Hilton Toronto

Toronto, Canada

Virgin rating

The hotel

Hilton Toronto is seriously well-connected — it’s attached to the city’s popular PATH walkway, an underground labyrinth linking you to top downtown sights and forming the world’s largest subterranean shopping venue. If PATH’s 1,200-plus stores don’t satisfy your retail urges, you’re also an above-ground walk from hundreds of shops at Eaton Centre, along with that Toronto tourist must, CN Tower. They haven’t rested on their ‘location’ laurels here though: Hilton have made sure there’s plenty to return to after exploring, with a fitness room, indoor and outdoor pools, a sauna, and spacious modern guestrooms (some with complimentary Continental breakfast thrown in). If you’re just returning for dinner, you’ve got the steakhouse’s prime Midwestern beef and Tundra Restaurant’s Canadian styling and global dining to pick from — each chased with a cheeky post-dinner coffee from the hotel’s own branch of Starbucks®.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located in the heart of Toronto. Walking distance to the CN Tower and area attractions and connected to PATH system of underground tunnels around the city. Transfer time from Toronto International airport: 40 minutes.

Hotel information

600 rooms. All rooms with air-conditioning, TV with in-room movies*, telephone, WiFi access*, coffee maker, iron and board, in-room safe* and hairdryer. Standard Hilton Rooms are 416 sq ft and have 1 king-size bed, or 2 double beds or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suites are larger and have a separate living area, with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Rooms are located on higher floors with great views, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Corner Deluxe Rooms are as above, but larger and in a corner location, with 1 king-size bed, sleeping maximum 2 adults.

Executive Floor Rooms are newly renovated, and have access to the Executive Lounge with complimentary breakfast and refreshments, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Corner Executive Floor Rooms are as above, but larger and in a corner location, with 1 king-size bed, sleeping maximum 2 adults.

Junior Suites with Kitchenette are large rooms on the Executive Floor, with access to the Executive Lounge with complimentary breakfast and refreshments, with 1 king-size bed, sleeping maximum 2 adults.

Summerhill Studio Suites are newly renovated, located on the top floor of the hotel and are 406 sq ft with an exclusive design by Sarah Richardson Design Inc. With floor-to-ceiling windows with views of the CN Tower and city, access to the Executive Lounge and 1 king-size bed, sleeping maximum 2 adults.

Rosedale Studio Suites are are newly renovated, located on the top floor of the hotel and are 560 sq ft with an exclusive design by Sarah Richardson Design Inc. With floor-to-ceiling windows with views of University Avenue and city, access to the Executive Lounge and 1 king-size bed, sleeping maximum 2 adults.

High Park Studios Suites are 370 sq ft, located on the top floor of the hotel and with an exclusive design by Sarah Richardson Design Inc. With floor-to-ceiling windows with views of the CN Tower and city, access to the Executive Lounge and 1 king-size bed, sleeping maximum 2 adults.

Leaside One Bedroom Suites are 750 sq ft and are located on the top floor of the hotel, with an exclusive design by Sarah Richardson Design Inc. With a separate living room, floor-to-ceiling windows with views of the CN Twower and city, marble bathroom, access to the Executive Lounge and 1 king-size bed, sleeping maximum 2 adults.

Forest Hill Studio Suites are 740 sq ft and are located on the top floor of the hotel, with an exclusive design by Sarah Richardson Design Inc. With north facing floor-to-ceiling windows overlooking the city, living area, large bathroom with free-standing tub and marble shower, access to the Executive Lounge and 1 king-size bed, sleeping maximum 2 adults.

Level Two (rooftop terrace serving light bites and cocktails, open seasonally). Tundra Restaurant (open for lunch and dinner). Ruth's Chris Steakhouse (open daily for dinner and open for lunch on a Friday). Starbucks®. Room service*. Outdoor pool. Sunrise yoga*. Fitness centre. Laundry/valet service*. WiFi access*. Self-parking CA$70 plus tax, per night and valet parking CA$45 plus tax, per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1472)
  • Very good (1458)
  • Average (637)
  • Poor (236)
  • Terrible (137)
Image of the Tripadvisor rating Not a valued Hilton Honors Member

May 18, 2022 Pat M Dartmouth, Canada

Booked an Executive King Suite. Upon checkin we were told we weren't allowed to use the Executive Lounge as it was booked for 4 days for a Private Party? 4 days? That kind of defeated the purpose of booking an Executive room. Also, no recognition of being a Hilton Honors member and not even a 50 cent bottle of water. It appears that some customers… Read more
Booked an Executive King Suite. Upon checkin we were told we weren't allowed to use the Executive Lounge as it was booked for 4 days for a Private Party? 4 days? That kind of defeated the purpose of booking an Executive room. Also, no recognition of being a Hilton Honors member and not even a 50 cent bottle of water. It appears that some customers are valued more than others! We have never been told at any Hilton that the Executive Lounge was off limits to us! This was an eye opener and was disappointing to say the least. Before you book this hotel, get confirmation that you are allowed to use the pool, gym or lounge. Very poor management. Read less
Image of the Tripadvisor rating Not clean

