Sheraton Centre Toronto

Toronto, Canada

Hotel rating
Trip advisor rating: 4.5 Based on 2091 reviews

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. Alternatively, head to Senses Spa and indulge in a soothing treatment or two. BnB is a contemporary bistro and bar, serving breakfast, lunch and dinner. In the mornings, BnB offers breakfast classics like blueberry pancakes and grilled ham and eggs. Diners can order à la carte or indulge at BnB’s extensive breakfast buffet. In the evening, BnB’s expansive bar, becomes a focal point of the space, proudly serving the best local beers and boutique wines, innovative cocktails, and retro floats and malts.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with Sheraton Sweet Sleeper™ bed, air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Guest Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms with complimentary bottled water, newspapers and in-room bathrobes as well as exclusive access to the private Club Lounge on the 43rd floor, offering stunning city views and daily complimentary deluxe Continental breakfast and evening hors d'oeuvres. Rooms with 1 king-size bed, 1 double bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

BnB Bistro and Bar ('Burgers and Beyond', open for breakfast, lunch and dinner), Link Cafe (open for breakfast, lunch, coffee). Quinn's Steakhouse and Irish Bar (open weekdays’ for lunch, dinner daily), Shopsy's Deli (open 7 days a week), Club Lounge Dining (open for breakfast and dinner). Outdoor/indoor heated swimming pool, sundeck, hot tub, sauna, seasonal pool bar. 24-hour fitness centre. Senses Spa & Massage Clinic*. 24-hour room service*. Laundry/dry cleaning service*. Valet parking approx CA$50 plus tax per day (payable locally, subject to change).

WiFi access* (CA$15 daily payable locally, subject to change)

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Trip advisor rating: 4.5 Based on 2091 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1052)
  • Very good (737)
  • Average (205)
  • Poor (53)
  • Terrible (44)
Image of the Tripadvisor rating Nice stay in downtown TO.

Feb 22, 2019 MKB2883 Smiths Falls, Canada

I stayed at the Sheraton for 2 nights for a conference. Check-in was friendly and efficient. My room was clean and there were plenty of towels and cups for drinking out of. One disappointing aspect is that there is no mini-fridge in the room, unless you pay to rent one. I didn’t inquire as to how much that would cost, but it’s disappointing as… Read more
I stayed at the Sheraton for 2 nights for a conference. Check-in was friendly and efficient. My room was clean and there were plenty of towels and cups for drinking out of. One disappointing aspect is that there is no mini-fridge in the room, unless you pay to rent one. I didn’t inquire as to how much that would cost, but it’s disappointing as they then have you at a disadvantage in having to purchase over-priced food and drink at the hotel. I ordered breakfast room service for my first morning. The meal was delicious, but I was astounded by the code: $32.95 after an automatic 15% gratuity and $5.00 delivery fee...and they still have a space for you to include a tip when you sign the receipt. A bit much for a “class Canadian” 2-egg breakfast. I know it’s downtown Toronto, but they’re just gouging people financially. My other complaint is the pillows! They are incredibly soft and as soon as you lay your head down the whole pillow sinks. It made for 2 difficult nights’ sleep. The staff friendliness, and cleanliness is what would make me return, but only if there was another conference there. I would t go back for a personal visit. Read less
Image of the Tripadvisor rating Great beds!

Feb 21, 2019 irishrover12 Ottawa

We traveled to Toronto for a conference and booked with a block rate. The beds are amazing and the rooms are wonderful. I loved the pool where you can swim inside and outside all year. I really do wish there were some better deals on breakfast but overall it was lovely.
Image of the Tripadvisor rating Great location, comfy bed, AVOID Luggage Storage

Feb 21, 2019 GenkiKairu Vancouver, BC

Only stayed for 1 night but would recommend this property. Grace at the Front Desk was wonderful during check-in. Very welcoming and she provided a beautiful upgraded room on the 40th FL facing City Hall. Gorgeous view! Thank you Grace and keep up the terrific work. You are a tremendous asset to this hotel. Leandro from Bell Services also… Read more
Only stayed for 1 night but would recommend this property. Grace at the Front Desk was wonderful during check-in. Very welcoming and she provided a beautiful upgraded room on the 40th FL facing City Hall. Gorgeous view! Thank you Grace and keep up the terrific work. You are a tremendous asset to this hotel. Leandro from Bell Services also assisted us during check-in and check-out. Again, a first-class employee who clearly enjoys his work. Thank you for being so friendly, helpful, and professional Leandro and keep being your wonderful self. Unfortunately the only negative during this stay was at Luggage Storage. We had 6 bags that we wanted to store while we explored the city for a bit after checking out and were directed to a gentleman named Dwight, who could not have been any more rude to us. No smile, very negative/arrogant tone, and worst of all, he did not assist us at all with loading our heavy bags onto the bell cart for storage. Instead, he sharply directed my girlfriend to "just put everything on the cart", turned his back on us, and walked away. Very surprising and disappointing behavior for a front line employee at a Sheraton. Read less
Image of the Tripadvisor rating Some good stuff but improvements necessary

Feb 20, 2019 simjenk Ottawa

I spent one night at the Sheraton Centre Toronto Hotel on a business trip. There were some pluses and some minuses. On the plus side, I found the staff to be helpful and attentive. The location of the hotel is also excellent. It is smack in downtown Toronto and my bed was comfortable. On the negative side, I found the bathroom of my room to be… Read more
I spent one night at the Sheraton Centre Toronto Hotel on a business trip. There were some pluses and some minuses. On the plus side, I found the staff to be helpful and attentive. The location of the hotel is also excellent. It is smack in downtown Toronto and my bed was comfortable. On the negative side, I found the bathroom of my room to be old and clunky - nothing horrible, but could definitely use some updating. And the room decor was OK but forgettable. I would probably give this hotel 3.5 but since I can't do that I'll rate it a 3. Read less
Image of the Tripadvisor rating Terrific vacation in our own backyard

Feb 20, 2019 Kelly V Toronto, Canada

We booked 2 nights, even though we live in the GTA. Went to Ripleys Aquarium, CN Tower at sunset, pics of the Toronto sign at night, live music one night, shopping, Distillery District and went to a play the 2nd night. We walked everywhere. Our room was very comfortable and we loved the view overlooking Nathan Phillip Square and the Toronto… Read more
We booked 2 nights, even though we live in the GTA. Went to Ripleys Aquarium, CN Tower at sunset, pics of the Toronto sign at night, live music one night, shopping, Distillery District and went to a play the 2nd night. We walked everywhere. Our room was very comfortable and we loved the view overlooking Nathan Phillip Square and the Toronto sign. It was great to walk to the Eaton Centre without having to go outside - left our coats behind. I booked with my CAA number, and breakfast for 2 was only an additional $25. Very worth it for the delicious buffet breakfast with an egg/omelet station. Thank you, Sheraton, for a fun trip. Read less