Westin Resort & Spa Whistler

Whistler, Canada

The hotel

When they created The Westin Resort & Spa in Whistler, they made sure it featured all those rustic stone walls, lodge-befitting wood highlights, and roaring fires every good mountain escape should have. After all, it is set in Canada’s peak outdoor recreation resort, named number one ski resort in North America by SKI Magazine in 2016. Steps from the gondolas and Whistler Village’s heart, its guestrooms feature fireplaces to snuggle around after al fresco adventures, and windows to bring that mountain air in. When you’ve made the most of the mountains, there’s always its Avello Spa & Health Club, gym, hot tubs, and outdoor pool. Not forgetting its dining venues: Grill & Wine, an upmarket take on a grill restaurant, and FireRock Lounge, a cross between a tapas bar and après-ski snug, promising another of those obligatory fireplaces.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Families
  • No Smoking
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

Located at the base of Whistler mountain, just steps from both mountain gondolas and in the centre of the excitement of the pedestrian friendly Whistler Village. Transfer time from Vancouver Airport: 1 hour 50 minutes.

Hotel information

400 rooms. All with in-room temperature control, flat-screen TV, telephone, complimentary WiFi access, coffee maker, mini-bar*, kitchen with an oven, stovetop, dishwasher and microwave, fireplace, safe and hairdryer. Deluxe Studio Suite with 1 king-size bed and 1 sofa bed, sleeping maximum 4 adults or 2 adults and 2 children. 

1-Bedroom Suites feature a dining table and chairs for 4 people and 1 queen-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe 2-Bedroom Suites are ideal for larger groups and families, with a master bedroom with en suite and 1 king-size bed and second bedroom with queen-size bed. There are also 2 queen sofa beds in the living area, sleeping maximum 4 adults or 2 adults and 2 children.

  • Early booking offer: book by 31 Jan '20 and save up to 40% off the cost of your hotel for travel between 23 Feb-30 Apr '20. 

    Please note: this offer is subject to availability and may be withdrawn at any time. Minimum stay of 7 nights required. Blackout dates apply. Discount has been calculated into price shown.

Grill & Vine Restaurant, Off the Vine grab and go coffee station, FireRock Lounge and Kaze Sushi. Room service*. Indoor/outdoor pools and whirlpools. WestinWORKOUT® Fitness Studio. Avello Spa*. Ski, bike and golf valet*. Nearby golf course*. Self parking CA$30 plus tax per day and valet parking CA$34 plus tax per day (both payable locally and subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1328)
  • Very good (770)
  • Average (278)
  • Poor (118)
  • Terrible (107)
Image of the Tripadvisor rating Beautiful hotel

Jan 17, 2020 Ingri-ingri Vancouver, Canada

I really love the grounds of this hotel! It is truly beautiful and has a real resort feel with the large chalet-style lobby and promenade of shops and restaurant on the second floor. There’s also a Westin kids club but I’m not sure what their rates are. I love love love how dog friendly they are! Everyone was so happy to see our pup and came… Read more
I really love the grounds of this hotel! It is truly beautiful and has a real resort feel with the large chalet-style lobby and promenade of shops and restaurant on the second floor. There’s also a Westin kids club but I’m not sure what their rates are. I love love love how dog friendly they are! Everyone was so happy to see our pup and came to say hello. You can bring your dog almost everywhere in the hotel which is rare to find. You can sit at one of the tables/chairs on the second floor with your dog just outside the restaurants and you can get food from the grab and go stand or in our case the main hotel restaurant kindly agreed to bring food out to us. It is heaven for dog owners! The front desk let us have an early check-in because it was so cold out and our pup had nowhere else to go, and they let us have a late check out as well. He was so helpful and fantastic. Each room comes with two dog bowls and a dog bed. The rooms were very comfortable with its own fireplace. Very cozy. Anyone who knows whistler knows that the rooms are usually very small and the ones at Westin are actually more spacious (although you pay for it!). The gym and pool/hot tub are very nice too and the change rooms have a eucalyptus steam room! The location is great and there is a ski valet service for pay. I really really wanted to give this place 5 stars because I love the hotel but ended up giving a 4 because as others have mentioned some of the staff are inexperienced. Whistler is full of young international travelers, mostly Australian. I think some of the service suffers because of the inexperience of the staff and their transient nature. Our bags did not arrive from the bellhop for 3 hours. I called the concierge because the other phone lines were all busy and she was very abrasive and interrogative on the phone. I felt intimidated and did not expect that at all from a Westin concierge at this price range. Overall a great experience. Sometimes you feel like you’re talking to very young people and you often are. I think prices are a bit steep during peak season but would love to return during shoulder season! Read less
Image of the Tripadvisor rating Left with a feeling of not true satisfaction

