Royalton Antigua, An Autograph Collection All-Inclusive Resort

We just came home from 10 days. Overall, had a wonderful time, however, as Travelsmart members who have been to several Royalton resorts the ball was dropped with us. It was not explained at checkin that we would not receive a butler. We would have been fine with it but not knowing caused some issues. When we went to the DC desk they acted like we didn’t belong there. Three days into our stay Maricca finally reached out to us and apologized saying she had been off for a week. Is she the only travel smart rep on the premises? If so why were we told a TS rep would be in touch with us shortly? She arranged our dining for the remainder of the trip and a surprise room decorating for my husbands 60th birthday. I tipped her as a thank you and After that we never heard from her again until the Saturday before we left saying she would schedule us for 1pm for hydrotherapy and we said we can’t because we leave and are checking out at noon. She said nothing earlier was available. No one explained the layout of the resort and where the restaurants were. We only found out about DC breakfast by talking with someone in the pool on our 6th day. I burned my hand pretty bad at hunter on Saturday evening, the server, Tracee was so upset, she told the manager who did come over and looked at my hand and told me to be careful because the plate was hot. Really? Had I been told that initially, we would t be having this conversation. She never offered ice or anything. Tracee came back and I asked her for ice. She wrapped my hand in ice dumped into a napkin. She told the manager again and she came and told me she was waiting for some burn cream. She was very kind after the first interaction, however, I never got her name. When that finally arrived she put that on and told me she called the appropriate people. We thought a medic was coming to look at it but 2 hours later, we were finished when a security person showed up had me fill our 3 redundant incident forms took a picture of my hand and told me someone would be in Touch in the morning. I’m not sure which morning as it’s three days later, I’m home and back to work and no one reached out to me. Hydro therapy unfortunately was down for most of the week. We inquired daily as we were told we would get 2 one hour sessions one went along with the beach massage we had and another for being DC. On Thursday we were told our butler would be in touch with us and did the offer is a facial. We said no and waited. Maricca never got in touch with us. Finally Saturday the lovely girl at the spa booth asked us if we ever scheduled our hydrotherapy and we said no, she got on the phone and called the spa she was told Maricca scheduled us for Sunday at 1pm. I said she should know we’re leaving tomorrow and can’t do that and she was able to get us changed to 10 am so at least we were able to enjoy a little time. We were never contacted regarding the checkout process so we took our bags down to the DC area ourselves and were told that we had a room charge for an excursion that was cancelled due to not enough people. That was a hassle and was told we had to go to the excursion desk in the lobby to “figure it out”. The ladies there were very kind unfortunately I was not and I apologized to them as none of this was their fault. When our airport transportation was about 10 minutes away our luggage which we were rudely told to leave in the DC area and a bellhop would bring it to the lobby still was not there. My husband walked back to the DC area and wheeled it to the lobby himself and was told by the bellhop that he didn’t bring it because it didn’t have a tag on it. Who was supposed to tag it? We still don’t know. None of this would have been a big deal if only explanations were given and not being treated like we were bothering them. It was certainly the rudest DC staff interactions we ever experienced and because of this we will never return to this resort. It’s unfortunate because there were so many wonderful employees that we encountered. Norvil, Jayson and Kendra were exceptional in the buffet, Nattie & Hezeldeen in Grazie, Dale and Tracee in Hunter were also exceptional. Our beach massage therapists Ariel and Kanisha were fabulous, Doniellia who scheduled our massages and was kind enough to get us into the hydrotherapy was awesome and Anna Marie who did my coconut scrub was amazing. Read less

My recent stay at Royalton Antigua left me utterly disappointed and feeling like my time and money were squandered. Despite Marriott's Autograph endorsement, this hotel failed to deliver on its promises of luxury and sophistication. From the outdated facilities to the lackluster service, every aspect fell short of expectations. Firstly, the hotel felt stuck in a time warp, with dated furnishings and amenities that hardly justified the exorbitant price tag. The service was abysmal, reminiscent of a budget motel rather than a Marriott Autograph hotel. Even our cabana experience was marred by neglect, as staff members seemed disinterested in attending to our needs. The Diamond Club pool bar area was a particularly distressing sight, marred by rust, dirt, and an unpleasant odor that made the experience nauseating. The food options were bland and unappetizing, far from the gourmet dining experience one would expect from a purportedly upscale establishment. Despite the efforts of Mandy, who displayed genuine empathy for our grievances, the overall experience remained dismal. The butler service, advertised as a luxury amenity, proved to be nothing more than a hollow promise, leaving me questioning its purpose and value. The only saving grace was the spa, which provided a brief respite from the disappointment elsewhere. However, even this oasis of tranquility couldn't salvage the overall impression of the hotel. In conclusion, my stay at Royalton Antigua was a regrettable mistake, and I would strongly advise others to seek alternative accommodations. Marriott should be ashamed to associate its name with such a subpar establishment, and I can only hope that they take steps to rectify the numerous shortcomings plaguing this property. Read less

Swim Up Bar: Thank you Chesley for listening and turning our experience around! Appreciate your hospitality and understanding! You kept your word on showing us a great time and you did just that. Thank you so much Vibe Team: Thank you Richard and Maliki for showing us a good time! You made us laugh uncontrollably which we will never forget. You two are stars and make sure you never forget it. You two together are a vibe and genuinely great as individuals as well! Cabanas: Thank you Sydon & Kersan for taking care of my family each day in the Cabana #9! We had a great time talking with you both and sharing music from the states! Read less