Sugar Bay Barbados

Barbados, Caribbean

The hotel

The All Inclusive Sugar Bay Barbados offers a delightful holiday base with an array of activities, four fantastic restaurants, tranquil Caribbean waters in a protected lagoon, and with Bridgetown only a 10-minute drive away, you will be spoilt for choice with things to do and see! Perfect for couples, friends and families, Sugar Bay oozes boho-chic style and radiates a serene atmosphere allowing you to completely unwind in paradise. Guest rooms suit all types of holidaymakers with spacious family suites ideal for larger groups, all of which have great views of the ocean, the pool or the lush, green gardens. Being just a few metres from the calmest seas of the south coast, water sports are very much the order of the day with plenty available. Aside from taking a swim in the cool Caribbean Sea, there are also two swimming pools to laze by and a fitness centre for enthusiasts. Otherwise, head to Karma Spa for a spot of well-deserved pampering. Whilst the adults are at play, the kids have their very own children’s club, offering beach games, competitions and opportunities for exploring. Teens aren’t left out; they can hang together in the clubhouse, an adult no-go area! Dining is a joy, as Sugar Bay Barbados boasts more dining options than most hotels in Barbados! There is a tantalising selection of restaurants to choose from, each utilising the freshest produce from land and sea.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Creche
  • Kids Club
  • Teen Club
  • Babysitting service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking the stunning beachfront and tranquil Caribbean Sea. The capital, Bridgetown, is only a 10-minute drive away. The south coast boardwalk is accessible from the beach offering a short walk along the ocean side to a variety of restaurants and bars. Transfer time from airport: 25 minutes.

Hotel information

138 newly refurbished rooms. All of which are air-conditioned with private balcony, TV, telephone, complimentary WiFi, iPod dock, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and board. Signature Room with pool or garden views and 1 king-size bed (twin beds available on request), sleeping maximum 2 adults.

All Inclusive of: breakfast, lunch and dinner, two specialty dining experiences (Sizzle Steak House and Umi; guests can choose two sushi experiences in Umi or two steakhouse experiences in Sizzle Steak House, or one of each. Only valid for stays of 7 nights or more), premium alcoholic beverages and non-alcoholic beverages. All entertainment and activities above unless stated otherwise.

Please note: guests can have additional specialty dining experiences at the cost of $25pp (payable locally, subject to change).

Deluxe Signature Rooms with pool or garden views and 1 king-size bed (twin beds available on request) and sofa bed. This room is larger in size than the Signature Room and sleeps maximum 3 adults or 2 adults and 1 child.

Ocean Front Rooms overlook the beach and lagoon and have 1 king-size bed (twin beds available on request), sleeping maximum 2 adults.

Ocean Front Honeymoon Suites overlook the beach and lagoon and have 1 king-size 4-poster bed, sleeping maximum 2 adults.

Deluxe Ocean Front Room with 1 king-size bed (twin beds available on request) and a sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Family Suite with pool or garden views, a large living area with sofa bed and a separate bedroom with 1 king-size bed, sleeping maximum 4 adults, 3 adults and 2 children or 2 adults and 3 children.

Ocean Front Family Suites boast great views of the ocean, a large living area with sofa bed and a separate bedroom with 1 king-size bed, sleeping maximum 4 adults, 3 adults and 2 children or 2 adults and 3 children

2-Bedroom Suite with garden views, master bedroom with 1 king-size bed and additional bedroom with 1 queen-size bed plus a sofa bed in the separate living area, sleeping maximum 5 adults or 2 adults and 3 children.

2-Bedroom Ocean Front Suite with master bedroom with 1 king-size bed and additional bedroom with twin beds plus a sofa bed in the separate living area, sleeping maximum 6 adults, 3 adults and 3 children or 2 adults and 4 children.

The Reef (buffet restaurant/breakfast, lunch and dinner), Colin’s Bar & Grill (lunch), Lazy Mongoose Pub, Sizzle Steak House (dinner only/limited dining), Umi (Sushi/Asian Fusion - dinner only/limited dining). New Driftwood Cafe. Blush Cafe* (coffee shop).