Jan 17, 2020 Clairemaggy London, United Kingdom

We stayed at Westin for a honeymoon for 10 nights. I had previously stayed as a child some 10 years ago and our family had always loved it. The hotel is very close to the lifts and slopes. The hotel offers a ski valet service which is $10 per ski per night which was quite steep. If you have your own skis/board then you have to use this service… Read more
We stayed at Westin for a honeymoon for 10 nights. I had previously stayed as a child some 10 years ago and our family had always loved it. The hotel is very close to the lifts and slopes. The hotel offers a ski valet service which is $10 per ski per night which was quite steep. If you have your own skis/board then you have to use this service as you are not allowed such equipment in the room. If you are renting then I would recommend Summit Sport which is right outside the hotel on route to the lifts. Here you get free storage of skis/poles/boards. At 2pm they bring the gazebo out and you can drop your things off at the tent and don’t need to take it downstairs to the shop. There is an outdoor and indoor hot tub, as well as a swimming pool which is inside/outside. We found the hot tub outside lovely if you could avoid the kids arriving post ski school from 3pm. The place was really noisy, we had a room facing over the pool and double glazing wasn’t enough to block out the squeals and screams from the pool or the road clearance reversing beeps. It says no alcohol by the pool but this isn’t policed and people just use the Starbucks takeaway cups from the room and add their own ‘coffee’. The major positive about Westin is that you have a well equipped kitchenette which is useful for long stays where you wish to avoid eating out all the time. Their is a grocery store around 5mins away or a larger (&cheaper) supermarket around 12-15mins walk. The rooms apparently underwent refurbishment in 2018 however I would say this is more a refresh as opposed to complete refurb. The kitchen cupboards and bathrooms are the same as I have remembered since 2001. Whilst the kitchen appliances have been updated the cupboards are looking tired. The reception area and washrooms have had a complete overhaul which is lovely and much needed. It is just a shame that areas of the gym/swim area and rooms don’t reflect the same quality. We visited the gym whilst visiting and it is well equipped for a small gym with free weights, treadmills , bikes and TRX etc. They have sweat towels and cold towels as well as ear phones if you forget your own. The downside was that the area is in the same space as the swimming pool and hot tub and as such is incredibly warm if you plan to sweat during your work out. Whilst the doors can be opened many guests who would be using the bikes at 2mph whilst doing emails on their phone would then complain that the doors open made them cold. The standard of service has slipped. Arriving on a skylynx transfer bus as opposed to the usual limo, as we were coming from Vancouver vs airport, did show a complete different side to the service. No bellman assistance was offered so we moved 4x20kg bags ourselves to reception. Even at reception there was no offering a bellman service. Disappointing given we would have most generously tipped. Some of our expectations were restored with the complementary free bubbles for honeymoon, fab bellman service on the checking out and the hot choc station they had in the reception. A week in after going to the hot tub after skiing both entrance cards stopped working. My husband went down to reception to get them recoded to find out the original receptionist had only coded them for a week. Very odd given we were staying for longer. The cards still didn’t work , so again we head down to reception and then after 15mins of waiting around an engineer turned up and said no the cards were coded wrong, they in fact opened the next door room! In just towel robes and wet swim gear he asked for ID which clearly was in the room, we were very thankful he let us into the room saw our IDs in the room and arranged for 2 new keys to be delivered as we were quite cold and fed up by that point. The housekeeping was mixed, our regular lady was good apart from not being able to meet our requests on notes we had left for milk and coffee and no more bottled water as the tap was perfectly fine. The cover staff were horrendous no replenishment of tea/coffee, cream, dishwasher tabs, taking our bathrobes and not replacing them. We had to call down to service team on what felt like every other day to get something stocked back up. Think the tipping point for us both was the fire alarm at 3:30am, yes that’s in the morning. The tannoy in our room was tapped over and so wasn’t particularly clear! However jumping out of bed and putting clothes on we were told they were investigating an emergency activation and to ‘stay calm’. This message is unclear , is this ‘stay put and stay calm’ or ‘evacuate’. For Brits the whole stay put or stay calm is a concern due to the Grenfell incident. It would have been better to be reassured either way to evacuate or stay put. Overall we enjoyed our stay for the skiing and location but would look at staying somewhere else next time unless their were some significant enhancements made to the environment and service. Read less
Image of the Tripadvisor rating Nice Property Mediocre Service quality

