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Where I want for Christmas competition - Terms & Conditions

£2,000 Where I want for Christmas gift card Prize Draw

Online Terms and Conditions

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and, by participating, all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter: Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF (the “Promoter”)

1. Eligibility: The promotion is open to all UK residents (England, Scotland, Wales and Northern Ireland) aged 18 or over, excluding employees of Virgin Holidays Limited  and Virgin Atlantic Airways Limited, their immediate family members and anyone professionally connected with this promotion.

2. Promotional Period: Opening and closing time of promotion 14th November 2017 at 10.00 AM (UK time) – 3rd December 2017 at 11.59 PM (UK time) – any entries received outside of this time frame will not be accepted.   Receipt of entries will not be acknowledged. 

3. Entry Instructions: Customers will be provided with an iPad in store, and asked to fill in their name, email address, phone number and tell us about the worst Christmas gift they have ever received.

5. There is a maximum of 1 entry per person across the Promotional Period.  The Promoter does not accept any responsibility or liability for any entry not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. 

6. The prize: All completed entries will be entered into a prize draw. There will be 1 prize overall. The winner will receive £2,000 courtesy of Virgin Atlantic towards a Where I want for Christmas account. Virgin Atlantic’s ‘Where I want for Christmas’ terms and conditions apply, see www.virginatlantic.com/christmas.

7. Prize selection and fulfilment: The prize draw will occur within 14 calendar days of final closing date. The winner will be selected at random from all entries made, via a third party Promo Veritas. The winner will be contacted by a Virgin Holidays representative by either phone or email and will be required to set up a Where I want for Christmas account and provide Virgin Atlantic with a link to the account to transfer the £2000 prize; see www.whereiwantforchristmas.com to set up an account. If the winner is not contactable or fails to respond to initial winner notification within 14 calendar days from the date of the initial notification, the prize may be reallocated by the Promoter to a reserve winner selected in the same manner. The prize will be transferred within 30 calendar days after the winner has shared their account information. 

8. General: The prize is non-transferable and there is no cash alternative in whole or in part. The Promoter reserves the right to substitute the prize of equal or greater value in the event of unavailability due to circumstances beyond the Promoter’s control.

9. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/ or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

10. The Promoter does not assume any responsibility or liability for communications line failure, regardless of cause, with regards to notification of any winner.

11. The Promoter reserves the right to verify all entries including, but not limited to, asking for address and identity details (which they must provide within 14 calendar days); to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements. Or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

12. The decision of the Promoter regarding any aspect of the promotion is final and binding.

13. Personal data collected in the course of this promotion will be used for administering the promotion only and destroyed thereafter unless opted in to be contacted outside of the promotion.

14. The winner may be required to take part in publicity with no recompense; this will include the provision of their full name and county for the winners list. As per the requirement under the CAP Code, the name and county of the winner will be available upon request in writing to Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex,  RH10 9DF, enclosing a stamped self-addressed envelope, within 1 month of the closing date of the promotion.

15. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

16. Any question concerning the legal interpretation of these terms and conditions will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

Where would you like to go?

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Where would you like to go?

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How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.