Banff Caribou Lodge & Spa

Banff, Alberta

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge and a great Steakhouse restaurant. This is a very comfortable property within easy reach of Downtown.

Amenities

  • Bar
  • Ski
  • Spa
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and board. Standard Rooms with 1 king-size bed and 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Canadian famous Keg Steakhouse & Bar with rustic ambience (open for breakfast, lunch and dinner). Lounge with large stone fireplace. Health club with fitness room, jetted hot pool and steam room. Red Earth Spa* with treatments. Ski and board lockers*. Complimentary WiFi access. Laundry/dry-cleaning service*. Room service*. Complimentary underground self-parking. Free daily Banff town shuttle bus 7:30am-11:00pm.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (882)
  • Very good (999)
  • Average (394)
  • Poor (137)
  • Terrible (62)
Image of the Tripadvisor rating Average Hotel

Jul 18, 2021 hl786 toront

I stayed at the Caribou lodge in Banff, not a bad place They had underground parking, on site The Keg restaurant, great hot pool and gym. The overall hotel was clean, rooms were smaller than expected, our fridge wasnt working so the front desk agent let us keep our food in a fridge in one of the vacant room…. The rooms dont have a/c and it was… Read more
I stayed at the Caribou lodge in Banff, not a bad place They had underground parking, on site The Keg restaurant, great hot pool and gym. The overall hotel was clean, rooms were smaller than expected, our fridge wasnt working so the front desk agent let us keep our food in a fridge in one of the vacant room…. The rooms dont have a/c and it was pretty warm, when I turned the fan on it was making odd noises which got annoying at night Nice location right in downtown Banff Read less
Image of the Tripadvisor rating Don’t stay here!

May 31, 2021 960josied

Absolute worst place to stay in Banff. We payed for our hotel online and arriving at 10pm. Although it was 24/7 service??? ... Apparently there was nobody at the hotel who could access our booking and told us it could take 2 hours before they could check us in 😂. So we sat in the parking lot for 2 hours exhausted and just wanting to go to bed.… Read more
Absolute worst place to stay in Banff. We payed for our hotel online and arriving at 10pm. Although it was 24/7 service??? ... Apparently there was nobody at the hotel who could access our booking and told us it could take 2 hours before they could check us in 😂. So we sat in the parking lot for 2 hours exhausted and just wanting to go to bed. The next day they offered us a 10% discount for the inconvenience.. so generous. The supervisor was very rude. No toilet paper in the room upon arrival. Yellow stained pillow cases. The soaps in the shower were empty. Air conditioning didn’t work. There’s no fan in the bathroom so good luck getting ready after you shower. It filled the whole bedroom with steam. Honestly just go anywhere but here. This place ruined our stay in Banff. Read less
Image of the Tripadvisor rating Love Banff!

May 24, 2021 Anandapm1970

We have stayed here before and enjoyed the rustic feel of the hotel, love the brick fireplace in the lobby. However, the rooms are in serious need of updates. The staff is very friendly, knowledgeable and accommodating. We’ve never had an issue with them. The first room we checked into must have been skipped by housekeeping, felt dirty, not… Read more
We have stayed here before and enjoyed the rustic feel of the hotel, love the brick fireplace in the lobby. However, the rooms are in serious need of updates. The staff is very friendly, knowledgeable and accommodating. We’ve never had an issue with them. The first room we checked into must have been skipped by housekeeping, felt dirty, not vacuumed and a filthy duvet. I nicely called the front desk and they moved us to another room without asking, along with a complimentary bottle of wine. The underground parking garage is not for anyone driving a big vehicle, a clearance of 6’4, our truck had very little room, the cement flower beds are way to close to the entrance/exit of the garage. We actually scraped our passenger door coming out of the garage. It’s a very tight squeeze. We love the fact that the Keg is in the hotel. The spa is lovely, we used it on our visit last spring. We love Banff and love to walk so this hotel is fairly close to downtown. I’d stay again if the rooms were updated a bit and next time we will drive our Honda Civic :) Read less
Image of the Tripadvisor rating Banff Caribou Lodge

May 16, 2021 Bonbon708 Edmonton, Canada

Came for a weekend to destress. We were offered an upgrade for a room with a balcony and view. Paid extra for a view of the carport roof. No A/C in these rooms. No shampoo or soap but a $20 Rocky mountain soap daily oat lotion on counter if you use. Balcony curtains are filthy. Coffee packs in room have no flavor. Upgrades needed. You would… Read more
Came for a weekend to destress. We were offered an upgrade for a room with a balcony and view. Paid extra for a view of the carport roof. No A/C in these rooms. No shampoo or soap but a $20 Rocky mountain soap daily oat lotion on counter if you use. Balcony curtains are filthy. Coffee packs in room have no flavor. Upgrades needed. You would think since they're so slow with covid that they'd try to impress the few people that booked. Read less
Image of the Tripadvisor rating AVOID - rude staff - poor Covid protocols

Apr 12, 2021 SSmith197612

We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my… Read more
We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my booking even though I was within my cancellation window, when my booking fee was hit with a damage deposit - NEVER in the 11yrs of staying in Banff in any of the hotels have I been required to pay this and despite offering proof I was dismissed as liar. There is a way to convey yourself and this is not it. AHS and AB government Covid protocols of Social distancing were not adhered to and staff watched as different cohort groups were abusive to others trying to respect them. Read less