Chelsea Hotel

Toronto, Canada

The hotel

Full of fun, good food and spaces to chill out, the Chelsea Hotel has something for everyone. There’s pools for the kids and big kids alike — whizz down the water slide, or take a break and head to the adults-only health club for some R&R. Feeling hungry? Enjoy some good food and drink in one of the restaurants. And when you’re ready to see some sights, head out the front door and find the city at your feet.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Children's Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

In the heart of Downtown Toronto, a 6-minute walk from the Eaton Centre and minutes away from top attractions. Transfer time from Toronto International Airport: 30 minutes.

Hotel information

1,590 rooms on 27 floors in 1 building with 12 lifts. All with air-conditioning, cable TV, kettle, iron and board, and hairdryer. Chelsea Rooms are 275 sq ft and have 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 325 sq ft, most with private balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 325 sq ft and include access to the exclusive E|CLUB Lounge, with 1 king-size bed, sleeping maximum 2 adults. 

Studios with Kitchenette are 325 sq ft and have a full-sized fridge, stove and microwave, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

E|CLUB Lounge inclusions:

  • Daily deluxe continental breakfast
  • Evening hors d'oeuvres
  • Hot drinks
  • Bottled water
  • Fresh fruit
  • Alcoholic drinks*
  • Soft drinks*
  • Newspapers and magazines
  • Complimentary WiFi

Market Garden (market-style selection, open for breakfast, lunch and dinner). T| Bar (International cuisine, open for breakfast, lunch and dinner). Chelsea Patio (outdoor drinks lounge). Espress|o (coffee shop). Health Club* (adults only) with fitness centre, indoor heated swimming pool, sauna, whirlpool and seasonal outdoor sundeck. Family zone* with swimming pool and 130ft water slide. Kid Centre* with activities. Club 33 Teen Lounge* with games tables, computers and a selection of video games. Dry cleaning/laundry service*. Room service*. Complimentary WiFi. Self-parking CA$29 plus tax per day, and valet parking CA$44 plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1657)
  • Very good (2856)
  • Average (2205)
  • Poor (949)
  • Terrible (568)
Image of the Tripadvisor rating Terrible. Dirty. Cold

Jan 14, 2021 darryll584

Garbage left from previous occupant. Walls were paper thin and the temp was freezing. Not to mention moldy bathroom. This place felt like an old apartment building that was barely cleaned to turn it into a hotel.
Image of the Tripadvisor rating Chelsea hotel

Dec 20, 2020 M3105MUsamw

Booked a stay at the Chelsea hotel, travelled all the way to Toronto and was very disappointed when I was greeted by the staff I explained to the staff that I had forgotten my drivers license at home in Ottawa however they refused to make an exception and check me in with an Ontario Health card and My Amex. This was a very irritating and… Read more
Booked a stay at the Chelsea hotel, travelled all the way to Toronto and was very disappointed when I was greeted by the staff I explained to the staff that I had forgotten my drivers license at home in Ottawa however they refused to make an exception and check me in with an Ontario Health card and My Amex. This was a very irritating and embarrassing experience as I’d travelled all the way to Toronto with my girlfriend for the night and was forced to stand in the lobby on hold on the phone trying to get a refund for over half an hour. Staff was very rude and I even spoke to the manager who was very rude as well (A.J) I ended up heading to the Westin Harbour Castle where they accommodated me and checked me in without my drivers license. Read less
Image of the Tripadvisor rating I'm looking forward to returning!

Dec 15, 2020 earlaminor Tiverton, Canada

All my expectations and needs were well satisfied! The room was clean and very comfortable. Loved the bed and pillows for sleeping. The TV and WiFi were appreciated for relaxing and keeping in touch. My husband raved about his meals and the desserts. All staff that we came in contact with greeted us with a smile and were very helpful and… Read more
All my expectations and needs were well satisfied! The room was clean and very comfortable. Loved the bed and pillows for sleeping. The TV and WiFi were appreciated for relaxing and keeping in touch. My husband raved about his meals and the desserts. All staff that we came in contact with greeted us with a smile and were very helpful and professional. The location of The Chelsea worked very well for the appointments we had. I look forward to returning when all amenities are available. Read less
Image of the Tripadvisor rating Mount Sinai hospital patient.

Nov 30, 2020 Bob N Dresden, Canada

Excellent place to stay to access a stay in this centre of Toronto facility. Five minute drive, a reduction on accommodation charge, underground parking half off. This was during covid-19 and hotel were a safe practicing facility.
Image of the Tripadvisor rating COVID- 19 VIRUS CHANGES EVERYTHING

Nov 9, 2020 Finallyretiredatlast Innisfil, Canada

We stayed at this hotel for 5 days due to medical issues at nearby TGH. The only hotel services which were operating normally in my opinion were the "check -in desk and the parking lot " ! We had hoped to order room service for our meals ....but there was no room service ! We had to go down to the buffet and order food to be taken back to our… Read more
We stayed at this hotel for 5 days due to medical issues at nearby TGH. The only hotel services which were operating normally in my opinion were the "check -in desk and the parking lot " ! We had hoped to order room service for our meals ....but there was no room service ! We had to go down to the buffet and order food to be taken back to our rooms to eat .That created issues of smelly room odours and overflowing garbage cans. Housekeeping did clean the room everyday and remove the garbage ect. Despite all these COVID restrictions , we found the hotel staff tried to be helpful and friendly . The food purchased was generous proportions and excellent quality . We would return to this hotel . Read less