Westin Resort & Spa Whistler

Whistler, Canada

The hotel

When they created The Westin Resort & Spa in Whistler, they made sure it featured all those rustic stone walls, lodge-befitting wood highlights, and roaring fires every good mountain escape should have. After all, it is set in Canada’s peak outdoor recreation resort, named number one ski resort in North America by SKI Magazine in 2016. Steps from the gondolas and Whistler Village’s heart, its guestrooms feature fireplaces to snuggle around after al fresco adventures, and windows to bring that mountain air in. When you’ve made the most of the mountains, there’s always its Avello Spa & Health Club, gym, hot tubs, and outdoor pool. Not forgetting its dining venues: Grill & Wine, an upmarket take on a grill restaurant, and FireRock Lounge, a cross between a tapas bar and après-ski snug, promising another of those obligatory fireplaces.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Families
  • No Smoking
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

Located at the base of Whistler mountain, just steps from both mountain gondolas and in the centre of the excitement of the pedestrian friendly Whistler Village. Transfer time from Vancouver Airport: 1 hour 50 minutes.

Hotel information

400 rooms. All with in-room temperature control, flat-screen TV, telephone, complimentary WiFi access, coffee maker, mini-bar*, kitchen with an oven, stovetop, dishwasher and microwave, fireplace, safe and hairdryer. Deluxe Studio Suite with 1 king-size bed and 1 sofa bed, sleeping maximum 4 adults or 2 adults and 2 children. 

1-Bedroom Suites feature a dining table and chairs for 4 people and 1 queen-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe 2-Bedroom Suites are ideal for larger groups and families, with a master bedroom with en suite and 1 king-size bed and second bedroom with queen-size bed. There are also 2 queen sofa beds in the living area, sleeping maximum 4 adults or 2 adults and 2 children.

Grill & Vine Restaurant, Off the Vine grab and go coffee station, FireRock Lounge and Kaze Sushi. Room service*. Indoor/outdoor pools and whirlpools. WestinWORKOUT® Fitness Studio. Avello Spa*. Ski, bike and golf valet*. Nearby golf course*. Self parking CA$30 plus tax per day and valet parking CA$34 plus tax per day (both payable locally and subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1256)
  • Very good (736)
  • Average (264)
  • Poor (111)
  • Terrible (99)
Image of the Tripadvisor rating Service weaknesses right from the start

Jun 13, 2019 Peeter P Toronto, Canada

Check in line was 8 people deep, only two at reception at 7 pm. Each interaction was slow, with the reception clerk seemingly uncertain about issues and having to go to seek help. When my turn came, I was offered a meal credit for a lesser room, and I accepted this option. However, I was given the key to the wrong (higher price) room and after… Read more
Check in line was 8 people deep, only two at reception at 7 pm. Each interaction was slow, with the reception clerk seemingly uncertain about issues and having to go to seek help. When my turn came, I was offered a meal credit for a lesser room, and I accepted this option. However, I was given the key to the wrong (higher price) room and after unpacking I was called by the reception clerk about his error. I re-packed and re-located to the downgraded room. It was fine, except that room service was missed on one day and soap was not replenished. The Grill and Vine restaurant was excellent for breakfast but disappointing with respect to inattentive service for dinner. I would not have eaten there except for the meal credit mentioned earlier. The East Tower rooms create the need for a walk to the meeting rooms and even to exit the premises. West Tower would be more convenient, if you had a choice. Bonvoy points have been slow to be credit. All in all, not what I would expect from a Westin property. Read less
Image of the Tripadvisor rating Not so Special

