Banff Caribou Lodge & Spa

Banff, Alberta

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge and a great Steakhouse restaurant. This is a very comfortable property within easy reach of Downtown.

Amenities

  • Bar
  • Ski
  • Spa
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and board. Standard Rooms with 1 king-size bed and 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Canadian famous Keg Steakhouse & Bar with rustic ambience (open for breakfast, lunch and dinner). Lounge with large stone fireplace. Health club with fitness room, jetted hot pool and steam room. Red Earth Spa* with treatments. Ski and board lockers*. Complimentary WiFi access. Laundry/dry-cleaning service*. Room service*. Complimentary underground self-parking. Free daily Banff town shuttle bus 7:30am-11:00pm.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (881)
  • Very good (994)
  • Average (387)
  • Poor (131)
  • Terrible (57)
Image of the Tripadvisor rating Not what it used to be

Jul 5, 2020 MissRillo Edmonton, Canada

We have stayed at this hotel several times over the past 5 years, first few stays were great, but this time was flat out not worth the price. Given the times (COVID), the room was not up to par on cleanliness...especially since they are only cleaning between guests and NOT during your stay. I feel like not cleaning during your stay makes zero… Read more
We have stayed at this hotel several times over the past 5 years, first few stays were great, but this time was flat out not worth the price. Given the times (COVID), the room was not up to par on cleanliness...especially since they are only cleaning between guests and NOT during your stay. I feel like not cleaning during your stay makes zero sense - it should not be an issue if proper protocols are followed, I have stayed at 3 other hotels during COVID and not one of them used it as an excuse not to clean. The chairs and tables in the room were visibly dirty and we had to clean them ourselves with wet wipes. The bed was ok, however the duvet desperately needs to be replaced - lumpy bumpy and pretty much useless. It would have been nice to know that coffee machines have been removed from the room as well. On a positive note, check in and out was quick and seamless. We will be staying elsewhere our next trip to Banff. Read less
Image of the Tripadvisor rating Canada day in Banff

Jul 5, 2020 tourguideraph Vancouver, Canada

Seen a few complaints in over reviews before I booked this like “no balcony” or “really long walk into town” or “front desk didn’t have ski passes available to purchase”... All of which are things you would’ve known in advance or could’ve found out very easily... Only complaint is the room was tiny for the price and super dark without light on,… Read more
Seen a few complaints in over reviews before I booked this like “no balcony” or “really long walk into town” or “front desk didn’t have ski passes available to purchase”... All of which are things you would’ve known in advance or could’ve found out very easily... Only complaint is the room was tiny for the price and super dark without light on, but impeccably cleaned and great private bathroom. I can see people complaining about the 1-1.5km walk into town in the dead of winter, but in the summertime it’s nice walking, riding or driving a little bit into town and avoiding the hustle-bustle? Location is fine, having a The Keg downstairs is super convenient and most importantly - staff were great. Huge shout out to Jacob at the front desk - could tell he was doing his best in a busy/strange/stressful time to work in a hotel. Read less
Image of the Tripadvisor rating Overpriced for the rooms

Feb 22, 2020 amberw609 Moose Jaw, Canada

We stayed 2 nights in February. None of the staff, front desk or anyone staff that crosses paths in the hallways were indifferent. No one was friendly. We were standing outside of the keg doors looking at weather sheet on the counter and looking in the restaurant. When one of the staff seen us he came over and very loudly, while looking at us,… Read more
We stayed 2 nights in February. None of the staff, front desk or anyone staff that crosses paths in the hallways were indifferent. No one was friendly. We were standing outside of the keg doors looking at weather sheet on the counter and looking in the restaurant. When one of the staff seen us he came over and very loudly, while looking at us, without a word moved chairs in front of the entrance. Ya, we got it, you are closed. The rooms are very small. Very small. For the price of the hotel I was surprised at the size of the room. We had planned on purchasing our lift passes from the front desk to save money and time on the hill. However, we told that they did not have any kids passes. They only have what the hill drops off....but them proceeded to tell us they would “order more”. Went the next morning, same story. So we had to wait in line at the hill. Maybe a small thing, but for a ski town I would have expected the hotel to have the passes like every other hotel has when we have been there. The entire hotel smells like campfire. Which is great, unless your son has asthma and the smoke is just too much after 2 days. It would have been nice to know ahead of time so we could have made alternate arrangements. The lobby and pool area are nice and clean. The next time we are in Banff we will definitely book somewhere else. Read less
Image of the Tripadvisor rating "Nice" Hotel

Feb 20, 2020 alisabinhope Rotorua, New Zealand

Stayed for two weeks, housekeeping was a problem, but after two complaints the issues were rectified. Rooms "nice", in fact, everything about the hotel is "nice" not great and not bad, just nice. one thing which was very odd, we had 5 people in our party in 3 rooms and all said they had freaky dreams, pretty much every night whilst staying at the… Read more
Stayed for two weeks, housekeeping was a problem, but after two complaints the issues were rectified. Rooms "nice", in fact, everything about the hotel is "nice" not great and not bad, just nice. one thing which was very odd, we had 5 people in our party in 3 rooms and all said they had freaky dreams, pretty much every night whilst staying at the hotel. The spa pool was extremely over-chlorinated, making it unpleasant, also the pool needed a good clean as the tiles were black with grease. The showers n the spa pool never had soap in the continers and the drain was clogged with hair and grease. Read less
Image of the Tripadvisor rating R & R

Feb 14, 2020 raw_banana_travels Calgary, Canada

We go every year to celebrate and decided on the Banff Caribou Lodge this time. The check-in process was seamless and underground heated parking available and lockers in for ski equipment. The location is over a kilometer from the shops and restaurants in downtown not ideal for walking on cold days. The room was dark, poor lighting, dated decor,… Read more
We go every year to celebrate and decided on the Banff Caribou Lodge this time. The check-in process was seamless and underground heated parking available and lockers in for ski equipment. The location is over a kilometer from the shops and restaurants in downtown not ideal for walking on cold days. The room was dark, poor lighting, dated decor, beds comfortable, small bar fridge, small but adequate. Toiletries were limited, no robes to wear to and from spa/hot pool. Housekeeping needed to pay attention to fullness of refillable shampoo/condition/body wash and shower curtain was dirty. We booked a couples massage at the spa (return visit), room was a bit chilly and therapist was ok. Read less