Fairmont the Queen Elizabeth

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950 recently renovated rooms. All with air-conditioning, opening windows, HDTV with pay-per-view films*, telephone, WiFi access*, alarm clock/radio, Nespresso™ coffee machine and kettle with complimentary coffee and tea, safe, hairdryer and iron and board. Fairmont Rooms feature a brand-new contemporary design, with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. Fairmont Rooms with 1 king-size bed come with a walk-in shower in the bathroom while Fairmont Rooms with 2 doubles beds are equipped with a bathtub.

Fairmont View Rooms are located between the 5th and 17th floors with beautiful views overlooking the city of Montreal, with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suites consist of a guestroom with a full bathroom, separated by pocket doors into a cozy sitting area with a sofa bed and powder room, with 1 king-size bed and 1 sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont Gold Rooms have varied city views, with either 1 king-size bed or 1 queen-size bed, sleeping maximum 2 adults. These rooms benefit from private check-in and access to the exclusive Fairmont Gold Lounge which offers Continental breakfast, tea and coffee and complimentary evening canapés.

Large Fairmont Gold Rooms feature a spacious sitting area, with either 1 king-size bed or 1 queen-size bed, sleeping maximum 2 adults. These rooms benefit from private check-in and access to the exclusive Fairmont Gold Lounge which offers Continental breakfast, tea and coffee and complimentary evening canapés.

Convenient location

Sep 11, 2024 rachelbN6069OI Preston, United Kingdom

Great location right above the train station so perfect for our early train journey. Hotel was clean and room nice enough with large comfy bed. The CAD$45 price of a breakfast seemed really high so we gave it a miss and ate in the station just below the hotel. The hotel was quiet enough and I believe the airport bus stops just outside. We didn’t… Read more

Third time staying...not sure if I would go back

Sep 1, 2024 Left_on_a_jet_plane Toronto, Ontario

This was our third time at the hotel, the first with the kids. The room we initially got was super tiny. The bathroom could only have one person in it, the toilet didn't flush and it was too small for all of us. With the price of what we were paying a night, I expected way more. I went downstairs and complained and we were offered a Jr. Suite at a reduced price which was fantastic! The staff were very nice and accommodating. The concierge was extremely helpful and gave great advice on how to get around the City. It was very clean and we went to the cafe which was reasonably priced. Unfortunately we were there the first day of the strike but Management did try their best to help us with whatever we needed and security was brought in at night to ensure the guests were safe. I think they must have renovated since the last time I was there and I didn't care for the decor. Very 60s inspired. I don't know how you can go to sleep with a bright red/purple background over the bed. Not very calming. Wish they would have kept it in the old style which was more traditional. The king bed was very comfortable, the pull out Queen, not so much. I just think that for the price we paid (and it was a busy weekend with students going back to school), we should have had a better room without having to pay extra (even though it was reduced). I've stayed in less luxe hotels that had bigger rooms and washrooms. Read less

Terrible Experience at Fairmont the Queen Elizabeth

Aug 23, 2024 Khaled M Englewood, New Jersey

Was excited to come stay at this hotel due to the great reviews and the great location, unfortunately I had one of the worst hotel experiences that I have ever experienced and will not be staying at this property or any property owned by Fairmont again. To preface, my stay happened to coincide with a strike unfortunately, but that is not what I will be complaining about. The strike did limit access to the hotel to the side door only and had all of the restaurants closed for all days except for the last of my stay. Upon checking in we asked for a crib for our infant which they said they would send to the room right away. We had also requested this upon booking. We still did not get the crib even after an hour, so we called the front desk to inquire. They had denied hearing about the crib and eventually had it delivered around 15 minutes later. When we first entered the room, the toilet seat had a poop smear and was clearly not fully cleaned. The windowsill was also quite dusty, which was disappointing for a hotel of this caliber. Otherwise, the room was nice and the view fantastic. We returned later that night and found that our hotel room and many of the rooms on the floor did not have power. I had to go down to the front desk to inquire about this, to which I was told that there was a storm and most of the city did not have power. This was in fact incorrect since even the lobby and many other floors had power. My issue with this was that there was no indication that the problem was acknowledged or being worked on. Usually even in a lower tier hotel a note would be passed around to the effected rooms, or a sign would be clearly visible in the lobby upon entry. We finally got the power back a few hours after midnight. The next morning, we noticed a massive leak coming from the air conditioning unit. We immediately called the front desk, and they said they would send someone upstairs to which I gave them permission to enter if I was not there. My family left for the morning and returned in the early afternoon. Nothing had been done. I again called the front desk who denied ever getting a notification that there was an issue. 30 minutes later a technician came up and said we had to switch rooms. Thankfully we were moved to the same room, type two floors up. Overall, the lack of customer service, uncleanliness upon check-in, never once having the room turned over the whole stay (3 nights), and never getting something as simple as an apology or acknowledgement of these inconveniences are the reasons I am giving this establishment such a low score. The whole experience was so off-putting, especially since we had paid so much for the stay. Do yourself a favor and book any other hotel in the city and stay away from any of the Fairmont properties. Read less

Bad experience overall. Many staff on strike due to rotating strikes. Stay somewhere else if looking for a 5 star luxury

Aug 18, 2024 Margaret F

From staff on strike, poor mgmt, lack of amenities, horrible bedding, no turndown service, no water left in rooms. This hotel is far from luxe. Asked the hotel to assist with us in finding somewhere for my small kids to swim as their pool was closed. Staff response was not sure I even said I’m willing to pay for a day pass somewhere. They didn’t make an attempt to do a thing. Meanwhile another hotel down the street rolled out the red carpet for us and we weren’t paying guests at the hotel. Says a lot about the fairmont. The staff that were striking is what makes the hotel, hotel can’t function without them. They were on strike for half our stay this apparently keeps happening so you may want to book elsewhere as you don’t get notice. We were told as we were 12 hours from leaving from our trip, not much you can do at that point. Overall not a 5 star hotel, even with all their staff back, cleaning staff and restaurant staff were awesome when they were back to work. Mgmt team can use some training on customer service. Fair to say I will not be choosing fairmont again. Read less

Excellent Staff and Comfortable Accommodations - Great Location too!

Aug 17, 2024 Boeing747-8I Freeport, New York

We had a great stay at this property. Despite the fact that some of the hotel workers were on strike, the staff and management worked exceptionally hard to make the very best of the situation. Our room was large with a good-size bathroom. The bed was very comfortable. Buffet breakfast was substantial with regard to choice of hot and cold… Read more

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