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Save your spot - Terms and Conditions

Save Your Spot Rewards Program Terms and Conditions

By participating in VIRGIN HOLIDAYS Save Your Spot Rewards (the “Program”), you agree to be bound by these Terms & Conditions.

VIRGIN HOLIDAYS Save Your Spot Rewards Terms & Conditions. Read these Terms and Conditions carefully prior to participating in the Program.

1. Eligibility for Participation: The Program is only open to individuals (referred to as "Participants") Participants must be (i) a resident of the United Kingdom and (ii)  aged 21 years or over on the day of entry. A Participant can only participate in the Program once. Employees of Virgin Holidays, Virgin Atlantic Airways Limited and their immediate families are not permitted to enter the Program.

2. Participation Period: The Program is open for participation from 03/12/2019 and will close at midnight on 11/02/2020 (the “Participation Period”).

3Access to Program: In order to participate in the Program, the Participant must during the Participation Period make a retail appointment booking via the Virgin Holidays website (https://retail.virginholidays.co.uk/retail-appointments/) for an appointment between 17/12/2019 and 11/02/2020. A purchase or transaction is not required to participate. Virgin Holidays does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Appointments outside of these dates will not be eligible for the rewards.

4. The Rewards: The rewards consist of multiple vouchers to the values of £200 and £5,000 to be used towards the cost of a Virgin Holiday. Strictly only 1 code per email address. There is a total number of 5,000 vouchers available to the value of £200 and 1 x £5,000. Voucher codes will be distributed at random via email on or before 17 December 2019 to all eligible Participants. In order to receive the prize you must make appointment online, receive your code via email and use in store at your appointment. The voucher will be valid for redemption in any Virgin Holidays concession or dedicated stores only, on bookings made between 17 December 2019 and 11 February 2020, for travel dates between 1 January 2020 and 31 December 2020. Only one voucher per booking is permitted, with a minimum spend of £2500 required & only available on inclusive bookings which include Flights & Accommodation and does not include Fly Drive holidays. The vouchers are subject to availability and Virgin Holidays’ booking terms and conditions apply. The voucher cannot be used in conjunction with any other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard.

5. Program organizer: The Program is organised by Virgin Holidays.

6. Personal Data: By participating in the Program, Participants hereby consent to the personal details provided by them (i.e. name and email address of Participants) being processed by Virgin Holidays for the purpose of running and administering the Program.

7.  Virgin Holidays reserve the right to reject entries to the Program: All entries that are deemed inappropriate and/or offensive will not be considered. Virgin Holidays reserve all rights to decide what is considered inappropriate and/or offensive.

8. Virgin Holidays is not responsible for any lost, late, misdirected, stolen, illegible or incomplete vouchers. If, for any reason, the Program is not capable of running as planned, caused by any causes beyond the control of Virgin Holidays which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Program, Virgin Holidays reserves the right at its sole discretion to cancel, terminate, modify or suspend the Program and/or provide a voucher to Participants deemed eligible prior to the cancellation.

9. Virgin Holidays reserves the right to (i) withdraw the Program (ii) cancel or change the Program, (iii) cancel or refuse any Participant’s entry and (iv) amend these Terms and Conditions at any time if circumstances make this necessary.

10. Virgin Holidays reserves the right at its sole discretion to disqualify any Participant it finds to be tampering with the participation process or the operation of the Program; to be acting in violation of these Terms and Conditions; or to be acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten, or harass any other person or Participant.

11. Virgin Holidays is not responsible for any incorrect or inaccurate information, caused by any of the equipment or programming associated with or utilized in the Program or by any technical or human error which may occur in the processing of submissions in the Program. Virgin Holidays is not responsible for any injury or damage to any Participant or to any computer related to or resulting from participating or downloading materials in connection with this Program.

12. This Program shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

13. O­ffer valid for Virgin Holidays division of the Virgin Holidays group only, for definition visit virginholidays.co.uk/ourfamily. ATOL protected (2358) and ABTA (V2043).

 

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. Refunds will be successfully returned in approximately 90 days.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.