Cape Panwa Hotel

Phuket, Thailand

The hotel

Nothing less than idyllic, Cape Panwa offers a quiet retreat in the southeast corner of this popular island. Excellent service, stylish rooms and world-class amenities can all be enjoyed as well as a secluded beach for hotel guests only. All suites and villas boast plenty of space and light with airy décor. There’s a variety to choose from, ideal for couples, families or groups of friends. Activities at the Cape Panwa abound – although if you want to do nothing more than laze by one of the 2 pools, that’s absolutely fine! For moments when you’re feeling more active, there are water sports galore, including canoes, catamaran and stand-up paddle boards. As well as sporting activities, there are cultural activities and a spa in which to feel truly pampered. Children are welcomed with open arms and there’s plenty for them to do too, allowing parents time out to soak up the sun. Dining is plentiful at the Panwa, there are several superb restaurants, serving dishes from around the globe. There are also four bars to unwind in at the end of the day, sipping on a handcrafted cocktail perhaps whilst listening to a live band at The Light House or the swell of the sea at Bamboo Bar.

Amenities

  • Bar
  • Swimming Pool
  • Children’s Playground
  • Children's Pool
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Built into the hillside and overlooking a gorgeous stretch of white sand. Although everything is within walking distance, there’s a quirky little train to transport you between the hotel, the beach and gardens! Transfer time from Phuket Airport: 50 minutes.

Hotel information

205 rooms, suites and villas. All are air-conditioned with private balcony or terrace, widescreen TV with cable, DVD player, telephone, WiFi access, mini-bar*, tea/coffee maker, safe and hairdryer. Superior Rooms with partial views of the ocean have 1 king-size bed, or twin beds, sleeping maximum 2 adults or 1 adult and 1 child (aged 2-11 years).

Junior Suites have extra living space and large balcony with partial views over Panwa Bay with 1 king-size bed, or twin beds, sleeping maximum 3 adults or 2 adults and 1 child (aged 2-11 years).

Cape Suite with partial sea views (limited by vegetation), iPod dock and master en-suite bedroom and separate lounge with sofa bed, sleeping maximum 3 adults or 2 adults and 2 children (aged 2-11 years).

Family Suites are comprised of a Cape Suite with connecting Superior Room, with master en-suite bedroom and separate lounge with sofa bed, sleeping maximum 5 adults and 4 adults and 2 children (aged 2-11 years).

Two Bedroom Pool Villa with private swimming pool and master en-suite bedroom, sleeping maximum 5 adults and 4 adults and 2 children (aged 2-11 years).

  • Honeymoon offer: complimentary fruit basket, bed decoration with flowers, a honeymoon cake in room on arrival.

  • Value add: complimentary welcome drink coupon on arrival and fruit basket in room. Valid for stay between 16 Apr '19-15 Apr '20. 

  • Free night offer: stay 14, pay 7; stay 12, pay 6; stay 10, pay 5; stay 8 pay 4; stay 7 pay 4; for stays between 16 Apr-31 Dec '19. Applicable to Superior Room, Junior Suite and Cape Suite only. 

5 restaurants including: Café Andaman (International cuisine), Panwa House (Thai delicacies), Top of the Reef, Uncle Nan’s Italian Restaurant, Laem Panwa Restaurant (outdoor seafood restaurant). 4 bars including: The Light House, Otter’s Bar, Bamboo Bar, Dolphin Bar. Café Kantary. 2 swimming pools. Cape Spa*. Thai massage on the beach*. Fitness centre* with sauna. Water sports* including canoes, catamaran and stand-up paddle boards. Badminton* and table tennis on the beach. Beauty salon*. Weekly cultural activities* including Thai cooking classes, Batik painting and fruit and vegetable carving. Kids' pool, games room, playground and menus. Babysitting available* (on request). Complimentary WiFi in public areas and guest rooms. Laundry/dry-cleaning service*. 24-hour reception.