Jan 17, 2020 AlexisRF Chicago, Illinois

Stayed in this property for 5 nights. Before arriving I spoke with Andrew the manager and told him my concerns and that I really needed a very quiet room as I am super sensitive to noise and am a very light sleeper. Andrew did not disappoint, 1027 addressed all my concerns. Andrew gets 5 stars for service. It really was critical in our week … Read more
Stayed in this property for 5 nights. Before arriving I spoke with Andrew the manager and told him my concerns and that I really needed a very quiet room as I am super sensitive to noise and am a very light sleeper. Andrew did not disappoint, 1027 addressed all my concerns. Andrew gets 5 stars for service. It really was critical in our week stay in the hotel. The room although getting a bit dated was still nice, comfortable and very functional. It had a good size fridge, stove and other kitchen necessities that need. It reminds me of Residence Inn properties in the US. The room also had a small living room which was came very useful after a long day and you just want to sit back relax and watch TV. There was a fireplace in the living room which would come in very handy during the cold winter months. A nice outdoor balcony also allows you to enjoy the beautiful views of the mountains. Even if the room is right outside the lift trail where bikes also whiz by downhill, you will not hear any noise. The bathroom had both a tub and a separate shower stall. Overall, I thought the room was well laid out and had lots to offer. I stayed in the Delta hotels last time and I thought that the Westin had better rooms. The location is good. I think anywhere you stay if your within the village is good. This one is not in the center of the village unlike Delta, its more in the edge which is good because it not in middle of the hustle and bustle. You can still walk everywhere from this location. I was not impressed with the service in this hotel. The front desk is not appropriately staffed. Theres always such a long line all day all night. I called and requested for COTTON BALLS and they dont seem to understand what it is. I ended up going to the front desk and asking for it. Ive traveled all over the world and I never had problems asking for cotton balls, maybe I should have just said cotton. One person even said, they don’t provide that when it was able to get it from the front desk. We asked for late checkout knowing the next day is not a busy one and they just gave us a scripted answer. Does it really hurt a property to give this benefit to a customer especially if they stayed for 5 days especially if the rooms are available and its not a busy time? Could it be because most of their employees are transient and really have no investment in providing the best customer service? This is an example where service brings down the overall rating for a property. Although I like the rooms here better than Delta, I find the service at Delta much better. Read less
Image of the Tripadvisor rating Xmas week wonderland!

Jan 17, 2020 ischo123 Voorhees, New Jersey

Great hotel with all the amenities! My kids are still raving about this hotel. Was recognized for status upon arrival - with daily breakfast for 2, but the nice staff didn’t charge for my kids who ate Barry anything anyway. The kids room was a fantastic ‘keep my 11 and 13 yo’ occupied when we returned from a full day of ski with air hockey, arcade… Read more
Great hotel with all the amenities! My kids are still raving about this hotel. Was recognized for status upon arrival - with daily breakfast for 2, but the nice staff didn’t charge for my kids who ate Barry anything anyway. The kids room was a fantastic ‘keep my 11 and 13 yo’ occupied when we returned from a full day of ski with air hockey, arcade games and of course an Xbox and Switch. The lounge for status members from 5-6 offered a perfect snack to hold us over until our dinner reservations. Having ski rentals right in the building is always a plus- definitely reserve ahead to save time. Walk to two gondola rig JT across the street. Laundry on each floor still requires coins which is kind of funny but worked. Perfect location and perfect stay! Read less
Image of the Tripadvisor rating Nice common areas, small rooms

Jan 14, 2020 Sloy Kansas City, Missouri

The lobby and common areas are very nice, clean, and spacious. When we arrived, we ended up waiting 4 1/2 hours for our room to be ready. It was a bit difficult as we had our dog with us and we couldn’t go into any of the hotel restaurants with him. So, we waited in the common area with our dog and carry-on bags. The entire staff was very… Read more
The lobby and common areas are very nice, clean, and spacious. When we arrived, we ended up waiting 4 1/2 hours for our room to be ready. It was a bit difficult as we had our dog with us and we couldn’t go into any of the hotel restaurants with him. So, we waited in the common area with our dog and carry-on bags. The entire staff was very friendly. One concierge gave our dog a treat noticing he was very anxious from a big travel day. We were told for our long wait for the room that we would be upgraded for free. We got to the room and it did not seem like an upgrade, as it’s pretty small. There’s one bedroom and a living room/kitchen area with a fold-out couch. Also there is a tiny balcony off of the living room. And there is a small gas fireplace under the tv. The kitchen area has a stove top, microwave, refrigerator, dishwasher, sink, and coffee maker. The bathroom is actually a decent size and has a shower, bathtub, toilet, and sink with plenty of counter space. There is a makeup mirror and hair dryer. My only complaint about the bathroom is the lighting is kind of dim. As far as taking the dog out, there is no set place. Just find any spot, is what we were told. We’ve ordered room service a few times. Off the late night menu we’ve ordered milk and cookies twice. It is not consistent. The first time we received two big delicious warm soft chocolate chip cookies and a glass of milk. The second time we received 5 small rock hard chocolate chip cookies that were cold and a glass of milk. We ordered supper one night. We ordered the Buddha bowl and also the all day breakfast. The Buddha bowl was fine. The all day breakfast was supposed to have two eggs of choice, bacon, and toast. We asked for the eggs to be boiled, they were poached. We did not receive bacon. We received fruit and breakfast potatoes instead. So, definitely not consistent with this room service. We were disappointed as it is very pricey to order. The tip and $5 delivery charge is added on to each order. The bellmen were very helpful and drove us across the village when we wanted to go to the sledding area near the Olympic Rings. We appreciated that especially on a freezing cold day (1 degree). Overall, our stay has been average. Read less