The Maxwell New York City

Midtown, New York

The hotel

One of the city's first designer hotels, The Maxwell is a contemporary classic with its famous living room-style lobby and cool bar and restaurant. Choose from Heartbeat for breakfast, lunch or dinner, or you're able to eat in the comfort of your room with the room service, available 24 hours a day. Alternatively, head out and explore New York's foodie scene.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On Lexington Avenue in the fashionable East Side. A 2-block walk from the subway and an easy walk from Midtown attractions including Grand Central Station. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

688 rooms. All with air-conditioning, TV with pay-per-view films, CD player, tea/coffee maker, WiFi access*, mini-bar*, safe, iron and board, bathrobes and hairdryer. Cozy Rooms are 170 sq ft and feature large windows with views of Midtown, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Queen Rooms are slightly larger at 200 sq ft and have views of the city, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Rooms are 220 sq ft and have views of the city, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Heartbeat (open for breakfast, lunch and dinner). Living Room Lounge (bar). Fitness centre. 24-hour room service*. Laundry/valet service*. Babysitting service*. WiFi access*. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2035)
  • Very good (1469)
  • Average (678)
  • Poor (373)
  • Terrible (229)
Image of the Tripadvisor rating Fantastic Stay in the Fantastic Suite

Jul 15, 2019 JackUnion Glasgow, United Kingdom

I really do love the vibe of this hotel. Booked a Fantastic Suite and was suitably impressed. I was accommodated on the 29th floor (high floor requested and high floor given). You enter this hotel at ground level and take the elevator to the 7th floor where the check in and lobby bar are located. If its your first time you will no doubt be… Read more
I really do love the vibe of this hotel. Booked a Fantastic Suite and was suitably impressed. I was accommodated on the 29th floor (high floor requested and high floor given). You enter this hotel at ground level and take the elevator to the 7th floor where the check in and lobby bar are located. If its your first time you will no doubt be impressed by the design and decor of the hotel. Every member of staff I encountered were friendly and helpful from check in and the bar to housekeeping. We decided to sleep later one day and requested that housekeeping come back later. They gave us a courtesy call just before the requested time to make sure we were ready. In room you enter the Fantastic Suite into the living area which encompasses a half bathroom, a comfortable sofa, a work desk, a large TV and the mini bar. There are two doors leading into the bedroom where the main bathroom is and a nice lounge chair by the window to take in some of the views of the city. The mini bar is stocked with a range of beers (Corona, Heineken and Amstel Light) as well as various spirits, soda and Gatorade. Normal mini bar prices for such a hotel apply. Room service requests were prompt. They advise 25 minutes when you call but they get to you as soon as possible. The only thing I think is a bad look on the hotel is that they charge you $9 for a bottle VOSS water. Its the small touches that can make a hotel stay special and I have seen these given complimentary at "lesser" hotels. The location is also ideal, right on Broadway at 47th street. With a Starbucks directly across the street and a Duane Reade Pharmacy at the end of the block you won't have to travel far for items of convenience. All in all a very good stay at my favourite hotel in NYC. Read less
Image of the Tripadvisor rating Great location for NYC

Jul 7, 2019 mary ann N

Great Hotel everything you need. Located right in the hub of NYC. Just walk out and there you are right by Times Square. Staff is great helped us get tickets for the local sights. Food great in the hotel. Service perfect for us. Used the conference rooms and they were great Only thing but this is how it is rooms are modern no dresser drawers.… Read more
Great Hotel everything you need. Located right in the hub of NYC. Just walk out and there you are right by Times Square. Staff is great helped us get tickets for the local sights. Food great in the hotel. Service perfect for us. Used the conference rooms and they were great Only thing but this is how it is rooms are modern no dresser drawers. Shower was awesome Rooms were clean and sharp Read less
Image of the Tripadvisor rating Money'$ worth and more!

Jul 3, 2019 BMFR1066 Chicago, Illinois

This modestly priced, conveniently located hotel has great service. From the friendly check-in to the impeccable maid service, they check all the boxes and then some. When I registered comments through the brief online survey, they were addressed within the hour. I wrote that I needed two light bulbs changed, and "I wish I had a coffee maker in… Read more
This modestly priced, conveniently located hotel has great service. From the friendly check-in to the impeccable maid service, they check all the boxes and then some. When I registered comments through the brief online survey, they were addressed within the hour. I wrote that I needed two light bulbs changed, and "I wish I had a coffee maker in the room." The response both times was positive and immediate. It's not the most perfectly appointed hotel I have ever stayed in, but great service is a high bar that many fancier and more expensive hotels fall short of. Read less
Image of the Tripadvisor rating Perfect World Pride Host Hotel

Jul 2, 2019 GrinTo Toronto, Canada

I had wonderful stay at the W Times Square June 28 -July 1, 2019. From the moment I arrived till my departure every staff member made me feel at home and added to my festive weekend. Nicholas made me feel welcome at checkin and gave me advice for my stay while another staff member kindly gave me a much need Sangria. My room was very nicely… Read more
I had wonderful stay at the W Times Square June 28 -July 1, 2019. From the moment I arrived till my departure every staff member made me feel at home and added to my festive weekend. Nicholas made me feel welcome at checkin and gave me advice for my stay while another staff member kindly gave me a much need Sangria. My room was very nicely decorated and spotless. I was in 3009 which has a partial view of Time Square north and a bit of the Hudson River. The lounge was fun with a cool vibe and the serving staff were outgoing and friendly. I look forward to visiting NYC again and look forward to staying at the W Times Square again. Read less
Image of the Tripadvisor rating Great Hotel right in Times Square

Jul 2, 2019 tajhaye George Town, Grand Cayman

Hotel is located in the centre of Times Square and in walking distance to most sights in Manhattan. Great Mexican restaurant in the hotel. Excellent bar area which turns into a mini nightclub later in the nights. Friendly and helpful staff. Clean rooms, comfy beds and healthy wifi. Would definitely stay here again!