Crystal Cove by Elegant Hotels

Barbados, Caribbean

The hotel

Crystal Cove is a premium all-inclusive, all-suite hotel located on the Platinum west coast of Barbados. This is a beautiful resort, with its lush gardens and impressive three freshwater swimming pools, complete with a spectacular waterfall and swim-up cave bar. Flowers cascade over walls and balconies, and everything leads down to a glorious beach with a generous array of water sports, including water-skiing, sailing and more, all complimentary for guests. There is a fabulous kids’ club to keep the little ones out of your hair, allowing you to relax and enjoy the full range of facilities.

Amenities

  • Bar
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Kids Eat Free
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

In St James, on a delightful West Coast beach. 15-minutes to Bridgetown. Transfer time from airport: 30 minutes.

Hotel information

88 rooms on 2 floors in various buildings with no lifts. All with a balcony or terrace, air-conditioning, satellite TV, fridge (unstocked), complimentary WiFi access, safe and hairdryer. Pool Garden View Rooms with 1 king-size bed or twin beds, sleep maximum 2 adults and 1 infant (up to age 2 years).

Please note: the majority of the Pool Garden View Rooms have a garden view and the pool views are limited. All rooms are non-smoking.

All Inclusive of: Premium all-inclusive includes all meals including afternoon tea and all day dining. Local and premium-brand drinks and house wine (fine wine and Champagne at extra charge. All activities and entertainment above unless otherwise stated. Water taxi to select west coast sister properties. Dine Around Programme with other select Elegant Hotels properties (drink and meal supplements may apply).

Oceanview Rooms - with beautiful sea views and 1 king-size bed or twin beds, sleeping maximum 2 adults.

Junior Suite Pool/Garden View - with a separate sitting area and sofa bed, lovely views of the pool or garden, and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.

Junior Suite Oceanview - as Junior Suite Pool/Garden View but with beautiful sea views, sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Suite Pool/Garden View - bedroom with separate living room or loft suite with upstairs bedroom overlooking living room, living room includes sofa bed and second full bathroom, 1 king-size bed, sleeping maximum 4 adults or 2 adults, 2 children and 1 infant (up to 2 years of age).

1-Bedroom Suite Oceanview - bedroom with separate living room or loft suite with upstairs bedroom overlooking living room, living room includes sofa bed and second full bathroom. 1 king-size bed, sleeping maximum 4 adults or 2 adults, 2 children and 1 infant (up to 2 years of age).

  • Honeymoon offer: honeymooners receive a bottle of sparkling wine and flower petals in room on day of arrival. Minimum stay applies. 

  • Kids stay and eat free: up to two children (2-5 years) stays and eats free when sharing a room with one or two adults for travel completed between 5 Jan '19–4 Jan '20. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

Why is this a Virgin Holidays Favourite?

Fantastic for honeymooners and families alike to spend some quality time together on their summer holiday

In a perfect location, on the Platinum West Coast, only 15-minutes from Bridgetown with its nightlife and array of restaurants and bars. You will be spoilt for choice finding ways to fill your time!

After a fun day of the complimentary non-motorised water sports, we love chilling at the swim-up pool bar and enjoying the delicious cocktails on offer

The brand new Sunset Terrace Lounge is also the perfect spot to watch the breathtaking sunsets while enjoying a few tropical sundowners

Exclusive Virgin Holidays benefits:

  • Express check-in
  • 15% discount at the spa
  • 15% discount at Daphne’s Restaurant

Reflections Restaurant (non-smoking) is located poolside for elegant dining for breakfast, lunch and dinner. The recently renovated Cave Bar (non-smoking) is a swim-up pool bar cleverly situated under a waterfall — but you won't get wet! There is also a hotel entrance for those who rather enjoy their tropical cocktail whilst dry. Drifters Restaurant and Bar, located by the beach is available for a more informal buffet lunch and à la carte dinner. Vista Coffee & Wine Bar. Vista serves up stunning views of the sea while you sip on signature lattes and teas along with a variety of wines and sweet and savory treats. Taste of Elegance Dine Around Programme offers exchange dining with select sister hotels' restaurants* (meal and drinks supplements may apply).

