Crystal Cove by Elegant Hotels

Barbados, Caribbean

The hotel

Crystal Cove is a premium All Inclusive hotel located on the Platinum west coast of Barbados. This is a beautiful resort, with its lush gardens and three impressive freshwater swimming pools, complete with a spectacular waterfall and swim-up cave bar. Flowers cascade over walls and balconies, and everything leads down to a glorious beach with a generous array of water sports, including water-skiing, sailing and more, all complimentary of course. There is a fabulous kids’ club to keep the little ones out of your hair, allowing you to relax and enjoy the full range of facilities.

Amenities

  • Bar
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Kids Eat Free
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

In St James, on a delightful west coast beach. 15-minutes to Bridgetown. Transfer time from airport: 30 minutes.

Hotel information

88 rooms on 2 floors in various buildings with no lifts. All with a balcony or terrace, air-conditioning, satellite TV, fridge (unstocked), complimentary WiFi access, safe and hairdryer. Pool/Garden View Rooms with 1 king-size bed or twin beds, sleep maximum 2 adults and 1 infant (up to age 2 years).

Please note: the majority of the Pool Garden View Rooms have a garden view and the pool views are limited. All rooms are non-smoking.

All Inclusive of: all meals including afternoon tea and all-day dining. Local and premium-brand drinks and house wine (fine wine and Champagne at extra charge). All activities and entertainment unless otherwise stated. Water taxi to select west coast sister properties. Dine Around programme with other select Elegant Hotels properties (drink and meal supplements may apply).

Oceanview Rooms - with beautiful sea views and 1 king-size bed or twin beds, sleeping maximum 2 adults.

Junior Suite Pool/Garden View - with a separate sitting area and sofa bed, lovely views of the pool or garden, and 1 king-size bed, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Oceanview - as Junior Suite Pool/Garden View but with beautiful sea views, sleeping maximum 4 adults or 2 adults and 2 children.

1-Bedroom Suite Pool/Garden View - bedroom with separate living room or loft suite with upstairs bedroom overlooking living room, living room includes sofa bed and second full bathroom, 1 king-size bed, sleeping maximum 4 adults or 2 adults, 2 children and 1 infant (up to 2 years of age).

1-Bedroom Suite Oceanview - bedroom with separate living room or loft suite with upstairs bedroom overlooking living room, living room includes sofa bed and second full bathroom. 1 king-size bed, sleeping maximum 4 adults or 2 adults, 2 children and 1 infant (up to 2 years of age).

Why is this a Virgin Holidays Favourite?

Fantastic for honeymooners and families alike to spend some quality time together on their summer holiday

In a perfect location, on the Platinum West Coast, only 15-minutes from Bridgetown with its nightlife and array of restaurants and bars. You will be spoilt for choice finding ways to fill your time!

After a fun day of the complimentary non-motorised water sports, we love chilling at the swim-up pool bar and enjoying the delicious cocktails on offer

The Sunset Terrace Lounge is also the perfect spot to watch the breathtaking sunsets while enjoying a few tropical sundowners

Exclusive Virgin Holidays benefits:

  • Express check-in
  • 15% discount at the spa
  • 15% discount at Daphne’s Restaurant

Reflections Restaurant (non-smoking) is located poolside for elegant dining for breakfast, lunch and dinner. The recently renovated Cave Bar (non-smoking) is a swim-up pool bar cleverly situated under a waterfall — but you won't get wet! There is also a hotel entrance for those who rather enjoy their tropical cocktail whilst dry. Drifters Restaurant and Bar, located by the beach is available for a more informal buffet lunch and à la carte dinner. Vista Coffee & Wine Bar. Vista serves up stunning views of the sea while you sip on signature lattes and teas along with a variety of wines and sweet and savory treats. Taste of Elegance Dine Around Programme offers exchange dining with select sister hotels' restaurants* (meal and drinks supplements may apply).

Regular evening entertainment and weekly manager's cocktail party. Events hosted at Vista Coffee & Wine bar to include wine pairings and tapas nights.

3-tiered freshwater swimming pool. Spa services available*. State-of-the-art fitness centre. 2 floodlit tennis courts. Complimentary motorised and non-motorised water sports including snorkeling, sailing, kayaking, windsurfing and water-skiing. Beach Olympics. Mini-chef competitions. Freddie's Island & Adventure tour*. Preferred tee times at Apes Hill Golf Club*. Complimentary Flying Fish Kids' Club for ages 3-12 years with latest game consoles, pool table, electric race track and more. Swimming with the turtles snorkel tour*. Mixology demos.

Room service* (meal times only). Complimentary WiFi available in the rooms and throughout the resort. Laundry service*. Complimentary daytime water taxi (subject to availability and weather conditions) to select West Coast Elegant Hotels. Gift shop*. Babysitting available*. Green Globe certified. Beach Ambassador service. Concierge services to assist with island excursions.

Please note: a room levy of $9.63 per bedroom, per night applies (payable locally, subject to change).

