The Maxwell New York City

Midtown, New York

The hotel

One of the city's first designer hotels, The Maxwell is a contemporary classic with its famous living room-style lobby and cool bar and restaurant. Choose from Heartbeat for breakfast, lunch or dinner, or you're able to eat in the comfort of your room with the room service, available 24 hours a day. Alternatively, head out and explore New York's foodie scene.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On Lexington Avenue in the fashionable East Side. A 2-block walk from the subway and an easy walk from Midtown attractions including Grand Central Station. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

688 rooms. All with air-conditioning, TV with pay-per-view films, CD player, tea/coffee maker, WiFi access*, mini-bar*, safe, iron and board, bathrobes and hairdryer. Cozy Rooms are 170 sq ft and feature large windows with views of Midtown, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Queen Rooms are slightly larger at 200 sq ft and have views of the city, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Rooms are 220 sq ft and have views of the city, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Heartbeat (open for breakfast, lunch and dinner). Living Room Lounge (bar). Fitness centre. 24-hour room service*. Laundry/valet service*. Babysitting service*. WiFi access*. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2072)
  • Very good (1506)
  • Average (700)
  • Poor (387)
  • Terrible (244)
Image of the Tripadvisor rating Central location

Mar 21, 2020 Brend482 Arlington, Virginia

The W at Times Square is in a great location right in the middle of Mid-Town Manhattan. As a hotel, it's nicer than a standard Marriott, but not super-luxurious. You have to go up an elevator to the lobby in a cool street entrance with a feature that makes it seem underwater. Another bank of elevators goes to the rooms. This is moderately… Read more
The W at Times Square is in a great location right in the middle of Mid-Town Manhattan. As a hotel, it's nicer than a standard Marriott, but not super-luxurious. You have to go up an elevator to the lobby in a cool street entrance with a feature that makes it seem underwater. Another bank of elevators goes to the rooms. This is moderately annoying but not a big deal. The rate I got was pretty good, but beware the massive $29 "urban fee" - you do get a "free gift" (a pair of gloves and bag) and $25 cocktail credit at the bar, but I'm going to keep calling out automatic hidden fees like this until hotels stop adding them or they are made illegal. Read less
Image of the Tripadvisor rating Fine Stay - Nothing Too Special

Mar 17, 2020 Chasing_the_Sun_2011 Seattle, Washington

Room was fine. We got a nice corner room with a view of the Hudson River. Bed was VERY uncomfortable. On top of an uncomfortable bed, the bed covers are very light. We should have asked for another down comforter. Overall didn't make for a real comfortable sleep. I'd prefer to stay at the Westin Times Square or the Westin Grand Central.
Image of the Tripadvisor rating Music/Fashion/Design

Mar 15, 2020 Flintty Istanbul, Turkey

If you want to scape from the tradition kind of hotels, W is the best place to go with! Cool ambience, cool staffs, foods are amazing and bar are stunning, pricy? I can say no! Its just the same as other hotel price, Kudos! We surely come back!
Image of the Tripadvisor rating I had an amazing time

Mar 5, 2020 EduardoHSoares Baltimore, Maryland

NYC is known to be overpriced, rooms super tiny and most of the hotels having very old structures. Well that is not the case with W in Times Square. Hotel is very nice, with the hipster vibe. Once you get to the hotel, you have to take an elevator to go to the lobby, and once the doors of the elevator open, you realize how cool the hotel is.… Read more
NYC is known to be overpriced, rooms super tiny and most of the hotels having very old structures. Well that is not the case with W in Times Square. Hotel is very nice, with the hipster vibe. Once you get to the hotel, you have to take an elevator to go to the lobby, and once the doors of the elevator open, you realize how cool the hotel is. The front desk team was very nice, very polite and respectful. A shoot out to Mr. Kishan that made me feel like I was home. My room was fantastic, with an incredible view to Times Square. Internet was fast enough, amenities are awesome, gym is excellent and you will also have an exclusive excess to the restaurants, which it is awesome. The only thing that could be better are the prices of the wine glasses at the bar, but well, you are in NYC so you cannot expect to have cheap drinks. BTW, location is fabulous. I totally recommend it. You will have a great stay, Read less
Image of the Tripadvisor rating Fantastic location!

Mar 4, 2020 Ambassador748568

I would stay here again. The beds and pillows are super comfortable, staff were very friendly and advised good places to dine. It was my birthday and when I arrived they put us on the 57th floor (the highest floor) and there was a birthday card and a bottle of champagne on ice for me - how nice is that?! Room was cleaned daily with clean… Read more
I would stay here again. The beds and pillows are super comfortable, staff were very friendly and advised good places to dine. It was my birthday and when I arrived they put us on the 57th floor (the highest floor) and there was a birthday card and a bottle of champagne on ice for me - how nice is that?! Room was cleaned daily with clean towels. The location was just perfect walking distance from everything you need. I'd stay here again, thank you W team :) Read less