Sheraton Centre Toronto

Toronto, Canada

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. Alternatively, head to Senses Spa and indulge in a soothing treatment or two. BnB is a contemporary bistro and bar, serving breakfast, lunch and dinner. In the mornings, BnB offers breakfast classics like blueberry pancakes and grilled ham and eggs. Diners can order à la carte or indulge at BnB’s extensive breakfast buffet. In the evening, BnB’s expansive bar, becomes a focal point of the space, proudly serving the best local beers and boutique wines, innovative cocktails, and retro floats and malts.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with Sheraton Sweet Sleeper™ bed, air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Guest Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms with complimentary bottled water, newspapers and in-room bathrobes as well as exclusive access to the private Club Lounge on the 43rd floor, offering stunning city views and daily complimentary deluxe Continental breakfast and evening hors d'oeuvres. Rooms with 1 king-size bed, 1 double bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

BnB Bistro and Bar ('Burgers and Beyond', open for breakfast, lunch and dinner), Link Cafe (open for breakfast, lunch, coffee). Quinn's Steakhouse and Irish Bar (open weekdays’ for lunch, dinner daily), Shopsy's Deli (open 7 days a week), Club Lounge Dining (open for breakfast and dinner). Outdoor/indoor heated swimming pool, sundeck, hot tub, sauna, seasonal pool bar. 24-hour fitness centre. Senses Spa & Massage Clinic*. 24-hour room service*. Laundry/dry cleaning service*. Valet parking approx CA$50 plus tax per day (payable locally, subject to change).

WiFi access* (CA$15 daily payable locally, subject to change)

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1166)
  • Very good (816)
  • Average (225)
  • Poor (55)
  • Terrible (55)
Image of the Tripadvisor rating What happened to service?

Oct 16, 2019 Paul N

When I checked into the hotel I learned that the entire hotel would be experiencing a power outage in the night around 2:00 am. I certainly didn't know this when I booked the room a few hours before but what could I do. My room was non refundable. After dinner was complete, I took my bag to my room and decided to take a short nap. Ended up… Read more
When I checked into the hotel I learned that the entire hotel would be experiencing a power outage in the night around 2:00 am. I certainly didn't know this when I booked the room a few hours before but what could I do. My room was non refundable. After dinner was complete, I took my bag to my room and decided to take a short nap. Ended up sleeping longer than planned so when I realized that going out wasn't going to give me much time before things closed at 2:00 am, I just stayed in the room. I started watching a movie and about 10 minutes in the power went off in the entire building. I wasn't dressed or showered so I decided to go back to bed. Unfortunately, there was a wedding being celebrated on the floor and they had all the doors to the hall held open due to the power outage. The noise was unbelievable. Lots of yelling and screaming and partying. Too much to sleep through. Eventually out of frustration I showered in a pitch black bathroom and managed to get myself dressed. The wedding was raging as I passed toward the elevator. When I got to the lobby it was even worse. It was filled with sports fans, many of them Americans, carrying on in the worst possible ways. The lobby was littered with bottles and glasses and there was no hotel staff to be found. It was so loud I couldn't hear myself think. I headed out for a walk. I notice that Toronto City Hall was lit up with huge lights with generators because of an art installation so I went for a look. Ended up meeting a homeless woman who was an ex-Oxford University Professor. She was a brilliant woman who had fallen on hard times after suffering from Lymes disease that had gone undiagnosed and had left her walking with two canes. We had a totally engaging conversation up until the point that I started feeling cold. I invited her back to the lobby so we could talk and get warm. Unfortunately, the party was still raging in the lobby and it remained a disaster so we took a cab in search of an all night diner. I remained at Frans until after 6:00 am before returning to the hotel. I informed the front desk of my evening. They were well aware of the breakdowns that had occurred and offered to reverse the charge for my last evening's dinner and they also offered me a second night for free. I decided to take them up on their offer and they agreed to move me to a new room with 2 queen beds because the homeless woman I had met was hoping to get off the streets for one night. I returned to the hotel in the evening but my new friend ultimately decided against staying so I took a swim in the pool, showered and went to bed at 10:08 pm. I was ready for bed considering I hadn't slept at all the night before. At 11:11 pm I woke up in a pool of sweat. I was thoroughly soaked after just over 1 hour of sleep and I couldn't figure out what was going on. When I got out of the bed I had immediate chills because I was soaking wet so I jumped into the bathtub and ran hot water and created steam to warm myself back up. I then called down to the front desk to ask them what was happening. They sent up an engineer who determined that the circulating fan for the heating/air conditioning was not working and I was in a room with no air flow. I couldn't believe that they had given me a room without air flow. I was suffocating. At this point I lost all faith in the hotel. My second night was headed the same way as the first. In frustration, I told them I was leaving the hotel and ask them to book me somewhere else. Expedia refunded my first night and I only had to pay for the valet parking but still I needed to let the world know that the standards at Marriott properties are horrifyingly bad. Buyer beware! Read less
Image of the Tripadvisor rating Not bad at all

