The Murray Hong Kong, A Niccolo Hotel

Hong Kong, Asia and Far East

The hotel

Making the 'Best Hotel in Hong Kong - Condé Nast Traveler Readers’ Choice Awards 2018, The Murray, Hong Kong isn’t just an historic landmark – it’s a star player on today’s hotel circuit. That’s partly because, when Foster & Partners transformed this conservation building into a contemporary city pad, they created some of Hong Kong’s biggest guest rooms, with most spanning more than 50m2. The private arrivals courtyard and afternoon teas in the Garden Lounge may seem a far cry from Central Hong Kong’s buzz, but the rooftop restaurant quickly reminds you The Murray’s within ten minutes of its business and leisure hubs.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

Within the central business district and the Central MTR subway station is a 10-minute walk from the hotel. Transfer time from Hong Kong Airport: 35 minutes.

Hotel information

336 rooms and suites on 25 floors. All with WiFi access, tea/coffee-making facilities, personal bar and safe. Superior Rooms are corner rooms with views of the city or Hong Kong Park, sleeping maximum 2 adults. 

N1 Deluxe rooms feature unique recessed windows which allows daylight into the room without direct heat from sun.

N2 Grand rooms are more spacious and have separate bath and shower facilities, sleeping maximum 2 adults.

N3 Grand Deluxe rooms are elegantly furnished and enjoy views of St John's Cathedral, sleeping maximum 2 adults. 

A range of suites are also available. 

5 restaurants and bars: Popinjays (rooftop bar and restaurant serving modern European cuisine), The Tai Pan (grilled specialties and international dishes), Guo Fu Lou (Cantonese cuisine), Murray Lane (cocktails and small plates) and Garden Lounge (signature Afternoon Tea). Indoor lap pool. Spa*. 24-hour gym. 24-hour room service.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1219)
  • Very good (132)
  • Average (16)
  • Poor (25)
  • Terrible (16)
Image of the Tripadvisor rating Nice room but poor services

Sep 23, 2020 bethbethanyso

We have booked for the $3300 package staycation. The room was nice, spacious and cozy, as well as pet-friendly. However, the meals arrangement and services were poor, definitely not worthing the price. First and foremost, we have been downgraded for 2 out of 3 meals. As mentioned by the website, the package should be included a 4-course dinner… Read more
We have booked for the $3300 package staycation. The room was nice, spacious and cozy, as well as pet-friendly. However, the meals arrangement and services were poor, definitely not worthing the price. First and foremost, we have been downgraded for 2 out of 3 meals. As mentioned by the website, the package should be included a 4-course dinner originally. One of the hotel staff then notified us by email before 1 week of staying that the dinner will be changed to a barbecue buffet in another area. Although it was quite disappointing as the dining environment was much worse and also with many smokes around the area, it was still acceptable as we were being informed around 1 week before the staying, and having a so-called ‘upgrade’ to unlimited drinking of sparkling wine. However, for the breakfast next day, we were also downgraded from eating in the Garden Lounge to the Niccolo Room (which is actually a Conference Room) without any prior notification, as well as without any compensation. Secondly, the anniversary cake ordered several days before the stay was not delivered until we had called the concierge 3 times, and it was eventually delivered 15 mins before we checking out. Thirdly, the pet amenities were not prepared for us unless we called the concierge few times, given that we have informed the hotel that we will bring along with a pet 1 week before the staycation. Last but not least, the waiting time for checking in and checking out had been taken for more than 40 minutes in total. We have voiced out our dissatisfaction and concern to the staff regarding the sudden downgrading of the breakfast. Nonetheless, no further follow-up action or compensation was performed. It is suggested that the hotel should consider its capacity before serving customers, or it would only lead to the provision of poor services to the customers, which is not acceptable as a 5-star hotel. ***And I suggest that if you are considering booking this hotel, you better book other hotels, e.g. the Peninsula, which will definitely provide better services than this hotel given the same or even lower price.*** Read less
Image of the Tripadvisor rating Extraordinary Stay!

Sep 23, 2020 queeniechan0301

I don't usually leave comments after stays at the hotel and this is my first time. It is definitely worth my time to write a nice review for The Murray! The hotel provided us with really good services, decent food and a great room with chic and style during our staycation just two days ago. Personally I did not expect much from the food as it was… Read more
I don't usually leave comments after stays at the hotel and this is my first time. It is definitely worth my time to write a nice review for The Murray! The hotel provided us with really good services, decent food and a great room with chic and style during our staycation just two days ago. Personally I did not expect much from the food as it was included in the package, but to our surprise, the food did not let us down at all! The quality of the toiletries is high as well. Everything was beyond expectation and we really appreciate that! I would especially like to thank Michael, the senior guest relations officer, for his excellent manners and services! It was fun to talk to him and he made us feel like we're at home. Although my boyfriend and I are both HK residences, we would love to stay here again! Read less
Image of the Tripadvisor rating Above and Beyond

Sep 22, 2020 benji_reviews Hong Kong, China

I was not actually a hotel guest; I was in a desperate situation to store a personal and valuable belonging (bag) before attending an important interview in a nearby building (I could not enter that nearby building with the bag). I was not expecting the hotel staff to be able to help me as I was not a guest. However, the concierge was very… Read more
I was not actually a hotel guest; I was in a desperate situation to store a personal and valuable belonging (bag) before attending an important interview in a nearby building (I could not enter that nearby building with the bag). I was not expecting the hotel staff to be able to help me as I was not a guest. However, the concierge was very understanding and kindly offered to temporarily store my bag so that I could make my interview on time. After the interview, I came back for lunch and dined at the Tai Pan. The food was delicious and the service and ambience were first class. I highly recommend this hotel based solely on my experience with the staff. Their attitudes were very professional, but more importantly - they cared. They showed compassion and understanding. They really took an interest in helping even when they didn't have any obligation to. Obviously, this reflects well on the philosophy/principles of the company itself. Thank you Billy and Richel. You are wonderful human beings. Read less
Image of the Tripadvisor rating Excellent Staycation and perfect way to celebrate my wife's birthday

Sep 22, 2020 jamesandkit

We had a lovely stay at the Murray over the weekend. The hotel is clean and elegant and the staff are simply fantastic. From Sandro who arranged the dinner in the evening, the bar man who suggested drinks to Durga who served us breakfast, through to the America Chef who went out of his way to chat to guests at their tables. It was really… Read more
We had a lovely stay at the Murray over the weekend. The hotel is clean and elegant and the staff are simply fantastic. From Sandro who arranged the dinner in the evening, the bar man who suggested drinks to Durga who served us breakfast, through to the America Chef who went out of his way to chat to guests at their tables. It was really fantastic service and the staff were the highlight of the weekend. Would highly recommend the stay. The room was lovely with a view over Hong Kong park and the botanical gardens with a nice turn down service in the evenings and even a balloon and a birthday cake. Would defiantly go back and certainly excellent value with the staycation package. Read less
Image of the Tripadvisor rating NOC high coffee afternoon tea

Sep 22, 2020 Traveleatt Hong Kong, China

Enjoyed an afternoon tea collaboration with NOC coffee at Popinjays. Overall a relaxing experience with very good service. William was also very passionate and patient in explaining the technique of hand drip coffee.