Westin Resort & Spa Whistler

Whistler, Canada

Virgin rating

The hotel

When they created The Westin Resort & Spa in Whistler, they made sure it featured all those rustic stone walls, lodge-befitting wood highlights, and roaring fires every good mountain escape should have. After all, it is set in Canada’s peak outdoor recreation resort, named number one ski resort in North America by SKI Magazine in 2016. Steps from the gondolas and Whistler Village’s heart, its guestrooms feature fireplaces to snuggle around after al fresco adventures, and windows to bring that mountain air in. When you’ve made the most of the mountains, there’s always its Avello Spa & Health Club, gym, hot tubs, and outdoor pool. Not forgetting its dining venues: Grill & Wine, an upmarket take on a grill restaurant, and FireRock Lounge, a cross between a tapas bar and après-ski snug, promising another of those obligatory fireplaces.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Families
  • No Smoking
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

Located at the base of Whistler mountain, just steps from both mountain gondolas and in the centre of the excitement of the pedestrian friendly Whistler Village. Transfer time from Vancouver Airport: 1 hour 50 minutes.

Hotel information

400 rooms. All with in-room temperature control, flat-screen TV, telephone, complimentary WiFi access, coffee maker, mini-bar*, kitchen with an oven, stovetop, dishwasher and microwave, fireplace, safe and hairdryer. Deluxe Studio Suite with 1 king-size bed and 1 sofa bed, sleeping maximum 4 adults or 2 adults and 2 children. 

1-Bedroom Suites feature a dining table and chairs for 4 people and 1 queen-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe 2-Bedroom Suites are ideal for larger groups and families, with a master bedroom with en suite and 1 king-size bed and second bedroom with queen-size bed. There are also 2 queen sofa beds in the living area, sleeping maximum 4 adults or 2 adults and 2 children.

Grill & Vine Restaurant, Off the Vine grab and go coffee station, FireRock Lounge and Kaze Sushi. Room service*. Indoor/outdoor pools and whirlpools. WestinWORKOUT® Fitness Studio. Avello Spa*. Ski, bike and golf valet*. Nearby golf course*. Self parking CA$30 plus tax per day and valet parking CA$34 plus tax per day (both payable locally and subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1386)
  • Very good (790)
  • Average (288)
  • Poor (126)
  • Terrible (124)
Image of the Tripadvisor rating The best hotel stay ever!

Apr 7, 2022 ArtB56 Vancouver, Canada

We had a very eventful stay at the Westin Whistler this past weekend which could have been a disaster but due to the heroics and thoughtfulness of some amazing staff members, they were able to save the day. My wife and I and our daughters were in Whistler to celebrate our daughter's 30th birthday. We planned on going out for dinner after a quick… Read more
We had a very eventful stay at the Westin Whistler this past weekend which could have been a disaster but due to the heroics and thoughtfulness of some amazing staff members, they were able to save the day. My wife and I and our daughters were in Whistler to celebrate our daughter's 30th birthday. We planned on going out for dinner after a quick trip to the pool and hot tub. While enjoying a relaxing time in the hot tub, my wife suffered a medical emergency. She grabbed my arm and when I turned to her I could see her eyes roll back in her head and she slumped over against my body. I tried to revive her but was not having any real success. The pool attendant was very quick to recognize that she was in distress and called for first aid immediately. The first aid attendant, Darren, arrived it seemed within seconds and began to assist my wife. After several minutes of my wife falling in and out of conciseness, Darren instructed a manager, Anika, who was also present, to call an ambulance. The paramedics arrived within a few minutes and they made some initial assessments then transferred her to the Whistler Health Centre. After we left for the hospital, Darren and Anika made sure that my daughters, who were visibly shaken and in shock from the events, were taken care of. They escorted them back to our room and engaged them in conversation and told them they would do anything for them to make their stay the best possible. Incoming manager Jessica, was made aware of the situation and she extended the offer to my daughters for anything to help. My daughters asked if they could be shuttled to the hospital and a shuttle was provided. The driver Timothy, was very kind to them and got them safely to the hospital. After several tests and treatment at the hospital, my wife was released. She had suffered from a combination of dehydration and the heat of the hot tub had caused a dangerous drop in blood pressure. She is fine now but needed a few days rest to recover. When we were ready to leave the hospital, we called the hotel and they dispatched the shuttle to pick us up, along with a robe and slippers for my wife because she had no clothes, only a wet bathing suit. This time we were greeted by a very friendly Spanish fellow driving the shuttle, who's name I didn't get. After returning back to the hotel we didn't want to go out for dinner anymore because it was late and my wife wasn't up to it, she had to rest. With everything that had happened and because it was my daughter's birthday, the on duty manager, Jessica offered room service for our dinner which the hotel covered. I cannot say enough good things about everyone whom we interacted with, all of the hotel staff, many of whom I don't know their names, to the paramedics and the kind and compassionate nurses and doctor who treated my wife. This could've been the worst stay ever but thanks to the awesome staff at the Westin Whistler, this turned into the best hotel stay ever! Thank you I will never forget your kindness! Read less
Image of the Tripadvisor rating Wonderful Early Ski Season Stay

