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A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. However you spend your day, 43 Down is an intimate bar in which you can relax at the end of the day and catch up with friends and family over some sharing plates or a handcrafted cocktail.
Amenities
Wheelchair access
Bar
Fitness Centre/Gym
Hot tub
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Close to City Centre
Where is it
In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.
Hotel information
1372 guest rooms on 43 floors. All with air-conditioning, flat-screen TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, and iron and ironing board.
Standard Guest Rooms feature either 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.
Deluxe Guest Rooms offer city views, with 1 king-size bed, sleeping maximum 3 people.
Nathan Phillips View Rooms with either 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.
Junior Suites with a separate seating area, and either 1 king-size bed or 1 queen-size bed, sleeping maximum 3 people.
Suites are larger in size, featuring a separate seating area with sofa bed, and 1 king-size bed, sleeping maximum 3 people.
Club Lounge rooms and suites feature access to the 43rd floor Sheraton Lounge for 2 people per room, which offers additional benefits such as free WiFi, complimentary continental breakfast, and selected refreshments throughout the day.
Book by 31 Jan 25' to receive up to 20% off accommodation costs. Black out dates apply. Terms and conditions apply.
43 Down (intimate bar serving locally inspired light bites and handcrafted cocktails). Dual Citizen (offering a selection of all-day items as well as grab-and-go offerings).
Indoor/Outdoor heated pool. 24-hour fitness centre.
WiFi access*. 24-hour room service*.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Based on 2690 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1334)
Very good (889)
Average (282)
Poor (94)
Terrible (91)
Busiest Sheraton ever.
Aug 31, 2024Bruintje75Tremelo, Belgium
I was given a room in the Richmond Tower… I got to the room and internet was not working; after 2 phone calls an engineer was sent up to check the problem. He was going to come back but never did. Two hours later I was still left without wifi BUT I was offered a new room, which meant repacking and going up 4 floors. The gesture was…
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I was given a room in the Richmond Tower… I got to the room and internet was not working; after 2 phone calls an engineer was sent up to check the problem. He was going to come back but never did. Two hours later I was still left without wifi BUT I was offered a new room, which meant repacking and going up 4 floors. The gesture was appreciated.
The general impression of the hotel; the lobby is as busy as a train station… way too,big, with escalators everywhere. Don’t stay here for cozyness…
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Sheraton Center Toronto
Aug 28, 2024d f
This hotel has a very nice service the people for house keeping are always on time I never have to call them. They have the best hotel gym I've ever went to. Their pool is good but I saw some pests when I was under water. For long stay Their pillows are not because they have always made my neck hurt.
Disappointing, average at best
Aug 21, 2024Jennifer DLondon, United Kingdom
If not set on an outdoor pool, maybe consider elsewhere.
Stay in a king suite club level. Room was a good size but several issues. Second time this week I’ve had problems with Marriott housekeeping! Arrived to have splines left overs In our fridge and not collected until 930pm when I complained again. Didn’t want to out in the bin as it…
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If not set on an outdoor pool, maybe consider elsewhere.
Stay in a king suite club level. Room was a good size but several issues. Second time this week I’ve had problems with Marriott housekeeping! Arrived to have splines left overs In our fridge and not collected until 930pm when I complained again. Didn’t want to out in the bin as it smelled and smelt in opening to use the fridge.
Pull out sofa wasn’t made either even though requested and didn’t have bedding to make myself even for my daughter.
On check out checked in error for extra room person charge already charged when booking- that I had to email to be refunded. Can see the refund on my account by no email even to apologise if confirm.
Room spacious, decent bed and great sheets. No pillow menu.
Club lounge service was poor. Evening snacks were okay but not great. Salmon and tofu were served. Breakfast was much better although the lounge very crowded.
Pool was nice but what I felt ruined it a little was all the sun lounger around the pool, first row are for ‘vip’ paying guests. Irrelevant of club level they are $40 per lounger. Loungers in the far back but limited.
Great location and good bar with great service in the lobby. Excellent doormen.
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Poor in you pay this price
Aug 20, 2024Go18472471637
Except the kindness of the persons working there, this hotel needs a lot of work…
Dirty windows, bathroom, carpet , inside the coach…Add to that , 72 can for parking.
1260 CAN for 2 nights in this conditions it’s foolish to not say another Word.
Lala was so helpful!! Made my trip
Aug 13, 2024Mhde AChicago
Right at check in Lala the desk agent was super helpful and very friendly and made me feel a top level of customer service. She went out of her way to make sure we didn't need for anything and that really made the difference. I'll be back and loyal to the Sheraton for this. Thanks again!
Busiest Sheraton ever.