5 nights between 27 Dec-5 Jan.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1901)
  • Very good (786)
  • Average (261)
  • Poor (93)
  • Terrible (48)
Image of the Tripadvisor rating Fabulous

Mar 22, 2019 Judeeb11 Stockport, United Kingdom

We stayed for 8 nights Our room was very nice and comfortable The pool area is stylish with cabanas The pool staff are very friendly. The trip down to town was hair raising but it was free. Would definitely go again
Image of the Tripadvisor rating 22/03/2019

Mar 22, 2019 colin f

TERRIBLE, EXPENSIVE, POOR QUALITY. 3.5 STAR AT BEST !!!We have just returned from a two centre trip to Thailand with the second part at the Cape Panawa Hotel. The first part at the Sands Hotel Kho Lak (Beautiful hotel) However as for the Panawa not the same. On our arrival we were shown a superior room which over looked an electricity transformer… Read more
TERRIBLE, EXPENSIVE, POOR QUALITY. 3.5 STAR AT BEST !!!We have just returned from a two centre trip to Thailand with the second part at the Cape Panawa Hotel. The first part at the Sands Hotel Kho Lak (Beautiful hotel) However as for the Panawa not the same. On our arrival we were shown a superior room which over looked an electricity transformer with views over the bay of cranes and Silos with a dated bathroom with shower over the bath. The second room they showed us was the same. In the end we had to pay £300 to upgrade to a cape suite room which was lovely and looked the other way over a beautiful beech. However the Hot tub on our balcony didn't work. This hotel has a swimming pool next to the reception area with only 45 sunbeds !! which is no where near enough so you have to be early to get one. The sunbed mattresses are old and dirty with sweat of other guests. The parasols on the whole were either dirty, broken or both. This was the same at the beech area. Also no adult area so noisy with children. The staff in this hotel are generally miserable don't smile much and unhelpful. They don't come up to you around the pool to ask about drinks and we found this the same in the otter bar too. we asked for a couple of cocktails to be mixed which are everywhere else in Thailand but told if its not on the menu you can't have it !!You have to go to them for drinks etc that's if they can spare the time from generally talking or doing nothing. At one point when I was going to the toilet from the pool restaurant a waitress grabbed my arm and said you haven't paid !! Everything in this hotel is also very expensive approx 40% more than the Sands in Kho Lak and they put a 10% service charge on absolutely everything so you feel like you're being ripped off. If the staff want to see how to run a 4.5 Star hotel I suggest they visit The Sands Hotel Kho Lak. The only positive thing `i can say its in a beautiful setting but that's where it ends !! Wouldnt go back. Read less
Image of the Tripadvisor rating Bargain loving Brits in the sun

Mar 22, 2019 Fairman77 Phuket, Thailand

Recently returned from a two week break from the five star Cape Panwa with Tui. This is without doubt a beautiful hotel, the Jewel in the crown being its beautiful secluded private beach. I can only concur with the glowing, positive remarks from previous guests. The downside is Cape Panwa has a four star sister budget hotel down the road called… Read more
Recently returned from a two week break from the five star Cape Panwa with Tui. This is without doubt a beautiful hotel, the Jewel in the crown being its beautiful secluded private beach. I can only concur with the glowing, positive remarks from previous guests. The downside is Cape Panwa has a four star sister budget hotel down the road called Kantary Bay whose guests are allowed to use the facilities including the beach, unfortunately many of the 'bargain loving Brits in the sun' guests are long stay and 'plot up' on the beach with their cool bags for the duration. I have witnessed them removing towels placed on 'their' beds by Panwa guests. I really don't know what the answer is apart from banning them or having a reserved area at the back of the beach, both of which would be difficult to implement, sadly I doubt I will be returning until I read on Trip Advisor that something has changed at the Panwa. Read less
Image of the Tripadvisor rating TORN BETWEEN LOYALTY TO HOTEL AND AN HONEST REVIEW

