Cape Panwa Hotel

Phuket, Thailand

The hotel

Nothing less than idyllic, Cape Panwa offers a quiet retreat in the southeast corner of this popular island. Excellent service, stylish rooms and world-class amenities can all be enjoyed as well as a secluded beach for hotel guests only. All suites and villas boast plenty of space and light with airy décor. There’s a variety to choose from, ideal for couples, families or groups of friends. Activities at the Cape Panwa abound – although if you want to do nothing more than laze by one of the 2 pools, that’s absolutely fine! For moments when you’re feeling more active, there are water sports galore, including canoes and stand-up paddle boards. As well as sporting activities, there are cultural activities and a spa in which to feel truly pampered. Children are welcomed with open arms and there’s plenty for them to do too, allowing parents time out to soak up the sun. Dining is plentiful at the Panwa, there are several superb restaurants, serving dishes from around the globe. There are also four bars to unwind in at the end of the day, sipping on a handcrafted cocktail perhaps whilst listening to a live band at The Light House or the swell of the sea at Bamboo Bar.

Amenities

  • Bar
  • Swimming Pool
  • Children’s Playground
  • Children's Pool
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Built into the hillside and overlooking a gorgeous stretch of white sand. Although everything is within walking distance, there’s a quirky little train to transport you between the hotel, the beach and gardens! Transfer time from Phuket Airport: 50 minutes.

Hotel information

205 rooms, suites and villas. All are air-conditioned with private balcony or terrace, widescreen TV with cable,  telephone, WiFi access, mini-bar*, tea/coffee maker, safe and hairdryer. Superior Rooms with partial views of the ocean have 1 king-size bed, or twin beds, sleeping maximum 2 adults or 1 adult and 1 child (aged 2-11 years).

Junior Suites have extra living space and large balcony with most offering partial views over Panwa Bay with 1 king-size bed, or twin beds, sleeping maximum 3 adults or 2 adults and 1 child (aged 2-11 years).

Cape Suite with partial sea views (limited by vegetation), master en-suite bedroom and separate lounge with sofa bed, sleeping maximum 3 adults or 2 adults and 2 children (aged 2-11 years).

Family Suites are comprised of a Cape Suite with connecting Superior Room, with master en-suite bedroom and separate lounge with sofa bed, sleeping maximum 5 adults and 4 adults and 2 children (aged 2-11 years).

Two Bedroom Pool Villa with private swimming pool and master en-suite bedroom, sleeping maximum 5 adults and 4 adults and 2 children (aged 2-11 years).

  • Value add: complimentary welcome drink coupon on arrival and fruit basket in room. Valid for stay between 16 Apr '19-15 Apr '20. 

5 restaurants including: Café Andaman (International cuisine), Panwa House (Thai delicacies), Top of the Reef, Uncle Nan’s Italian Restaurant, Laem Panwa Restaurant (outdoor seafood restaurant). 4 bars including: The Light House, Otter’s Bar, Bamboo Bar, Dolphin Bar. Café Kantary. 2 swimming pools. Cape Spa*. Thai massage on the beach*. Fitness centre* with sauna. Water sports* including canoes, catamaran and stand-up paddle boards. Badminton* and table tennis on the beach. Beauty salon*. Weekly cultural activities* including Thai cooking classes, Batik painting and fruit and vegetable carving, games room, playground and menus. Babysitting available* (on request). Complimentary WiFi in public areas and guest rooms. Laundry/dry-cleaning service*. 24-hour reception.

