Banff Aspen Lodge

Banff, Alberta

The hotel

They may call themselves a ‘base camp’, but that’s definitely only in spirit — not in style. Thanks to its location, Banff Aspen Lodge is favoured by those wanting to pitch up and experience all the attractions of this popular ski and spa town, from its snow sports to its famous hot springs. But its style is far from ‘base camp’. Smart and swanky, its rustic-meets-chic décor is matched by a series of extra touches that make an ‘outdoorsy’ holiday uncharacteristically comfortable, like complimentary WiFi, ski and bike storage, the coffee and cake-stocked Whitebark Café, and a steam room and sauna for soothing adventure-weary muscles. You can start your day filling up at the complimentary breakfast buffet, with its local bacon and sausages and home-baked treats. And you can end it in an outdoor hot tub with a crackling fireplace.

Amenities

  • Ski
  • Hot tub
  • Families
  • Free Parking
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Downtown Banff, a short stroll to local restaurants, museums, shopping and galleries. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

89 rooms. All with TV, clock radio, complimentary WiFi access, kettle, coffee maker, mini-fridge, hairdryer, iron and board and safe. Superior Rooms are equipped with a balcony or patio and feature 1 queen-size bed, sleeping maximum 2 adults.

Premium Rooms are more spacious and feature a balcony or patio, with either 1 queen-size bed and 2 single beds or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast Room serving a variety of hot and cold breakfast items including house-made granola and baked goods. Whitebark Cafe serving organic coffee and premium tea along with pastries and baked goods. 2 outdoor hot tubs with an outdoor fireplace. Steam room and sauna. Complimentary WiFi access. Laundry service*. Ski lock-up and ski and bike security. Complimentary parking.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (930)
  • Very good (876)
  • Average (240)
  • Poor (79)
  • Terrible (49)
Image of the Tripadvisor rating Not a terrible property, but the management...

Oct 6, 2020 Discover38190081167 Phoenix, Arizona

My wife and I stayed here on our anniversary, and the experience was nothing short of disappointing, possibly the worst hotel experience I’ve had. The property was commensurate with the price and website description, nothing fancy, but adequate for budget vacation in Banff. The room was clean and neat, and there was a complimentary breakfast… Read more
My wife and I stayed here on our anniversary, and the experience was nothing short of disappointing, possibly the worst hotel experience I’ve had. The property was commensurate with the price and website description, nothing fancy, but adequate for budget vacation in Banff. The room was clean and neat, and there was a complimentary breakfast buffet, although I would not recommend it. The trouble started when, on the night of our anniversary, the toilet and bathtub began to overflow. To our surprise, the night manager’s response was to bring me a bucket with a plunger. No further explanation was offered. After I unsuccessfully attempted to plunge my own toilet, the manager finally agreed to call a plumber. He didn’t arrive until the early hours of the morning, and the manager never offered to switch rooms for us. When questioned by my wife why she (the manager) didn’t plunge our toilet for us, or call for the plumber right away, she said that she didn’t know how and calling at night would have made it an emergency. To us, this did represent an emergency, as we were unable to use the bathroom in our own hotel room. In the morning, frustrated, my wife insisted that we be given a new room for the remainder of our stay, mainly so we could shower and use the restroom before leaving. The front desk agreed to do so, but they made sure to tell us that we had to check out of the new room in exactly thirty minutes to avoid late checkout charges. This seemed unreasonable to us, but we attempted to comply, quickly showering and checking out. Upon arriving back home, I realized that I had left a computer cable in the room. We called the hotel and asked if they would mail it back to us, and they demanded for 50 dollars to do so. We appealed to them for free, or partially sharing, shipping costs based on our terrible experience. The manager, more concerned with showcasing her business acumen then serving the customer, explained to us in very smug and condescending terms that she would be unable to recover her losses if she did that. I never received the cable back. Overall, the experience was terrible, and I would not return under any circumstance. Read less
Image of the Tripadvisor rating Good hospitality with simple and clean amenities

Mar 25, 2020 khooi2020 Vancouver, Canada

We stayed for 2 nights when we stopped in Banff on a transCanada trip (with a u-haul). The staff were very pleasant and accommodating of us (including our giant truck). The location was good- walking distance to town.
Image of the Tripadvisor rating Another great stay at the Banff Aspen (in Banff, not Aspen.) When we are in Aspen, we stay at the Aspen Banff.

Mar 25, 2020 JimmyB3Smith Toronto, Canada

Look both ways before crossing the street in Banff.The Banff Aspen is a great place to stay due to its handy location, well placed hot tubs - outside between the rooms on the ground floor, the nice relaxing entrance and foyer, the very helpful and personable staff both at the front desk as well as those servicing the rooms, the good quality WiFi… Read more
Look both ways before crossing the street in Banff.The Banff Aspen is a great place to stay due to its handy location, well placed hot tubs - outside between the rooms on the ground floor, the nice relaxing entrance and foyer, the very helpful and personable staff both at the front desk as well as those servicing the rooms, the good quality WiFi throughout, the clean rooms, the double sinks, the split rooms (so that you don't have to hear your girlfriend or wife snore like a bear (mine doesn't, more like a three bears in random harmony) and the sauna and ability to feed the wildlife right from your room, as the deer love to stop by and visit for a snack or two. Read less
Image of the Tripadvisor rating Birthday ski trip

Mar 22, 2020 622jennaf Belleville, Canada

We stayed march 12-15 (before the covid-19 really started shutting things down). I booked our stay online through booking.com, but was nervous because it was booked around the time of march break starting. The hotel was busy but actually quite quiet (could have been due to covid-19). The room was nice, clean but a bit small. Only real… Read more
We stayed march 12-15 (before the covid-19 really started shutting things down). I booked our stay online through booking.com, but was nervous because it was booked around the time of march break starting. The hotel was busy but actually quite quiet (could have been due to covid-19). The room was nice, clean but a bit small. Only real complaint would be the shower/tub, the tub was only maybe 2 ft deep (pretty low) and the shower head was very low in the wall as well. If you’re tall it makes for an interesting shower. The hot tubs are nice, we didn’t utilize them as much as we would have liked but covid-19 didn’t make sharing a small space of steam very appealing. The location is really great! We really lucked out with that because it’s basically in the middle of the hotel strip and easy walking distance to all the shops. The shuttle for skiing is right out front. Free parking if you have a car, underground and behind the building. I picked this hotel because it included breakfast. There was lots of food variety, even if you’re picky there’s plenty of food to choose from. The white bark cafe also has hot drinks and food for a fee. For the price, with breakfast and the location, we would definitely stay again and recommend. Read less
Image of the Tripadvisor rating Great place to stay in Banff

Mar 17, 2020 sbale211 Gold Coast, Australia

Great central located hotel in Banff. Nice big room with two double beds and with a balcony to watch the snow falling. Easy friendly breakfast. Excellent spas that are great for debriefing at the end of a active ski day. Bus stop located just next door!