run over by) several cars waiting to enter/exit the valet. A nearby entrance for pedestrians was closed, which would make a more suitable entrance for guests walking in and out of the hotel. The second issue was out of the hotel's control, but a neighboring guest was smoking marijuana and the strong smell made it into our room. I was too tired from all the walking (and probably from inhaling the secondhand smoke) that I didn't bother calling the front desk, but oh, well. I don't fault them for that.
Overall: amazing stay, great location, awesome employees. Highly recommend!
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Still a World Class Hotel
Feb 15, 2021keeb56Martinez, California
Even mid Pandemic, the Hotel manages to shine. We booked a Superior King in the Tower with a City view. The staff were excellent although of course contact was minimal. We GREATLY appreciated the snack bar being open in the Lobby as San Francisco does not at this time allow indoor dining. Huge plus. Hand sanitizer stands all over including the…
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Even mid Pandemic, the Hotel manages to shine. We booked a Superior King in the Tower with a City view. The staff were excellent although of course contact was minimal. We GREATLY appreciated the snack bar being open in the Lobby as San Francisco does not at this time allow indoor dining. Huge plus. Hand sanitizer stands all over including the elevators.
The room had all the items on my checklist: Clean, spacious, mini fridge, safe, in-room coffee, spacious and elegant bathroom. The location of course is about as central in The City as one can get.
The rates are comparable to any other luxury hotel, we'll be back!
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Westin Union during COVID....
Dec 14, 2020Jamie NSanta Rosa, California
I was checked in promptly, even though there is only one entrance now..and it's by the valet. The staff have been super respectful and nice. They were prompt whenever I called the desk to request something. Two of the best housekeepers, Lisa and Nu did a great job cleaning my room. They were thorough, fast and kind. Westin is lucky to have them.
COVID Quarantine Kindness!
Dec 13, 2020RamFamMPMenlo Park, California
We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos…
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We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos Westin!
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Amazing Birthday Experience
Dec 3, 2020md_mcmxcvSan Antonio, Texas
It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also…
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It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also helpful on recommending things to do and what is open around. I'll be honest, I was drunk my whole trip because it was the weekend. This property is great, if you're a local like myself and want to be able to go around. This is smackdown in front of Union Square, accessible to all points of interest and easy access. Glass elevator too that shows of a Panoramic view of the city which was jaw dropping. All in all, best trip, Best birthday, Thank you for giving me a great time and a great welcome back to my hometown.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.