Mar 21, 2019 Arkay56 Bristol, United Kingdom

If you have read my previous reviews you will know we have been here before many times so this is an update to changes, some good and others, not so g There are many regular retruners including ourselves so that in itself must tell you this is a good place to visit and and they do domething right - so why the dissonance and the dropped… Read more
If you have read my previous reviews you will know we have been here before many times so this is an update to changes, some good and others, not so g There are many regular retruners including ourselves so that in itself must tell you this is a good place to visit and and they do domething right - so why the dissonance and the dropped star? This is fabulous hotel, run by many many wonderful staff we call friends. There is nothing the staff won't do to sort out niggles for you, or just make your day special with their ever smiling helpfulness. However, over the years there have been several different management changes which affects everyone within the hotel group as head office tinker with the resort's rules. Unintentionally, this sometimes spills over and as a result changes that affect the staff and the guests. There were niggling issues such as the 'complimentary meal voucher' actually only allowing you to spend a limited amount - usually one course from the al la carte or the huge set meal but nothing in between was allowed whic was starnge There are still issues with people reserving too many beds and sunshades and tables on the beach leaving others with none; or resreving poolside beds with towels and then going out for a couple of hours. It would be helpful (and fair) if these were celared every 45 minutes or so. But generally, the old saying should apply "If it ain't broke, don't fix it.". In other words if you tinker too much then you will put people off staying at this resort. Surrisingly we have noticed how many people seem to take the shuttle down the road in the evening rather than eat in the excellent house restaurant which seemed oddly deserted except at breakfast and on theme nights? Also, fewer people eat in the excellent "Top of the Reef" restaurant since the dress code was relaxed - too far in our opinion? We like to dress up for a high quality meal - not sit as we did, next to a table of four wearing shorts and flip flops. Casual dining is good in the right place but not in the evening at "Top of the Reef." In summary, we are going back again next year and hope there aren't to many changes especially if it disturbs the harmony of the best asset you have - your staff. We look forward to one promised change in the near future. Following the example of many resorts worldwide the hotel intends replacing plastic straws (which end up in landfill / the sea) with paper straws. Excellent. So whilst on the subject of saving the panet, the hotel might consider changing the shower taps by the pool and on the beach with push button taps, so that water is not wasted by guests too lazy or unwilling to turn the taps off after their shower. So much wasted running water. See you next year - we hope! Read less
Image of the Tripadvisor rating Great food and stay

Mar 19, 2019 JayneW744 Bradley Stoke, United Kingdom

We stayed for 4 nights in March at the end of a 14 day tour of Thailand with 8 hotels in total. We would recommend it. Here are some key points to help you decide on whether you want to stay here. 1. Hotel on top of steep hill, courtesy bus down to sister hotel, seafront and village. 2. Wide steps through hotel gardens or funicular tram down to… Read more
We stayed for 4 nights in March at the end of a 14 day tour of Thailand with 8 hotels in total. We would recommend it. Here are some key points to help you decide on whether you want to stay here. 1. Hotel on top of steep hill, courtesy bus down to sister hotel, seafront and village. 2. Wide steps through hotel gardens or funicular tram down to private beach. 3. Beach very tidal, tide came right in, leaving approx 6ft of beach. Goes out a long way and leaves a lot of rocks/coral exposed making swimming unadvisable at low tide. Timetable in room advising of swimming times approx 2.5 hrs either side of high tide. No sunbeds on the beach, they are all in the palm trees at the back of the beach. 4. Beach a lot more popular than pool. 5. Andaman cafe is the main restaurant. Buffet breakfast with everything you can think of and a la carte lunch and dinner with set menu options. Varied menu of both Thai and western food. Food quality good. Often trio on a night singing, Beatles, Simon & Garfunkel type songs. Which gives a clue to the age groups. 6. A range of nationalities and age groups with some young families but the majority over 60 if not older, with many as long term returning guests. 7. The hotel does look quite old from the outside with the blocks of rooms and the photos from the 1980s and early 90s of all the stars that have stayed there. All the public areas are decorated to a high standard with quite heavy dark wood furniture. Our room block R the room itself was well decorated and facilities modern with USB ports, mini bar etc but the bathroom let it down and looked tired and dated with shower over bath, dirty stained dark wood surround to sink, old fashioned taps, dirty grouting and plug hole. 8. If you have a late flight you can get a late checkout and/or use the gym showers and air conditioned lounge with complimentary drinks and snacks whilst you wait. Just over an hour taxi from airport. 9. Hotel offers for a small fee a shuttle bus to Phuket town and Patong area and also has its own boat going across to Coral island which we can thoroughly recommend. 10. Top of the Reef restaurant very nice, more fine dining. Choice of set menu or a la carte. Can work out a bit pricey if you have 3 courses with wine circa £100 for 2. 11. Otters bar has happy hour 6.30-7.30 2-4-1. We went most nights, Shame there weren’t more people in there as most there for pre dinner drinks before Top of the Reef or for happy hour. The girl singing on the piano was very good. 12. Went to the lighthouse bar, no one in there. 13. Can also use facilities, restaurants and bars of sister hotel, Kantary beach. 14. White plastic beach bag in room to use. 15. Mini bar well stocked with reasonable prices, you need to sign chitty if you want items replaced. There is a Seven 11 supermarket in the village if you want to get your own supplies. 16. View from our room block R was over the port and oil refinery. You do get cruise ships coming in and also container ships and tankers. Other blocks looked more over the beach side so they wouldn’t have seen the port. 17. Plenty of restaurants in the village if you are only on B&B and don’t want to eat in the hotel every night, also market along the front that has plenty of food stalls if you fancy some street food. Read less