Banff Caribou Lodge & Spa

Banff, Alberta

Virgin rating

Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse
Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge, full service spa and a great Steakhouse restaurant; this is a very comfortable property within easy reach of Downtown Banff. Surrounded by mountains, there are plenty of outdoor activities to keep you busy too - just ask one of the hotel staff for their local knowledge and they will have you finding Banff's best kept secrets in no time. 

Amenities

  • Ski
  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and ironing board. 

Standard Rooms with either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Complimentary heated underground parking. Complimentary Banff Local Roam bus pass. Ski Bus* stops at the hotel for various destinations.

Keg Steakhouse and Bar (open for breakfast and dinner - room service available during restaurant hours).

Hot pool. Fitness room. Red Earth Spa*. Lounge with large stone fireplace.

Complimentary WiFi.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (911)
  • Very good (1043)
  • Average (421)
  • Poor (151)
  • Terrible (79)
Image of the Tripadvisor rating Good stay

Sep 9, 2024 AH_CH28

Stayed for 3 nights, restaurant was good, room was decent size. No air con in the room which was an issue for August as having the windows open day & night wasn’t enough, the room was just too hot! Walking distance (10 mins) to the main area but plenty of restaurant options around. Free parking and overall nice stay.
Image of the Tripadvisor rating Not worth the money

Aug 24, 2024 Debbydu Greater Manchester, United Kingdom

The hotel is old n really needs a refurb. The rooms are clean, but drawers are falling to pieces. No aircon in the rooms. We were lucky as they loaned us one of the six mobile units that they have on offer in the hotel, it worked, but was very noisy. The bedding didn’t fit very well either as my sheet fell off every night. The pool n… Read more
The hotel is old n really needs a refurb. The rooms are clean, but drawers are falling to pieces. No aircon in the rooms. We were lucky as they loaned us one of the six mobile units that they have on offer in the hotel, it worked, but was very noisy. The bedding didn’t fit very well either as my sheet fell off every night. The pool n sauna were not in use for most of the 6 days we were there which was quite disappointing as we had planned on spending a day chilling out around it. They did offer us an alternative in their sister hotel the Fox which was about a five minute walk away and which was being used by their residents when we went. My cousin booked an accessible room, which you couldn’t navigate either a walker or wheelchair around the beds. They also have a residents bar ran by a third party who were very awkward with us when we wanted to sit in the sun on the patio, they refused to allow us to move tables around and wanted us to sit on a table for 3 and one for 4 across the patio even though they charge an extra 18% for serving more than 6. The bar also shuts at 10 and you can’t get food past 9.30. When had travelled on the rocky mountaineer and arrived late only to be told there was nothing on offer. We tried to order room service which also stopped at 9.30. Shame really as when you walk in to reception it looks quite inviting. Read less
Image of the Tripadvisor rating Quality and Care

Aug 12, 2024 agrove707

We had stayed at the Caribou Lodge about 10 years ago and were happy to see that the quality we valued then continued to hold today. Comfortable rooms, quiet hallways, plenty of parking and close enough to town to walk to all shops and restaurants each night of our stay. We used the large hot tub on the first floor. Everything was clean and well… Read more
We had stayed at the Caribou Lodge about 10 years ago and were happy to see that the quality we valued then continued to hold today. Comfortable rooms, quiet hallways, plenty of parking and close enough to town to walk to all shops and restaurants each night of our stay. We used the large hot tub on the first floor. Everything was clean and well maintained. Read less
Image of the Tripadvisor rating If you want to eat in the hotel reserve a table at the Keg. Be aware there are two restaurants the keg🤭 in banff

Aug 11, 2024 C535INlindav Goes, The Netherlands

Caribou lodges we thank you. Your staff is so friendly and helpful getting around. Check in early no problem, and the room was beautifull. Good beds and spotless clean. We really enjoyed our time with you. The parking for the car was tight, but we were so glad that we could park under the hotel. We walked to town, we could have used the free bus… Read more
Caribou lodges we thank you. Your staff is so friendly and helpful getting around. Check in early no problem, and the room was beautifull. Good beds and spotless clean. We really enjoyed our time with you. The parking for the car was tight, but we were so glad that we could park under the hotel. We walked to town, we could have used the free bus tickets but we really enjoyed the stroll to banff town. Read less
Image of the Tripadvisor rating Disappointing stay

Aug 3, 2024 lwig2023 Peterborough, Canada

We stayed here for three nights as part of a Rocky Mountaineer package and I do not feel this hotel comes even close to competing with others at a similar price point. I would not stay here if booking on my own. There appeared to be many other nicer looking properties within downtown Banff. The charm of the lodge decor in the lobby ends there.… Read more
We stayed here for three nights as part of a Rocky Mountaineer package and I do not feel this hotel comes even close to competing with others at a similar price point. I would not stay here if booking on my own. There appeared to be many other nicer looking properties within downtown Banff. The charm of the lodge decor in the lobby ends there. The rooms are really outdated, dark and in desperate need of a an update, including air conditioning. The onsite Keg restaurant was handy for breakfast when you wanted to get an early start. The onsite amenities are somewhat of a joke however…my son couldn’t use the fitness room as the air conditioning was broke and the room was dangerously warm. The hotel needs to upgrade everything from its rooms to its facilities. I would not stay here again and cannot recommend. Read less