5 nights between 27 Dec-5 Jan.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2020)
  • Very good (817)
  • Average (273)
  • Poor (99)
  • Terrible (48)
Image of the Tripadvisor rating A Thailand gem served with a Thai smile

Jan 22, 2020 Liam548 Barnsley, United Kingdom

I always try and be honest in my reviews and it takes a lot for me to issue 5 points. Cape Panwa Hotel did not disappoint! We booked the holiday with TUI and enjoyed a fabulous direct flight from Manchester to Phuket. Upon arrival we were treated by genuine smiles and helpful staff who soon showed us to our room (suite L113). There is a review… Read more
I always try and be honest in my reviews and it takes a lot for me to issue 5 points. Cape Panwa Hotel did not disappoint! We booked the holiday with TUI and enjoyed a fabulous direct flight from Manchester to Phuket. Upon arrival we were treated by genuine smiles and helpful staff who soon showed us to our room (suite L113). There is a review further down from Colin1947 suggesting TUI customers get rooms with lots of stairs, we can honestly say this is not the case. The room itself was perfect. I travel a lot with work and stay in many hotels and this was one of the nicest I’ve stayed in. The balcony was huge with lovely clean furniture offering sea views along with the tropical hotel gardens. The bathroom was large with a big shower, large bath and jack and jill sinks. The hotel is large but doesn’t feel it due to it being spread over a large area on various levels, all the way down to it’s private beach and Panwa House to the upper level Cafe Andaman restaurant and perfect reception area. The grounds are lovely and well maintained with lots of wildlife to spot and listen to. The beach was pleasantly clean with gorgeous sand. The only negative here is a common one for me and that is smoking customers some of which (not many) think it ok to throw cigarette ends on the floor. The hotel restaurants are a real plus point and all offer exceptional food, (the odd hair in the salads being the only negative here, twice in two weeks). As part of our package we were allocated vouchers for lunch and evening meal. Lunch offers you a 480bht allowance while evening dinner is 800bht. These values are ample for nearly all the menu offerings. Breakfast was also included and was a real delight each morning with fresh eggs cooked to order (by two lovely hard working ladies) and enough variety for even the most picky customers. We chose the hotel and Thailand in general for the love of food and the fact there is so much variety on offer at the hotel. You are also allowed to use the sister hotel a short distance away to mix things up even further. Themed nights are common and dinner at Panwa House on the beach front was a lovely memorable experience. You are not limited at all in your choices of dining locations by the voucher system. You cannot double up on vouchers and any unused do go to waste unfortunately. The Thai food was stunning throughout our 2 week stay. Western dishes are also available. Bills all get a 10% service charge added and VAT at 7% which need to come out of the voucher allowance also. It would be better to remove this and allow tipping at customer discretion as it would highlight areas for improvement in service for the management. Of course if you go over you simply pay the difference and you are generally only talking a couple of £UK pounds anyway. A better system would be to give a full stays allowance on a card so that you could select the dishes you choose without wasting credit or vouchers. Something for management to consider. No drinks are included apart from a complimentary voucher handed at check in. The mini bar in the room is super expensive but the local shops sell beer and spirits at much more affordable prices which I would recommend. Drinks in the restaurants and bars are not the cheapest but probably what you would expect from a hotel of this kind. Happy hours are offered at 2 different bars at various times which make the cocktails reasonably priced instead of over priced. Reception staff were super helpful and we had a couple of trips organised during our stay including an overnight stay at the Surin Islands national park, (this is highly recommended and we arranged it privately before arriving in Thailand and a Phi Phi island trip was booked through the TUI rep, please see my other reviews for details of the Surin Island trip) any questions we had about the local area were dealt with perfectly. The reception staff also offered a private hotel taxi for 4 hours so we could visit the night market in Phuket and the Big Buddha, this worked out around £40 so was good value. There is also a mini bus service which is chargeable into town and a free shuttle bus service to the sister hotel nearby (Kantary Bay). Service was excellent with some fantastic members of staff working at the hotel, more so at Cafe Andaman than at Otters bar. The two couldn’t be further apart in their approach to customer service. I’d suggest the staff at Otters bar could learn much from their Cafe Andaman colleagues as they were really not that personable or helpful when we visited a couple of times, we generally stuck to Cafe Andaman who’s staff members were much nicer. There is also a bar on site called the Lighthouse which offers further variety and also has a pool table. Live music is offered here by a band along with Cafe Andaman, the band are very good! The following staff members all deserve a mention and are a credit to the hotel, I hope the management recognise their efforts:- Jirawan Natacha Pornwanat All the 3 above were working at Cafe Andaman. Apologies as no name but also the main pool maintenance and towel man from the day time, a true gent. Hopefully Simon the manager can recognise these members of staff in some way for their impeccable customer service and inter-personal skills, all credits to the hotel! On to the negatives of which there aren’t that many at all. The first is of no fault of the hotel but some of the customers are so rude both generally as you walk around and also to members of staff, it is pity to see and a credit again to the staff for their patience. Manners do not cost anything, remember this people! Just a sign of society I believe. The pool area although nicely laid out could do with some TLC. The beds are looking a little tired as is the wood decking. It is a nice area with beds offered with shade and a good towel system is in place so a quick revamp would lift the area to perfection. This and banning smoking. The last thing I want to see is cigarette ends anywhere near the pool or beach or dining areas. Again this is partly down to lazy and disgusting customers but the hotel could do a little more by limiting the smoking areas further. To sum up we had a fabulous time in Thailand and the hotel and staff certainly contributed to this. I would return and would definitely recommended to others. Enjoy! Liam (UK) Read less
Image of the Tripadvisor rating Didn’t want to leave

