Fairmont Banff Springs

Banff, Alberta

The hotel

Known as Canada's 'Castle in the Rockies', Fairmont Banff Springs is a world-renowned iconic resort and stands as a symbol of Canadian hospitality. Located in the heart of Banff National Park with some truly breathtaking views, this is a place so magical you'll think you awoke in a storybook. With renovated guest rooms and suites, 10 dining outlets, a Willow Stream spa, bowling centre, shopping and entertainment, there is something for everyone. Access three nearby ski areas and explore the National Park, with cross-country skiing, ice skating and horse drawn sleigh rides available almost from your doorstep.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Golf
  • Restaurant

Where is it

In a beautiful location, only 1 km from downtown Banff, easily reached by on foot or public transit*. Transfer time from Calgary Airport: 1 hour 35 minutes.

Hotel information

757 rooms on 9 floors in 3 wings with 8 lifts. All with satellite TV with pay-per-view films, WiFi Internet access*, telephone, tea/coffee-making facilities, safe, hairdryer and iron and board. Fairmont Rooms with 1 king-size bed, 1 queen-size bed or 2 twin beds, sleeping maximum 2 adults.

Deluxe Rooms are larger with either 1 king-size bed, 1 queen-size bed or 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suites have 1 king-size bed and a sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont Gold Rooms are located on the 4th and 5th floors with private check-in and access to exclusive Fairmont Gold Lounge which offers continental breakfast, tea and coffee and complimentary evening canapés (5:00pm–7:00pm), rooms have either 1 king-size bed or 2 queen-size beds and sleep maximum 4 adults or 2 adults and 2 children.

10 restaurants and lounges: Vermillion Room, 1888 Chop House, Castello Italiana, Waldhaus Restaurant, Waldhaus Pub & Beirgarten, Rundle Bar, Ramsey Bar, Grapes Wine & Bistro, STOCK Food & Drink, Afternoon Tea. Indoor and outdoor heated swimming pools and whirlpool. Willow Stream Spa* with mineral pool and fitness centre* with classes, cardio-equipment and free weights. Bowling centre*. Golf course*. Tennis*. Horseback riding*. Ice rink*. Gift shops. WiFi access* in public areas. There is also a frequent shuttle* to Mount Norquay, Sunshine and Lake Louise for downhill and cross-country skiing in the winter months. Car parking CA$29 plus tax for self-parking and CA$43 plus tax for valet parking, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5845)
  • Very good (1802)
  • Average (693)
  • Poor (377)
  • Terrible (225)
Image of the Tripadvisor rating Unfortunate changes in service on the Gold Level.

Jul 28, 2021 Dave B Calgary, Canada

We have stayed on the Gold Level several times and it has always been the epitome of service and value. Sadly, this has changed. The Gold Level Rooms include breakfast served in the Lounge as well as appetizers from 4-6pm also in the lounge. The pandemic has changed all these from buffet to table service, and this has been well adapted in the… Read more
We have stayed on the Gold Level several times and it has always been the epitome of service and value. Sadly, this has changed. The Gold Level Rooms include breakfast served in the Lounge as well as appetizers from 4-6pm also in the lounge. The pandemic has changed all these from buffet to table service, and this has been well adapted in the past. The food has suffered a noticeable decline in quality and the service has dropped even further. In all our visits to the lounge this trip, we were forgotten all but once. (Thank you Emmet, you are awesome.) One breakfast, we were brought water and coffee immediately, and asked if we were ready to order. We asked for a minute or two and what the special was. We then waited 20 minutes or so before the wait staff returned to take our order. Breakfast was served and that was it; we were forgotten again. No check in to see if we needed anything else, no drink refills, no second cup of coffee, nothing. We left as it is not our job to go find wait staff hired to serve patrons of the Fairmont. We had checked into a beautiful, larger room on the Fairmont Gold Level Floor and was slightly surprised to see that we were only supplied with one bathrobe but, that was no issue since my wife is the one who uses these. The room itself was an absolute stunner with the exception of containing the worlds smallest bathroom; it is so small that one enters the bathroom and then must step into the shower in order to close the door! Design flaw, here. Later in the evening on our first night, we stepped off the elevator onto the 5th floor greeted by the very unpleasant smell of sewage. As returned to the room the odour became worse but, once inside the room it was clear for a short while. Soon the odour began to permeate our room so, we called Royal Service and they sent the Director of Housekeeping up who verified the stench, talked to us and provided a short term solution by ventilating the area, spraying the hall area, and providing air freshener spray to us and must have sorted the problem, because; no more smell! With a hotel this old, maintenance is common and somewhere, someone had opened a plumbing vent. Next morning and for the duration of our stay, there were no more issues. The Castle, as it is known, is still beautiful and the grounds still immaculate. Sadly, many restaurants (Grapes) are still closed but hopefully, that will change soon. The staff, especially Emmett in our case, are all friendly and pleasant, including the ones that forgot us. I think I would suggest forgoing the Gold Level as the standard has dropped so much in the lounge that the extra fare is simply not worth it unless something changes drastically. Read less
Image of the Tripadvisor rating Great resort activity provided by Alex & Melissa

