The Fox Hotel and Suites

Banff, Alberta

The hotel

The Fox Hotel and Suites captures perfectly the natural environment of Banff National Park, featuring rundle rock stonework and a cavern-style hot pool. Its very own Chili's Grill, famous for adding a tasty twist to family foods, also boasts a mountain lodge-style bar. The hotel's signature mountain luxury beds are pretty good too and very welcome indeed after an adventurous day spent negotiating the slopes or exploring your beautiful surroundings!

Amenities

  • Bar
  • Ski
  • Hot tub
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Free Breakfast
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

A 5-minute walk from Downtown Banff with its shops, bars and restaurants. Complimentary shuttle service around Banff town. Convenient location for Banff village and ski bus pick-up point. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

116 rooms on 4 floors in 1 building with 1 lift. All rooms have air-conditioning and heating, LCD TV, complimentary WiFi access, telephone, clock radio, coffee/tea-making facilities, safe, hairdryer and iron and board. Hotel Rooms have courtyard views and either 1 queen-size bed and a sofa bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (up to 16 years of age).

1-Bedroom Suites can be on either 1 or 2 levels, with a separate living room with air-conditioning, sofa bed and wood fireplace, kitchenette with small fridge, sink, microwave and toaster, 1 bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (up to 16 years of age).

2-Bedroom Suites can be on either 1 or 2 levels, with a separate living room with air-conditioning and wood fireplace, kitchenette with small fridge, sink, microwave and toaster, 2 bathrooms, 1st bedroom with either 1 king-size bed or 2 double beds, 2nd bedroom with either 1 queen-size bed or 2 double beds, sleeping maximum 7 adults or 2 adults and 5 children (up to 16 years of age).

Please note: The suites do not offer air-conditioning in the bedrooms.

Chili's Grill and Bar. Cavern-style hot pool. Fitness room. Complimentary WiFi access. Internet kiosk*. Guest laundry*. Complimentary in-room tea/coffee. Complimentary Continental breakfast at Chili's. Free self-parking.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1112)
  • Very good (915)
  • Average (320)
  • Poor (128)
  • Terrible (64)
Image of the Tripadvisor rating Mediocre Mountain Experience

Nov 21, 2021 wilta888 Pattaya, Thailand

Stayed with my wife an 3 year old cockapoo for initially two nights and then extended for one night over a Friday. This hotel is exactly what is wrong with the accommodation industry in the mountain parks in Alberta at least. They have claimed to be a mediocre luxury hotel but are pricing themselves so that the average Albertan cannot experience… Read more
Stayed with my wife an 3 year old cockapoo for initially two nights and then extended for one night over a Friday. This hotel is exactly what is wrong with the accommodation industry in the mountain parks in Alberta at least. They have claimed to be a mediocre luxury hotel but are pricing themselves so that the average Albertan cannot experience our mountain parks. Whiles other hotel chains are offering up to a 20% discount to Alberta’s to promote them visiting the parks during a pandemic, this hotel chain is not. What is worse, the room rate from the Wednesday/Thursday rate went well up over 33% for the Friday night with no offer of extra towels, coffee, etc for the extra night and no one asking how our stay was when we checked out. Plus the extra aires attitude of the hotel staff with their fake accents to boot. Other items included a pile of ice in front of the door to our suite that they spread salt on but never came back to remove the ice in the 3 nights that we were there and had to step over each time we entered and/or exited the room, a dripping faucet in the kitchen, a kettle that wouldn’t turn off on its own and shabbily repaired wall paper in the eating area. A disappointing experience again for the price that we paid including a $25/night fee for the dog. Read less
Image of the Tripadvisor rating Sweet value for our suite!

Nov 12, 2021 viperfist Kelowna, Canada

We were meeting some family in Banff, and decided to stay at this hotel. Not all of us were vaccinated, so we knew we would be having people over to the hotel room to visit. Not only was the suite spacious enough, it was very clean, and nicely decorated. The front room contained a kitchenette, complete with dinner and serviceware for four. It also… Read more
We were meeting some family in Banff, and decided to stay at this hotel. Not all of us were vaccinated, so we knew we would be having people over to the hotel room to visit. Not only was the suite spacious enough, it was very clean, and nicely decorated. The front room contained a kitchenette, complete with dinner and serviceware for four. It also had a kitchen table, and hide a bed couch. This was plenty enough room to entertain. The bedroom had a very comfortable, large king sized bed. Overall, this was a very nice place to stay for the price. Read less
Image of the Tripadvisor rating Hot Pools were fun, but the rest...

