Hammock Cove

March 2024 was our second vacation to Hammock Cove. It is such a wonderful luxury resort that we have already booked vacation number three there for March 2025. It is an amazing resort to just relax, spend time with your spouse, be treated like royalty and enjoy the fabulous views! You will also make life long friends with other guest and staff! The moment you arrive, all your senses will experience the beauty around you. During your stay you will enjoy the luxurious rooms with your own private infinity edge plunge pool and 24/7 room service with your personal ambassadors. Thanks to Leon and Sheldon~ you are the best!! In the evening you can indulge in Michelin level dining at the Lighthouse. Thank you to Chef Marco for taking care of our special needs! Other gratitude goes to Collete for such amazing assistance and your friendship at the lighthouse, Linda and Tasscia for greeting us each morning for breakfast at Irina's with big beautiful smiles! Gabriel for the best cappuccinos ever! Alex, the operations manager, made sure our vacation was perfect and every detail was taken care of. The staff at Hammock Cove are so very friendly and go above and beyond. They just seem genuinely happy to help you. We were greeted by the owner, Rob Barrett, at breakfast one morning. He takes the time to greet guest and staff to make sure your vacation is a great experience. He owns multiple resort properties on the island and has created a perfect luxury boutique resort at Hammock Cove. The pool and beach are phenomenal, with food and drink service daily. They have all the water toys for your enjoyment and will teach you how to use, if needed. We suggest researching the Hammock Cove website for more comprehensive information about the resort as, there are too many wonderful things to cover in this review. Each time we have booked our trip, Katrina Lindsey, from Elite Island Resort Management team has been absolutely wonderful to work with! We can not recommend her highly enough! Hammock Cove has become a very special place for both of us and we can not wait for our next trip to our home away from home!! Read less

I am writing to share our experience during our recent stay at Hammock Cove, which unfortunately fell far below our expectations for a resort of this caliber, particularly given the significant cost of our stay. Arrival Experience From the moment we arrived, we felt unwelcome. After being dropped off at the bar by an uninviting staff, we waited over 30 minutes to be served. When our ambassador finally greeted us an hour later, he greeted us using my wife's maiden name, showing a lack of attention to our reservation details. When we reached our villa, we were hit by a strong smell of cigarette smoke, which was only partially covered by a strong air freshener. Our ambassador stated that there’s no smoking in the villas yet I pulled an ashtray out of the villa safe. Our ambassador did not follow up with us at all and when we did see him he got us confused with another guest. Villa Condition As we started to settle in, we noticed ants throughout the villa—crawling on the shower tiles, under the desk, around the bed and on the bathroom counter. To make things worse, we found a dead grasshopper on the shower windowsill. This was especially frustrating since we were paying $1,600 per night for a waterfront view. When we raised our concerns, an ambassador from another sector seemed surprised but assured us he would take care of it. He promised to get back to us with a solution before cleaning our room, but instead, he and the cleaning crew entered our villa without our knowledge. This made us uncomfortable, as our important belongings were left exposed during our dinner reservation. Service and Amenities The next morning, the resort manager Ms. Alex offered to relocate us to a different villa, but not until Tuesday. We arrived on Sunday. Although we initially considered leaving due to our disgustingly dirty villa, we decided to give the resort another chance. Ms. Alex reassured to make things better for our stay. If it wasn’t for the unobstructed ocean view we were accommodated, we would have left the resort. Ms. Alex was very professional and understood our concerns. Unfortunately, service continued to decline, characterized by long wait times for drinks, low-energy staff, and a general lack of professionalism. The beach staff clearly didn’t want to be there. We couldn’t find anyone so we took it upon ourselves to go to the beach bar and order drinks only to be told we have to order with our servers. I’m talking they were lost for up to 30+ mins sometimes. It was also concerning that the resort frequently ran out of liquor, beer, and ice despite only accommodating 25/30 couples. I just don’t understand the disconnect here between the positive reviews we have seen versus the reality of being at this resort. It doesn’t add up. We feel fooled. Don’t you be fooled too! Do your research before coming to Hammock Cove. Dining Experience We recently dined at the Lighthouse for their seven-course meal. While we experienced a longer wait for drinks and food on our first visit, the lively atmosphere allowed us to enjoy each other's company. On our second visit, our server was attentive, and although there was a minor issue with plate settings, we appreciated their dedication to making our experience pleasant. When we encountered a dish that wasn't quite right during the 7 course meal, Chef Marco promptly apologized, demonstrating a commitment to quality and safety. It showed his true character and professionalism being the outstanding chef he truly is. Despite these challenges, the dishes we enjoyed were thoughtfully prepared, and we could taste the care that went into each course. Overall, it was a unique experience that highlighted the restaurant's dedication to improvement and guest satisfaction. Pros: • Some staff members were friendly and accommodating. • The massage therapists provided excellent service. • The gym facilities were well-maintained. • Beautiful view of the landscape, cove, and ocean. • Spacious rooms & bathrooms. • Air condition in villas • Beautiful outdoor infinity pools • Plenty of seating • Clean beach • Water sports & friendly staff • Pizza, tacos, and burgers are good (lunch menu). (Seafood & beach BBQ were delicious) • Ambassador Kenya was the best and very professional and accommodating. • Troy - Manager at the Lighthouse was very kind, professional and very accommodating. • Server Shiloh at Lighthouse restaurant was fantastic. • Chef at the Lighthouse was amazing! Greeted all of his guests and prepared some of the finest entrees and desserts. He is a truly remarkable human. • Gabriel - Rum Bar was amazing! He is an incredible mixologist. (Coconut Rum Punch was our favorite cocktail). • Ventured out to Shirley’s heights for the evening for a truly amazing sunset and a delicious local bbq. It’s a must see. • Cons: • Unwelcoming arrival and lack of proper service. Dumped off at the bar upon arrival and waited for an extended period of time. • Villa condition was unacceptable: unclean and infested with ants. (Once we asked to have the ants treated they had them removed). • Long waits for food and drinks; often ran out of supplies including ice at the beach. Ran out of tequila and corona often. • Coffee is not good. (Bring your own Keurig K-cups). • No snacks in room (other than a small jar of stale corn nuts). • Small meal portions and diluted drinks. (Had to ask for doubles). • Some Inattentive staff lacking energy and professionalism. • Some overgrown walkways made navigation difficult. (Most of resort was kept clean) • Lack of proactive management and oversight. • Villas are not so private (close together) • Limited menu on beach for lunch. • Only two restaurants (one of them is without air conditioning). • Rented and charged for a movie that we couldn’t watch it due to tv settings. Not user friendly. • Some Villas are Infested with ants and grasshoppers. (don’t leave your balcony doors open). (However, there are gaps in the door frames and under main door so nothings stopping them from invading your villa). • Room service takes at least an hour or more) • There’s no privacy anywhere on the cove or waterfront views near Devils Bridge. The whole national park (Devils Bridge) can see right onto your balcony. • Waterfront view of ocean is the shadiest side of the resort. Only a bit of sun in the early morning. Villa plunge pool is a bit on the cool side but refreshing after a long hot day on the beach. • Rum bar closes at 9 pm - best bar to have a drink at. • The road leading in and out to Hammock Cove is atrocious. Very rocky and bumpy. Does not look inviting. Overall, our honeymoon experience was marred by some of the cons and it has left us feeling disappointed. We made the best out of what we had for our 7 day stay. For the money we have spent at this resort we could have had much better accommodations at other resorts in the Caribbean. We will most likely NOT return to Hammock Cove at the high cost they charge per night at the subpar service they provide to their guests. If you’re seeking a laid-back, relaxing couples resort with stunning views, this is a great option. Beach is kept nice. However, be aware that if you have low expectations for service, this might be the right place for you. Given the price you pay, we expected a higher level of service throughout our stay, especially for a “luxury” resort. Everyone has a unique experience here. While this is a couples resort, many guests come with friends or socialize with other couples. We chose to keep to ourselves some of the time we spent there during our 7-day stay because we wanted to relax on our honeymoon. Suggestions for the management team at Hammock Cove: Greet your guests with cold drinks and or your signature cocktails upon arrival and have ambassadors ready and informed with details, in an air conditioned climate. Never make your guests wait around or shove them off to a bar with subpar service. Train your staff to be more attentive and have some personality. Play some music on the beach or throughout the resort and interact with your guests more. We saw one band play for a couple hours one time during our stay. Have more than two servers serving the beach and or pool levels. I saw one ambassador the entire week interacting with guests on the beach giving them fist bumps making them feel appreciated. Of course it was Kenya because he is the man. Read less

