Hilton Barbados Resort

The quality of our hotel room and the staff made this hotel stay shine. Room/Check-in — We arrived an hour before check in and were immediately upgraded and checked-in to a premium king with an ocean view with very high ceilings on the hotel’s top floor. It had gorgeous views of the surf and beach below. The staff delivered us a fruit plate as we were celebrating the arrival of our first child. It was so kind! Staff — We found the staff delightful and helpful including Rodney at the concierge desk, the staff at the water’s edge bar, and most of the staff at the Lighthouse breakfast buffet (I say most because there is a lady who makes the omelets named Chrystal who likes to speak poorly of hotel guests because she doesn’t think that they can understand her thick bajan accent— but I could and didn’t appreciate the things she was saying about me and other guests). The room and the staff are the highlights. There are some areas of the hotel that leave room for improvement. Food — When we were there in April of 2024, The Grill restaurant was closed leaving The Lighthouse as only real dining option. The hot breakfast selection wasn’t the best. The omelet bar was the best thing there. They also serve dinner but it is very poor in quality. We went once and wholly regretted it. Many of the menu items arrived and didn’t hold true to their descriptions. We found options off the property that were less expensive and much better in quality, but it is a hassle to leave the hotel for every meal. We also used a food delivery service called Hopscotch to deliver food to the hotel because the options on property were poor. The best food was the happy hour at the Water’s Edge, between 5-6pm make sure to get an order of the fishcakes. It was the best food we had on the property. Housekeeping — The housekeepers work hard and our room was spotless after we received service each day, but it sometimes took a very long time to get service. It was also clear that there was some sort of disconnect in terms of the picking up of dishes/room service items. Sometimes dishes would sit outside rooms for 24 hours before being picked up. Beach/Pool — The surf is a little choppy out by the hotel beach, we found the beach bars on Carlisle bay to have much calmer waters. But we did spend a day by the hotel beach and enjoyed ourselves. The pools are okay. There is a kiddie pool but many of the children staying at the hotel still play in the main pools throwing their toys and splashing. The pool is spotless in the morning but by days end there are many cups and stuff around the pools edge and some end up in the water which gave me “the ick.” There needs to be more consistent cleaning of the pool and clean up around the pool throughout the day. SPA — The staff was nice but I got a prenatal masssge and they never touched my lower back though that was my main problem area. I wouldn’t visit the spa again. Overall we enjoyed our stay and were so grateful to the people who made it special. It’s a decent place to stay and a relatively affordable option in comparison to some nearby resorts at peak time. Read less

Disappointing in so many ways. Very tatty and worn in every way. Breakfast was poor. The teens went once then never again. We got coffee and pastries in the coffee shop which was good but expensive. The rum bar is pleasant Pool bar slow with very average food. Whilst house keeping do an excellent job - you can only do so much with such a worn and tired building. Pool staff arrange games and kite flying with people on the beach. Spa staff are fantastic. For the amount we paid it was one of our biggest holiday disappointments. Fabulous location Read less

I have stayed at this hotel on several occasions over the last two years for both business and holiday. It is incomprehensible how the services are getting deteriorated. I have booked ocean view standard room from their website. When I arrive at the hotel I was told that they have run out of ocean view standard room. This is despite having a clear proof of booking including advance payment of the first night and despite being a Hilton Honors member. I was offered a reduced rate 'upgrade' to premium room with additional 40 USD per night. I have agreed out of lack of options and as I was already charged for the first night. On check out day I found out that I was locked out of my room 15 minutes before the 11:00 deadline, while I was heading to pick my packed luggage and clear out on time at 11:00. I went to the front desk to ask for extension so that I can clear the room after picking my luggage. I was at the front desk queue at 10:50 and I was only able to be attended by the front desk agent called SAMARA only at 11:10 as both agents were busy with single customers for 20 minutes. When she attended me Samara was very upset that I didn't checkout on the check out time of 11:00 as they are fully booked. I tried to explain calmly on what has happened. Instead, she has raised her voice and started uttering inappropriate words. When I said I will file a complaint as her treatment is not appropriate, she was even furious and said in a very disturbing loud voice 'I can write you my name. You can complain'. I was shocked by this treatment. Once I checked out I tried to reach the general manager or the duty manager to file a complaint on several occasions and my calls consistently been directed to answering machine. I suspect it was intentional as I mentioned to the operator that I wanted to file a complaint. I will never stay again and I will never recommend this hotel to anyone. Read less

Hilton Barbados requires an overall facelift as it is dated. Inside the room, the bathroom is very basic and should be adjusted to modern standards. The staff is great and is always trying to help. However, on our last day we were promised that we could check out late based on room availability (our flight back was leaving at night). When our last day came, we were told that the hotel was at full capacity even though I could book rooms online. I do not believe that what I was told was true and for that reason, I will not come back Read less

I read the reviews and most have some truths. All I can say is that we had a great time at the hotel and the first time in Barbados. Loved every second. The hotel is dated but the room remodeled, nice and spotless. We are beach people and the beach was beautiful and the water was blue! Food was mediocre but we didn’t eat there except for one morning buffet and some food at the beach bar. The staff was friendly and accommodating. Housekeeping was on it and when we got back from the beach the room was fresh and clean. Couple minor complaints. Check in was disorganized. Also, note to Hilton. I know that the hotel gift shop was being remodeled but you should offer some sundries, advil, in the coffee shop. Minor issue, The people on that island are so nice, always felt safe. You can do everything or nothing! Can’t wait to go back! Read less