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Save your spot - Terms and Conditions

Save Your Spot Rewards Program Terms and Conditions

By participating in VIRGIN HOLIDAYS Save Your Spot Rewards (the “Program”), you agree to be bound by these Terms & Conditions.

VIRGIN HOLIDAYS Save Your Spot Rewards Terms & Conditions. Read these Terms and Conditions carefully prior to participating in the Program.

1. Eligibility for Participation: The Program is only open to individuals (referred to as "Participants") Participants must be (i) a resident of the United Kingdom and (ii)  aged 21 years or over on the day of entry. A Participant can only participate in the Program once. Employees of Virgin Holidays, Virgin Atlantic Airways Limited and their immediate families are not permitted to enter the Program.

2. Participation Period: The Program is open for participation from 03/12/2019 and will close at midnight on 11/02/2020 (the “Participation Period”).

3Access to Program: In order to participate in the Program, the Participant must during the Participation Period make a retail appointment booking via the Virgin Holidays website ( for an appointment between 17/12/2019 and 11/02/2020. A purchase or transaction is not required to participate. Virgin Holidays does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Appointments outside of these dates will not be eligible for the rewards.

4. The Rewards: The rewards consist of multiple vouchers to the values of £200 and £5,000 to be used towards the cost of a Virgin Holiday. Strictly only 1 code per email address. There is a total number of 5,000 vouchers available to the value of £200 and 1 x £5,000. Voucher codes will be distributed at random via email on or before 17 December 2019 to all eligible Participants. In order to receive the prize you must make appointment online, receive your code via email and use in store at your appointment. The voucher will be valid for redemption in any Virgin Holidays concession or dedicated stores only, on bookings made between 17 December 2019 and 11 February 2020, for travel dates between 1 January 2020 and 31 December 2020. Only one voucher per booking is permitted, with a minimum spend of £2500 required & only available on inclusive bookings which include Flights & Accommodation and does not include Fly Drive holidays. The vouchers are subject to availability and Virgin Holidays’ booking terms and conditions apply. The voucher cannot be used in conjunction with any other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard.

5. Program organizer: The Program is organised by Virgin Holidays.

6. Personal Data: By participating in the Program, Participants hereby consent to the personal details provided by them (i.e. name and email address of Participants) being processed by Virgin Holidays for the purpose of running and administering the Program.

7.  Virgin Holidays reserve the right to reject entries to the Program: All entries that are deemed inappropriate and/or offensive will not be considered. Virgin Holidays reserve all rights to decide what is considered inappropriate and/or offensive.

8. Virgin Holidays is not responsible for any lost, late, misdirected, stolen, illegible or incomplete vouchers. If, for any reason, the Program is not capable of running as planned, caused by any causes beyond the control of Virgin Holidays which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Program, Virgin Holidays reserves the right at its sole discretion to cancel, terminate, modify or suspend the Program and/or provide a voucher to Participants deemed eligible prior to the cancellation.

9. Virgin Holidays reserves the right to (i) withdraw the Program (ii) cancel or change the Program, (iii) cancel or refuse any Participant’s entry and (iv) amend these Terms and Conditions at any time if circumstances make this necessary.

10. Virgin Holidays reserves the right at its sole discretion to disqualify any Participant it finds to be tampering with the participation process or the operation of the Program; to be acting in violation of these Terms and Conditions; or to be acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten, or harass any other person or Participant.

11. Virgin Holidays is not responsible for any incorrect or inaccurate information, caused by any of the equipment or programming associated with or utilized in the Program or by any technical or human error which may occur in the processing of submissions in the Program. Virgin Holidays is not responsible for any injury or damage to any Participant or to any computer related to or resulting from participating or downloading materials in connection with this Program.

12. This Program shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

13. O­ffer valid for Virgin Holidays division of the Virgin Holidays group only, for definition visit ATOL protected (2358) and ABTA (V2043).



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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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