May 18, 2022 iyadnaldwaik Katy, Texas

I got corner room on the website but when I did check in it wasn’t corner and it wasn’t clean at all. I just lose my money in this hotel and there is nothing special on the room and the pillows it was so bad 😩😩
Image of the Tripadvisor rating Great stay

May 17, 2022 jennehmon

Room 2103 was perfect for one night - great view of the CN tower. Only the far end rooms next to the elevator have windows that open for extra air. 2 scenic elevators for fun. The pool is on the second floor. Stayed here since the Sheraton pool was undergoing renos, but the Sheraton pool was for sure nicer than this one. It's quite small and… Read more
Room 2103 was perfect for one night - great view of the CN tower. Only the far end rooms next to the elevator have windows that open for extra air. 2 scenic elevators for fun. The pool is on the second floor. Stayed here since the Sheraton pool was undergoing renos, but the Sheraton pool was for sure nicer than this one. It's quite small and full of gunk but that didn't stop us from enjoying it. The downside was the parade of dancing drumming people that went down the street at 7:15am Saturday morning and took almost 30 min to pass out of earshot - dreadful clamour. Parking - self-park is 30$ but I didn't see the entrance way driving past on Richmond St. as it is directly in the main entrance (perpendicular) and you'll see it ahead of you once you enter. I drove around the block and parked in the public lot on Adelaide - which also connects to the hotel but is more expensive. There is an ice machine right next to the elevator. Even though 2103 is next to the elevators they are very quiet. Read less
Image of the Tripadvisor rating Great location but poor Hilton Honors gold benefits

May 7, 2022 Jean_London1 London, United Kingdom

Great location but poor Hilton Honors gold benefits Stayed there for 4 nights for a wedding nearby Used my Hilton Honors points as I am Hilton Honors Gold The pros - great location, very close to Union station and CN tower - beautiful views over the city, I was upgraded to a nice deluxe room on the 28th floor with great views over the CN tower… Read more
Great location but poor Hilton Honors gold benefits Stayed there for 4 nights for a wedding nearby Used my Hilton Honors points as I am Hilton Honors Gold The pros - great location, very close to Union station and CN tower - beautiful views over the city, I was upgraded to a nice deluxe room on the 28th floor with great views over the CN tower - got a 2pm late checkout - the executive 32nd floor is beautifully redone. Abi was very friendly and professional - a great asset to Hilton. The cons - I was informed upon checkin that free continental breakfast was withdrawn and instead replaced by cad$18 daily food and beverage credit. What a huge devaluation of Hilton Honors gold benefits as continental breakfast costs more than that. The Hilton app still showed the benefit when I checked in. This is the first hotel outside the Us to trial this - I was told that all Canadian properties would switch to that mode. What a huge loss - I will not be using Hilton in Canada again - breakfast staff was not trained at all on these changes on day 1 - upon arrival, I was given a sticker “Hilton Honors gold” and sat at a table. I was offered to look at the menu or go to the buffet. We decided to go to the buffet, assuming that the Hilton Honors sticker meant we could help ourselves to the buffet. 2 min later, our bill was left on our table, charging us over 29$ per person for the buffet breakfast. At which point I sought some explanation as I had tried to ask about the Hilton Honors arrangements first but couldn’t speak to anyone. The gentleman next to me told me that he had had the same discussion with the staff and hotel manager a day earlier and that management thought he was unreasonable. A couple next to us underwent the same farce and we all ended up queuing at reception waiting for the hotel manager. We met with Marina, front desk manager, who kindly sorted things out. She offered me free daily full breakfast coupons so that I could use my F&B credit on other things. This was nice but I still explained that it was grossly unfair not to warn customers about this change first. - no housekeeping for 2 days when I had confirmed at checkin that I wanted daily housekeeping (this is something new - hotel is asking IF housekeeping is required!?) - no bathtub, no bathing robes - billing errors at checkin which took a bit of back and forth but were rectified in the end Read less
Image of the Tripadvisor rating Poor check in

May 4, 2022 davidmurphy150988 Dublin, Ireland

Hotel was fine, nothing special, the check in experience was terrible. Arrived early and the room wasn’t ready (completely fine given we where early) so dropped of our bags, the lady who put our room on q didn’t explain anything about the hotel, breakfast times, facilities etc. Came back to see if the room was ready and the gentlemen who checked… Read more
Hotel was fine, nothing special, the check in experience was terrible. Arrived early and the room wasn’t ready (completely fine given we where early) so dropped of our bags, the lady who put our room on q didn’t explain anything about the hotel, breakfast times, facilities etc. Came back to see if the room was ready and the gentlemen who checked us in explained nothing about the hotel. Noticed though-out our stay that everyone else was offered water at check in and was explained everything. Other than that we could fault the hotel, poor check in standard and lack of character let the hotel down. Read less