Jan 22, 2020 shivanik_12 Dubai, United Arab Emirates

I Highly recommend this hotel. The location, scenery, staff, food and facilities were all fantastic at this hotel. My family and I had a very enjoyable stay. The staff were so friendly and helpful - nothing was too much. The general manager was also very available for guests which is rare to see. The food was delicious that we opted to eat… Read more
I Highly recommend this hotel. The location, scenery, staff, food and facilities were all fantastic at this hotel. My family and I had a very enjoyable stay. The staff were so friendly and helpful - nothing was too much. The general manager was also very available for guests which is rare to see. The food was delicious that we opted to eat at the hotel most days. When booking we were worried whether 9 days would be too long in one place especially with young kids but at the end we didn’t feel like leaving. Between the shuttle bus, poolside and beach we filled our days and everyone left feeling great. Thank you for a memorable holiday and we will definitely be returning in the near future Read less
Image of the Tripadvisor rating A hotel that will leave you SPEECHLESS!

Jan 20, 2020 travellingtheworld90 Wells, United Kingdom

Me and my partner stayed here at the start of January 2020 for five days before travelling further around Thailand. On arrival we were blown away by the beauty of the open planned lay out of the hotel, it’s thai style and the surrounding grounds. As well as, the friendliness of the staff welcoming us - especially after 23 hours of travelling. We… Read more
Me and my partner stayed here at the start of January 2020 for five days before travelling further around Thailand. On arrival we were blown away by the beauty of the open planned lay out of the hotel, it’s thai style and the surrounding grounds. As well as, the friendliness of the staff welcoming us - especially after 23 hours of travelling. We stayed in the room Cape Suit, which was stunning, massive and very comfortable. Very clean and well looked after by the hotel house keepers/maids throughout our stay. As mentioned before the hotel lay out is stunning and well planned, there is two pools and a private beach for guests to use, which are joined together by pathways and rainforest gardens. They’re spread out nicely which in turn never makes the hotel feel over crowded or busy, even though there is plenty guests staying. Both swimming pools and the beach are lovely, me and my partner were walking along the beach one day and a gigantic comodo dragon just wondered out of the rocks and trees, giving you the true feeling of staying in the Thai wildness. The food at this hotel is delicious, never had a bad meal. As well as, there being plenty to choose from in the morning at breakfast. Anyone visiting, try each restaurant as they each offer something different and a unique experience. The staff are so kind, welcoming, polite and helpful. They truly make the experience even greater. Another experience I recommend is to have a Thai massage on the beach from the spa staff - very enjoyable. Also, the hotel offer a city tour which is 1500 Thai baht for three hours and they will take you anywhere around Phuket - suggest visiting the Big Buddha and Wat Chalong temple. In all my years of travels, I have never felt sad to leave a hotel like I did here. Me and my partner both agree, that we will definitely be returning one day to this wonderful hotel. Read less
Image of the Tripadvisor rating Lovely holiday

