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Self Catering

Self catering holidays

All the comfort and independence of home: Self-catering holidays.

Not every holidayer likes things done for them. In fact, sometimes it’s just better to have that little bit of independence while on holiday, isn’t it? Of course, having independence on your holiday doesn’t have to mean meticulous planning, at least not with us… Try a self-catering holiday, and take control of your trip with ease.

At Virgin Holidays, we’re all about ensuring your perfect getaway is just that: perfect. Which is why we’ve got some of the very best self-catering holidays on offer, to offer. If you want an independent feel to your holiday without sacrificing on that all-important cared-for environment, our self-catering package holidays are just the ticket.

Our Florida self-catering packages – including apartments in OrlandoNaples and Marco Island – are hand-selected to ensure you get the independence you need, but with the luxury and convenience that comes with staying in a resort complex. All the amenities are of course included, so you won’t be without your pools, sundecks, restaurants or bars.

Most of our self-catered holidays also come with kitchenette facilities, so you can cook your own meals if you don’t fancy eating out, and our complimentary kids’ clubs ensure family self-catering holidays go without a hitch. You can thank us for the supervised kids’ entertainment later, parents.

Heading to Universal Orlando Resort? Our Orlando, Florida self-catering resorts are conveniently located just a stone’s throw away, so you won’t have any problem travelling to and from. Bahama Bay Resort is just a 15-minute drive away from all the action, so you can forget about uncomfortable travel and moaning kids.

If you’ve got beaches on the mind, you’ll love Residence Inn Naples, ideally located next to all the best beaches, as well as the Everglades and a whole host of other activities. Sports fanatics, you’re gonna love this place, too – you’ll have full access to tennis courts, golf courses and volleyball facilities, and the heated pool is a plus!

At the end of the day, what matters most is that you are in control of your own holiday. You can decide what to eat and when, whether that’s out and about or cooked back at your hotel, as well as how to spend your days. But holiday independence doesn’t mean you have to do all the planning.

Check out our self-catering hotels and villas to pick out the perfect package for you, and we’ll make sure it goes as smoothly as all good holidays should.

Self-catering hotels and villas

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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