Sheraton Centre Toronto

Toronto, Canada

Virgin rating

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. However you spend your day, 43 Down is an intimate bar in which you can relax at the end of the day and catch up with friends and family over some sharing plates or a handcrafted cocktail.

Amenities

  • Wheelchair access
  • Bar
  • Fitness Centre/Gym
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to City Centre

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with air-conditioning, flat-screen TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, and iron and ironing board. 

Standard Guest Rooms feature either 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Deluxe Guest Rooms offer city views, with 1 king-size bed, sleeping maximum 3 people.

Nathan Phillips View Rooms with either 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Junior Suites with a separate seating area, and either 1 king-size bed or 1 queen-size bed, sleeping maximum 3 people.

Suites are larger in size, featuring a separate seating area with sofa bed, and 1 king-size bed, sleeping maximum 3 people.

Club Lounge rooms and suites feature access to the 43rd floor Sheraton Lounge for 2 people per room, which offers additional benefits such as free WiFi, complimentary continental breakfast, and selected refreshments throughout the day. 

43 Down (intimate bar serving locally inspired light bites and handcrafted cocktails). Dual Citizen (offering a selection of all-day items as well as grab-and-go offerings). 

Indoor/Outdoor heated pool. 24-hour fitness centre. 

WiFi access*. 24-hour room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1321)
  • Very good (886)
  • Average (277)
  • Poor (91)
  • Terrible (91)
Image of the Tripadvisor rating Strong but super busy!

May 25, 2024 JJLTraveller Victoria, Canada

Have been here several times. Very strong establishment. Rooms are big, got a good view of city hall. This is one of the few hotels that can handle big conferences. They had multiple ones happening at the same time plus all the usual tourists. This place is BUSY! Plus it connects to a mall, so there is a tonne of traffic. This is a Marriot… Read more
Have been here several times. Very strong establishment. Rooms are big, got a good view of city hall. This is one of the few hotels that can handle big conferences. They had multiple ones happening at the same time plus all the usual tourists. This place is BUSY! Plus it connects to a mall, so there is a tonne of traffic. This is a Marriot Bonvoy group so you can use the app for everything. Love their app. You can checkin, order food, mobile key, chat with concerige.... Overall still good place to stay. Read less
Image of the Tripadvisor rating One Night Stay

May 14, 2024 longboat9 Toronto, Canada

The Sheraton Centre provides a comfortable and convenient stay. The employees are friendly and the overall ambience is great. The rooms are not bad at all. The beds are super comfortable. I noticed that they changed the carpet in my room. That was a great addition to the stay. The curtains need an update. They give the room an outdated… Read more
The Sheraton Centre provides a comfortable and convenient stay. The employees are friendly and the overall ambience is great. The rooms are not bad at all. The beds are super comfortable. I noticed that they changed the carpet in my room. That was a great addition to the stay. The curtains need an update. They give the room an outdated look. Overall, my stay was not bad at all. The prices are steep for food but every other hotel has the same price tactic. The rooms could use some updates. Read less
Image of the Tripadvisor rating Good hotel in Toronto city centre

Apr 11, 2024 FranBoyle Lanarkshire

The hotel is a corporate hotel conveniently located for the city centre. The leisure facilities should be improved. The communal areas on the meeting room floors were tired and often dirty. Housekeeping staff are good and the restaurant is similarly good.
Image of the Tripadvisor rating Thanks Sheraton - You Certainly Know How To Treat Bonvoy Elite Guests

Apr 10, 2024 TravelJunky312 Chicago, IL

The title says it best. Prior to checking in - I was communicating regularly with the Sheraton using the Bonvoy app. I told them I was celebrating my anniversary and also requested a room upgrade if available. The chat support team was great. They managed to secure me an upgrade prior to check-in. Thanks for that! Upon check-in, Andrew was… Read more
The title says it best. Prior to checking in - I was communicating regularly with the Sheraton using the Bonvoy app. I told them I was celebrating my anniversary and also requested a room upgrade if available. The chat support team was great. They managed to secure me an upgrade prior to check-in. Thanks for that! Upon check-in, Andrew was great! They even sent over a nice bottle of champagne along with a welcome note acknowledging our anniversary. Even Olga at the Front Desk was kind and knowledgeable in giving us directions using the PATH. Our suite was amazing. Large and quiet. The club lounge was an automatic Wow!!! With all my travels, this by far the most beautiful club lounge in the Sheraton brand. Stunning views of Toronto. Their bathrooms even had amazing views. The staff at the Club Lounge was so incredibly accommodating. This entire hotel knows the meaning of hospitality and how to treat its Bonvoy Elite members! Well done, Andrew, Olga, chat support team and club lounge staff! You guys made our stay memorable!!! We will be back to stay there again! Read less
Image of the Tripadvisor rating Convenient and comfortable

Apr 10, 2024 IntrepidAtlanta Atlanta

The Sheraton Centre Toronto is a large high-rise hotel in the downtown area, close to the Eaton Centre shopping mall. I spent 4 days here during a professional conference and my experience was a bit mixed, though overall the hotel is recommendable to other travelers. On the minus side: (1) Despite claims of expensive renovations, these weren't… Read more
The Sheraton Centre Toronto is a large high-rise hotel in the downtown area, close to the Eaton Centre shopping mall. I spent 4 days here during a professional conference and my experience was a bit mixed, though overall the hotel is recommendable to other travelers. On the minus side: (1) Despite claims of expensive renovations, these weren't reflected in guest rooms; the decor was quite dated and the unattractive brown carpet was "crunchy." (2) There was almost no space in the bathroom to place one's toiletries as there was no countertop (the sink was mounted in a small stand-alone unit). Very dim bathroom lighting; to put my makeup on I had to sit by the window where there was natural light. (3) WiFi in guest rooms was unreliable, the signal kept cutting out, making it difficult to do business email, etc. It worked better in the lobby area. (4) The small in-room coffeemaker really needs to be upgraded. (5) Towels are on the small size and rather thin. On the positive side: (1) Cleanliness was impeccable; my room and bathroom were spotless (one exception: what appeared to be toothpaste splashes on the vinyl bathroom wallpaper). (2) Good soundproofing of rooms from noise in the corridor or on the streets. (3) Very comfortable bed, nice bedding. (4) Very attentive housekeeping: items like towels, coffee supplies, cups, etc. were replaced daily and in the correct number. (5) Extremely strong water pressure; water in the bathroom heated almost instantaneously. (6) The staff with whom I interacted at check-in and checkout were unfailingly helpful, got me into my room early, and took note of all my requests. One final comment: for a hotel this size--43 floors--food options are somewhat limited and, not unexpectedly, high priced. However, Chefs Hall right across the street offers numerous choices and there are equally good options nearby. Summing up, the Sheraton Centre doesn't offer 5-star luxury or eye-catching design but is a perfectly comfortable place to hang your hat while in Toronto. Read less