Top end luxury beds so comfortable food amazing. Service excellent staff brilliant . Chef Marco produces wonderful dishes at the Lighthouse a real experience, while Troy & Collet run front of house. We had so many memorable experiences with kind helpful staff just to many to mention a big thank you to you all.Jambo Kenya asante for your help with buggy rides and looking after us . Breakfast staff brilliant. Never short of a drink on the beach . Read less

This luxury property is a dream come true! You must visit their website for details. They are serious about their three pillars of excellent and it starts at the airport with your personal pickup. Bar service, inside and outside your villa, is premium. Nigel will definitely take care of you! We were fortunate enough to run into the owner twice during our stay and he exhibited the same warm, sincere hospitality that the entire staff possessed. Lovely man. Whether you want to simply relax or explore the island, there is plenty of options for everyone. Our recommendations: #1 Don't miss a single night of Michelin-level dining at the Lighthouse restaurant. And take advantage of the cooking demo with chefs - you won't regret it. Lunch on the beach is SUPER special and a must. Go off property at least one day to enjoy the beautiful people and rich culture. Take a stroll to Devil's Bridge right outside the property gate - and buy from the local vendors that sell items there. I do have two recommendations for improvement: 1. Install "inside" locks in each villa. A guy restocking our bar walked into our room without knocking nor announcing himself. The villa doors open outward so if you are having any kind of personal moment, you will be exposed if someone walks in unannounced. Thank God my husband was in the villa with me because I was in the shower at the time. Honestly, I was on edge the remainder of our stay and made my husband move the club chair in front of the door whenever we were in the room - especially overnight. I ALWAYS felt safe, but I didn't want to be exposed in any way. 2. Upgrade the villa bath towels. The bathroom, along with the entire property, is definitely luxury but the towels are lacking. It may seem like a small/picky thing to some, but not for this level of property. Bottomline, this stay was magnificent, and we definitely hope to return in the near future. Go! You will NOT be disappointed. Read less

My husband and I just left Hammock Cove for the second year in a row and are still in awe of how beautiful it is! If you are looking for a place to relax, spend quality time with your spouse and be treated like royalty, book this resort. Amazing views, luxurious rooms with room service, beach service (they will bring your drinks to you in the water!), excellent food and the best bartenders make for a 5 star trip that will leave you wanting to return again and again. I can’t say enough great things about this resort or the people that have become friends. Read less