Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

The people are nice but the staff in the restaurant needs lots of people skills development and training I would suggest they get some people in from other islands nearby to assist as Jamaica and Costa Rica their service is like no other. They bring out your food separate here at the Chic (smh) . The rooms are nice but no place in the shower to hold your shower gel what rocket scientist thought of that. Read less

Our stay at Royalton Chic was spectacular. Nestled along shores, this haven offers the perfect blend of relaxation and fun time. The beaches are stunning, with powdery white sand and blue-green crystal waters. The serene atmosphere is ideal for unwinding, with attentive staff providing refreshing cocktails and comfortable loungers. Diamond Club upgrade is a “must” The entertainment options are diverse and engaging, from live music and happenings surprises to spa and yoga. The lively yet sophisticated ambiance makes for a vibrant evening scene. The culinary offerings are very good, featuring gourmet restaurants and casual beachside food truck and beach restaurant. The Pescari Restaurant is an over the water restaurant with a stunning atmosphere and menu. Excellent choice. The staff at Royalton Chic are genuinely friendly and professional, ensuring a memorable stay with their warm hospitality. It’s a destination I highly recommend for an unforgettable vacation. I would like to give a shout-out to Sascha and Rae-Hannah from their excellent service and sympathy in restaurants and Shandel as a great butler. Read less

We are looking for a summer place and during the booking I encountered the Royalton Chic Antigua. I had never heard of the Royalton brand but I decided to book it for the following reasons: 1) this was now part of the Marriott Autograph Collection and we are a Silver Elite member in Marriott Bonvoy so I thought this would be better; and 2) I went online and the reviews both on TripAdvisor and YouTube generally seemed good so I booked the stay. Booking my stay at this resort and choosing Antigua was the biggest mistake I made in my life. The hotel is an all-inclusive which means that you pay one price and everything is included - food, drinks, and supposedly some activities. The room that we booked was a "Luxury Pool View, All-Inclusive, Guest room, 2 Queen beds". Most of the rooms allow upto 3-guests per room but all the reviews say that they allow 4 people for an extra charge; we were 4 people so decided to follow upon that and proceed to book through the Marriott website. The main entrance is where you have the bellman and then you walk halfway down the building to the check-in desk on the right side. At other all-inclusive I have been to there is someone at the main entrance/bell stop guiding you through the process or there to assist; no one was there here. When we got to the check-in desk, there was no greeting, no welcoming us to the property, and generally no version of any type of customer service. The lack of customer service, the lack of engagement, the lack of caring was outstanding throughout my entire journey but especially at check-in. After lots of back and forth, lots of miscommunication and lies from the staff, the hotel miraculously changed their policy and allowed a 4th person to be in the room for some extra money. After check-in, we all got wristbands tied to our hand and were told so sign multiple documents and when we asked about a resort map or details of what was included the response was 'everything is on the TV' and when we asked if there were paper maps or details, the response was 'no'. That was the lack of customer service we experienced. The bellman who took our luggage from check-in to the room did not interact with us, did not share anything about the resort, and was more interested in connecting with his coworker friends than the guest; at every other resort the bellman were always interested in talking and sharing details about the resort as this was their policy but it also increased their tip. When we got to the room, it looked like a standard 2-queen bed room and did not look luxurious at all. As you entered the room, there was a hallway which led into the main part of the room and in that hallway was the bathroom on the left and closets on the right. The closet was divided into two parts with the first part to hang clothes and contained the luggage rack and robes, while the other side contained the safe as well as the shelves within the closet. The bathroom was basic and tiny and contained a small sink, toilet as well as a rain shower. Bathroom toiletries including body wash, shampoo, conditioner, and lotion were included but no bar soap was included and there was no place to put these items in the shower. In the room itself, along left side were the two queen beds with a nightstand in the middle. Along the right side of the wall was a stand that had the coffee maker and water on top, and below was the fridge plus drawers. Continuing along the wall was the mounted TV and then there was a countertop with two chairs which could be used as a dining table. The beds were decent and were spacious enough to accommodate two people and comfortable to provide a decent night sleep. There were outlets along the wall and on the nightstand so you could charge your devices. The best part of the room though was the balcony, which opened up to the view of the pool and the ocean in the background; contain two chairs and was big enough to comfortably sit outside and/or dry your clothes. Overall, the room was a small-to-decent size and I have been in bigger rooms at resorts (see Aruba Hyatt review) but I have been in smaller rooms so the room was decent for 3-4 people but the bathroom was definitely smaller. It is supposed to be an all-inclusive resorts so all food and activities should be included. There were two pools available, one near the main entrance which had the swim-up bar and where most of the staff were, and another smaller pool near our section which was quieter and almost never had any staff come by and check. The beach was decent and there were chairs and lounges available, and the beach for this resort connected to the Sandals beach resort so it made for a nice walk along the beach; also on the beach we barely saw any staff attending to or inquiring about guests. There was a bar that was near the beach but that was never staffed; there was also another bar near the restaurants but that was only staffed at night. If you were at the beach and you wanted something to drink, you had to walk to the main bar near the main entrance to get anything; and the resort long width wise so it took a bit of time to walk from our section near the end towards the main entrance, especially if you were elderly or had mobility issues. There were supposedly multiple restaurants serving meals throughout the day and night, but which was open and when was never clear even though we asked multiple staff members. The information on the TV was not correct and no staff member knew of any of the openings; the advice we got was 'just walk around see what was open.' There was a Caribbean restaurant, a steak restaurant, an Italian restaurant, a sports bar, a Mediterranean restaurant, a food truck serving burgers, a coffee shop and a buffet restaurant. The Mediterranean restaurant was never open the entire time we were there; we went to the steak restaurant one night and waited over 2-hours and still never got our food; we went to the Italian restaurant and waited 1hr30min only to be told that a party that came in after us was going to get the food before us; we went to the food truck which did not have a menu so you had to ask what was available and they it took almost 30-45 minutes to get your food. Overall, the food quality and quantity was poor as each restaurant we went to they served starters and then a main course but the portion and quantity were so small it seemed more like a tasting rather than a meal. The quality and lack of seasoning was also something that stood out as the food was bland and lacked seasoning and/or taste. If there were other amenities included in the resort, we had no idea since we were not given any information and no staff was willing to provide any details. As I mentioned at the top, the main issue was the lack of service. From the time we entered the property to the time we left, we encountered staff who did not care, were not courteous, some were downright rude, dismissive and borderline racists. We shared this feedback with Management who kept saying 'thank you for your feedback but that is not my department' and nothing seemed to happen after that. There was complimentary wifi available and complimentary parking. Overall, it was a complete waste of time and money at this resort. My recommendation is to not go here, do not waste your time nor money to experience such a bad resort that does not care about its guests. I have reviews of other all-inclusive and/or resorts in the Caribbean, check those out and go there instead. P.s..this is just my experience and my review. While at the resort, we did talk to individuals who either themselves or their friends had similar experiences in terms of negative staff experience, rude/dismissive staff and overall a negative experience at the resort. Read less