Jan 12, 2020 allisonw731 Gainsborough, United Kingdom

Having just returned from cape Panwa, we had a lovely 2 weeks which went over a fantastic New Year’s Eve party. Hotel very helpful in providing us with an excellent room close to main hotel as my husband had a injury the week before we arrived. Beach was perfect, the sea did go out and their were different times when you could and could not swim… Read more
Having just returned from cape Panwa, we had a lovely 2 weeks which went over a fantastic New Year’s Eve party. Hotel very helpful in providing us with an excellent room close to main hotel as my husband had a injury the week before we arrived. Beach was perfect, the sea did go out and their were different times when you could and could not swim but that’s nature - can’t believe other guests complained about this !! The beach bar was a perfect if not a bit slow place for lunch with the lovely Sandy. Main restaurant excellent food choices but the ‘Top of the Reef’ was definitely not top of anything service slow waited one and half hours for a pate and soup! Didn’t really want it then , food average the tastiest part were the chocolates at the end! The restaurant on the beach Panwa house was amazing, the setting and food were delightful. Read less
Image of the Tripadvisor rating The hotel has problems.

Jan 12, 2020 Colin1947_9 Southsea

If you are travelling with TUI you will be allocated a room that involves many stairs, it’s definitely not suitable for anyone with mobility problems or of advanced years. We upgraded at a cost to a Cape Suite in J block which had excellent access. Drinks, there is absolutely no doubt in my mind that spirits are often short measured. My wife’s… Read more
If you are travelling with TUI you will be allocated a room that involves many stairs, it’s definitely not suitable for anyone with mobility problems or of advanced years. We upgraded at a cost to a Cape Suite in J block which had excellent access. Drinks, there is absolutely no doubt in my mind that spirits are often short measured. My wife’s double G&T certainly wasn’t a double on numerous occasions. I watched the bartender make me 2 Singapore slings in the Lighthouse during happy hour (2 for the price of 1). He poured the correct measures for one then split it between 2 glasses. No 2 drinks ever tasted the same, you have to ask yourself just why this is going on, the situation in Otters Bar was the same. Speaking to other guests they also believed they were not being given the correct spirit measure. The beach, if you enjoy a good swim you’ll be out of luck. Just off shore there is a bed of rocks/dead coral making it impossible to strike out at low tide, at high tide you can just about clear it without banging your legs, it is not ideal. Guests staying at the cheaper sister hotel the Kantary Bay don’t have a beach so they are shuttle ‘bussed’ up to the Cape Panwa in fairly large numbers, taking up beach sun beds. I find this to be totally unfair that Cape Panwa guests subsidise this ingress. Even though the hotel and rooms are spotlessly clean the whole infrastructure is tired. Some of the decking around the pool is rotten and needs replacing. The main pool filtration system did not appear to be working to capacity for the whole of our 3 week stay, many days the water was cloudy. Also the grout on the pool tiles also need a good scrub as there appeared to be black mould on it. Final bill, when I went to pay our final bill the night before our check out upon scrutiny I found that we had been charged for lunches even though we were on a FB deal. This practically doubled the amount due. The young lady on the reception desk rectified this in a highly professional manner but it should not have happened. Make sure that you check your final bill very carefully. Having said all that the food is of good quality in all the restaurants, the staff are all charming, friendly and helpful but it is with a degree of sadness I say that we will not be returning. Even with all the aforementioned problems we overall enjoyed our stay but things need sharpening up. Read less