Marriott Chateau Champlain

Montreal, Canada

The hotel

A world-famous landmark in its own right, the Marriott Chateau Champlain is a truly exceptional hotel located in the vibrant city of Montreal. This luxuriously classic Downtown hotel offers a memorable stay for those visiting the city for business, pleasure or simply to experience the pervasive joie de vivre. With underground direct links to hundreds of stores, restaurants, as well as the Bell Centre, VIA Rail, Amtrak and Metro stations, you’ll be hard pushed not to find something to do to fill your time.

Amenities

  • Bar
  • Swimming Pool
  • No Smoking
  • Kids Eat Free
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Centrally located in Downtown Montreal, within walking distance of most attractions, shops, restaurants and nightlife with breath-taking views. Transfer time from Montreal International airport: 25 minutes.

Hotel information

611 rooms and suites. All with air conditioning, TV, in-room movies*, telephone, WIFi access*, clock radio, coffee-maker, mini-bar, iron and board, bathrobes and hairdryer. Standard Rooms are 312 sq ft and feature half-moon windows showcasing views across downtown Montreal or the river, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

City View Rooms are 312 sq ft and have half-moon windows with great views of the city, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms are as above, but with access to the Concierge Lounge including complimentary continental breakfast, midday snack, afternoon tea, hors d'oeuvres, dessert, late night snacks, non-alcoholic beverages, business services and concierge services. With 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Samuel de Champlain (global cuisine, open for breakfast, lunch and dinner). Bar Le Senateur (Continental cuisine, open for lunch and dinner). Room service*. Local restaurant dinner delivery service. Concierge. Laundry services*. Complimentary WiFi in lobby and public areas. Self-parking CA$28 plus tax, per day, or valet parking CA$38 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (838)
  • Very good (998)
  • Average (360)
  • Poor (115)
  • Terrible (50)
Image of the Tripadvisor rating Disappointingly treated as a Platinum member

Sep 19, 2020 tofulomo Toronto, Canada

Stay: 2020-08-28 to 2020-08-29 Room 1814 I have always been feeling acknowledged as a Marriott Platinum member and a loyal customer since I joined Marriott until my recently stay in this hotel. I have noticed the following details from its computer generated confirmation after I made my reservation through the company website: I could cancel my… Read more
Stay: 2020-08-28 to 2020-08-29 Room 1814 I have always been feeling acknowledged as a Marriott Platinum member and a loyal customer since I joined Marriott until my recently stay in this hotel. I have noticed the following details from its computer generated confirmation after I made my reservation through the company website: I could cancel my reservation for no charge two days before arrival I would have to pay On-site parking, fee: 12 CAD hourly, 28 CAD daily I was not notified the hotel was undergoing a complete renovation. Two days before my arrival, Robin Fromont, Front Office Supervisor, sent me a greeting email. Not until then I have noticed that the hotel is going through a complete transformation and community improvements are underway, and the parking fee would be 32 CAD daily. If I knew the hotel is going through renovation, I would not have booked the hotel. But It was already too late to cancel it. When I arrived the lobby, only a section was open for check-in (there were floor to ceiling dividers so I could not see how big the lobby was originally) and there was only one lady at the front desk. She seemed busy enough to answer phone calls and check in with us. We had to roll our luggage up to the room ourselves. She welcomed me and my husband and explained that the member's lounge was not open during renovation but willing to offer me 750 points. I paid the unlimited in and out 32 CAD parking. As a Platinum member, I am entitled to one free breakfast plus one guest. As the restaurant was closed, she offered me an a la carte menu and said "You can order whatever you want from the menu." Our room was just renovated as we could still smell the paint. They have done a very good job on the cleanliness in the room especially during this pandemic. The next morning we called and ordered four items from the menu. As we rolled our luggage again to check out, our unlimited in and out parking ticket didn't work. My husband parked the car side way and went back to the front desk. A French speaking staff came out and he spent 10 minutes talking to someone from his walkie-talkie. We never knew what happened because of the language barrier but the gate was finally opened. A few hours later I was checking on the email invoice, there was a charge of 41.40 CAD on top of the 32 CAD parking charge. I called and spoke with Amy from Room Division. She said she would only honor two items from the breakfast menu but not four even I was told to "order whatever I want" at the time I checked in. She admitted It was a huge misunderstanding but she would not take the charge away. We are very disappointed not only because we were not notified of the renovation but also the breakfast arrangements. I booked this hotel as a Platinum member, however, the lounge and the breakfast privileges were not enjoyed. I could have spent 41.40 CAD on a nice local restaurant instead. I could have stayed in Courtyard Montreal Downtown just down the street if I don't want lounge nor breakfast. I understand hotel business is struggling to survive during the pandemic. However, I am frustrated the way I was treated as a Platinum member. Well, one less loyalty doesn't harm the Marriott family, does it? Read less
Image of the Tripadvisor rating Great location !!

Aug 10, 2020 Q384TZracheld Quebec City, Canada

This is a well situated hotel, but it desperately needs a facelift, the rooms need to be renovated. Excellent service, but a bit snobby for a run down hotel. You can find much newer hotels downtown for cheaper rates. This use to have a starbucks but it has since been moved across the street, sucks when its raining.
Image of the Tripadvisor rating helping my daughter move

Jul 9, 2020 peter i Hamilton, Canada

I went to Montreal on June 27 to help my daughter move - this marriot was nice and close - perfect for me -within waking distance. The hotel was nice and clean - beautiful room - very quiet because of covid - however i would recommend staying there with out hesitation. That's the good part and now the bad - I have a Ford 150 pickup truck - I had… Read more
I went to Montreal on June 27 to help my daughter move - this marriot was nice and close - perfect for me -within waking distance. The hotel was nice and clean - beautiful room - very quiet because of covid - however i would recommend staying there with out hesitation. That's the good part and now the bad - I have a Ford 150 pickup truck - I had parked on the st while helping my daughter - but being unsure of parking regulations i thought "well i'll drive and park near or at the hotel". There was construction all around and i had to phone the hotel to get directions - the fellow was very helpful and i arrived at the entrance to the hotel/parkng garage without incident - HOWEVER- i was directed to park on the 5th floor - and on the way down the top of the truck banged on the roof of the parking garage on numerous occasions before i could turn around ond get out of there - I just had it repaired at a cost of over $1200.00 - im sure this must have happened to other people - why on earth wouldn't the fellow - who saw my truck - say " hey pal - it's a low ceiling - you may want to re think this " Read less
Image of the Tripadvisor rating Bright, beautiful and great location

Feb 28, 2020 kari l Vancouver, Canada

This recently renovated hotel is charming! The rooms are bright and beautiful with amazing views of the city! Within a five minute walk to the Bell centre, shops and restaurants (in the heart of downtown.) Looking forward to my next stay.
Image of the Tripadvisor rating Charming!

Feb 24, 2020 KFamilyOttawa Ottawa

The hotel is undergoing renovations but don't let that deter you from staying here. Rooms are newly renovated and very nicely appointed, beds and pillows comfortable, the coffee in the room was actually very good and came out hot! All staff we interacted with were bilingual, very friendly and helpful. I fell in love with the dining… Read more
The hotel is undergoing renovations but don't let that deter you from staying here. Rooms are newly renovated and very nicely appointed, beds and pillows comfortable, the coffee in the room was actually very good and came out hot! All staff we interacted with were bilingual, very friendly and helpful. I fell in love with the dining room/theater, we had lunch and breakfast there both meals and service were excellent. We will definitely make this our place to stay when visiting Montreal. Looking forward to going back next year when the theater begins to have dinner shows again. Read less