Fairmont Jasper Park Lodge

Jasper, Alberta

The hotel

Situated in the spectacular Canadian Rockies, this luxurious lakeside hotel comprises of a village of charming and rustic cabins connected by picturesque paths, blending in with the natural beauty of its surroundings. This stunning location even offers ice-skating on the frozen lake in the winter and a great choice of restaurants to satisfy any appetites built up from the day's activities. Why not try ORSO Trattoria, serving healthy Canadian produce with a Northern Italian twist - and unforgettable views to enjoy as you dine. The luxurious 10,000 sq ft spa has steam rooms and a range of treatments and massages to help melt away the aches after a full-on day on the piste, there's also a heated outdoor pool ... what an amazing place to take swim! Whether you are planning a romantic getaway or a Rocky Mountain family holiday, Fairmont Jasper Park Lodge has everything you need.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Free Parking
  • Free Shuttle To Slopes
  • Babysitting service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking Lac Beauvert, a 25-minute drive to Marmot Basin and 7 km from Jasper town centre. Transfer time from Calgary Airport: 5 hours 10 minutes.

Hotel information

446 rooms in cedar chalets and log cabins all with clock/radio, cable tv with pay per view films, coffee-maker and kettle, hairdryer and iron and board. Fairmont Rooms with either 1 king-size bed, 1 queen-size bed, 2 double beds, or 2 twin beds, sleeping maximum 2 adults.

Deluxe Rooms offer a larger living space, many with outdoor patio, with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Fireplace Rooms have a wood-burning stove and pull-out sofa or 2 double beds with a fireplace and sofa in the sitting room, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Lakeview Rooms have partial views of Lac Beauvert and have a sitting area and bedroom which can be completely separated by wooden sliding doors and have either 1 king-size bed and a sitting area with a pull-out sofa or 2 double beds with a sofa in the sitting room, sleeping maximum 4 adults or 2 adults and 2 children.

ORSO Trattoria (Northern Italian fare, open for breakfast, dinner and weekend afternoon tea), the Moose's Nook Northern Grill (gourmet restaurant, open for dinner), the Emerald Lounge and Patio (open for lunch and dinner), Fitzhugh's To Go (deli) and Oka Sushi, First Cup Deli and Seasonal Grill. In-room dining is available*. Outdoor heated pool, sauna, steam room, exercise room, table tennis, billiard tables. Reflections Spa with treatments and massages*. Complimentary ice skating, with skate rentals available*, tobogganing* and concierge (winter only). Boat* and bike* rentals available in summer months. Shuttle to Marmot Basin during the ski season is free for Virgin guests. Complimentary self-parking. Valet parking CA$25 per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2099)
  • Very good (1322)
  • Average (918)
  • Poor (628)
  • Terrible (361)
Image of the Tripadvisor rating Lodge response to concerns about not following policy

Jan 27, 2020 harrymY8541OZ

I have an allergy to dogs that results in upper respiratory distress. This allergy is triggered by exposure to dandruff and salvia. We found this year at Christmas that there were a lot more dogs than in previous years at the lodge. The lodge has a policy that addresses where dogs may go in the main lodge, but we found that this policy wasn't… Read more
I have an allergy to dogs that results in upper respiratory distress. This allergy is triggered by exposure to dandruff and salvia. We found this year at Christmas that there were a lot more dogs than in previous years at the lodge. The lodge has a policy that addresses where dogs may go in the main lodge, but we found that this policy wasn't followed. My concern is that I contacted the General Manager through his posted email address and expressed my concern about the fact my immune system had been comprised by asthmatic distress. I heard nothing back , and I followed up with a second email and still received no response. If you have a dog allergy I am cautioning you to avoid Jasper Park Lodge especially when dogs can be indoors in the main lodge. It is very difficult to avoid exposure. Read less
Image of the Tripadvisor rating Outdated and rickety lodging

Jan 26, 2020 BettyVocker Lacombe, Canada

Nothing about this Fairmont is upscale. For $340 we expected a lot more. Everything was rickety, falling apart, and dirty. Walkways in front of hotel/cabin entrances not shoveled and were very icy. Outdoor chairs not cleaned off despite it being a warm week and appropriate for outdoor use. As regular Fairmont customers this experience made my… Read more
Nothing about this Fairmont is upscale. For $340 we expected a lot more. Everything was rickety, falling apart, and dirty. Walkways in front of hotel/cabin entrances not shoveled and were very icy. Outdoor chairs not cleaned off despite it being a warm week and appropriate for outdoor use. As regular Fairmont customers this experience made my husband and I doubt our tendency to book a Fairmont hotel with the expectation of a true upscale hotel. Honestly Pocahontas cabins is way nicer and has a better view. Read less
Image of the Tripadvisor rating We want to return someday!

