Avanti Palms

After staying here a few months back we thought we would five it a try again, NEVER AGAIN!!!! After checking in after 4 we were told our room wasnt ready we had reserved a garden king room, what we ended up with was a king tower room. Problem number 1- After returning to the room that we didn't reserve but was all that was available our beyond rude neighbors loud and blaring music till 4 am....called guest services and they were supposed to send security up to say something to them needless to say music and noise and slamming door every few minutes persisted all night/morning. Problem #2- NO HOT WATER AT 8:30am.....so yet again NEVER AGAIN will we reserve this so called resort. Read less

What can I say we had a thoroughly enjoyable stay at the Avanti Palms Resort. The location is perfect for those wishing to visit Universal Studios which is a short distance away. We didn’t use the hotel bus service but it would only be a short taxi ride and those who are prepared to walk in the heat, it’s manageable but considering how long you are on your feet in the parks it’s worth the taxi or car ride. Parking starts at $25 in Universal. We hired a car and there was plenty of onsite parking at the hotel and visible security seen in the evening. International drive has lots of shops and restaurants to try in short walking distance. We frequently used the onsite cafe to purchase breakfast, drinks and snacks. The staff were extremely helpful although special recognition needs to be given to Cemi who gave exceptional customer service and made us welcome every day, remembering our names and how we liked our food and drinks. The lady who frequently cleaned our room (floor 2 of the tower) was lovely and tried to keep the room as clean as possible with the time she had. I acknowledge what was said in other reviews about the floors being rather dirty and more time should be given for these to be mopped. The rooms could do with airing more frequently as some mildew/mould was beginning to form in places on the ceiling which we chose to wipe. The adjoining door was great to spend time with family members holidaying with us. It is possible to hear people in adjoining rooms so if you like the quiet avoid the Tower (not sure about other buildings). The pool area was great and enjoyed by lots of families. There is only one very deep area which is roped off, providing lots of shallow areas for young children to play. The towels are available as required. More parasols might be helpful for families who wish to avoid the sun in between playing in the pool, although there are shady areas for respite near the pool bar and cafe. Overall we enjoyed our holiday and should we visit Florida again we would return to Avanti Palms Resort. Read less

Let me just say I really wanted to like this hotel but immediately realized when I checked in that things weren’t going to be great. At check in the staff were friendly but in my personal opinion, when someone requests accommodations well in advance there should be no reason as to why those needs aren’t met. Nonetheless we had already paid so we tried to make the best of it. After check in we parked and headed to our room located in the tower. We got the Tower Superior King room and was located on the 11th floor. There are three elevators but unfortunately there was ALWAYS a wait to get on. The room itself at first glance is just a typical room, we didn’t see anything Superior to it. At a closer glance we noticed that the room was definitely dirty. Floors was dirty and I definitely don’t recommend walking around without shoes on, Sheets and towels were stained (I highly recommend checking everything before you put it on your body), the shower was basically falling apart (the handle was hanging out of the wall and took some special maneuvers to turn on). And the most important thing to know is the WALLS are PAPER-THIN (we heard everything both our neighboring rooms said and did so I’m sure they heard us as well) We received breakfast vouchers which only include three choices that weren’t good at all and it included coffee or orange juice so we ended up eating out the rest of our stay. We checked out the pool/hot tub/bar area which I must say are the only thing we actually enjoyed about this hotel. They have tons of seating for sun bathers and even some seating in the shade. The bar was a bonus being so close and serving amazing frozen drinks or any alcoholic beverage you want. If you bring your kids they also have a sand play area and a play area in the pool for them! Oh and it’s also open until 11pm! Overall I would probably not stay here again or recommend it because I know there are definitely better hotels for the price you pay here. Read less

