Banff Caribou Lodge & Spa

Banff, Alberta

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge and a great Steakhouse restaurant. This is a very comfortable property within easy reach of Downtown.

Amenities

  • Bar
  • Ski
  • Spa
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and board. Standard Rooms with 1 king-size bed and 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Canadian famous Keg Steakhouse & Bar with rustic ambience (open for breakfast, lunch and dinner). Lounge with large stone fireplace. Health club with fitness room, jetted hot pool and steam room. Red Earth Spa* with treatments. Ski and board lockers*. Complimentary WiFi access. Laundry/dry-cleaning service*. Room service*. Complimentary underground self-parking. Free daily Banff town shuttle bus 7:30am-11:00pm.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (882)
  • Very good (999)
  • Average (391)
  • Poor (137)
  • Terrible (61)
Image of the Tripadvisor rating AVOID - rude staff - poor Covid protocols

Apr 12, 2021 SSmith197612

We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my… Read more
We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my booking even though I was within my cancellation window, when my booking fee was hit with a damage deposit - NEVER in the 11yrs of staying in Banff in any of the hotels have I been required to pay this and despite offering proof I was dismissed as liar. There is a way to convey yourself and this is not it. AHS and AB government Covid protocols of Social distancing were not adhered to and staff watched as different cohort groups were abusive to others trying to respect them. Read less
Image of the Tripadvisor rating Cozy and comfortable-ski trip

Apr 5, 2021 sonyah595 Hamilton, Canada

We were a ski group of 20 staying at the Caribou for 7 nights All Covid precautions were taken. Unfortunately I was not able to get a reservation to enjoy the hot tub or a Spa treatment. But was able to enjoy a spa massage at the Moose hotel's spa which is a sistor spa of the Caribou. We had no housekeeping during our stay due to Covid… Read more
We were a ski group of 20 staying at the Caribou for 7 nights All Covid precautions were taken. Unfortunately I was not able to get a reservation to enjoy the hot tub or a Spa treatment. But was able to enjoy a spa massage at the Moose hotel's spa which is a sistor spa of the Caribou. We had no housekeeping during our stay due to Covid restrictions but they were able to accommodate us with extra towels, toilet paper, etc if needed. We had assortment of delicious plated breakfasts that were included daily and were served quickly. A big Thank You to Trudy, the Keg's Manager that accommodated our ski group quickly in the morning so we could get on the first shuttle to our ski destinations (Sunshine or Lake Louise). Our rooms were fine with comfortable beds, good pillows but they need to replace the comforters that were lumpy and very static. Also the towels could be a better quality, some were stained and fraying. Otherwise we enjoyed our stay Read less
Image of the Tripadvisor rating Nice place, but check-in during COVID is dismal.

Apr 3, 2021 Mark K Edmonton, Canada

Our checkin was so very long. Like 1 hour wait to get a room. We even got in trouble from the Banff Police as they didn't want us blocking the road. Under COVID policies thigh might be necessary to only check in late at 4pm because of the deep cleaning, but maybe it could alleviate the long lines by opening the checking earlier as rooms come… Read more
Our checkin was so very long. Like 1 hour wait to get a room. We even got in trouble from the Banff Police as they didn't want us blocking the road. Under COVID policies thigh might be necessary to only check in late at 4pm because of the deep cleaning, but maybe it could alleviate the long lines by opening the checking earlier as rooms come available. OR allow people to check-in and then go to the town and come back later. Just an idea. Nice place tho, Banff is always magical to stay in! We will come back here! Read less
Image of the Tripadvisor rating Comfortable and v clean

Apr 2, 2021 599aminah

Booked this hotel for our last min trip to Banff. They don't let you check in before 4 pm. But once you are in the wait is worth it. The rooms are basic but very clean and very comfortable. We enjoyed our stay and will definitely return.
Image of the Tripadvisor rating Super disappointing

Apr 2, 2021 carlitac93

Rooms were very small. Family of three in a room for 4 people and it was cramped. Only had enough towels for one person. Cleanliness was obviously not a concern as the room was filthy. Wiped off multiple things with the limited bathroom towels we had and they were black with filth. So gross. Bathroom had some type of something sprayed on the floor… Read more
Rooms were very small. Family of three in a room for 4 people and it was cramped. Only had enough towels for one person. Cleanliness was obviously not a concern as the room was filthy. Wiped off multiple things with the limited bathroom towels we had and they were black with filth. So gross. Bathroom had some type of something sprayed on the floor and the walls. Dust covered everything horizontal. The room also had a gross smell. Probably from all the dogs all over the hotel. We are a dog friendly family and so many ill behaved dogs in the hotel. The Keg should be rebranded as this hotel Keg puts the name to shame. Dinner was mediocre. Drinks were meh. Breakfast was atrocious. Manager ever recooked eggs “properly” and they were still terrible. Please spend your money anywhere else. Read less