I recently stayed at the Royalton CHIC Antigua- Adults Only, and my experience was very disappointing. The customer service was decent but most staff requires more training. The check in process was quick, however, our room was not ready despite the stated check-in time and no explanation was provided. The rooms are small and are not up to the standard I expected for the price. Housekeeping did not clean everyday and bathroom amenities were minimal and not replenished regularly. We had to constantly call for towels, toilet tissue, etc. We booked a pool view room and was placed in a garden view. The staff did resolve this issue by refunding us a set amount per night, which helped but this issue happened with many of my friends on the trip and many were not accommodated appropriately. The resort amenities were a letdown. The pool areas are smaller and typically the pool bar was overcrowded and poorly maintained. The pool barely had enough chlorine for the large crowds. The pool bar constantly ran out of certain liquors as it was poorly staff. My friend helped the bartender retrieve bottles from another bar that had no customers. CoCo was a phenomenal bartender but needed so much help to serve the large crowd. The beach was nice. Dining options were limited and underwhelming even though there are enough of restaurants. The menus were very limited and the food quality was mediocre at best. Most of my group had diarrhea from the food. One day I dined at one of the onsite restaurants and waited 40 minutes for the staff to tell me they didn't have any beef patties. Service in the restaurants were slow due to staffing issues. This resort was not fully ready to open and requires more staffing and training! It's seriously disappointing because Royalton is huge brand and has many other resorts and for my trip to result in the way it did is no excuse. Perhaps when all the kinks are worked out then it can be a good resort. Until then, take this review seriously and stay away! Read less