2 swimming pools, one with a swim-up bar. Hot Tub. Karma Spa* with a new salon. Fitness centre. Non-motorised water sports including boogie boards, kayaking and snorkelling. Beach volleyball. Newly redesigned games room. Arcade. In-house guest activities team to organise day/evening activities/entertainment. Creche and kids' club. Teen clubhouse.

Gift shop. Complimentary WiFi. Babysitting* (on request). Creche/nursery. Laundry/dry-cleaning service*. 24-hour reception.

Please note: a room levy of $9.63 per bedroom, per night applies (payable locally, subject to change).

7 nights between 21 Dec-2 Jan.

* Denotes local charge. 

Click here for latest travel advice

Please note: smoking is not allowed in guest rooms or balconies.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1031)
  • Very good (365)
  • Average (99)
  • Poor (24)
  • Terrible (21)
Image of the Tripadvisor rating Facility, Service and overall experience - 2nd to none in Barbados

Apr 6, 2021 795annaleea

Amazing service! We have never experienced such a great level of service anywhere in the world! Every single staff member (without exception) were professional, courteous, welcoming, and willing to go above and beyond to ensure your needs are met. The facility was clean, comfortable and nicely decorated with a beautiful beach, pools and lovely… Read more
Amazing service! We have never experienced such a great level of service anywhere in the world! Every single staff member (without exception) were professional, courteous, welcoming, and willing to go above and beyond to ensure your needs are met. The facility was clean, comfortable and nicely decorated with a beautiful beach, pools and lovely communal areas to relax. The dining experience was amazing with top class chefs and a huge assortment available for all meals. The food from the À la carte menus at the specialty restaurants is also amazing. Truly a brilliant experience and a wonderfully memorable stay. Take a bow Sugar Bay! Read less
Image of the Tripadvisor rating Great Quarantine stay

Jan 27, 2021 Sylvie4406 New York City, New York

Although we stayed here for mandatory quarantine reasons and were restricted to our rooms for 7 days (!) while awaited our covid test results, the Sugar Bay staff were extremely hospitable, accommodating, and made the experience extremely manageable. We stayed in an Ocean View room which was beautiful (and much needed as we couldn't step outside… Read more
Although we stayed here for mandatory quarantine reasons and were restricted to our rooms for 7 days (!) while awaited our covid test results, the Sugar Bay staff were extremely hospitable, accommodating, and made the experience extremely manageable. We stayed in an Ocean View room which was beautiful (and much needed as we couldn't step outside ourselves), and we greatly enjoyed the balcony space. Great variety of food and good quality for an all-inclusive. They've also been helpful with scheduling covid tests, taxi bookings, etc. Once we were released, we were able to see the beautifully open-air hotel for what it was- lots of space, variety of seating and eating areas, and of course, the beach. We loved how integrated it felt with the beach and good amount of space compared to some other hotels. We hope to be back one day under normal circumstances, but were very glad to be staying here as it made the quarantine period much more pleasant that it could have been otherwise! Thank you to the staff for making us feel comfortable, welcomed, and safe. Read less
Image of the Tripadvisor rating Lovely short stay!

