Chelsea Hotel

Toronto, Canada

Hotel rating
Trip advisor rating: 3.5 Based on 7628 reviews

The hotel

Welcome to the largest hotel in Canada! Chelsea Hotel is one of the best, with an extensive range of facilities to suit everyone. Families will enjoy recreation facilities devoted entirely to them, including a 130 ft indoor water slide and family pool, Kid Centre and Teen Lounge complete with ping pong table, computers and a selection of video games. Adults 18 years and over can head to Deck 27 with indoor pool, whirlpool, sauna and fitness area.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Children's Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

In the heart of Downtown Toronto, a 6-minute walk from the Eaton Centre and minutes away from top attractions. Transfer time from Toronto Airport: 30 minutes.

Hotel information

1,590 rooms on 27 floors in 1 building with 12 lifts. All with air-conditioning, cable TV, complimentary WiFi access, kettle, iron and board and hairdryer. Chelsea Rooms with 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are stylish and spacious with private balconies in most rooms. They have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms offer a nightly turndown service and include access to the exclusive private E|CLUB Lounge. They have 1 king-size bed, sleeping maximum 2 adults. Club Room guests can take advantage of the complimentary Continental breakfast and evening appetisers.

Rooms with kitchenette are equipped with a full-sized fridge, stove, and microwave, this room type is the ideal choice for extended stays. With 1 king-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

  • Special offer: book by 31 Mar '19 and receive up to 10% off the accommodation cost for travel between 21 Jan–30 Apr '19. 

    Please note: this offer is subject to availability at the time of booking and may be withdrawn at any time. This offer is applicable to Chelsea and Deluxe Rooms. Some blackout dates will apply. Discount has been calculated into price shown.

  • Special offer: book by 31 Mar '19 and receive up to 15% off the accommodation cost when you stay a minimum of 3 nights between 25 May–30 Jun '19 and 1–31 Oct '19, or receive 10% discount if you stay 1 or 2 nights. 

    This offer is subject to availability at the time of booking and may be withdrawn at any time. This offer is applicable to Chelsea and Deluxe Rooms only. Some blackout dates apply. Discount has been calculated into price shown.

  • Special offer: book by 31 Mar '19 and receive 10% off the accommodation cost when you stay between 1 Nov '19–30 Apr '20. 

    This offer is subject to availability at the time of booking and may be withdrawn at any time. This offer is applicable to Chelsea and Deluxe Rooms only. Some blackout dates apply. Discount has been calculated into price shown.

Market Garden and Express|o Coffee and Wine Bar (market-style dining, drinks and take-away items), T Bar serving breakfast and curry buffet lunch. Health Club* (adults only) with gym, indoor heated swimming pool, sauna and whirlpool; separate family area* with swimming pool and 130ft water slide. Kid Centre* with activities, Teen Lounge* with games tables, computers and a selection of video games. Overnight dry cleaning/laundry service*, coin-operated laundry room*, business centre*. Self-parking approx CA$29 plus tax, Valet parking approx CA$39 plus tax per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Trip advisor rating: 3.5 Based on 7628 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1531)
  • Very good (2659)
  • Average (2055)
  • Poor (875)
  • Terrible (508)
Image of the Tripadvisor rating Had a wonderful stay.

Feb 22, 2019 David S BRONX

I am in a wheelchair. The room they put us in gave me no maneuverability at all. We went downstairs and presented the problem and with 2-3 minutes were switched to a much more spacious room. The have a buffet that covers all three meals of the day. A great variety of foods and when I would come rolling it I would be overwhelmed to staff… Read more
I am in a wheelchair. The room they put us in gave me no maneuverability at all. We went downstairs and presented the problem and with 2-3 minutes were switched to a much more spacious room. The have a buffet that covers all three meals of the day. A great variety of foods and when I would come rolling it I would be overwhelmed to staff members offering to help me. Often this is done in a demeaning manner, but certainly not here. The overall atmosphere of the hotel is very relaxing. The concierge service was particularly warm and helpful to best take our one day of tourism to a great level before we had to get to work. Read less
Image of the Tripadvisor rating Chelsea Hotel / downtown Toronto

Feb 21, 2019 ArgelesFrance Etobicoke

Great location, especially if you have to attend any of the hospitals on University Avenue. Staff are great, courteous and informative about Toronto. The hotel is very clean and has good services for children. Parking is available underground.
Image of the Tripadvisor rating Avoid this hotel

Feb 21, 2019 hnsmagazine Toronto, Canada

I was excited to stay at the Chelsea. I had seen images and thought it would be amazing to stay at the Chelsea. I’m a front office manager myself at a 4 star property, and hotels are my life. I was in Toronto to experience good hotels for the week. I checked out of the Delta and then went directly to the Chelsea to experience this hotel. I was… Read more
I was excited to stay at the Chelsea. I had seen images and thought it would be amazing to stay at the Chelsea. I’m a front office manager myself at a 4 star property, and hotels are my life. I was in Toronto to experience good hotels for the week. I checked out of the Delta and then went directly to the Chelsea to experience this hotel. I was extremely disappointed. The price range was close to the Deltas price but the quality of Chelsea staff and property was not even close to expected. The front desk doesn’t engage guests until your right in front of them at the desk. Then when they do engage you it’s very robotic. Reminds me of the service I would receive from a high school student at Timhortons. The location and view from the hotel is great but that’s where it stops. I had to call front desk 4 times during my stay for hair on my bed and heaters not working. I’ve never had to call front desk for an issue at any hotel before. They did send staff to look at the issue and correct it, but management didn’t follow up with me to apologize or make sure we’re ok. That’s when I realized that management is the major issue here. Management isn’t training the front desk properly on service, engagement and follow up. Maybe because the management doesn’t possess those capabilities either. I usually stay at Delta and Hotel X. Me and my wife both feel we wasted $400 at the Chelsea. 3 minutes late and we couldn’t get a drink to bring up to our room. Aren’t the guests important??? Rooms look very dated but if they had good staff it would make us forget those things. New management for guest service could really make a good impact at the Chelsea. For future guest sake, I hope they keep my review in mind. Read less
Image of the Tripadvisor rating Great Experience

Feb 19, 2019 Vacation68480617585

Wonderful hotel to stay at. Every staff member we encountered from first booking room to departure were very friendly and helpful. Rooms were clean and the food was great. Perfect downtown location. Will be back.
Image of the Tripadvisor rating Dishonest Hotel

Feb 19, 2019 DmS000

The hotel fraudulently charged my credit card for over $2000. When I complained, the hotel refused to budge. Other residents have had this same problem as well. Be careful with these people, lots of options in this city.