Fairmont Jasper Park Lodge

Jasper, Alberta

The hotel

Situated in the spectacular Canadian Rockies, this luxurious lakeside hotel comprises of a village of charming and rustic cabins connected by picturesque paths, blending in with the natural beauty of its surroundings. This stunning location even offers ice-skating on the frozen lake in the winter and a great choice of restaurants to satisfy any appetites built up from the day's activities. Why not try ORSO Trattoria, serving healthy Canadian produce with a Northern Italian twist - and unforgettable views to enjoy as you dine. The luxurious 10,000 sq ft spa has steam rooms and a range of treatments and massages to help melt away the aches after a full-on day on the piste, there's also a heated outdoor pool ... what an amazing place to take swim! Whether you are planning a romantic getaway or a Rocky Mountain family holiday, Fairmont Jasper Park Lodge has everything you need.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Free Parking
  • Free Shuttle To Slopes
  • Babysitting service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking Lac Beauvert, a 25-minute drive to Marmot Basin and 7 km from Jasper town centre. Transfer time from Calgary Airport: 5 hours 10 minutes.

Hotel information

446 rooms in cedar chalets and log cabins all with clock/radio, cable tv with pay per view films, coffee-maker and kettle, hairdryer and iron and board. Fairmont Rooms with either 1 king-size bed, 1 queen-size bed, 2 double beds, or 2 twin beds, sleeping maximum 2 adults.

Deluxe Rooms offer a larger living space, many with outdoor patio, with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Fireplace Rooms have a wood-burning stove and pull-out sofa or 2 double beds with a fireplace and sofa in the sitting room, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Lakeview Rooms have partial views of Lac Beauvert and have a sitting area and bedroom which can be completely separated by wooden sliding doors and have either 1 king-size bed and a sitting area with a pull-out sofa or 2 double beds with a sofa in the sitting room, sleeping maximum 4 adults or 2 adults and 2 children.

ORSO Trattoria (Northern Italian fare, open for breakfast, dinner and weekend afternoon tea), the Moose's Nook Northern Grill (gourmet restaurant, open for dinner), the Emerald Lounge and Patio (open for lunch and dinner), Fitzhugh's To Go (deli) and Oka Sushi, First Cup Deli and Seasonal Grill. In-room dining is available*. Outdoor heated pool, sauna, steam room, exercise room, table tennis, billiard tables. Reflections Spa with treatments and massages*. Complimentary ice skating, with skate rentals available*, tobogganing* and concierge (winter only). Boat* and bike* rentals available in summer months. Shuttle to Marmot Basin during the ski season is free for Virgin guests. Complimentary self-parking. Valet parking CA$25 per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2123)
  • Very good (1331)
  • Average (926)
  • Poor (635)
  • Terrible (366)
Image of the Tripadvisor rating Rustic, cabin retreat in an older property

Jul 10, 2020 jessqube

I stayed for two nights in a premier deluxe D/D room earlier in July. The property itself is quite gorgeous, surrounding lakes are AMAZING in hue and colour, overall property amenities were wonderful. I had a couple of issues from the moment I arrived: - no attendant greeting as you drove into the main entrance/door. That left us a bit confused… Read more
I stayed for two nights in a premier deluxe D/D room earlier in July. The property itself is quite gorgeous, surrounding lakes are AMAZING in hue and colour, overall property amenities were wonderful. I had a couple of issues from the moment I arrived: - no attendant greeting as you drove into the main entrance/door. That left us a bit confused as to where we should park and who will take our bags. I had to walk inside and alert the concierge that I needed assistance with bags for them to grab someone to help me. - check in time listed at 4PM, however we arrived well after (close to 5pm) and the room still wasn’t ready. The front desk clerk said unfortunately check in time wasn’t guaranteed which made me a bit frustrated. Once I brought up my disdain he offered two complimentary beverages at the nearby emerald lounge, which was a very nice gesture and made the wait a bit more bearable. While they said I will receive a text when the room is ready (I did not), I had to go physically to the desk after an hour or so to check again. I wish they would have implemented a better system like to call customers to let them know their room is ready if they are waiting nearby. - the rooms itself (at least the category I booked and under) are quite dated. I know renos had been done a few years ago to modernize the interior however we found our rooms to be quite cramped, with a musty smell from the building itself that no amount of whitewash and renovations can fix, lest they tear the whole building apart. - all parking currently due to covid is done by yourself, however their rooms are sometimes located quite far from the parking lot. Some lots near our room had only 5-6 spaces and were filled up quite early. We usually had to walk 5-7 minutes from our room to the lot. Overall I think for the price I paid for two nights (~$900) it was a good value, however most likely I won’t be returning in the future due to the issues mentioned above or after covid. I definitely don’t think this room is worth the regular price of $800-900 per night and most likely would have never visited if that was the case. If you are the type of person who enjoys camping and a rustic cabin experience, this would be a good place to start! Unfortunately if you are a city person like me and appreciate modern, lofty spaces, you may want to consider booking a higher room category to really enjoy your time here. Read less
Image of the Tripadvisor rating Not Up To Fairmont Standards

