Avanti Palms

We stayed with another couple to go the universal . The hotel was very close to Universal . After our long days at universal and before we left it was nice to speak with a lot of friendly staff members. I’d like to mention a few . Edwin from the front desk was a positive helpful manager. We liked the food from the smiling cafe attendants we don’t remember all these names . ( sorry) They were all so friendly ! We met with Valerie if I remember that right ,at the front desk on two occasions and she was very friendly and smiling. But special thanks and see you soon to Stephen . This was one of our favorite managers always seemed to be in a good mood and making us laugh . We witnessed him interacting with several people through out our stays and all of them left smiling or laughing . When we met Stephen was at breakfast . My wife was coughing every few seconds with allergy problems, that’s when Stephen appeared with a bottle of water . We looked at him with surprise wondering why he handing my wife water because we didn’t order any. He then said it’s for your cough and when he wasn’t sure we spoke English he said it in Spanish . We travel a lot and this is the only hotel where someone has ever done something like that . Pure customer service when he saw my wife needed water he didn’t come and ask he just did it. That’s the deciding factor in our future stays . People like Steven !!! You can stay at and Hotel. But you cant stay with just any people. Thank you all for a relaxing time . Your staff is the BEST!!!! Read less

Let me start with the good....the location is close to Universal Studios. Lots of restaurants within 2 mile radius. Customer service provided by RAMCY was excellent. Very knowledgeable about the area and hotel amenities. Love her. Reasonable price. Now the bad....like the other guests, we were booked in the tower rooms which is a different building from the main hotel, and it looks like an apartment building. Nothing wrong with that except it does not have the resort feel. The rooms are spacious BUT needs a lot of work! When I flushed the toilet, the water pressure was so high, water was splashing! I felt it on my face and i wasn’t even bent over the toilet! Yuck! The towel rack has obvious rust in them. The exhaust in the bathroom has so much dust. Read less

It was my anniversary so I grabbed the wife and shot out of town. Destination unknown ??? We found ourself a in Orlando , I don’t know kept driving toward the center of the state . Anyway we stopped to eat and I did a quick reservation for the same day . Bingo :) so we get to the hotel and my eyes see a very nice bar in the lobby. So we make it our business to try some of the drinks before checking in. Great lass working there . But no people and I found out why after my third drink we cashed out and walked to the pool. Bingo :) again. I see why no one is at the inside bar. The pool is awesome and they have a bar as well so why would I be inside when I can get my wife in her Bikini and drink ? Shouldn’t take you long to figure that one out. . So we checked in and our room was ok . The bathroom was like so small . I turn around and hit myself . I can only say it reminded me of a train bathroom . Without the shaking . Other than that everything was great thank you Avanti Read less

We enjoyed the great pool side bar and the kids enjoyed the pool. When we weren’t at Universal . Crazy walking all day!! Coming back to a nice Relaxing place was great. Our room was super cool shower pressure was ok . Big TV and for the price you can’t beat it. We will be back and booking direct next time Steve says we can save some money that way. Thanks for the tip my friend . Read less

We arrived last week Thursday and got checked in around 11:30 p.m. When we arrived to our room, we walked in and someone else’s belongings were already there (thankfully the guests were not!). We walked back to the lobby (separate from the tower building where our room was) and the employee apologized and gave us a new room. This concerned us that other guests might accidentally get into our room during our stay (we kept the door latched while at the hotel). The next day (Friday) I tried contacting the concierge using the button on the phone and it always went to a busy tone. I called multiple times and never got through so we decided to walk down and speak to them directly. I inquired about the different Universal/City Walk discounts and what we needed to get those. The concierge looked confused and said they don’t have anything like that and they haven’t for months. She proceeded to ask where I got the information and I indicted it’s right on their website. She said they’re no longer a partner hotel and gave me a $10 off coupon to Hard Rock Cafe. This was one of the MAIN reasons I booked this hotel. I can’t honesty be the only person who has brought this to their attention and been upset about it?!?! I feel this information has remained on their website to entice guests to book there over the multiple other hotels in the area. This is unfair and false advertising! I checked while writing this review and the partner hotel information is still out there. Unacceptable. On our last day I called the front desk to ask if we could push our checkout time back 1 hour from 11 to Noon because of our flight time. The employee at the front desk said, “We allow a later checkout until Noon for no charge. For every additional hour after, it is $10.” I said, “Okay, thank you.” and she thanked me as well and hung up the phone. We went to breakfast and got back up to our room around 11:22 a.m. to find that our key no longer opened the door. I called the front desk and this staff member asked if we “extended our keys”. I explained to her that when I called to request the later checkout, that information was never provided so I thought the employee put something in the system at the front desk regarding the late checkout. We then had to wait 10 minutes for security to come up and let us in. Read less