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We take pride in our customer service and we aim to make your holiday experience with us the best you've ever had. Read on to find out more.
We're truly worldwide so as well as USA and Caribbean we offer holidays to Canada, the Far East, South Africa, the Middle East, Indian Ocean, Mauritius, New Zealand and Australia, plus a well-established ski programme, so we can find your ideal destination.
We believe you should "Ask for the World" because we're passionate about creating the best holidays in the whole wide world and going that extra mile to make sure you get exactly what you want, the way you want it.
There are some things you really don't want to hear when you're about to take a well earned break.
... your flight has been cancelled and you can't reach your destination within a reasonable amount of time: You can change to another holiday with us. We'll always try to keep it the same price too (although we're sure you'll understand, a change from the Isle of Man to the Island of Mauritius may require you to pay the difference). Otherwise, if we can't give you a holiday, we'll give you a full refund.
... your flight home is cancelled: We'll simply book you a new one with the help of all our airline partners. If it's not leaving for a couple of days, never fear, we'll assist you booking a hotel too. And just so friends and family back home don't think you've gone all Shirley Valentine, we'll help you get in touch with them, so nothing to worry about there either.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday.If you buy other travel arrangements such as accommodation only this protection doesn't apply
ABTA - The Travel Association - ensures our practices are amongst the best in the business ensuring that our customers get the most from their travel. We are a member of ABTA with membership number V2043.
A holiday is all about leaving your problems behind, relaxing, taking it easy. That's why we'd never let anything come between you and a brilliant holiday.
There are many ways to pay (depending on when you book your holiday):
Your personal details are safe with us! Your security and confidentiality is our highest priority so we encrypt your details as they are being sent back and forth across the Internet with SSL (Secure Socket Layer), an industry leading security protocol. If you want more information please read our privacy statement.
Once you have booked online we will automatically send a receipt by e-mail, if we have your address, and we confirm the booking by sending you a Confirmation Invoice.
After we have received full payment for the holiday (either 12 weeks before departure or at time of booking, if less than 12 weeks from departure) and approximately 14 days before departure, all your documents will be sent to you. If you book within 2 weeks of departure you will collect them from the airport. Just don't forget your passport!
If you have special needs (e.g. wheelchairs) or wish to order a special meal please call us after you have bought your holiday (please note we need at least 48 hours notice prior to departure). Telephone numbers of our call centre are in the contact us section of the site.
Our award winning Customer Care team offer a dedicated service to disabled holidaymakers. Our brochures highlight accommodation best suited for wheelchair access and those with reduced mobility, and we offer accessible transfers, vehicle hire, medical equipment hire, theme park and excursions accessibility information. And we can arrange additional in-flight services with Virgin Atlantic to meet disabled traveller needs - from tactile safety demonstrations to in-flight oxygen supply at no extra charge. Telephone numbers of our call centre are in the contact us section of the site.
Virgin holidays first award was in 1995, where we won the Which? Magazine award for Best Long Haul Tour Operator to the USA. Since then we have continued to win awards for our Tourism Development, Specialist Operations and Innovation. But take a look at our more recent awards here.