The Fox Hotel and Suites

Banff, Alberta

The hotel

The Fox Hotel and Suites captures perfectly the natural environment of Banff National Park, featuring rundle rock stonework and a cavern-style hot pool. Its very own Chili's Grill, famous for adding a tasty twist to family foods, also boasts a mountain lodge-style bar. The hotel's signature mountain luxury beds are pretty good too and very welcome indeed after an adventurous day spent negotiating the slopes or exploring your beautiful surroundings!

Amenities

  • Bar
  • Ski
  • Hot tub
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Free Breakfast
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

A 5-minute walk from Downtown Banff with its shops, bars and restaurants. Complimentary shuttle service around Banff town. Convenient location for Banff village and ski bus pick-up point. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

116 rooms on 4 floors in 1 building with 1 lift. All rooms have air-conditioning and heating, LCD TV, complimentary WiFi access, telephone, clock radio, coffee/tea-making facilities, safe, hairdryer and iron and board. Hotel Rooms have courtyard views and either 1 queen-size bed and a sofa bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (up to 16 years of age).

1-Bedroom Suites can be on either 1 or 2 levels, with a separate living room with air-conditioning, sofa bed and wood fireplace, kitchenette with small fridge, sink, microwave and toaster, 1 bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (up to 16 years of age).

2-Bedroom Suites can be on either 1 or 2 levels, with a separate living room with air-conditioning and wood fireplace, kitchenette with small fridge, sink, microwave and toaster, 2 bathrooms, 1st bedroom with either 1 king-size bed or 2 double beds, 2nd bedroom with either 1 queen-size bed or 2 double beds, sleeping maximum 7 adults or 2 adults and 5 children (up to 16 years of age).

Please note: The suites do not offer air-conditioning in the bedrooms.

Chili's Grill and Bar. Cavern-style hot pool. Fitness room. Complimentary WiFi access. Internet kiosk*. Guest laundry*. Complimentary in-room tea/coffee. Complimentary Continental breakfast at Chili's. Free self-parking.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1111)
  • Very good (914)
  • Average (315)
  • Poor (126)
  • Terrible (63)
Image of the Tripadvisor rating Family vacation August 2021

Aug 3, 2021 Curtis S St. Albert

Our family of 3 stayed at this hotel in Aug 2021. The room was basic and would not qualify as a condo as no stove and only bar fridge. Stayed in a 1 bedroom Supervisor room with the bedroom located in the basement. The ac in the living room worked fine but nor enough to cool the bedroom and one night slept on the couch. One thing that urged… Read more
Our family of 3 stayed at this hotel in Aug 2021. The room was basic and would not qualify as a condo as no stove and only bar fridge. Stayed in a 1 bedroom Supervisor room with the bedroom located in the basement. The ac in the living room worked fine but nor enough to cool the bedroom and one night slept on the couch. One thing that urged me is they advertise free parking but they had no parking Linley only enough for half the guests so they j7st say go find parking on the street. The only street parking I could find was literally 5 blocks away. You had to access your room from the street so had to stop in the middle of the street put my flashers on just to unload m vehicle. The next day was able to find a closer spot on the street but still no free underground parking like they advertise. At $450 a night they should provide parking. The room size was ok and furnishings were fine. Went one day to Chilis located in the hotel for their free breakfast but could not get service so did not bother the rest of the days. To access the pool you have to go outside and around the corner of the hotel then go down a creepy cement hallway through a old ugly metal door to get in. The do provide a bus pass but we found just as easy to walk. The room size was fine the bathroom is in the basement with the bedroom. I staff were friendly. For the price location and very poor parking I would not stay here again. Read less
Image of the Tripadvisor rating Disappointing service, stay elsewhere!

Jul 26, 2021 Michelebeauu

As a repeat customer many times over the last 3 years the service has significantly worsened. My last stay I called to upgrade my room 2 months prior and paid for the upgrade but the agent never updated the reservation. After multiple emails ignored, I finally called and received a rude response until the agent realized their own staff screwed up… Read more
As a repeat customer many times over the last 3 years the service has significantly worsened. My last stay I called to upgrade my room 2 months prior and paid for the upgrade but the agent never updated the reservation. After multiple emails ignored, I finally called and received a rude response until the agent realized their own staff screwed up the upgrade. Thankfully, she was able to upgrade the room for what I had paid. I recently emailed inquiring if repeat customers would get any deals… shockingly, no response again! Front desk staff were neither friendly or chatty. Rooms are nice but I’d rather stay somewhere that values their loyal customers and has staff that care enough to respond to simple emails. Read the reviews, poor service seems to be a common trend for the fox these days. Would not recommend staying here to anyone as I used to recommend this hotel a lot in the past. Read less
Image of the Tripadvisor rating No air conditioning, small rooms

Jul 18, 2021 Melanie M Victoria, Canada

Don’t even bother with this place. No air conditioning in the room and it was 25 degrees inside. Brutal. Don’t stay here. Unapologetic front desk staff. Way better places to stay, anyways. Stayed at the Best Western for three nights the week prior and it is far superior.
Image of the Tripadvisor rating Blown off by front desk

Jul 17, 2021 Maps22792016326 Fairmont Hot Springs, Canada

I am hoping this was a one off experience as the other few times we have stayed at the fox we were treated very well. Unfortunately, this time was for a special occasion and in the past the fox hotel has treated occasions like this with extra consideration. Were we expecting the red carpet to be rolled out? Absolutely not, but I did think being a… Read more
I am hoping this was a one off experience as the other few times we have stayed at the fox we were treated very well. Unfortunately, this time was for a special occasion and in the past the fox hotel has treated occasions like this with extra consideration. Were we expecting the red carpet to be rolled out? Absolutely not, but I did think being a regular customer for years would have counted for something. Instead, the front desk blew off my wife initially when checking in. I later went down and was treated the same way. Not super impressed, perhaps there is new management involved. Read less
Image of the Tripadvisor rating Okay stay

Jul 14, 2021 Cassandra C Medicine Hat, Canada

If you love AC when you sleep, then do not book a loft suite room. The ac is on the living room floor. And the cold air doesn't travel upstairs making it super uncomfortable. We had 2 fans but they just blew the warm air around. Otherwise its an OK stay. Pillows were good. Bed was ok. The hotel itself is quirky and rustic with it being a lodge… Read more
If you love AC when you sleep, then do not book a loft suite room. The ac is on the living room floor. And the cold air doesn't travel upstairs making it super uncomfortable. We had 2 fans but they just blew the warm air around. Otherwise its an OK stay. Pillows were good. Bed was ok. The hotel itself is quirky and rustic with it being a lodge like feel and the convenience of the chili's in the lobby is good for night caps before bed. Read less