As a family, we were all very excited for our first visit to Orlando, Florida, we decided on staying at the Avanti Palms Resort on International Drive, sure there was some negative reviews but there is with every Hotel, also, their website states that the resort had been renovated and updated, the rooms looked good on the website Upon arrival at the hotel on we were welcomed at the check in desk, the main lobby area was clean, spacious and very modern looking, We were given our room key cards and a small map of how to get there, it was in Block 5 (Room 5207) Upon entering our room we were quite taken aback by the overall appearance, it was very dirty, the initial issue was a wet oily substance covering the floor, it was impossible to walk on without shoes as your feet would be covered in whatever was on there, we also noticed there were no drawers or wardrobe space to hang our clothes, there was a small rail opposite the wash basin with 2 x hangers, clearly inadequate for a family of 4. There was a shelf above the rail which offered some storage space, however this had debris over it from a recent ceiling repair and therefore unusable. The very next morning, we made a complaint about the floor and the debris and were told housekeeping would take a look, we were provided with 8 more hangers which enabled us to hang some of our clothes at least. The old plaster left from the repair (above) was left untouched. Unfortunately, our initial findings were only a taste of the condition of our room, it became apparent how poor the condition of the rooms were, yes there was a nice big TV and a fridge that kept items cold but the building itself was falling to bits, there was a major damp problem in this building with mould growing almost everywhere. Although poorly done, the ceiling had been patched over in places to try and hide the issue, the walls were also covered in mould, this appeared to worsen during our 2 week stay, a stark comparison to the image of the room shown on the website! A couple of days into our stay, we returned to our room around Midnight and were all quite tired after a long day at one of the fantastic theme parks, one of our children used the toilet which did not flush correctly, upon attempting to flush the toilet a second time the toilet water along with what else was in there overflowed onto the bathroom floor and ran along onto our room floor, the exit door to the room was blocked by a pool of toilet water and excrement, this was reported immediately, we were asked if we wanted to move room or an engineer visit, it was now well after Midnight and everyone was so tired, the thought of moving all our belongings at this time wasn’t what we needed, we therefore asked for an engineer, they arrived 10 minutes later to unblock the toilet and sent for a cleaner to clean up the mess, the cleaner arrived with nothing more than a couple of towels and a Swiffer mop used to clean laminate floors, clearly inadequate, it needed hot water and disinfectant, she explained that this is all she had, did her best and was on her way. The rooms were attended to most days but only to make the beds and change the towels, cleaning appeared to be minimal, the cleanliness of the room was actually quite disgusting, along with the damp and mould, the air conditioning unit worked but was falling off the wall, it didn’t look safe at all. The bathroom was also quite disgusting, the sealant around the bath was missing, the accumulation of many weeks / months of previous use led to underneath of the bath being completely water logged, so much so that standing in the bath was quite a task, the bottom of the bath moved around so much due to the water underneath, it was very much like trying to take a shower whilst standing on a bouncy castle! However, trying to remain standing upright whilst taking a shower was not the main problem, the dirty stagnant water completely filling underneath the bath actually overflowed into the bath spilling over onto your feet and legs, and the smell was horrendous! The stench filled the whole room for hours, it was truly disgusting, actually taking a bath was out of the question. The damp and mould in our room made all our clothes damp and feel dirty, the bed linen constantly felt damp and unclean, we contemplated asking to be moved but upon further inspection of the other rooms available it became apparent that we might actually end up with something worse! We were locked out of our rooms twice, alarm bells were hanging off the walls, lifts were broken, security doors didn’t work and were open to anyone, such a shame as the pool area and main lobby areas were quite nice. I have stayed in many rooms over the last 30 years and can honestly say that this is the worst room I have ever stayed in, putting a big black mark (literally) on what should have been a holiday of a lifetime with our young children The Avanti Palms resort in my opinion is dirty, unsafe and not suitable for families with young children – or anyone else for that matter. How we could have been put in a room like this to start with is beyond disbelief. Read less

Don't lie to people...when a Hotel that cannot provide a stable internet connection to it's clients, it doesn't deserve a good review...i flew all the way from Kuwait and stayed in this hotel where people kept telling me that there is a problem with my phone at 6am...i got my other phone and it had the same problem...around 7:30am the front desk agent asked me to use the business area computers which were not working as well...i ordered an Uber to go to Cape Canaveral and could not get hold of the driver...i ended up loosing a deal because i could not get online ! 8:30am you guys informed me that by 4pm the internet will start working...i came back to hotel at 6pm and the internet was still not working...asked for the manager and they gave me Ricardo Merchant's number who instead of calming me down, said "of you don't like the hotel, do you want to check out?" ! This is your guest services manager speaking ! Is this your customer experience???? I asked for the owner of the hotel and they said, they cannot contact him just for a wifi issue ! Like seriously ??? Anyways, i will not stop and this...you guys have ruined my vacation where iam travelling alone with my 2 young boys ! And i will scream my lungs out until someone notices ! It's Ricardo Merchant the guest services manager who actually threatened me that if i didnot like the hotel, he would check me out ! I will not take this threat ! Read less