Jan 22, 2020 marionl40 Melbourne, Australia

My friends and I were lucky enough to have an upgrade and shared a newly renovated Ridgeline Cabin. It is beautifully done and has everything you could need, especially in the kitchen. We enjoyed it so much it was hard to leave the cabin and enjoy the rest of the facilities. However we also loved the pool and spa facilities and had so much fun… Read more
My friends and I were lucky enough to have an upgrade and shared a newly renovated Ridgeline Cabin. It is beautifully done and has everything you could need, especially in the kitchen. We enjoyed it so much it was hard to leave the cabin and enjoy the rest of the facilities. However we also loved the pool and spa facilities and had so much fun on the outdoor ice rink. As an old figure skater, it was really great to have figure skates available to use as well as the standard hire hockey skates. My only constructive criticism is that we found batteries to the main TV remote and automatic bin to be flat. The heating to one of the bedrooms was not functioning correctly and there was also a bit of trouble with card access with several changeovers necessary. But what really stood out was that ALL the staff were absolutely exceptional and they deserve a 5 star review! Thank you guys. Read less
Image of the Tripadvisor rating An underwhelming, if not poor experience

Jan 15, 2020 steve_randomno Calgary, Canada

We stayed for one night on New Year's Day in a standard cabin. We've been to the Jasper Park Lodge restaurant and lounge a few times, but this was our first and probably our only stay. The resort has many cabins scattered around the grounds. We stayed in the basic cabin which was an 'adjoining room' to a larger cabin with poor noise insulation… Read more
We stayed for one night on New Year's Day in a standard cabin. We've been to the Jasper Park Lodge restaurant and lounge a few times, but this was our first and probably our only stay. The resort has many cabins scattered around the grounds. We stayed in the basic cabin which was an 'adjoining room' to a larger cabin with poor noise insulation between the separating doors. The cabin was well appointed but had an odd layout that meant the TV was not comfortably visible from either the sofa or the bed. Whilst the only view was of the parked vehicles lining the road, the blinds on the windows on two sides of the small cabin provided almost no privacy. With the lights on and blinds closed, you could see almost everything in the cabin from outside. It felt like being in an odd shaped, well appointed goldfish bowl. We booked a basic cabin so were not expecting a scenic view (we were only there for a mid-winter night anyway), but the least we expect in a hotel of any modest standard is a functional room with a degree of privacy. It's worth mentioning that the resort was at full capacity. We attempted to take dinner in the main lounge. However, from the time we asked to be seated, to the time we were actually served some food was over two hours. The serving staff were completely overwhelmed. Everywhere was full of uncollected dishes, the floor was full of garbage.Service was down to the very essentials, so getting a second drink was an effort and forget about anyone refilling water glasses. We could see that it was best to play it safe and asked for burger and a flatbread which were worse than a mid range chain restaurant. 'Chaotic' best summarizes the atmosphere in the lounge. This is a review of the hotel, not the beautiful surroundings or Jasper itself. The only redeeming features of the experience was that the service in the rest of the hotel was very good despite it being at capacity, but that's what you expect from a luxury resort. In summary we arrived expecting a pleasant stay at an iconic luxury resort in an amazing setting, albeit at a busy time of the year. However, we left wishing we had just opted for a room in one of the many cookie cutter hotels in town. The resort really needs to find a better solution to accommodating guest's dining needs when the resort is at capacity as there are no alternatives other than getting a shuttle or taxi into town. Read less
Image of the Tripadvisor rating Nothing else compares

Jan 14, 2020 MMK13304 Edmonton, Canada

This is a perfect blend of rustic and modern luxury. Butler, why would we need a butler ? As it turned out , the butler team was extraordinary and took our stay to another level. They stepped in to help make new years fo our extended family extra special. Well done !