Apr 7, 2022 Angela H Guelph, Canada

We stayed 5 nights early ski season. In Whistler that means many new employees and many funny mistakes. Nothing serious, and everything was resolved: for example the employee responsible to open the gym not arriving, housekeeping bringing the wrong items, not knowing how to handle our grocery delivery, misplacing my skis in the ski valet… Read more
We stayed 5 nights early ski season. In Whistler that means many new employees and many funny mistakes. Nothing serious, and everything was resolved: for example the employee responsible to open the gym not arriving, housekeeping bringing the wrong items, not knowing how to handle our grocery delivery, misplacing my skis in the ski valet storage. The hotel was clean, well maintained, all the employees were pleasant and tried to be helpful. The location is very convenient to the lifts and the village. This was my second stay here and we would stay here again. Read less
Image of the Tripadvisor rating Unacceptable

Apr 1, 2022 jayoelbaum Toronto, Canada

Stayed at the Westin resort and Spa Whistler for a week during March break in a 1 bedroom suite with ‘mountain view’. Despite having a long history with Marriott I now have little respect for this brand. This room was dirty, dated, and dysfunctional. I feel abused by Marriott Westin. No doubt the manager Will respond now to say he/she/they wish… Read more
Stayed at the Westin resort and Spa Whistler for a week during March break in a 1 bedroom suite with ‘mountain view’. Despite having a long history with Marriott I now have little respect for this brand. This room was dirty, dated, and dysfunctional. I feel abused by Marriott Westin. No doubt the manager Will respond now to say he/she/they wish I had contacted them during my stay. In fact, twice during my stay I asked staff to have the management contact my wife or myself; no one ever did. Cleanliness. First and most importantly the place was filthy. Really!! $ 800.00 per night to literally sleep in garbage! Upon checking in ( later evening) my room had drink spills and stains on the wall and Popcorn on the floor. (I have photos). The hotel did not indicate until long after the refund period that they were not offering daily room cleaning. Given that upon arrival B.C. no longer even had a mask mandate, this lack of cleaning had nothing to do with Covid. It was price gouging. The upshot of this absence of cleaning is that area outside my room had all manner of garbage that piled outside my door and stayed there entire days. Laundry rooms also filled with garbage. (Again plenty of photos). Room. The 1 bedroom mountain suite, aside from being dirty, was unlike photos had no balcony and certainly no mountain view. The bedroom was too small - and poorly configured to be functional. (Side tables too small to hold a cpap, no outlets on one side of bed, 4 tiny drawers for the entire suite that is supposed to hold 3 or 4 people. Three weeks earlier, I stayed in the least expensive hotel room in all of Silver Star and at least it had drawers! Westin Bathroom Tub barely drained, bathroom had no fan. Bedroom had been configured and designed/furnished for the pre flat panel TV era. It’s not that they don’t have plasma screens in the bathroom mirror. This place hasn’t been renovated in 15-20 years-probably much more. I have no issues paying for quality hotels. This place, however, was criminal! Marriott owes my family a massive apology. The obvious good thing about the Westin is it’s location. There are other places just as close to lifts though, and nothing could justify staying there. Read less
Image of the Tripadvisor rating Bad hotel

Mar 30, 2022 Passport35682485157

This hotel offered a poor guest experience and was unclean. The room I checked into 568 for one week was not even cleaned or vacuumed. It had no balcony and no mountain view. View of a berm and a road. There was popcorn on the floor and drink stains on the wall when I checked in. The bedroom of the 1 bedroom suite was too small to accommodate… Read more
This hotel offered a poor guest experience and was unclean. The room I checked into 568 for one week was not even cleaned or vacuumed. It had no balcony and no mountain view. View of a berm and a road. There was popcorn on the floor and drink stains on the wall when I checked in. The bedroom of the 1 bedroom suite was too small to accommodate proper side tables or drawers and couldn’t unpack. bathroom tub barely drained and bathroom didn’t have a fan. the hotel has not been renovated in over 20 years. (Furniture and configurations are pre flat panel) Even though B.C. Doesn’t have a mask mandate they reduced cleaning to every third day. The result is that people piled garbage up in the hallway that and public spaces that sat there all day. $800 a night to sleep in garbage. I told hotel staff to have manager contact me twice over the week. He/she Never did. I wouldn’t recommend to anyone. Not surprisingly they didn’t send a survey about my stay but did send something about how to buy Westin products. Avoid this hotel. Read less
Image of the Tripadvisor rating Good family stay.

Mar 26, 2022 BeakerTX San Antonio, Texas

Second stay here, with the first being almost 19 years ago! Checkin was quick, and almost too quick. Front desk left out some info (free Wi-Fi) and gave us some misleading info (free valet if renting). Room was clean, and very quiet (east tower facing the slopes). HVAC was a bit glitchy, cycling the fan between high and low in 5-15 second… Read more
Second stay here, with the first being almost 19 years ago! Checkin was quick, and almost too quick. Front desk left out some info (free Wi-Fi) and gave us some misleading info (free valet if renting). Room was clean, and very quiet (east tower facing the slopes). HVAC was a bit glitchy, cycling the fan between high and low in 5-15 second intervals late one night (waking us up). TV inputs not functional for connecting your own devices, which is disappointing. Rooms were quite warm and tough to cool down at night. Hot tubs were packed in the early evening, but that is to be expected. Ski valet is convenient if you are renting from the on site service. In room fireplace is great for helping dry gloves and boots overnight (sort of). The location is hard to beat. As close as you can get to the gondola. Easy walking to the village and restaurants. Staff were always kind, and accommodated a late check out with availability. Overall, a great stay for skiing. Read less