Oct 12, 2019 rastaman85 Oakland, California

I tend not to be the biggest fan of big-city convention-type hotels. You know, the ones with a half-dozen check-in desks several banks of elevators, and a hundred people milling about the lobby at ny given time. Well, the Sheraton Centre in Toronto was toward the top end of this type of hotel. Comfortable room, solid service, and a number of… Read more
I tend not to be the biggest fan of big-city convention-type hotels. You know, the ones with a half-dozen check-in desks several banks of elevators, and a hundred people milling about the lobby at ny given time. Well, the Sheraton Centre in Toronto was toward the top end of this type of hotel. Comfortable room, solid service, and a number of places to eat in walking distance. Worth a shot if you have business in the area. Read less
Image of the Tripadvisor rating Absolutely amazing

Oct 9, 2019 emilyj9506

This place was amazing. When we got there on the Friday it was super busy, lots of business people flying in and out. When we got to the front desk they were great. Couldn’t ask for anything more, had an amazing chat with him (cannot remember his name but this man was super friendly), he was very helpful and gave us complimentary gifts which we… Read more
This place was amazing. When we got there on the Friday it was super busy, lots of business people flying in and out. When we got to the front desk they were great. Couldn’t ask for anything more, had an amazing chat with him (cannot remember his name but this man was super friendly), he was very helpful and gave us complimentary gifts which we were very surprised about. When we got up to our floor we saw two working dogs with these men in uniform, very strange we had to ask as sniffer dogs in my eyes were for drugs, weapons... but these dogs were looking for BED BUGS, we were so shocked and it was great the hotel took this seriously as I’ve never seen it done in any other hotel! Would return for a longer break here! Read less
Image of the Tripadvisor rating Great location in downtown Toronto!

Oct 7, 2019 CJlowersackville Lower Sackville, Canada

We stayed at this hotel while my husband attended a conference. Very convenient for both of us! While he worked in the hotel's conference rooms I was able to enjoy the pool, a spacious room with an amazing view and could easily walk anywhere I wanted to go. The PATH underground was very convenient too! You have to be specific when asking for a… Read more
We stayed at this hotel while my husband attended a conference. Very convenient for both of us! While he worked in the hotel's conference rooms I was able to enjoy the pool, a spacious room with an amazing view and could easily walk anywhere I wanted to go. The PATH underground was very convenient too! You have to be specific when asking for a good room. We originally were given one overlooking consturction but when we went back to the desk and saw someone else - she gave us a better room with an amazing view. Read less
Image of the Tripadvisor rating Comfortable three night stay

Oct 6, 2019 Peter L

We stayed at this hotel as part of a tour. The room was small, but large enough for the two of us. The bed, lighting and AC were excellent. There was some road noise. The shower also was excellent. The location was convenient to the subway and the service was very good.