Regular evening entertainment and weekly manager's cocktail party. Events hosted at Vista Coffee & Wine bar to include wine pairings and tapas nights.

3-tiered freshwater swimming pool. Spa services available*. State-of-the-art fitness centre. 2 floodlit tennis courts. Complimentary motorised and non-motorised water sports including snorkeling, sailing, kayaking, windsurfing and water-skiing. Beach Olympics. Mini-chef competitions. Freddie's Island & Adventure tour*. Preferred tee times at Apes Hill Golf Club*. Complimentary Flying Fish Kids' Club for ages 3-12 years with latest game consoles, pool table, electric race track and more. Swimming with the turtles snorkel tour*. Mixology demos.

Room service* (meal times only). Complimentary WiFi available in the rooms and throughout the resort. Laundry service*. Complimentary daytime water taxi (subject to availability and weather conditions) to select West Coast Elegant Hotels. Gift shop*. Babysitting available*. Green Globe certified. Beach Ambassador service. Concierge services to assist with island excursions.

This hotel has a Tourism Levy fee of $9.63 per room, per day (payable locally, subject to change)

1 night between 5 Jan—31 Jan, and 1 Mar—21 Dec.

5 nights between 1 Feb—28 Feb.

7 nights between 22 Dec—2 Jan.

* Denotes local charge.

Please note: child ages are up to and including 16 years.

Please note: Drifters restaurant and bar is open subject to occupancy numbers.

Dress code: dining is elegantly casual after 6:00pm.

Please note: The Dine Around Programme is only available at select properties and may be subject to an additional cost dependant on the board basis booked. A complimentary water taxi to select west coast Elegant properties is available during daytime only and subject to availability and weather conditions.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1291)
  • Very good (541)
  • Average (145)
  • Poor (63)
  • Terrible (50)
Image of the Tripadvisor rating Holiday relaxation

Apr 24, 2019 UKworldflyer

Back here for the 3rd time. Same great staff and perfect for a family vacation. The partial revamp leaves rooms a bit jaded, especially the suites. Just good enough but Elegant aresorts need to shut for a full refurbishment to validate the prices. The natural position and beautiful beach can’t be faulted.
Image of the Tripadvisor rating A week in Paradise at Crystal Cove

Apr 23, 2019 Tony W Thames Ditton, United Kingdom

We arrived early April not knowing much about the hotel other than what we had seen online. We were pleasantly surprised. On arrival to the hotel we were offered rum punches and cold towels. A nice touch. we were a family of 4 with two young kids and this hotel really makes an extra effort to entertain the children. My little boy loved Kids club… Read more
We arrived early April not knowing much about the hotel other than what we had seen online. We were pleasantly surprised. On arrival to the hotel we were offered rum punches and cold towels. A nice touch. we were a family of 4 with two young kids and this hotel really makes an extra effort to entertain the children. My little boy loved Kids club especially when Caroline was working there. Give that lady a medal she is amazing. three days into our holiday we had a problem with our bathroom and went to see the hotel reception. They offered us a new room on the spot which was an upgraded room with beautiful views of the sea. An hour later and a bottle of sparkling Champagne was in our room. That evening when we returned to our room there was a letter from the manager offering her sincere apologies and an invitation to her private cocktail party later in the week. We felt so looked after and the hotel and staff made us feel very special. Our kids really enjoyed kids club, there's so much for them to do. I have one aged 9 and one aged 13 and both really enjoyed it. The food was really good and lots of variety and a goo choice from 2 restaurants. Lots of fish, meat salads etc. Breakfasts were amazing, fresh fruit, full english, cereals, juices, yoghurts etc etc. The Hotel really needs to push the fact that the family room is really 2 bedrooms. We had expected a main bedroom and then a lounge area with a sofa bed that our kids would share however what we got was a main master bedroom with en-suite bathroom, tv etc then another large lounge area with its own bathroom Large TV, a single bed and a double sofa bed which meant my kids didn't have to share and there were less arguments between them. It was just perfect. We had the best time ever on this holiday all thanks to Sophia who stepped in when we had a problem and made our holiday just perfect. we will be returning next year, all we need to do now is find a good deal would highly recommend this hotel to anyone wishing to experience the wonders of the Caribbean. Read less
Image of the Tripadvisor rating Holiday is paradise

