Sheraton Centre Toronto

Toronto, Canada

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. Alternatively, head to Senses Spa and indulge in a soothing treatment or two. BnB is a contemporary bistro and bar, serving breakfast, lunch and dinner. In the mornings, BnB offers breakfast classics like blueberry pancakes and grilled ham and eggs. Diners can order à la carte or indulge at BnB’s extensive breakfast buffet. In the evening, BnB’s expansive bar, becomes a focal point of the space, proudly serving the best local beers and boutique wines, innovative cocktails, and retro floats and malts.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with Sheraton Sweet Sleeper™ bed, air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Guest Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms with complimentary bottled water, newspapers and in-room bathrobes as well as exclusive access to the private Club Lounge on the 43rd floor, offering stunning city views and daily complimentary deluxe Continental breakfast and evening hors d'oeuvres. Rooms with 1 king-size bed, 1 double bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

BnB Bistro and Bar ('Burgers and Beyond', open for breakfast, lunch and dinner), Link Cafe (open for breakfast, lunch, coffee). Quinn's Steakhouse and Irish Bar (open weekdays’ for lunch, dinner daily), Shopsy's Deli (open 7 days a week), Club Lounge Dining (open for breakfast and dinner). Outdoor/indoor heated swimming pool, sundeck, hot tub, sauna, seasonal pool bar. 24-hour fitness centre. Senses Spa & Massage Clinic*. 24-hour room service*. Laundry/dry cleaning service*. Valet parking approx CA$50 plus tax per day (payable locally, subject to change).

WiFi access* (CA$15 daily payable locally, subject to change)

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1225)
  • Very good (840)
  • Average (233)
  • Poor (60)
  • Terrible (62)
Image of the Tripadvisor rating Convenience and 5* hospitality in central Toronto

Jan 5, 2021 Arthurarrudabr Sao Paulo, SP

I had the opportunity to stay for 2 nights in March 2020 just before the lockdown was implemented in Toronto. I had a great stay and comprehensive support from hotel staff due to delayed baggage from the flight into Canada. Usual superior services and awesome breakfast not included in room rate but worth the extra pay.
Image of the Tripadvisor rating Great customer service!

Dec 4, 2020 w_wanderwoman Abu Dhabi, United Arab Emirates

Very responsive and polite staff. Got a big room with a comfortable king-size bed. Location is perfect. Highly recommends his hotel if you are looking for a place to stay for your business or holiday trip.
Image of the Tripadvisor rating Amazing Private Suite Dining Experience & Stay!

Nov 29, 2020 tomdhomes

We booked the Dine & Stay package at the Sheraton Centre Toronto. It was a very memorable and unique experience. Because of COVID-19, Toronto restaurants are closed and even places with indoor dining are not able to to provide private rooms. The Suite Dining at the Sheraton Centre was perfect for a safe dinner experience. We had a suite with two… Read more
We booked the Dine & Stay package at the Sheraton Centre Toronto. It was a very memorable and unique experience. Because of COVID-19, Toronto restaurants are closed and even places with indoor dining are not able to to provide private rooms. The Suite Dining at the Sheraton Centre was perfect for a safe dinner experience. We had a suite with two connected rooms, one with a dining table and the other with the bed. The meal was delicious from the appetizer and main course to the coffee and dessert after dinner. I especially enjoyed the salmon crusted with pumpkinseed. The highlight of the night is that we were able to watch Chef Andre through livestream on our TV in the suite, while he prepares the dishes and talk to him personally. The hotel is very clean and the room is also very nice. Outside the window is a view of the city of Toronto, which you can enjoy throughout dinner. The staff were very friendly and professional throughout our entire stay. Special thank you to the hotel manager, Shane and the Suite Dining manager, Abhijeet for the wonderful experience. We had a great stay. Would definitely recommend! Read less
Image of the Tripadvisor rating EXCELLENT CUSTOMER SERVICE & CLEANLINESS

Nov 19, 2020 bocqui6163

I stayed again at the Sheraton Centre Toronto Hotel at Queen Street and compliment one of your employee in the Front Desk named MARILYN BOCALAN for the excellent service. Her professionalism and ability to help of the situation exceeded my expectation. I have been finding myself coming back at the Sheraton because the staff goes above and… Read more
I stayed again at the Sheraton Centre Toronto Hotel at Queen Street and compliment one of your employee in the Front Desk named MARILYN BOCALAN for the excellent service. Her professionalism and ability to help of the situation exceeded my expectation. I have been finding myself coming back at the Sheraton because the staff goes above and beyond with the services that I received. And Marilyn gave extra level of precaution reminding us to do social distancing, wearing mask and sanitize our hands since all the places they have sanitizing stations. The high standard of cleanliness of the hotel makes us more safety to stay. Thank you so much Sheraton and will be back in few weeks. Read less
Image of the Tripadvisor rating Terrible experience

Nov 16, 2020 H8389YNbilala Calgary, Canada

I stayed at Sheraton Centre Toronto Hotel (At Queen Street) by thinking it would be a good hotel but it was a complete disaster. Very bad experience. Customer service was good but the hotel itself in terms of building, lobby, elevators, furniture, carpet, beds, curtains were like 100 years old and in critically worst condition. There was no… Read more
I stayed at Sheraton Centre Toronto Hotel (At Queen Street) by thinking it would be a good hotel but it was a complete disaster. Very bad experience. Customer service was good but the hotel itself in terms of building, lobby, elevators, furniture, carpet, beds, curtains were like 100 years old and in critically worst condition. There was no microwave in the room and when I asked the hotel Personel said (we don’t have it due to covid). I don’t understand what’s the logic with not having microwave due to covid. Super nonsense guy. Anyways the main lobby itself has carpets and furniture totally worn out and very bad condition. It was a total waste of money and time. I will never recommend this hotel to anyone. There were also a lot of other deficiencies but I don’t have time to list all. Bottom line is hotel needs a lot of new stuff and a big renovation. I felt like I am staying at a super cheap motel. Read less