The Maxwell New York City

Midtown, New York

The hotel

One of the city's first designer hotels, The Maxwell is a contemporary classic with its famous living room-style lobby and cool bar and restaurant. Choose from Heartbeat for breakfast, lunch or dinner, or you're able to eat in the comfort of your room with the room service, available 24 hours a day. Alternatively, head out and explore New York's foodie scene.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On Lexington Avenue in the fashionable East Side. A 2-block walk from the subway and an easy walk from Midtown attractions including Grand Central Station. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

688 rooms. All with air-conditioning, TV with pay-per-view films, CD player, tea/coffee maker, WiFi access*, mini-bar*, safe, iron and board, bathrobes and hairdryer. Cozy Rooms are 170 sq ft and feature large windows with views of Midtown, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Queen Rooms are slightly larger at 200 sq ft and have views of the city, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Rooms are 220 sq ft and have views of the city, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Heartbeat (open for breakfast, lunch and dinner). Living Room Lounge (bar). Fitness centre. 24-hour room service*. Laundry/valet service*. Babysitting service*. WiFi access*. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2073)
  • Very good (1508)
  • Average (699)
  • Poor (387)
  • Terrible (244)
Image of the Tripadvisor rating Very Good

Aug 15, 2020 Asalahy Cairo, Egypt

Just at the times square therefore the location is perfect for lively stay, I stayed in two connected rooms for me, my wife and my two boys, the view was fantastic, the room was clean and nice, restaurants and shopping were just few steps from the hotel, Starbucks was just in front of the hotel door for our morning coffee, I liked my stay and will… Read more
Just at the times square therefore the location is perfect for lively stay, I stayed in two connected rooms for me, my wife and my two boys, the view was fantastic, the room was clean and nice, restaurants and shopping were just few steps from the hotel, Starbucks was just in front of the hotel door for our morning coffee, I liked my stay and will do it again for sure. Read less
Image of the Tripadvisor rating Disappointing

Jul 17, 2020 mrmsstandards London, United Kingdom

I've stayed in other W's (Barcelona, Amsterdam) and the W Times Square doesn't even compare to these, falling far behind them. We arrived late in the evening to unfriendly and even intimidating doormen/bouncers who barely acknowledged us let alone offer to help with our bags. We were due a room upgrade and I called ahead to confirm this prior to… Read more
I've stayed in other W's (Barcelona, Amsterdam) and the W Times Square doesn't even compare to these, falling far behind them. We arrived late in the evening to unfriendly and even intimidating doormen/bouncers who barely acknowledged us let alone offer to help with our bags. We were due a room upgrade and I called ahead to confirm this prior to arriving (being a Marriott Gold member) however the check-in lady was clear there were no rooms available. Upon finding our room we were disappointed - the rooms are old, worn down, small and the lighting is horrendous (bright white LED). The bed felt like a bed wetting sheet was underneath the bed sheet...certainly not up to W standards. Our view was of a lower roof top with lights shining in so we asked to move - after kicking up a bit of a fuss, miraculously an upgrade did become available. The lounge is rather seedy with no windows/natural light and a worn down bar with parts of the bar top chipping off... the Edition hotel's bar around the corner was a welcome improvement. The concierge was however very helpful and professional. To add to the issues of unfriendly doormen/bell-staff my girlfriend was told to get out of the lift by one of them after being unable to get out... after being blocked by his trolley! Overall there's clearly an attitude issue among some of the staff and the interiors are dated, worn and far from comfortable. This is not a 5 star hotel, 3 at a push. Read less
Image of the Tripadvisor rating NYE in a Times Square hotel

Jul 1, 2020 DanaKarina Dubai, United Arab Emirates

This is a bustling hotel! There is a great lobby bar that gets busy in the evening. We wanted to be close to Times Square for NY Eve to feel the atmosphere. We heard the concert from the room and could see the preparations on the days before the event. Important to know that the hotel has no view to Times Square and staying here does not give… Read more
This is a bustling hotel! There is a great lobby bar that gets busy in the evening. We wanted to be close to Times Square for NY Eve to feel the atmosphere. We heard the concert from the room and could see the preparations on the days before the event. Important to know that the hotel has no view to Times Square and staying here does not give you access to the event! Times Square is normally busy, but New Year’s day and night it’s just crazy, we had to get a letter from the hotel for the police to allow us back in and we had to take a 10 blocks detour as all the streets were closed! We didn’t realize it gets so messy! Other than that we loved this futuristic hotel and the lovely corner room. Read less
Image of the Tripadvisor rating Modern Delight

Jun 23, 2020 Tiffanytravelholic New York

Took my daughter into NYC for a concert and stayed overnight at this hotel. This place is the ultimate in modern design. My tween was loving all the designs and how the lobby was decorated for Halloween. They have a section off to the side of the lobby with NYC graffiti art (great for Instagram pictures). We were upgraded to a very high floor… Read more
Took my daughter into NYC for a concert and stayed overnight at this hotel. This place is the ultimate in modern design. My tween was loving all the designs and how the lobby was decorated for Halloween. They have a section off to the side of the lobby with NYC graffiti art (great for Instagram pictures). We were upgraded to a very high floor with direct views of the broadway district. Loved every minute of our stay. Read less
Image of the Tripadvisor rating Great location, Beautiful hotel!

May 14, 2020 AlyssaAnd Cleveland, Ohio

We loved our room, the location was great and the hotel decor was cool and funky! Good dining within hotel at Dos Caminos, but lots of food nearby. We had excellent service from staff; the valet was expensive, (of course.)