Jul 9, 2020 rdabca Red Deer, Canada

Last summer I reviewed JPL at 5 stars. I would have given it 6 if that was available. What a difference a year makes. I could ascribe some of the problems we encountered to the challenges of re-opening during a pandemic but in the end I feel like that would be just an excuse for poor service and miserable value for money. Our cabin was guaranteed… Read more
Last summer I reviewed JPL at 5 stars. I would have given it 6 if that was available. What a difference a year makes. I could ascribe some of the problems we encountered to the challenges of re-opening during a pandemic but in the end I feel like that would be just an excuse for poor service and miserable value for money. Our cabin was guaranteed for a 2pm check-in but was not available at that time. We checked back frequently over several hours but were routinely told that we had to wait - no explanation, no apology. When we were finally given the go-ahead we were already on our way to the 5pm nature walk booking. Arriving back at the property we first went to the front desk to have our keys verified, drove to our cabin, took all our luggage to the door to find that the keys did not work. After sorting that out we finally entered our cabin to find extremely basic accommodation with very small beds and minimal amenities. The toilet did not work. Could it get any worse? Yes, it could! After reporting the broken toilet we rushed to change and make it to the restaurant on time for our 7:30pm reservation. Sitting in the busy dining room with a 9 year old, our meal still had not arrived over an hour and a half later. Our very apologetic waiter who was run off his feet did his best but it seemed that the kitchen was just overwhelmed (short staffed?) The next morning at breakfast, again we waited an unreasonable time for our meals to arrive. Okay, was anything good? Yes, there was. They did fix the toilet promptly. After the dismal experience the first night we rebooked into the Orso Restaurant for the following evening and received an excellent meal with outstanding service. The waitstaff in both restaurants did their best in trying circumstances, all the while wearing either masks or face shields. If not for their unfailing good cheer, this review would be even worse. The guide for our nature walk was very informative and the canoe rental staff were also very congenial and helpful. The swimming pool had just been opened and there were good protocols in place for limiting numbers and taking temperature checks before allowing anyone in. On balance, our stay was a very confusing mix of good and bad experiences. However, in the end, it was just such disappointing value for money. The scenery of course is spectacular (you can't change that) and the grounds are beautiful but that is not enough to keep people coming back. Without international travelers, big conferences and gatherings, one wonders who is Fairmont currently trying to appeal to? Read less
Image of the Tripadvisor rating Excellent service

Jul 8, 2020 spicedrum

When Jasper reopened for June 1st, we were the first to arrive. The staff went above and beyond to make our special day memorable. There was a lot of back and forth arranging before our arrival. I surprised my fiance on one of the decks on Lac Beauvert with a proposal (and luckily she accepted!). The deck was set exactly the way I had asked,… Read more
When Jasper reopened for June 1st, we were the first to arrive. The staff went above and beyond to make our special day memorable. There was a lot of back and forth arranging before our arrival. I surprised my fiance on one of the decks on Lac Beauvert with a proposal (and luckily she accepted!). The deck was set exactly the way I had asked, and guarded until we got there. The attention to detail was unbelievable! The entire staff was very happy for us and no matter where else we went on the property, everyone congratulated us. It made the experience very special and memorable, thanks to the excellent accommodations and staff. Read less
Image of the Tripadvisor rating A few bumps but a good stay.

Jul 7, 2020 HansSus Edmonton, Canada

Like many families after so many days isolating due to COVID 19, we were delighted to get a booking for two nights at the famous Fairmont Jasper Park Lodge! Our first bump came an hour before we checked in, a phone call advising the dinner reservation we had made 4 weeks ago, was ‘made in error’. The restaurant was not open. They offered to… Read more
Like many families after so many days isolating due to COVID 19, we were delighted to get a booking for two nights at the famous Fairmont Jasper Park Lodge! Our first bump came an hour before we checked in, a phone call advising the dinner reservation we had made 4 weeks ago, was ‘made in error’. The restaurant was not open. They offered to book us in the lounge. With no other option given, we accepted. Kindly they did indicated a round of drinks would be on them. The drinks - from my perspective were HORRIBLE, my partner is nicer and just thinks they were bad. Essentially they were so spicy my mouth actually lost a layer of skin! I didn’t finish the drink and instead ordered something else. To their credit they noticed and didn’t charge for the 2nd drink (and I hadn’t said anything). The full glass spoke for itself. We both had fish and chips. The chips were mushy and not hot. The fish batter was soggy and cold, the actual fish was pretty good. The room we asked for - was not available and unfortunately we had not been advised of this ahead of time. We settled for what they had. I think it’s important to remember it’s an odd world right now. So while there were some bumps to our stay, they are forgivable. The grounds are spectacular, the staff are kind, interesting with stories and ideas of where to explore. They really did try. They are intuitive and smart. My rating is a bit low (it was clearly start up for them), but we enjoyed the break and had a good couple of days. PS - they were certainly COVID safe Read less
Image of the Tripadvisor rating Fairmont Jasper. Majestic

Jul 6, 2020 Brad M Mississauga, Canada

When we arrived I thought I was seeing a post card. The rooms are surrounding a beautiful lake. Everyone is in a cottage type room. There is golfing horse back riding canes and kayaking. The are various restaurants. We are at the main one it was delicious