Chelsea Hotel

Toronto, Canada

The hotel

Full of fun, good food and spaces to chill out, the Chelsea Hotel has something for everyone. There’s pools for the kids and big kids alike — whizz down the water slide, or take a break and head to the adults-only health club for some R&R. Feeling hungry? Enjoy some good food and drink in one of the restaurants. And when you’re ready to see some sights, head out the front door and find the city at your feet.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Children's Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

In the heart of Downtown Toronto, a 6-minute walk from the Eaton Centre and minutes away from top attractions. Transfer time from Toronto International Airport: 30 minutes.

Hotel information

1,590 rooms on 27 floors in 1 building with 12 lifts. All with air-conditioning, cable TV, kettle, iron and board, and hairdryer. Chelsea Rooms are 275 sq ft and have 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 325 sq ft, most with private balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 325 sq ft and include access to the exclusive E|CLUB Lounge, with 1 king-size bed, sleeping maximum 2 adults. 

Studios with Kitchenette are 325 sq ft and have a full-sized fridge, stove and microwave, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

E|CLUB Lounge inclusions:

  • Daily deluxe continental breakfast
  • Evening hors d'oeuvres
  • Hot drinks
  • Bottled water
  • Fresh fruit
  • Alcoholic drinks*
  • Soft drinks*
  • Newspapers and magazines
  • Complimentary WiFi

Market Garden (market-style selection, open for breakfast, lunch and dinner). T| Bar (International cuisine, open for breakfast, lunch and dinner). Chelsea Patio (outdoor drinks lounge). Espress|o (coffee shop). Health Club* (adults only) with fitness centre, indoor heated swimming pool, sauna, whirlpool and seasonal outdoor sundeck. Family zone* with swimming pool and 130ft water slide. Kid Centre* with activities. Club 33 Teen Lounge* with games tables, computers and a selection of video games. Dry cleaning/laundry service*. Room service*. Complimentary WiFi. Self-parking CA$29 plus tax per day, and valet parking CA$44 plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1654)
  • Very good (2856)
  • Average (2203)
  • Poor (948)
  • Terrible (566)
Image of the Tripadvisor rating Prefect Stay for close to work

Sep 26, 2020 FosterSweetheart15 Markham, Canada

For a downtown hotel, I was expecting a better ambiance to the room. The first smell on entering was that of dusry carpets. Could do with some renovation. More linens and at least a microwave and mini fridge
Image of the Tripadvisor rating Off topic

Sep 16, 2020 628entertainm Canada

looking for a place for psychology patient. Getting the best care sometimes means cancer patients must travel away from home. This can place an extra emotional and financial burden on patients and caregivers during an already challenging time. The American Cancer Society is trying to make this difficult situation easier for both cancer patients… Read more
looking for a place for psychology patient. Getting the best care sometimes means cancer patients must travel away from home. This can place an extra emotional and financial burden on patients and caregivers during an already challenging time. The American Cancer Society is trying to make this difficult situation easier for both cancer patients and their families through our lodging programs. Read less
Image of the Tripadvisor rating Horrible bites after staying here

Sep 5, 2020 TravelerNixon Ottawa, Canada

I stayed here one night for a medical trip and left worse off then when I arrived! See the pictures for the bites. I was not expecting reimbursement as I didn’t pay for the trip, but at least to speak to a manager on duty to inform them so they could get the guests that were now in the room out so they didn’t get bit as well. I was on hold for 15… Read more
I stayed here one night for a medical trip and left worse off then when I arrived! See the pictures for the bites. I was not expecting reimbursement as I didn’t pay for the trip, but at least to speak to a manager on duty to inform them so they could get the guests that were now in the room out so they didn’t get bit as well. I was on hold for 15 minutes being bounced between phone lines by the switchboard operator and no one at front desk could take my call. The lady informed me there was already new guests in the room and it was unfortunate and she was sorry and to call back tomorrow and ask to speak with housekeeping. This room needs pest control in it not housekeeping!!! I work in hotels and was very upset to see how this situation was handled. Read less
Image of the Tripadvisor rating Huge Hotel - friendly staff

Sep 5, 2020 MattLi6 Windsor, United Kingdom

Having stayed at this hotel several times, this is an average score after having good and not so good stays. First and foremost, this hotel is huge and it can get very busy. However, with this in mind, the hotel has many different entry/exits, a huge reception area and different elevators that serve different floors. So despite the large number… Read more
Having stayed at this hotel several times, this is an average score after having good and not so good stays. First and foremost, this hotel is huge and it can get very busy. However, with this in mind, the hotel has many different entry/exits, a huge reception area and different elevators that serve different floors. So despite the large number of guests, it’s never actually been an issue, at least not in my experience. The rooms are of a good standard..... however as a better idea: . The walls are quite thin, so if you end up with noisy neighbours (even if they are several doors down) you’ll most likely be disturbed. Additionally, if you happen to be in a room near the elevators etc... you’ll hear a lot of foot traffic outside your door and again... some have much heavier feet than others. . Rooms on the lower floors can get a lot of noise from the street (not the hotels fault) but being woken up by sirens, drilling etc... is never a good experience. . If you visit in the winter, some rooms aren’t well “sealed” and your room can end up being as cold inside as it is outside! I have even had rain come into my room (through the balcony door and when it’s snowing heavily and snow is coming into your room, that really isn’t welcome. However, the hotel has as acted quickly in response to this. Location wise, the hotel is in a great location. It’s a short walk to loads of attractions, shops, restaurants, malls etc.... so this is a huge plus! The hotels staff are very friendly, welcoming and they’ve always done their best with the resources that they have available to them. Overall it’s a good option, but it really boils down to which hotel room you get allocated. Fingers crossed it’s a good one. Read less
Image of the Tripadvisor rating It's very big

Aug 26, 2020 Douglas552 Hawick

Very busy and bustling hotel with a lot of queuing required. Comfortable enough and plenty of in-house facilities, but not really the place for a quiet stay though it is centrally situated in the city centre