Jul 25, 2021 Since1864 Toronto, Canada

Alex is really knowledgeable and passionate about giving us the wildlife tour. I really recommend you take the tour with Alex. He will let you know everything about wildlife in Banff. We also attended the painting session hosted by Melissa who is very friendly and we enjoyed a really nice painting session together.
Image of the Tripadvisor rating Majestic Hotel!

Jul 25, 2021 Scott M Schomberg, Canada

We loved our stay here! The service we received was second to none. On arrival we found a complimentary bottle of champagne and card to augment our 25th wedding anniversary celebration! The amenities are top notch! Our hotel history tour was informative and enjoyable. Thanks Alex! We enjoyed touring the grounds as well. The beautiful gardens are… Read more
We loved our stay here! The service we received was second to none. On arrival we found a complimentary bottle of champagne and card to augment our 25th wedding anniversary celebration! The amenities are top notch! Our hotel history tour was informative and enjoyable. Thanks Alex! We enjoyed touring the grounds as well. The beautiful gardens are well maintained and well arranged! They are only rivaled by the natural beauty surrounding the hotel. We found the food to be excellent and service there was fantastic as well. We only wish we had more time to experience all they have to offer! When we checked out they assisted us in correcting and confirming a scheduling mishap with our tour operator and even booked us back into our room until our transfer was to take place. Thanks Carmen! Read less
Image of the Tripadvisor rating Beautiful, unique hotel with great service!

Jul 21, 2021 Michelle_Drpbnj Saskatoon, Canada

Stunning hotel and grounds, full of history. Staff were very attentive and helpful. Hotel is 133 years old and rooms are smaller than newer hotels, but they are still comfortable with amazing views. The spa is an absolute gem and worth every cent (trust me, it’s amazing). Cons: plug ins are somewhat scarce in the rooms, including only one side of… Read more
Stunning hotel and grounds, full of history. Staff were very attentive and helpful. Hotel is 133 years old and rooms are smaller than newer hotels, but they are still comfortable with amazing views. The spa is an absolute gem and worth every cent (trust me, it’s amazing). Cons: plug ins are somewhat scarce in the rooms, including only one side of the bed having a plug in, cost is higher than the ‘average’ hotel in the area (but this isn’t an average hotel either), parking is costly (similar to everywhere in Banff). We did have a repeated issue with our a/c unit that woke me up several times over 2 nights. Guest services and maintenance did everything they could to identify and correct the issue as well as ensuring we were comfortable and satisfied. Read less
Image of the Tripadvisor rating Exceptionally great service

Jul 18, 2021 C1212TRdl

I recently traveled to the Fairmont Banff Springs Hotel with my mother and two others. My 91-year-old mother had worked at the hotel in 1948-49 in the Post Office that was there at the time. Upon saying so when we arrived to take a simple quick photo, we were welcomed in and treated like royalty. From our greeting by Deon as we arrived out front,… Read more
I recently traveled to the Fairmont Banff Springs Hotel with my mother and two others. My 91-year-old mother had worked at the hotel in 1948-49 in the Post Office that was there at the time. Upon saying so when we arrived to take a simple quick photo, we were welcomed in and treated like royalty. From our greeting by Deon as we arrived out front, to the front desk staff, to our discussion with VIP Concierge Don Mooney, to the table service provided by Lauren at the outdoor lounge - everyone was as friendly, helpful and accommodating as we could possibly have hoped for. Our visit far exceeded our expectations! We will never forget the experience, particularly my mother for whom this visit is sure to remain a standout memory for the rest of her life. THANK YOU to all these wonderful people! Read less