Jun 8, 2019 SRHMB North Vancouver, Canada

My husband and I wanted a relaxing easy few days together to celebrate our 25th Wedding Anniversary. I made sure that when doing all of my bookings I emphasized that and made a request for a king bed, which this hotel will not guarantee. When we arrived, we opted for valet ($38.00 per day), but whatever, we don't do this too often! Upon check… Read more
My husband and I wanted a relaxing easy few days together to celebrate our 25th Wedding Anniversary. I made sure that when doing all of my bookings I emphasized that and made a request for a king bed, which this hotel will not guarantee. When we arrived, we opted for valet ($38.00 per day), but whatever, we don't do this too often! Upon check in, they asked us why we were visiting.... I thought that to be a weird question since I called 3 times to tell them why and when I checked in on BonVoy, I mentioned it again to ensure we received a king bed, which we did! We had a nice room on the 9th floor, loft. That's pretty much where the customer service ended. Although we did NOT opt for the option to waive the cleaning during our visit, ( there is nothing better than a fresh made bed!!) housekeeping did not enter our room for the 2 nights / 3 days we were there. They did not replenish our coffee, change our towels or make our bed - nothing! I phoned and went down to the desk 3 times, (once in the morning for more coffee, at 3pm and then again at 5pm) for our room to be changed over. I was told to go get my own coffee from the housekeeping cart with an insincere apology "on behalf of housekeeping". That evening, I was promised that someone would bring us coffee for the next morning and that I should remind them to change the garbage? - NOPE still nothing. When I called down in the morning, I asked if they could bring me a pot of coffee - I was told this would be an additional $5. delivery fee plus an 18% auto tip. Really? Someone finally brought me up some packaged coffee at 9am. When we checked out, I explained my displeasure at the lack of service. The fellow at the front desk (in training) seemed sincere in his apology, went to talk to the manager who offered us buffet breakfast on the house. As we already had our vehicle waiting outside, (which came back to us SO DIRTY from the crew cleaning the parking lot the day before), we declined. They removed the 2 day parking fee for us, which I thought was pretty lame but appreciated. Anyway, it is a nice place but I feel like they under delivered. I have never, even in the smallest of hotels had this kind of service- or lack there of. THE KEG!! Wow did they deliver! They also knew we were celebrating a special milestone and had a beautiful private table waiting for us, paid for our beverages and many of the staff came by to wish us a Happy Anniversary. Scandinave Spa - same thing! So special! Everyone knew it was our special day and gave us some vouchers for the bistro. La Bocca - Great atmosphere, very friendly, wonderful live music! Read less
Image of the Tripadvisor rating Excellent accommodation close to the Whistler and Blackcomb gondolas

Jun 6, 2019 Wayne03 Adelaide, Australia

Located in Whistler village close to the Gondolas for access to the Whistler and Blackcomb. There is easy access from the resort to bike tracks and walking trails. Apartment was very cosy with fire and small kitchenette and was able to accommodate three adults comfortably with a Queen bed and sofa bed.
Image of the Tripadvisor rating Great village location

Jun 5, 2019 231cml Adelaide

Apartment was a little sparse on crockery but nice bath/ shower facilities. Room fire/heater was a nice feature. Very handy having ski shop downstairs and ski valet at the base of the condola from 2pm onwards. We had a nice mountain/ village view. Quiet at night. Unfortunately they charged my credit card half the amount 1 week prior to our… Read more
Apartment was a little sparse on crockery but nice bath/ shower facilities. Room fire/heater was a nice feature. Very handy having ski shop downstairs and ski valet at the base of the condola from 2pm onwards. We had a nice mountain/ village view. Quiet at night. Unfortunately they charged my credit card half the amount 1 week prior to our arrival ( despite us prepaying at time if booking). Only picked up when checking my credit card transactions on line (after we checked out). I had to chase it up with them as there was nothing on their system that showed that we had paid an extra $2.5 K by the time we checked out. Read less
Image of the Tripadvisor rating Nice location/Good hotel

Jun 3, 2019 AndyWhoWhere Luxembourg City, Luxembourg

The resort is located right in Whistler village, next to ski lifts and gondolas. Very accessible and easy for anything you would do in Whistler. When we arrived the hotel lobby was crowded and way too noisy with groups of dancers. This wasn't very pleasant but that wasn't the hotels fault. However the check-in experience wasn't pleasant as the… Read more
The resort is located right in Whistler village, next to ski lifts and gondolas. Very accessible and easy for anything you would do in Whistler. When we arrived the hotel lobby was crowded and way too noisy with groups of dancers. This wasn't very pleasant but that wasn't the hotels fault. However the check-in experience wasn't pleasant as the receptionist that checked us in wasn't very friendly. But this was the only unfriendly person we met from the staff. All others were helpful and approachable. The room was of good size, with seperate living and kitchen area. Fully equiped kitchen. The room was a bit dusty and the last day our coffee wasn't restocked in the room. Recommended. Read less