1 night between 5 Jan—31 Jan, and 1 Mar—21 Dec.

5 nights between 1 Feb—28 Feb.

7 nights between 22 Dec—2 Jan.

* Denotes local charge.

Click here for latest travel advice

Please note: child ages are up to and including 16 years.

Please note: Drifters restaurant and bar is open subject to occupancy numbers.

Dress code: dining is elegantly casual after 6:00pm.

Please note: the Dine Around programme is only available at select properties and may be subject to an additional cost dependant on the board basis booked. A complimentary water taxi to select west coast Elegant properties is available during daytime only and subject to availability and weather conditions.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1433)
  • Very good (582)
  • Average (164)
  • Poor (70)
  • Terrible (57)
Image of the Tripadvisor rating Serious concerns Re Crystal Cove Barbados including Safty !!

Oct 18, 2021 kbK6145FK

Please note we have visited Barbados on a number of occasions but have never experienced anything like this, Crystal Cove is advertised as a “Premium all inclusive four star hotel” We had many contacts with management & staff from the very start of what should have been an enjoyable & much needed relaxing holiday, this is far from what we… Read more
Please note we have visited Barbados on a number of occasions but have never experienced anything like this, Crystal Cove is advertised as a “Premium all inclusive four star hotel” We had many contacts with management & staff from the very start of what should have been an enjoyable & much needed relaxing holiday, this is far from what we experienced. Upon arrival when we were allocated our room, we were horrified and took a number of photos. The bed was unclean, stained, and thread bare with the mattress overhanging the base by approximately six inches. The bath was damaged and had clearly not been properly cleaned in some areas for some time. There were dead plants on the terrace. I went to the front desk & asked to speak to the hotel manager, Mrs Babb looked at the photos & said she would move us. I did ask if a hotel move was possible but was later told it was not possible due to being fully booked at other locations by the manager. There is a clear & present Danger & serious risk to life throughout a number of locations over the site, this should not require me to highlight this on our holiday, much of it is clearly visible!! and in plain sight. Electrical unprotected cables were trailing along the sand right near a foot washing station, broken electrical boxes with exposed live electrics were in a number of locations, so dangerous for adults but even more so for children who would not see the dangers. I have written to Virgin to explain these dangers & included a number of photos & some videos. Crystal Cove needs a serious urgent review throughout. The Hygiene and cleanliness in a pandemic is outrageous at Crystal cove it would take a team to just list the problems. The air conditioning units were filthy. Beds were stained as were bed bases thread bare and worn out, we had to sleep on these I recommend you remove the sheets to observe the state of these as it is totally unacceptable. Clear evidence throughout the hotel of even basic cleanliness or hygiene. When we were given the keys of our second room we were horrified to find that substantial force had been used to enter the safe and was unusable. I immediately looked for a security breach thinking there had been a break in!! It was easy to find serious possible security breaches & risks to which I discussed these with head of security and other members of staff, no staff were able to offer me a reason for the safe damage for days. I sent an e-mail to the hotel manager Mrs Babb including pictures of the severely damaged safe in our second room. Several days later Mrs Babb the hotel Manager responded to what I believed to be a break in stating this had been done before the other guests left by staff, if this was the case why were we given the room in this condition? Why were we not advised? Why were there no notes for staff to advise us or indeed the manager Mrs Babb who came to the room with us. We had nowhere to place our valuables. A new door to the safe was fitted which failed to operate even after two call outs (where over ride codes were used to open the safe) the third time they changed the safe. To our utter dismay on returning with all our valuables from the beach, it had been installed with two 25mm screws with a 22mm void under the safe, it had been left resting on 20mm chipboard unattached to anything. I again called Mrs Babb who came with two gentleman. I asked if we were supposed to put our valuables, money, phones, jewellery & passports in this when it could simply be carried away. The second room had virtually no view except a huge tree in front of our one and only door, facing a side wall of another building. A major concern was a huge diesel generator and the state of electrics immediately behind our bed wall approximately 3ft away, with the location of the 500kva sub station just some 20 feet from our room and several inches of water building up between the sub station and leaking into our accommodation through our floor. At the end of the holiday we were unable to keep our room on past midday, we were not due to leave the hotel until 17.10. We were given a slot to use a room, at this point I asked if it would be a clean room to shower etc, due to Covid, the room can only be described as mind blowing, cold water only, broken taps not clean, again we witnessed open electrics, which I took further video evidence. This room had other peoples rubbish in and used soap given the fact we are in a pandemic this is even more unacceptable. Many of the sun beds were broken, the food was far from what you would expect from an advertised four star hotel, it was also under staffed with repetitive menus. New roofs were being fitted whilst we were there, the property had numerous leaks with towels on the floors & stairs. There are many more issues but I am attempting to keep this short, there is a lot more I could add. This impacted greatly throughout our 14 day holiday. In summary the hotel needs a complete overhaul with all the safety issues being addressed and a complete refurbishment to bring it up to the standard of the four star property it claims to be. Read less
Image of the Tripadvisor rating Falls way short of a 4* hotel