Sep 14, 2021 SBC1994 Ottawa, Canada

We paid quite a bit for a room. As expected, in the town of Banff. The bath tub had specks of dried brown matter of some sort. The room was ok otherwise, but not as expected. It felt like everything needed some updating, the front desk staff were ok but not extremely welcoming. The best part was the hot pools, which were a cool concept. I wish… Read more
We paid quite a bit for a room. As expected, in the town of Banff. The bath tub had specks of dried brown matter of some sort. The room was ok otherwise, but not as expected. It felt like everything needed some updating, the front desk staff were ok but not extremely welcoming. The best part was the hot pools, which were a cool concept. I wish there was some limiting of people, as it got crowded QUICK and we only enjoyed it for 10 minutes as we were not comfortable with how many people were coming in. I would recommend another hotel in town, prices are pretty comparable. Read less
Image of the Tripadvisor rating Nothing has changed in 9 years. . . not necessarily a good thing.

Sep 11, 2021 Roxanne O Milton, Canada

So we stayed at the Fox Hotel on our honeymoon 9 years ago and loved it. Naturally we booked it again hoping for a great experience. They were very sweet and upgraded our room from Mountain View King Suite to Mountain View Loft Suite because it was our anniversary, HOWEVER we wish they hadn't . In the lofts, the A/C is downstairs and your bed is… Read more
So we stayed at the Fox Hotel on our honeymoon 9 years ago and loved it. Naturally we booked it again hoping for a great experience. They were very sweet and upgraded our room from Mountain View King Suite to Mountain View Loft Suite because it was our anniversary, HOWEVER we wish they hadn't . In the lofts, the A/C is downstairs and your bed is upstairs. If you do take a loft suite, crank the AC and leave it on when you aren't there to cool it down. The decor was EXACTLY the same as 9 years ago, time for some updates! King beds are super comfy though and the view was great. Bathrooms are tiny. Continental breakfast was mediocre, mostly pastries with a cold boiled egg as the only protein. We did enjoy drinks on the patio at Chile's downstairs. Free underground parking and they will give you a free bus pass to go anywhere, saving you from finding parking. I think we'll try another hotel if we return to Banff. Read less
Image of the Tripadvisor rating Accommodation not as booked

Sep 7, 2021 dswsgegfjp

We booked this hotel from Hotels.com. Pay now or at the hotel. Due to covid we always pick free cancellation n pay at the hotel so will not tided up the money and wait for 2 to 3 weeks to get our money back. So we had an issue with this Fox hotel n suits at Banff because we booked a queen bed but went to bed that night and found out it was a… Read more
We booked this hotel from Hotels.com. Pay now or at the hotel. Due to covid we always pick free cancellation n pay at the hotel so will not tided up the money and wait for 2 to 3 weeks to get our money back. So we had an issue with this Fox hotel n suits at Banff because we booked a queen bed but went to bed that night and found out it was a double bed. Double bed is 54” and queen bed is 60”. Next morning we measured the bed with my husband’s 12” shoe n was found out that bed only 54” and 6” short. When we check out n told the front desk n he insisted it is a queen bed. We have to leave n lots of driving n Banff was our first stop. That night we contacted hotels.com n was told that it was a post paid booking we have to deal with The Fox Hotel. That means hotels.com washed their hands. From this we learned a lesson that if we pay hotels.com directly n they will look after us n compensate us. We paid at the hotel Today we still can’t get hold of The Fox. Hotels.com never indicated the options clearly for their customers to choose. This fall we planned to travel to Europe, Asia and Iceland so all the hotels were booked and to be paid at the hotels. Now second thoughts that we have to change all the bookings otherwise if we have any issues and we will not be able to stay behind and solve all the issues during our holidays Read less