Hilton Whistler

We were a group and had four premium studio rooms for one week. It had a very comfortable king size bed, a pull out couch, a real working fireplace, they provide the one log, kitchen with a full fridge, coffee machine/tea, and a stove top oven but not an oven. They also provide dishes, glasses, pots and pans, etc. paper towels, salt and pepper, dish cloths, dish detergent so you don't have to worry about it. If you run out, just ask for more. There were food allergies so we had to cook more than go out and I had the pleasure of speaking to Yolanda at the front desk who ensured all the rooms were on the same floor/hallway so it was easier for us to do potluck dinners together. She really made us feel valued , was very pleasant and approachable and understood the value of great customer service! I thanked her personally but wanted to do a big shout out on her! Thank you for helping make our vacation a highly memorable one! Concierge is very helpful too! Great location to the Whistler Gondala- 3 to 5 min walk, your drop your skis at Summit Sports ground level tent which is part of the Hilton complex and then pick them up in the mornings downstairs so you have to go up the stairs. (think of it as a warm up!) Service is fairly quick and you can rent skis there too. Pros- great location, spacious room, great staff who care about creating a great guest experience! Areas for improvement- have a checklist of the kitchen supplies as we found each room was inconsistent and missing stuff, the outside heated pool needs to be warmer, and the inside and outside hot tubs are too crowded. There is also a hot sauna and a gym you can use. Have water to drink outside the sauna instead of making us go into the gym to get water. Read less

If you want an amazing location, a minute walk to lifts, beautiful views, convenient to everything, THIS is your hotel. It’s perfect. The concierge staff has been exceptional! I worked with Tarryn and Sarah, who really went above and beyond. They arranged private transportation, lift tickets, ski school for kids, and tube park — all before we even arrived. And when we did arrive, it was all ready for us. Then we wanted to add a last minute snow mobile tour, and they quickly and efficiently arranged. I was very impressed and pleased with their services and knowledge. Email them in advance at concierge@hiltonwhistler.com for all you needs. Such a great support!! Highly highly recommend their service! Read less

Location is awesome! Nice hotel. Very close to shops and restaurants. It’s literally 1 min to the ski lifts. Twin beds in a superior room for 4 was kind of small but I suppose we knew it while booking. Still, it was a bit of a turn off. Clean facilities, good warm pool options. Expensive pricing overall but you don’t get the quality of treatment you’d expect from paying that price. It the location that sells I’m guessing. The Staff, on multiple occasions, gave me varying answers for most of the things like pre-checkin options, drinking water options, parking checkout times, room options etc. Pre-checkin room selection was showing me rooms but it won’t let me select any - likely was blocked on the last step. I spoke to the front desk and they told me not to prefer a 609 or 509 saying it might be noisy. Well, I didn’t know what they meant and could not complete the online room selection and ended up being put in 509. It was a suite separated into 2 rooms. So, It was like having someone in your kitchen next doors when you were in the living room. And they were having a party till after 10 pm. Too noisy. Overall very disappointed by the treatment I received on my trip. Read less

We were a group of 4 adults and were greeted with a smile as soon as we drove up to the entrance. The friendly and courteous service continued from there at every part of our stay. Room service is prompt. We asked for additional duraflame logs and they appeared within minutes. They gave us a ride to and from the Quattro Restaurant in their Suburban. The Hotel bar has a warm atmosphere and the service there is more of the same, with a smile. We have no complaints and would gladly stay there again. We paid around $5,900 Canadian for 4 nights in their 2 bed/2 bath suite. Keep in mind you get what you pay for. Whistler is expensive and this place is no exception. Read less