Oct 17, 2021 Susan W Cirencester, United Kingdom

First the positives : This is a great location for a hotel. The beach and sea views are amazing. Thankfully, there is a regular water taxi that takes you along the coast to The Colony Club, The Tamarind and Waves which are all certainly worth a visit. The lunch service at these three restaurants was consistently better than that at Crystal Cove.… Read more
First the positives : This is a great location for a hotel. The beach and sea views are amazing. Thankfully, there is a regular water taxi that takes you along the coast to The Colony Club, The Tamarind and Waves which are all certainly worth a visit. The lunch service at these three restaurants was consistently better than that at Crystal Cove. Now the negatives : Sadly, this hotel falls way short of what you would expect for a 4* hotel. The rooms, especially the bathrooms are very tired and our shower annoyingly was very temperamental with the fitments hanging off the wall. The small fridges in the rooms could at the very least be restocked daily with water. We had two small bottles left for us for the two week duration. We very quickly discovered that the booking system for any of the other restaurants needs to be thoroughly modernised. You submit your request for a a table reservation at reception and then are told that you must check back with them at 10am the morning of your reservation to see if you’ve been successful in your request. Shiso at Waves is hugely popular as the food is excellent so although we did get one chance to eat there, we were unsuccessful every other time. Service in Reflections is slow, slow slow. Food in both Reflections and Drifters restaurants is very mediocre and falls well below the standard of a 4* hotel. Lunch at The Tamarind was very good. Dinner at Tresure Beach was also very good. Sun beds : Well good luck with getting one around the pool area unless you are prepared to get up super early and also not all beds have umbrellas ! More beds are available down on the beach but many have broken canopy’s. It was nice to get away post Covid with friends and family but sadly we won’t be returning to this hotel. Read less
Image of the Tripadvisor rating Staff is 5 star but everything else is 2 star

Oct 15, 2021 284ClaireXO

First the positives: the female staff and the wifi. The female staff are amazing. Shout out to Antonette, Sophia the manager, Joanna as well! They are exceptional people, very hardworking and uphold the standard of the hotel. The Wi-fi reaches the beach which is amazing. The architecture and the beach are beautiful. The negatives - the real… Read more
First the positives: the female staff and the wifi. The female staff are amazing. Shout out to Antonette, Sophia the manager, Joanna as well! They are exceptional people, very hardworking and uphold the standard of the hotel. The Wi-fi reaches the beach which is amazing. The architecture and the beach are beautiful. The negatives - the real review: All the male staff we dealt with were terrible! They messed up every request - taxi, room service. They just seemed unable. Food is crap. It is the standard of a basic fast-food chain not of a 4-star hotel. It seems they import their food, there is nothing that tastes of season or is local or organic. Our stomachs were messed up for about a week after we came back. Sometimes you place a request and it goes into a black hole. We worked out that was when they don't have something. The problem with this hotel is at the ownership level. They’ve made it into All Inclusive, which the hotel infrastructure cannot sustain. There are only 2 restaurants and only one of them is usually in operation at a time for either lunch or dinner. I've stayed in All Inclusive before on another island and this is what I'm comparing it to. People who stay here also stay in 4-5-star around the world and know this falls far short of that. It is 2 stars at best. At £400 or so a night, it is NOT worth it. You have been warned. You are better off staying at a self-catered place, rent a car and buying your food locally. If that's not the type of holiday you want, then Barbados is not for you. Don't waste your money! Read less
Image of the Tripadvisor rating A great place to relax and enjoy.

Oct 14, 2021 JohnxAdam Barbados

Just got back from a fantastic holiday at Crystal Cove. This is an excellent, friendly and well run hotel. All the staff were friendly despite the restrictions of mask wearing. The food was excellent, especially for all inclusive. The room was good with plenty of hot water and excellent air conditioning. If you want to sit by the pool you need to… Read more
Just got back from a fantastic holiday at Crystal Cove. This is an excellent, friendly and well run hotel. All the staff were friendly despite the restrictions of mask wearing. The food was excellent, especially for all inclusive. The room was good with plenty of hot water and excellent air conditioning. If you want to sit by the pool you need to be up by 0730 to reserve a longer but there is a policy that you cannot reserve for more than 90 mins so people can’t just put towels on them come back much later. The beach is one of the best in Barbados with a large frontage and variation. The reef has lots of fish and we even saw a turtle a short walk towards the Cliff. The Watersports were excellent with attentive staff and lots of variety. Read less
Image of the Tripadvisor rating Rhea and the rest of the staff made our wedding the fairytale we’d hoped for.

Oct 11, 2021 Escape01731932128 Banbury, United Kingdom

Wonderful setting, friendly knowledgeable staff, clean pools, Sandy beach and tasty food…what more could you wish for. Dont think twice if you’re thinking of getting married here, our coordinator Rhea was just wonderful. She took all of the stress out of the planning and made the day truly wonderful…thank you all so much x