Chelsea Hotel

Toronto, Canada

The hotel

Full of fun, good food and spaces to chill out, the Chelsea Hotel has something for everyone. There’s pools for the kids and big kids alike — whizz down the water slide, or take a break and head to the adults-only health club for some R&R. Feeling hungry? Enjoy some good food and drink in one of the restaurants. And when you’re ready to see some sights, head out the front door and find the city at your feet.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Children's Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

In the heart of Downtown Toronto, a 6-minute walk from the Eaton Centre and minutes away from top attractions. Transfer time from Toronto International Airport: 30 minutes.

Hotel information

1,590 rooms on 27 floors in 1 building with 12 lifts. All with air-conditioning, cable TV, kettle, iron and board, and hairdryer. Chelsea Rooms are 275 sq ft and have 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 325 sq ft, most with private balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 325 sq ft and include access to the exclusive E|CLUB Lounge, with 1 king-size bed, sleeping maximum 2 adults. 

Studios with Kitchenette are 325 sq ft and have a full-sized fridge, stove and microwave, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

E|CLUB Lounge inclusions:

  • Daily deluxe continental breakfast
  • Evening hors d'oeuvres
  • Hot drinks
  • Bottled water
  • Fresh fruit
  • Alcoholic drinks*
  • Soft drinks*
  • Newspapers and magazines
  • Complimentary WiFi

Market Garden (market-style selection, open for breakfast, lunch and dinner). T| Bar (International cuisine, open for breakfast, lunch and dinner). Chelsea Patio (outdoor drinks lounge). Espress|o (coffee shop). Health Club* (adults only) with fitness centre, indoor heated swimming pool, sauna, whirlpool and seasonal outdoor sundeck. Family zone* with swimming pool and 130ft water slide. Kid Centre* with activities. Club 33 Teen Lounge* with games tables, computers and a selection of video games. Dry cleaning/laundry service*. Room service*. Complimentary WiFi. Self-parking CA$29 plus tax per day, and valet parking CA$44 plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1671)
  • Very good (2865)
  • Average (2210)
  • Poor (955)
  • Terrible (583)
Image of the Tripadvisor rating Clean and Central

Oct 24, 2021 Lori R Canada

Located in downtown Toronto. Only negative thing I have to say is the wait to check in was very long. We didn't use the facilities since the hours were reduced due to the pandemic. Room was nice, spacious and clean with a balcony. On site restaurant is expensive but plenty of options in the surrounding neighbourhood.
Image of the Tripadvisor rating Do NOT stay here.

Oct 23, 2021 stevedtravelr

If I could give this hotel zero stars I would. Reasons: 1. Outdated is an understatement. 2. Took me about an hour to check in. Lines are constantly way too long and the place is understaffed 3. I've asked three times for a fridge to be brought to my room and still haven't gotten one 24 hours later 4. Walls are peeling. Carpet, although it looks… Read more
If I could give this hotel zero stars I would. Reasons: 1. Outdated is an understatement. 2. Took me about an hour to check in. Lines are constantly way too long and the place is understaffed 3. I've asked three times for a fridge to be brought to my room and still haven't gotten one 24 hours later 4. Walls are peeling. Carpet, although it looks new, it's all kinds of messed up. It's rising from the floor like a bubble. Stains EVERYWHERE 5. Wi-Fi does not work. It's funny because the staff seems surprised but pretty sure they are well aware nothing works 6. Website says the hotel has a gym but website does not say that the gym has been closed for just about 18 months. That's not misleading... (also the pool is open? Gym closed because of covid but the pool is open........) 7. Being picky here but all things considered... The rear entrance is locked. Come on guys... I will say the staff is VERY nice but that's just about it's only saving grace. My recommendation to the ownership is stay here and be hyper critical about the business you're running. Seriously don't stay here. You're better off spending more money and getting a nicer hotel or going to a cheap motel and getting the same quality Read less
Image of the Tripadvisor rating Nice hotel bad elevators

Oct 21, 2021 Harry S West Caldwell, New Jersey

The hotel is in a good location, but it is crowded and the wait for elevators ruins any good points. The bed was comfortable, the room was old. Most features of the hotel are closed due to Covid. Two of the elevators did not work the entire time we were there. Another elevator was stuck on the second floor our entire stay.
Image of the Tripadvisor rating Dirty and crowded....

Oct 19, 2021 daniechacon Ottawa, Canada

This hotel advertises itself as 4*. There is nothing to suggest that is more than a very dated and dirty establishment. Dirty carpets inside and outside the rooms. Dirty surfaces on the room furniture. Very dirty bathroom sink and bathtub with other people's hairs in both of them.
Image of the Tripadvisor rating Great price but lacking otherwise

Oct 13, 2021 SueAHA Toronto, Canada

If you are use to a brand name chain, this is not the experience for you. It's the price for downtown Toronto for a reason! It has a great location but the decor is dated, it is located near a fire station, it is in between 2 universities, you can hear the street traffic as well as noise from the hallway and neighbouring rooms-there were not… Read more
If you are use to a brand name chain, this is not the experience for you. It's the price for downtown Toronto for a reason! It has a great location but the decor is dated, it is located near a fire station, it is in between 2 universities, you can hear the street traffic as well as noise from the hallway and neighbouring rooms-there were not excessively loud, but you can still hear the noise of guests coming and going. We could not sleep there was too much going on all night. The doors are old style access key card, no microwave or fridge. It felt like an older apartment building-washrooms had mold in the grout. Read less