Doubletree by Hilton Montreal

Montreal, Canada

Virgin rating

The hotel

In mid Montreal’s entertainment quarter, this elegant hotel is filled with treats to distract you from its enticing urban surroundings. Dip in its indoor pool – a glorious sunken space flooded with light from the glazed ceiling and steps from an al fresco ‘terrace with a view’. There’s a second terrace at Bivouac, serving up views over Quartier des Spectacles. Of course, it’s the location you came for – and Doubletree by Hilton Montreal delivers it. Connected to Complexe Desjardins, it gives almost instant access to more than 100 shops and eateries, and to a subway station for city sightseeing. You can even head out for a run along Mount Royal or Canal Lachine.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In Montreal’s buzzing entertainment district, this hotel is right by Quartier des Spectacles. Just moments from Place des Arts, it is connected to Complexe Desjardins, where you’ll find more than 100 boutiques and restaurants and links to the Palais des Congrès. It’s also just a short distance from the attractions of Old Montreal and Chinatown. Transfer time to airport: 25 minutes.

Hotel information

595 rooms and suites. All with individual climate control, complimentary WiFi access, 55" HDTV, WiFi, telephone, mini-fridge, coffee maker, safe, hairdryer, iron and ironing board. 

Standard Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 4 people.

City View rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.

Corner City View Rooms with 1 king-size bed plus a sleeper sofa, sleeping maximum 3 people. 

Executive Rooms include complimentary breakfast, evening hors doeuvres, and selected beverages. 

Bivouac (craft bar and modern bistro, open for lunch and dinner during the week, and dinner at weekends). HUB (serving buffet breakfast). La Halte par Bivouac (serving on-the-go items 24 hours a day). 

Indoor swimming pool. Fitness centre. 

Complimentary WiFi access. Room service*. Concierge. Self-parking CAD$24 plus tax per night and Valet parking CAD$34 plus tax per night (payable locally, fee subject to change). Laundry service*. 

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (523)
  • Very good (191)
  • Average (79)
  • Poor (48)
  • Terrible (39)
Image of the Tripadvisor rating Love the Doubletree

Mar 28, 2024 dsp65 South Burlington, Vermont

It’s location to Places de Art, the amazing breakfast buffet, nice professional staff, the comfortable beds, parking, the price, the benefits for a Gold Hilton Honors member, the cleanliness of hotel,
Image of the Tripadvisor rating Superb staff

Mar 24, 2024 Stirling73 Boston, Massachusetts

I can’t thank the staff at the Doubletree enough. The guys at the Valet were awesome. Maria st reception was incredibly welcoming and was so kind to my kids, the young lady at the pool, the staff on our floor were so welcoming. Hands down the best service at a hotel I’ve experienced in a long time!!!!
Image of the Tripadvisor rating Great all around property

Mar 21, 2024 Josephipe Chicago, Illinois

Rooms were spacious, located in a prime area with many dining options nearby. The executive lounge is great for diamond members. Breakfast had a wide selection of items. The pool was amazing. Only recommendation is to have a hot tub installed near the pool.
Image of the Tripadvisor rating The Worst Experience We've Had At A Montreal Hotel, By A Very Wide Margin

