Chelsea Hotel

Toronto, Canada

The hotel

Welcome to the largest hotel in Canada! Chelsea Hotel is one of the best, with an extensive range of facilities to suit everyone. Families will enjoy recreation facilities devoted entirely to them, including a 130 ft indoor water slide and family pool, Kid Centre and Teen Lounge complete with ping pong table, computers and a selection of video games. Adults 18 years and over can head to Deck 27 with indoor pool, whirlpool, sauna and fitness area.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Children's Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

In the heart of Downtown Toronto, a 6-minute walk from the Eaton Centre and minutes away from top attractions. Transfer time from Toronto Airport: 30 minutes.

Hotel information

1,590 rooms on 27 floors in 1 building with 12 lifts. All with air-conditioning, cable TV, complimentary WiFi access, kettle, iron and board and hairdryer. Chelsea Rooms with 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are stylish and spacious with private balconies in most rooms. They have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms offer a nightly turndown service and include access to the exclusive private E|CLUB Lounge. They have 1 king-size bed, sleeping maximum 2 adults. Club Room guests can take advantage of the complimentary Continental breakfast and evening appetisers.

Rooms with kitchenette are equipped with a full-sized fridge, stove, and microwave, this room type is the ideal choice for extended stays. With 1 king-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

  • Special offer: book by 31 Mar '20 and receive up to 10% off the accommodation cost for travel between 01 Nov '19–30 Apr '20. 

    Please note: this offer is subject to availability at the time of booking and may be withdrawn at any time. This offer is applicable to Chelsea and Deluxe Rooms. Some blackout dates will apply. Discount has been calculated into price shown.

Market Garden and Express|o Coffee and Wine Bar (market-style dining, drinks and take-away items), T Bar serving breakfast and curry buffet lunch. Health Club* (adults only) with gym, indoor heated swimming pool, sauna and whirlpool; separate family area* with swimming pool and 130ft water slide. Kid Centre* with activities, Teen Lounge* with games tables, computers and a selection of video games. Overnight dry cleaning/laundry service*, coin-operated laundry room*, business centre*. Self-parking approx CA$29 plus tax, Valet parking approx CA$44 plus tax, per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1599)
  • Very good (2755)
  • Average (2135)
  • Poor (919)
  • Terrible (539)
Image of the Tripadvisor rating Not impressed for the price.

Aug 22, 2019 TripAdvHAR Thunder Bay, Canada

The price was high for the quality and size of room we were provided. We could hardly pass between the bed and the TV stand. The bathroom was small and the tub was older. We have been there before and it was much better than this trip in the summer. They must have newer and older rooms.
Image of the Tripadvisor rating Wonderful Stay!

Aug 22, 2019 nickandleslie Lantz,NS

We arrived at the Chelsea Hotel at 11:00am for 3 nights and 4 days. We are a family of 4. We weren’t able to check in right away but they took our bags and checked them in a safe place so we could go do some things while we waited. When we did get to our room, still early, we were very please as it was super clean and on the very top floor with an… Read more
We arrived at the Chelsea Hotel at 11:00am for 3 nights and 4 days. We are a family of 4. We weren’t able to check in right away but they took our bags and checked them in a safe place so we could go do some things while we waited. When we did get to our room, still early, we were very please as it was super clean and on the very top floor with an awesome view of the city. The hotel is an older hotel but beds are comfy, everything was clean and the location was great for walking to anywhere you needed. We were able to walk to the Aquarium and the cn tower no problem. The Eaton Centre is super close we ended up there every day. Lots of excellent restaurants around as well. The restaurant in the hotel is very pricey but there’s a McDonalds right around the corner if you want a cheaper breakfast. Staff was very accommodating in helping us get to where we needed to go! If we ever go to Toronto again we would stay here for sure! Read less
Image of the Tripadvisor rating What a memorable stay at the Chelsea Hotel

Aug 22, 2019 Bencnx Chiang Mai, Thailand

It was our last stop before returning back home. We very much enjoyed our entire stay at this hotel. Although the hotel is very busy the service provided by the entire team was excellent. From the moment we did step in until we checked out the guest service team are super friendly and helpful to fulfill whatever you need they were so professional… Read more
It was our last stop before returning back home. We very much enjoyed our entire stay at this hotel. Although the hotel is very busy the service provided by the entire team was excellent. From the moment we did step in until we checked out the guest service team are super friendly and helpful to fulfill whatever you need they were so professional and thank you very to the entire team to make our last stop enjoyable and memorable we will definitely come back again. Absolutely a great place in excellent location ! Highly recommended indeed ! Read less
Image of the Tripadvisor rating Little pricey for what you get.

Aug 21, 2019 Triley NY

My husband and I stayed at the Chelsea Hotel, upon arriving we were asked to upgrade our room and services to an adult floor. Which was extra. The 27th floor (2763) room that we were given was so loud from what sounded like a motor running that when we came back to the room around 12:00 am, we had to be switched to another floor which was the 24th… Read more
My husband and I stayed at the Chelsea Hotel, upon arriving we were asked to upgrade our room and services to an adult floor. Which was extra. The 27th floor (2763) room that we were given was so loud from what sounded like a motor running that when we came back to the room around 12:00 am, we had to be switched to another floor which was the 24th floor. Also never mind it being an adult floor, one couple were fighting so loud kids would have been better. The $50 per night additional for breakfast and appetizers was also not worth it to us. Too fancy, they need to tell you what is on the buffet. The breakfast is cold meats, cheese, hard boil eggs that you had to crack yourself, poached eggs in tomato sauce. Ran out of coffee 15 minutes before breakfast ending and they directed you to a Keruig type coffee maker which did not work only for espresso. The elevator on the 24th floor did not work to take you to the main floor. We had to use the service elevator. The Positive notes: the towels were soft and bright white, the bed was comfortable, the little patio was great to sit out at night, room was neat and clean, it is a quick walk to the theater to see a musical, Eaton Center, and getting on the subway. Read less
Image of the Tripadvisor rating CHELSEA HOTEL HAS CRAPPY, LOUSY CUSTOMER SERVICE!

Aug 20, 2019 LianneL55

I booked the Chelsea Hotel on Expedia, given its proximity to the University of Toronto. Last night (at 1am!), Air Canada canceled my flight to Toronto due to flight crew illness. I called this morning to cancel my Chelsea Hotel reservation. And they wouldn't give me a refund, given that it was a same day cancellation!! It's like they've never… Read more
I booked the Chelsea Hotel on Expedia, given its proximity to the University of Toronto. Last night (at 1am!), Air Canada canceled my flight to Toronto due to flight crew illness. I called this morning to cancel my Chelsea Hotel reservation. And they wouldn't give me a refund, given that it was a same day cancellation!! It's like they've never dealt with travelers before!! The Expedia agents talked to Chelsea Hotel folks several times, and they refused to refund me. I have canceled and received refunds from other hotels (even on non-refundable rooms) through Expedia. Staff at the Chelsea Hotel even said that they're fully booked and will likely be able to rebook the room, yet wouldn't give me a refund. CHELSEA HOTEL HAS CRAPPY, LOUSY CUSTOMER SERVICE! Read less