Sheraton Centre Toronto

Toronto, Canada

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. Alternatively, head to Senses Spa and indulge in a soothing treatment or two. BnB is a contemporary bistro and bar, serving breakfast, lunch and dinner. In the mornings, BnB offers breakfast classics like blueberry pancakes and grilled ham and eggs. Diners can order à la carte or indulge at BnB’s extensive breakfast buffet. In the evening, BnB’s expansive bar, becomes a focal point of the space, proudly serving the best local beers and boutique wines, innovative cocktails, and retro floats and malts.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with Sheraton Sweet Sleeper™ bed, air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Guest Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms with complimentary bottled water, newspapers and in-room bathrobes as well as exclusive access to the private Club Lounge on the 43rd floor, offering stunning city views and daily complimentary deluxe Continental breakfast and evening hors d'oeuvres. Rooms with 1 king-size bed, 1 double bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

BnB Bistro and Bar ('Burgers and Beyond', open for breakfast, lunch and dinner), Link Cafe (open for breakfast, lunch, coffee). Quinn's Steakhouse and Irish Bar (open weekdays’ for lunch, dinner daily), Shopsy's Deli (open 7 days a week), Club Lounge Dining (open for breakfast and dinner). Outdoor/indoor heated swimming pool, sundeck, hot tub, sauna, seasonal pool bar. 24-hour fitness centre. Senses Spa & Massage Clinic*. 24-hour room service*. Laundry/dry cleaning service*. Valet parking approx CA$50 plus tax per day (payable locally, subject to change).

WiFi access* (CA$15 daily payable locally, subject to change)

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1183)
  • Very good (823)
  • Average (228)
  • Poor (57)
  • Terrible (56)
Image of the Tripadvisor rating Great Hotel right downtown!!!

Dec 8, 2019 Tima F Vancouver, Canada

We stayed at this hotel few times over the years and we really enjoy the facilities and the service. This is why we keep coming back. From the front desk checking staff, to Hussein, the valet (he was phenomenal!),  to the concierge, to the club lounge staff to the room cleaning staff. Excellent service. Excellent value. We were upgraded to a well… Read more
We stayed at this hotel few times over the years and we really enjoy the facilities and the service. This is why we keep coming back. From the front desk checking staff, to Hussein, the valet (he was phenomenal!),  to the concierge, to the club lounge staff to the room cleaning staff. Excellent service. Excellent value. We were upgraded to a well appointed suite with a club lounge access due to our Platinum status with BonVoy. The safe in our room didn't work and it was fixed promptly. We also requested an extra bathrobe and that too came in promptly. The hotel was full and  we waited along time outside in our car trying to get parking to check in. So the front desk lady apologised very much for the longer wait and she later sent a cheese plate with a bottle of wine to our room. We really appreciated her classy gesture. Thank you for hiring and training such wonderful people.  We are very grateful for their outstanding smily service. We will be back yet again...many times for sure! Read less
Image of the Tripadvisor rating Club lounge at the 43Th floor

Dec 7, 2019 amosfoodographer Tel Aviv, Israel

The staff at the lounge on the 43Th floor is superb, always welcoming, nice, smiling and efficient. The spectacular view goes along with atmosphere that you get the moment you get in thx to the staff and the food.
Image of the Tripadvisor rating Overpriced, uncomfortable sleep, and bad service as icing on the cake

Dec 6, 2019 phil4vic Vancouver, Canada

I realize when the market rate for hotels goes up then prices go up, but when you start charging C$300-400/night for standard room then you need to take those extra profits and start investing them into your hotel and so far I've only need things at this hotel deteriorate. The climate control (thermostat) wasn't working, when I wanted it warmer… Read more
I realize when the market rate for hotels goes up then prices go up, but when you start charging C$300-400/night for standard room then you need to take those extra profits and start investing them into your hotel and so far I've only need things at this hotel deteriorate. The climate control (thermostat) wasn't working, when I wanted it warmer the room took forever to come up in temperature. I think I waited about 4-5 hours to warm it up after checking in. Then when I go into bed I realized the pillows are terribly uncomfortable, they must be very old because they've lost their firmness. When I was sleeping I was overheating because for some reason there is a heavy comforter and and a duvet on the bed. Then starting at 5am I can hear hallway doors slamming and my room is located near the end of the hall, so I could imagine it'd be worse if I was close to the elevators. Anyways, needless to say my sleep was not great. The service here always leaves a little bit to be desired too. For loyal guest an upgrade is never offered, they typically always say the hotel is sold out, even though their website shows they are still selling rooms in multiple categories. On a positive note I will say that I do like the gym, it's large and has a good amount of modern equipment. They seemed to have fixed the internet here too and I was able to stream Netflix without problem in my room. The club lounge also had a decent selection of food, and it was busy but I could always find a spot to sit. Read less
Image of the Tripadvisor rating Great Customer Service!

Dec 5, 2019 P6478DHhugor New York City, New York

My family visited Sheraton for the Cavalcade of Light Festival last week. The hotel was very busy in the evening with lots of people rushing to register. All staff at the lobby (bellhop and front desk) were very friendly and helping to move the line quick. We almost had an incident where we could have been separated with our 9 year old son in… Read more
My family visited Sheraton for the Cavalcade of Light Festival last week. The hotel was very busy in the evening with lots of people rushing to register. All staff at the lobby (bellhop and front desk) were very friendly and helping to move the line quick. We almost had an incident where we could have been separated with our 9 year old son in the lobby before the firework as there were lots of people. Brian from Front Desk helped us locate our son who was sitting by the sofa (thank you thank you). We also asked for an extra blanket in the room and it was delivered very fast by a friendly gentleman. This was our 2nd time traveling to Toronto and we hope to be back soon!!! Read less
Image of the Tripadvisor rating Great spot to stay but....

Nov 30, 2019 Brooklintee Brooklin, Canada

We love the Sheraton because of the location, the valet parking, the reception, and the rooms are always clean and the views are lovely. But.... the restaurant and lobby bar is lacking. It is sorely missing it’s identity. The lighting is like a diner, the welcome by the host was cool as if we were inconveniencing her. We were told that she… Read more
We love the Sheraton because of the location, the valet parking, the reception, and the rooms are always clean and the views are lovely. But.... the restaurant and lobby bar is lacking. It is sorely missing it’s identity. The lighting is like a diner, the welcome by the host was cool as if we were inconveniencing her. We were told that she wouldn’t/couldn’t clean the table near the window and we could ask our server to do that for us!?! Or we could find a spot at the bar.... We chose to have a seat at an open table near the bar and waited five minutes for the server to clear the table. She just moved the glasses to the next table where they sat for another 10 minutes. My girlfriends and I meet in Toronto every year and this was the same experience last year. It seems like the restaurant isn’t managed well and that they don’t want guests/customers to spend their time and money here. It’s too bad. We visited the Fairmont and their lobby bar was lively, busy and beautiful. I think the Sheraton can do better. Read less