The Maxwell New York City

Midtown, New York

The hotel

One of the city's first designer hotels, The Maxwell is a contemporary classic with its famous living room-style lobby and cool bar and restaurant. Choose from Heartbeat for breakfast, lunch or dinner, or you're able to eat in the comfort of your room with the room service, available 24 hours a day. Alternatively, head out and explore New York's foodie scene.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On Lexington Avenue in the fashionable East Side. A 2-block walk from the subway and an easy walk from Midtown attractions including Grand Central Station. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

688 rooms. All with air-conditioning, TV with pay-per-view films, CD player, tea/coffee maker, WiFi access*, mini-bar*, safe, iron and board, bathrobes and hairdryer. Cozy Rooms are 170 sq ft and feature large windows with views of Midtown, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Queen Rooms are slightly larger at 200 sq ft and have views of the city, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Rooms are 220 sq ft and have views of the city, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Heartbeat (open for breakfast, lunch and dinner). Living Room Lounge (bar). Fitness centre. 24-hour room service*. Laundry/valet service*. Babysitting service*. WiFi access*. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2061)
  • Very good (1497)
  • Average (695)
  • Poor (383)
  • Terrible (241)
Image of the Tripadvisor rating Not Bad...

Jan 22, 2020 Gmoney71 London, United Kingdom

Having stayed in the Q Hotel in Hong Kong, the New York W Hotel was always going to be a slight let down..... The hotel is in a great location just off Times Square (if you like that kinda thing...) So getting around is not an issue. The staff are all very friendly and helpful. As for the rooms.....they are small when compared to the Hong Kong… Read more
Having stayed in the Q Hotel in Hong Kong, the New York W Hotel was always going to be a slight let down..... The hotel is in a great location just off Times Square (if you like that kinda thing...) So getting around is not an issue. The staff are all very friendly and helpful. As for the rooms.....they are small when compared to the Hong Kong W and feel dated.... The AC is too loud and the noise from busy Times Square is hard to avoid. I wouldn't go out of my way to stay here.....but I will be back again in 2 weeks as my office is right across the street and we get an excellent corporate rate Read less
Image of the Tripadvisor rating NEW YEAR RIP OFF!!

Jan 16, 2020 pinkminxy Hampshire, United Kingdom

Will never book with this hotel again!! 2 weeks later and I am still waiting for the £360 incidentals to be refunded back onto my credit card!! “ Incidental charges are costs of items and services that are not part of the main bill. A credit card details are taken to cover any incidental charges such as phone calls and room service. Payment for… Read more
Will never book with this hotel again!! 2 weeks later and I am still waiting for the £360 incidentals to be refunded back onto my credit card!! “ Incidental charges are costs of items and services that are not part of the main bill. A credit card details are taken to cover any incidental charges such as phone calls and room service. Payment for accommodation and incidental charges must be made when checking out. NOT AT CHECK IN and then to make customers wait over 14 business days to refund!! Still waiting!! this is THEFT Read less
Image of the Tripadvisor rating Nice

Jan 10, 2020 keshashah Mumbai, India

Love the hotel love the staff were there one of the best hotel I have ever seen highly recommend this hotel the ambiance is very good the food is very good the rooms over there are very good so sweet is very nice
Image of the Tripadvisor rating Best place to stay in Time Square!

Jan 7, 2020 susankU602HZ Dallas, United States

I love this place. The staff is super friendly. Everyone from the bartender to the cleaning staff are super nice. The rooms are stylish and in good condition. It is Time Square, so it’s a bit of a hassle trying to get to business meetings. But if you need to be or want to be in Time Square this is the place. I’ve stayed at most of the other… Read more
I love this place. The staff is super friendly. Everyone from the bartender to the cleaning staff are super nice. The rooms are stylish and in good condition. It is Time Square, so it’s a bit of a hassle trying to get to business meetings. But if you need to be or want to be in Time Square this is the place. I’ve stayed at most of the other big hotels in the area and I keep coming back here! Read less
Image of the Tripadvisor rating Comfortable - Great Views

Jan 7, 2020 Patty W

We went to the W on Times Square the week before Christmas. Normally I do not like to go to Times Square, but we were with friends and had a great time despite the crowds. And yes, the streets in the area were insanely crowded. The hotel was very clean, the temperature comfortable. The bed was comfortable as well. It's a dark hotel, low lights… Read more
We went to the W on Times Square the week before Christmas. Normally I do not like to go to Times Square, but we were with friends and had a great time despite the crowds. And yes, the streets in the area were insanely crowded. The hotel was very clean, the temperature comfortable. The bed was comfortable as well. It's a dark hotel, low lights everywhere which is something that I'm not a fan of.(Lighting in the room was great though). Service was good, the people were solicitous. We ate at the onsite restaurants which were delicious. We had a view of the street that Hamilton is playing in. We went to see the Rockettes Christmas program which was great. I admit, it is a good location as far as proximity to fun. My favorite thing about the W was a bellman named Frank (Francis!) He just made us smile he was so great. Not just because he was a hard worked, which he was, but he just seemed to happy to be there helping us. It's a gift to us all! Wish all employees had that attitude! Read less