Apr 21, 2019 Johnjen49

It had always been our dream to go to Barbados and we stayed at the Crystal Cove Hotel in March 2019.The Hotel was superbly situated right on the beach,the food was excellent and above our expectations for an all inclusive package.The staff were so welcoming ,helpful and friendly which helped to create a wonderful ambience. This is one of the… Read more
It had always been our dream to go to Barbados and we stayed at the Crystal Cove Hotel in March 2019.The Hotel was superbly situated right on the beach,the food was excellent and above our expectations for an all inclusive package.The staff were so welcoming ,helpful and friendly which helped to create a wonderful ambience. This is one of the best holidays we have ever had and hope to return at sometime in the future. Read less
Image of the Tripadvisor rating Appalling

Apr 16, 2019 kjadjdsa

So much wrong with the place but I'll try to summarise. No water for first two days (includes using the toilet which was nice), brown sludge in one bath, appalling shower in the children's room - either scolding hot or cold as the bathroom is about 30yrs old. A boat trip is hardly suitable compensation nor is the ability to use a sister hotels… Read more
So much wrong with the place but I'll try to summarise. No water for first two days (includes using the toilet which was nice), brown sludge in one bath, appalling shower in the children's room - either scolding hot or cold as the bathroom is about 30yrs old. A boat trip is hardly suitable compensation nor is the ability to use a sister hotels shower - can't eat or drink at sister hotel as an apology, just go use their shower?! Bathroom picture sums it up. Air conditioning leaked all over the bed. Bathroom vent stuffed with paper for some reason. Food was just appalling, breakfast just about passable but always something unavailable - teabags, butter, strawberry jam, apple juice etc.Dinners - see pictures. Pizza was frozen cold in the middle. Food rarely hot, for all inclusive there was really only one restaurant in the evenings with a selection of 3 tepid meals uncooked meals. Asked for adjoining rooms 9months in advance - didn't get it. Fridge/bathroom didn't get restocked once in 10 days. Staff don't really care - all inclusive so you've paid upfront already, so if you order a drink they rarely come back. Beach full of stones so only really a 10m stretch you can walk into without breaking your foot. I could go on but whats the point, I mentioned all this to management at the time and they didn't show any customer service or care. The hygiene standards with the overflowing public toilets and brown sludge alone would make me never recommend this place. Somethings were out of their control but when management shrugs shoulders and does nothing in terms of compensating you it makes it a miserable place to be. For the money it costs the whole place needs refurbishment. Old and tired. Don't go all inclusive. Read less
Image of the Tripadvisor rating Absolute Clown Show

Apr 15, 2019 Gu34k Sunderland, United Kingdom

I expect a more ‘laid back’ service in the Caribbean but this is horizontal. I’m trying to give the staff some latitude but most of the time they are just uninterested at best - plain rude the rest of the time. To be frank it’s not worth 2 but I’m giving the mark based on the beautiful Caribbean Sea. From the comments made by other guests the… Read more
I expect a more ‘laid back’ service in the Caribbean but this is horizontal. I’m trying to give the staff some latitude but most of the time they are just uninterested at best - plain rude the rest of the time. To be frank it’s not worth 2 but I’m giving the mark based on the beautiful Caribbean Sea. From the comments made by other guests the Tamarind and Waves (same group, are a little better but not by much). If you know what you are buying into then fine. This is not a European 5 star or a US four star. It has amenities of a US 3 star and service of a US 2.5 star. The alcohol is plentiful and that may create a misty eyed 4 or 5 review but let’s be honest - rooms shoddy, service awful and overall facilities 3 star at best. Food very average, showers tepid at peak times and an overall cramped feel. My advice would be to either save your money and go for half the time at a decent hotel or come to terms with the fact you will be getting ripped off. Read less