The Maxwell New York City

Midtown, New York

The hotel

One of the city's first designer hotels, The Maxwell is a contemporary classic with its famous living room-style lobby and cool bar and restaurant. Choose from Heartbeat for breakfast, lunch or dinner, or you're able to eat in the comfort of your room with the room service, available 24 hours a day. Alternatively, head out and explore New York's foodie scene.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On Lexington Avenue in the fashionable East Side. A 2-block walk from the subway and an easy walk from Midtown attractions including Grand Central Station. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

688 rooms. All with air-conditioning, TV with pay-per-view films, CD player, tea/coffee maker, WiFi access*, mini-bar*, safe, iron and board, bathrobes and hairdryer. Cozy Rooms are 170 sq ft and feature large windows with views of Midtown, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Queen Rooms are slightly larger at 200 sq ft and have views of the city, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Rooms are 220 sq ft and have views of the city, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Heartbeat (open for breakfast, lunch and dinner). Living Room Lounge (bar). Fitness centre. 24-hour room service*. Laundry/valet service*. Babysitting service*. WiFi access*. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2055)
  • Very good (1489)
  • Average (687)
  • Poor (379)
  • Terrible (237)
Image of the Tripadvisor rating Last minute

Nov 16, 2019 thomasadams356

Stay at the W Times Square from Thursday to Saturday. Simply amazing. Checkin late around 7pm by the lovely front desk agent Ms. Perez. Concierge Jarrod is the best. He made excellent suggestions and obviously one of the top in his field.Ari the other Concierge was amazing as well. The room was 5 star with a view to die for of times Square. Hotel… Read more
Stay at the W Times Square from Thursday to Saturday. Simply amazing. Checkin late around 7pm by the lovely front desk agent Ms. Perez. Concierge Jarrod is the best. He made excellent suggestions and obviously one of the top in his field.Ari the other Concierge was amazing as well. The room was 5 star with a view to die for of times Square. Hotel is so comfortable and convenient you don't want to leave. Highly recommended and can't wait to stay again.My experience was excellent. Great stay. Tom Read less
Image of the Tripadvisor rating Great Stay

Nov 15, 2019 Enia E Boca Raton, Florida

We were in the hotel for 4 nights, stayed in the 49th floor. Firstly, as I am "OLD" school its not my style of hotel.. but this being said.. services was VERY VERY GOOD. Since we walked in and were greeted at the door and told were to go for checkin. The young man that helped us was super nice and helpful, as were the other staff members we met… Read more
We were in the hotel for 4 nights, stayed in the 49th floor. Firstly, as I am "OLD" school its not my style of hotel.. but this being said.. services was VERY VERY GOOD. Since we walked in and were greeted at the door and told were to go for checkin. The young man that helped us was super nice and helpful, as were the other staff members we met downstairs. OUTSTANDING SERVICE FROM CONCIERGE.. MR. DAVID ALMADA AND JERROD MEJIA... not only helpful but nice super nice!!!!... so congrats!!!!! Room service was amazingly quick and food was good!! we had breakfast twice at the Blue Fin, food was good but service was very very very very slow.. just an idea... buffet?? ....... Had dinner in Dos Caminos, GOOD!! and Alexandra our server... Super super nice and what she told us would be nice to try food wise was delicious!!!!..... Room was a bit small, even though it was a super room with a view.. and bathroom was a bit small and outdated, and noise from outside. .. but we had an amazing stay none the less! so thanks for making my niece's first visit to the city a great one!! Read less
Image of the Tripadvisor rating Messy procedure

Nov 12, 2019 754mrs Dubai, United Arab Emirates

I stayed there during the UN General Assembly. It was a nightmare of traffic. Walking was faster than any car, as the hotel being at the heart of NY Time Square. A lot of traffic to get in or out of the hotel area. If into Time Square then this us your place. Check in was a bit of mess. It took some time to figure out my room for no clear… Read more
I stayed there during the UN General Assembly. It was a nightmare of traffic. Walking was faster than any car, as the hotel being at the heart of NY Time Square. A lot of traffic to get in or out of the hotel area. If into Time Square then this us your place. Check in was a bit of mess. It took some time to figure out my room for no clear reason. Frankly the guy at the reception was very nice but kinda clueless and had to go around check with other two colleagues before finally giving me the room key. I've had to change my room for a larger room on a higher floor for "extra" since the first is noisy and small. Luggage are handled by me in person upon check in. Halfway during my stay, I got locked out of my room. The hotel management couldn't reach me by phone to fix a credit card missing digit issue. So they didn't wait for me the come back or leave a not at the door. They locked me out. It took me 5 minutes to fix the credit card issue and around an hour to get in. The room door wouldn't open as it was locked by security and had me go up and down to the reception few times and wait at the corridor after a long day for the door issue to be fixed after few people going back and forth. Funny enough, they expect me to be ok with this whole unneeded drama. It didn't end here. Upon check out, the line was long so I was told by the reception to handover the room key and the bill will be emailed to me in few hours. To this day, 2 months later, no bill showed up whatsoever. I couldn't even claim my points online since the points system was as lame as process and asks for the bill number. I didnt know whether the issue was about the people, they seemed nice, or the process . Frankly, this was one of the unpleasant experiences to remember I had been through which would be my filter before I would even consider going back to this hotel. Read less
Image of the Tripadvisor rating If you want a good night’s sleep, this is not the place

Nov 8, 2019 Annaswintwr

I stayed here for business for 4 nights. Beyond the mediocre design of the room which clearly needs some updating, the worst was the constant noise from the elevators 24/7. I was moved to a room as far away from the elevators as possible but still heard it all through the night despite ear buds and noise cancelling phones. The hotel promised me a… Read more
I stayed here for business for 4 nights. Beyond the mediocre design of the room which clearly needs some updating, the worst was the constant noise from the elevators 24/7. I was moved to a room as far away from the elevators as possible but still heard it all through the night despite ear buds and noise cancelling phones. The hotel promised me a reimbursement but upon check out nothing was done. For the price I paid for this hotel I would have expected much more! Read less
Image of the Tripadvisor rating Amazing Hotel

Nov 6, 2019 Antoniocollucci

I tried W time Squares to qualify accommodations and service, just one word.. AMAZING property. Since the moment you arrived to the Mezzanine, you feel the energy, vibe and great atmosphere of New York. My room view overlooking Central Park was outstanding. My new home in NY