Hilton Niagara Falls Fallsview Hotel & Suites

Niagara Falls, Niagara

The hotel

Everyone knows ‘waterfall views’ top the hotel wish list for every Niagara visitor. And that’s exactly what Hilton Niagara Falls Fallsview Hotel & Suites delivers. In fact, TripAdvisor voted it in the Top 10 Hotel Rooms Views in the World. But it’s The Watermark Restaurant on the 33rd floor that really provides the photo ops: with its multi-level seating and floor-to-ceiling windows forcing the farm-to-fork menu to take second stage. One floor up and the rooftop Myst Lounge throws in extra selfie spots — and cocktails. Once you’ve had your fill of the falls, you can head to the adjoining Fallsview Casino; the hotel’s chill-out pool with its spiralling waterslide, hot tub, and sauna; or its other dining venues, from an all-you-can eat Brazilian ‘churrascaria’ steakhouse to an all-you-can-eat Southern-style barbecue smokehouse.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

This modern and elegant hotel is a 5-minute walk to the Falls, is connected to the Fallsview Casino by an enclosed walkway and is close to shopping, dining and restaurants. Transfer time from Toronto Airport: 1 hour 15 minutes.

Hotel information

1000 rooms. All with air-conditioning, TV, telephone, WiFi access* (CD$9 per day payable locally, subject to change), clock radio, coffee maker, iron and board and hairdryer. Guest Room (no view) with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway bed* available upon request to accommodate 3rd or 5th guest (payable locally).

Guest Room City View with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway bed* available upon request to accommodate 3rd or 5th guest (payable locally).

Guest Room Falls View with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway bed* available upon request to accommodate 3rd or 5th guest (payable locally).

Buffet breakfast included with Guest Room City View and Falls View room categories.

Brasa Brazilian Steakhouse (all-you-can-eat Brazilian churrascaria), The Watermark Restaurant (fresh farm-to-table continental cuisine), Pranzo Ristorante Italiano (authentic Italian cuisine), Frontier BBQ & Smokehouse (all-you-can-eat Southern style BBQ buffet) and Grande Caffe (breakfast buffet). Spyce Lounge and Myst Lounge. Mercato Market Cafe serving Starbucks®. Room service*. Indoor pool with waterslide. Fitness centre, sauna and whirlpool. Spa* and Casino next door, connected to hotel by glass enclosed walkway. Self-parking is available at CA$35 per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3963)
  • Very good (3334)
  • Average (1677)
  • Poor (841)
  • Terrible (690)
Image of the Tripadvisor rating Very frustrating stay

Jan 26, 2020 tessj686

The hotel is nice and clean but the overall experience was not a pleasant one. When checking in we were told that our reservation had been cancelled by an employee as stated by the manager on duty. The Hilton was quick to provide another room however the breakfast that was included with our original booking was not included. This resulted in… Read more
The hotel is nice and clean but the overall experience was not a pleasant one. When checking in we were told that our reservation had been cancelled by an employee as stated by the manager on duty. The Hilton was quick to provide another room however the breakfast that was included with our original booking was not included. This resulted in having to get turned away the next morning at breakfast and head back to the front desk to speak with someone. Thankfully they didn't give us too much trouble about providing the breakfast option. On our last day we recieved the bill for the room and noticed that they had charged the room to the card on file even though we specifically stated upon check in we did not want that credit card charged and would be using a different form of payment to pay for the room at check out. When we checked our online banking we also noticed that the amount that was charged to this card was almost $200 more than the amount on the bill. The desk attendant confirmed with us when checking in that it was not a problem to pay with a different card at checkout and would make note of it on file. Obviously, that did not happen. We have now paid for the hotel twice and are waiting to see if the original charge on the card that we specifically asked not to be used will be refunded. At the point of check out we were eager to leave the hotel. In the rush to leave we forgot a bottle of wine from our wine tour in the fridge. I realize this our fault and the hotel is not responsible however it took almost an hour for them to send someone to the room to look for it while we waited in the lobby. We were also told we would receive a phone call in a couple minutes once the bottle was found which we did not. We had to speak to 3 separate people before finally getting our wine back. I think that the Hilton should work on some protocols and organization and recognize that when guests are paying upwards of $200 a night for a room the size of a shoebox, the stay should be fairly smooth which ours definitely was not. Read less
Image of the Tripadvisor rating Close to the Falls, Great Rooms

Jan 26, 2020 jabeiter

I'm giving it four stars for a couple of reasons - one, they were under construction during our stay and there are not currently any on-property pool amenities (though they state they made arrangements with another property to get access for guests, we did not take advantage). Our first room was next to some conspicuous drilling related to a large… Read more
I'm giving it four stars for a couple of reasons - one, they were under construction during our stay and there are not currently any on-property pool amenities (though they state they made arrangements with another property to get access for guests, we did not take advantage). Our first room was next to some conspicuous drilling related to a large construction project that was in progress. We were moved to another room higher up, which was much better from a noise perspective. We liked the location as it was a convenient walking distance to the Falls, and connected to the Fallsview Casino complex, which had several options for shopping and dining. It's also an ambitious walking distance to Clifton Hill, so either bring some walking shoes or pay for a quick ride over there to check it out. The staff were very friendly and we were very pleased with our stay and hope to return again. Read less
Image of the Tripadvisor rating First Time Visiting

Jan 26, 2020 colin0517

Great View! We were on the 49th floor with views of the Canadian Falls and American Falls. The hotel is in the middle of updates but everything was great. We never had to go outside everything was connected.
Image of the Tripadvisor rating Restless in Niagara

Jan 26, 2020 Kjstuff Hanover, Canada

We had a fantastic weekend! However, sleeping in a hothouse is not good for getting a good nights sleep. The temperature in our room could not be controlled at all. Hotels suggestion was to turn off the system and use a small fan 😳 WTH!! Seriously, this is your solution? Paul Ford, (manager) please don’t tell me your sorry, be proactive and do… Read more
We had a fantastic weekend! However, sleeping in a hothouse is not good for getting a good nights sleep. The temperature in our room could not be controlled at all. Hotels suggestion was to turn off the system and use a small fan 😳 WTH!! Seriously, this is your solution? Paul Ford, (manager) please don’t tell me your sorry, be proactive and do something about it. Your customers are speaking, and they aren’t pleased. Read less
Image of the Tripadvisor rating Great view of Falls

Jan 26, 2020 Ironman91 Pensacola, Florida

If you want a great view of all 3 of Niagara Falls, America, Bridal & Horseshoe this is the Hotel. We stayed on the 50th floor and it was amazing 😀 not only a view of the falls but, sunrise, sunset & skyline. The room was great, clean and the beds were very comfortable. Getting to the hotel from boarded is very easy. Hotel has many great… Read more
If you want a great view of all 3 of Niagara Falls, America, Bridal & Horseshoe this is the Hotel. We stayed on the 50th floor and it was amazing 😀 not only a view of the falls but, sunrise, sunset & skyline. The room was great, clean and the beds were very comfortable. Getting to the hotel from boarded is very easy. Hotel has many great options for food and many other dining options very close and in walking distance. Rooms have electric fire place 👍🏻hotel just did some inside remodeling and looks very nice. If your not a romantic when your here you will be before you leave. There is also an inclosed walkover to casino If you want a great time in Canada this is where I recommend. Read less