Sheraton Centre Toronto

Toronto, Canada

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. Alternatively, head to Senses Spa and indulge in a soothing treatment or two. BnB is a contemporary bistro and bar, serving breakfast, lunch and dinner. In the mornings, BnB offers breakfast classics like blueberry pancakes and grilled ham and eggs. Diners can order à la carte or indulge at BnB’s extensive breakfast buffet. In the evening, BnB’s expansive bar, becomes a focal point of the space, proudly serving the best local beers and boutique wines, innovative cocktails, and retro floats and malts.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with Sheraton Sweet Sleeper™ bed, air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Guest Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms with complimentary bottled water, newspapers and in-room bathrobes as well as exclusive access to the private Club Lounge on the 43rd floor, offering stunning city views and daily complimentary deluxe Continental breakfast and evening hors d'oeuvres. Rooms with 1 king-size bed, 1 double bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

BnB Bistro and Bar ('Burgers and Beyond', open for breakfast, lunch and dinner), Link Cafe (open for breakfast, lunch, coffee). Quinn's Steakhouse and Irish Bar (open weekdays’ for lunch, dinner daily), Shopsy's Deli (open 7 days a week), Club Lounge Dining (open for breakfast and dinner). Outdoor/indoor heated swimming pool, sundeck, hot tub, sauna, seasonal pool bar. 24-hour fitness centre. Senses Spa & Massage Clinic*. 24-hour room service*. Laundry/dry cleaning service*. Valet parking approx CA$50 plus tax per day (payable locally, subject to change).

WiFi access* (CA$15 daily payable locally, subject to change)

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1197)
  • Very good (832)
  • Average (230)
  • Poor (59)
  • Terrible (56)
Image of the Tripadvisor rating Helpful staff and great views

Jan 21, 2020 mannyj05 Toronto, Canada

Staff were helpful and supportive. The lady at front desk was so polite even offered late check out. Thank you! I enjoyed my staff including the access to the lounge which was offered at a discount. Thank you to the team for an amazing stay. Its you who makes us guests wanting to come back again and again. :)
Image of the Tripadvisor rating Just OK

Jan 21, 2020 26sherriv Wainfleet

I stayed at this hotel for a conference in January 2020. I reserved a King room, but received a room with 2 double beds. When I arrived check in was very busy, the kind woman at the counter tried to find me a King room but was having trouble locating one. She took my phone number as I needed to get to a seminar, she said she would call when she… Read more
I stayed at this hotel for a conference in January 2020. I reserved a King room, but received a room with 2 double beds. When I arrived check in was very busy, the kind woman at the counter tried to find me a King room but was having trouble locating one. She took my phone number as I needed to get to a seminar, she said she would call when she located a King room. I really just wanted to freshen up after my long drive and go to my seminar, so I took the double beds room she offered. I didn’t receive any form of rebate for being downsized. The room was clean and comfortable. I did find it rather odd that there was no mini fridge in the room. Even the small resorts in Cuba have mini fridges. There is not a lot of table/desk space to do work on. It was very difficult to regulate the rooms temperature, seems there was a draft coming from the very large window, nice view of City Hall, but chilly. The location of my room was at the end of the hall, bonus as no neighbours on one side, disadvantage, the slamming of the doors from staff using the maid’s room or whatever it was beside me. The ceiling’s are paper thin, you can hear loud walkers, bathroom noises and tv’s above. Room service was extremely expensive, the quality of food did not match the price. The bathroom was big enough, but the sink and tub were small. Overall this hotel is extremely large, you need a map to know where you’re going, a little dated but clean. Ok for business travel as everything is centrally located. Too overpriced for a family getaway, in my opinion. Read less
Image of the Tripadvisor rating Super friendly, super comfy

Jan 18, 2020 Sheona K Orillia, Canada

First time staying here at Sheraton for staycation. Love the beds, great service, super quiet ventilation system, lots of hot water. For an old hotel it is very appealing and clean. The pool is cool but the change rooms are ridiculously too far down the hall from the entrance. NEVER send a minor alone to go potty etc. The gym which is staffed is… Read more
First time staying here at Sheraton for staycation. Love the beds, great service, super quiet ventilation system, lots of hot water. For an old hotel it is very appealing and clean. The pool is cool but the change rooms are ridiculously too far down the hall from the entrance. NEVER send a minor alone to go potty etc. The gym which is staffed is all modern and large. I was really impressed. It needs a HOT TUB spa as the pool is half indoor/outdoor so its quite cool in mid winter. They need to fix the plastic barriers to keep warm air in. The patio is amazing with trees and greenery. The hotel restaurant...Boring...the Club Lounge is stunning but dated. Staff super friendly...free snack meh ok...breakfast has lovely selection. But no cool bar to sit in for drink and watch the game. Shame, We Ubered to SOCo at Delta on Bremner...cool bar Read less
Image of the Tripadvisor rating All-around wonderful

Jan 18, 2020 Rose H North Augusta, South Carolina

We truly enjoyed our stay at the Sheraton Centre Toronto on Queen St. The hotel's location was perfect, within walking distance of Christmas Markets, restaurants, the Scotia Bank Arena (for an awesome hockey game), and the enclosed shopping center (Eaton Centre). It was perfect! The BnB restaurant on the main floor was fabulous. The breakfast… Read more
We truly enjoyed our stay at the Sheraton Centre Toronto on Queen St. The hotel's location was perfect, within walking distance of Christmas Markets, restaurants, the Scotia Bank Arena (for an awesome hockey game), and the enclosed shopping center (Eaton Centre). It was perfect! The BnB restaurant on the main floor was fabulous. The breakfast buffet was truly incredible, with something for every taste! The Christmas Day dinner was so good and we were made to feel so welcome. Everything about this hotel, from the friendly and professional staff to the prime location was absolutely perfect! Read less
Image of the Tripadvisor rating Amazing stay.

Jan 18, 2020 GCL97 Bonavista, Canada

We had a wonderful stay at the Sheraton. I have to give a shout out to Bryan when we checked in. He went above and beyond to make our stay even better than anticipated. Actually all the staff we encountered were very friendly and courteous. I will definitely recommend to our friends and family visiting Toronto.