Mar 15, 2024 Julie001209 Bolton, Canada

For some context, my husband and I had previously visited this hotel in December of last year and had an amazing stay. As a result, we decided to return with our 2 kids as well for March Break. This time around, we had an awful experience and were left stunned at how two different visits as the same place can be polar opposites. Upon arriving to… Read more
For some context, my husband and I had previously visited this hotel in December of last year and had an amazing stay. As a result, we decided to return with our 2 kids as well for March Break. This time around, we had an awful experience and were left stunned at how two different visits as the same place can be polar opposites. Upon arriving to the room, which was very much on the small side, the first thing we noticed was a lack of soap in the bathroom. This is not an overwhelming problem, but generally after a trip one would like to wash their hands and nonetheless is a small detail that would be appreciated. The next thing we noticed is that the toilet paper holder was barely anchored into the wall anymore; the screws and anchors were coming out of the wall and with a light tug at most, the whole thing was coming right out. In addition to these, the lamp was broken as we found it fallen over, unable to stand-up on its own and the cover for the base had come off. Alongside the fact that it was very dusty and did not smell quite right, needless to say the room felt forgotten, as though no-one had stayed there or bothered to check up on it in quite some time. Due to all of these things, my husband went down to the front desk to get some soap and see if someone could take a look at the toilet paper holder. A handyman came by shortly thereafter to take a look at it, though oddly enough he knocked on the door, came into our room, took a brief look at it, and did not interact with us any further before randomly leaving without having said a word. Assuming he was coming back to fix it, we waited around for half an hour until it became evident that he wasn't coming back; long story short, the toilet paper holder remains hanging on by a thread and likely will remain as such. The next day, despite leaving our room at an early time, housekeeping completely forgot to service the room. Another trip to the front desk for my husband, where he let reminded the concierge (as it was the same woman) of yesterdays problems and informed her of the new problems. The woman at the front desk responded by saying "Would you like to speak to the manager?" to which my husband replied "Will they resolve anything?". The best she could come up with was saying "No, but you might get something free." Not only is that pretty rude and disrespectful, as it implies that she believes we're complaining for the sake of complaining and just looking for a freebie, but it didn't actually help resolve our problem in the least. It was pretty insulting to have her assume that we wanted something free when all we wanted was what we paid for and nothing else. Unfortunately, it does not end there. As part of our stay, we had purchased a room with the executive option which gave us access to breakfast and the lounge on the first floor. The first day at the lounge, there was a young man overseeing it and doing a fantastic job, and on the second day there was a young lady overseeing it who was very warm and welcoming as well. However, for the next three days after that, there was an older woman named Olga. After heading down to the lounge with our kids on the last night of our stay, Olga approached my husband and asked him for our last name and room number, also inquiring if we were diamond members. My husband provided all the info, and clarified that though we were not diamond members, we purchased access to the lounge as an additional feature. This is despite the fact that she had seen us there for two nights before this and curiously enough did not ask anyone else the same question, despite the fact that there were other families and large groups that came down to the lounge over the evening. My husband and I recalled that when we had visited in December, we spoke with Olga and she had mentioned that she had been working with the company for 8 years, so it's pretty incredible that despite such a long career at the hotel, she was so unaware of the hotels offerings that she seemed perplexed at the fact that we were able to access the lounge; at the end of the day, there's no getting unless your room key let's you in by unlocking the door, so if she saw us enter via this method on multiple nights beforehand, it feels a little personal to say the least. There is one highlight at this hotel, and that is the staff that runs the breakfast in the morning. They are absolutely fantastic, super warm, welcoming, attentive, ND friendly. Honestly speaking, our interactions with them and leaving the hotel were the best parts of our stay, and I sincerely hope someone gives the breakfast crew some praise as they were the only thing keeping this from being a zero star review. Read less
Image of the Tripadvisor rating Business trip

Mar 14, 2024 Alabama1229 Hoover, Alabama

Two day stay for a business trip for an organization I do volunteer work with. The hotel is excellent and the staff also superb. Breakfast bar was excellent and I like they serve from 6:30-10:30. Also their elevator connected to a very nice mall so in five minutes you have access to shops, pharmacy, food store, and a large food court. Everything… Read more
Two day stay for a business trip for an organization I do volunteer work with. The hotel is excellent and the staff also superb. Breakfast bar was excellent and I like they serve from 6:30-10:30. Also their elevator connected to a very nice mall so in five minutes you have access to shops, pharmacy, food store, and a large food court. Everything was clean, taxi access at their garage entrance, and located a 10 minute walk from downtown. They accommodate me most graciously with a 3:00 pm checkout. Definitely a five star experience. Read less