Jan 19, 2021 Elemy1234 Bridgetown, Barbados

I can’t say enough good things about this hotel, especially in these very difficult times! We stayed for a short break, and I only wish we could have stayed longer! We will be back! Rooms were small but very comfortable, with lovely ‘White Company’ products. Had all amenities needed, fabulous shower, great water pressure, kettle, fridge (with… Read more
I can’t say enough good things about this hotel, especially in these very difficult times! We stayed for a short break, and I only wish we could have stayed longer! We will be back! Rooms were small but very comfortable, with lovely ‘White Company’ products. Had all amenities needed, fabulous shower, great water pressure, kettle, fridge (with bottled water), etc. The hotel was very quiet, and as a result of this and Covid, there was just one restaurant and bar available, and wasn’t the buffet just ‘a la carte’. Whilst the menu was smallish, it was varied (included some sushi/sashimi as the Umi restaurant closed, and a delicious ‘like butter’ steak), but all tasted great. Loved the Pad Thai. It felt like a lot of effort was put into providing great quality over simply going for lots of choice. We really enjoyed all our meals (and I’m fussy!), and they serve a great rum punch! But overwhelmingly what we enjoyed the most was the wonderful staff. Without fail we did not come across one person that didn’t greet us with a smile, and do all they could to make our stay memorable. I’ve been visiting the island all my life, and love the people here, but the staff at Sugar Bay really are wonderful. They are working under such difficult conditions, and we really appreciated all their friendly efforts! This truly was a special few days thanks to them. Finally a big mention for the Sunday night entertainment by ‘Virgo’. They were great and even with the curfew at 5pm start time, made it a great evening. We can’t wait to return! Thank you Sugar Bay! Read less
Image of the Tripadvisor rating Short pleasant stay

Jan 14, 2021 MrHinTown Saint James Parish, Barbados

Booked in here between apartments for a short 5/6 days all inclusive stay. Very nice rooms, food was great. Location right on the beach and great spa and facilities. Only thing stopping 5 stars was the issue at check out. Hotel was less than half full, asked the day before if we could have a late check out and staff said it wouldn’t be a… Read more
Booked in here between apartments for a short 5/6 days all inclusive stay. Very nice rooms, food was great. Location right on the beach and great spa and facilities. Only thing stopping 5 stars was the issue at check out. Hotel was less than half full, asked the day before if we could have a late check out and staff said it wouldn’t be a problem as our room was booked out but we had to come down in the morning to ask. No problem. Came down in the morning and they categorically told us no, we had to be out by 11am as someone was going in to that room. We challenged this and said the hotel was half empty and they stated that they were using all the rooms but had booked ours out. Bonkers, anyway, didn’t ruin our stay, just left a little bad taste in our mouths when we left. If all inclusive resorts are your thing then this really is a great place to stay. It suited us for our short stay. Read less
Image of the Tripadvisor rating Pretty hotel but let down by some of the staff and quarantine facilites

Jan 13, 2021 chloe2820 England

After a long flight, we arrived at the hotel on the 2nd Jan at around 6pm, we were told to go straight to our room to fill out some forms and that we must wait for the bellboy to come and collect our forms. We waited for an hour and no one came, we called reception to tell them we were hungry but we were told that the kitchen closes at 7 pm and… Read more
After a long flight, we arrived at the hotel on the 2nd Jan at around 6pm, we were told to go straight to our room to fill out some forms and that we must wait for the bellboy to come and collect our forms. We waited for an hour and no one came, we called reception to tell them we were hungry but we were told that the kitchen closes at 7 pm and there was no food (no apology), they advised us we had water in our fridge to drink and they would send us a croissant up to our room. The second-night things did get better for a short time as we were then able to use the quarantine facility of the small pool but this stopped after 1 day and for the rest of the time we were not allowed to leave our room due to an announcement from the ministry of health. Our first room was dirty and loud and our bedding smelt damp and fusty so after complaining they kindly upgraded us to a sea view room which was really nice and clean and I would recommend choosing a beachfront room if quarantining as you might be there a while. We were lucky and our private tests at the hotel came back after 50 hours but a lot of other people's did not. We had emailed in advance to ask about the private covid test special offer that they were advertising as half price if staying 7 nights or more and we were told we needed to book this at the reception when we arrived at the hotel which of course when we arrived they said we were not eligible and gave some excuse saying that we got the room at a reduced rate, I advised them that we used Tripadvisor comparison tool and booked the best rate and they said that made us not eligible. Everything at this hotel closes at 7 pm. You cannot get drinks or food after 7 pm, they advised this was due to the island curfew of 9 pm. The pool bar is closed, the two speciality restaurants are closed so there is only a very small limited buffet. In quarantine, food was delivered to our room but this was usually cold by the time it arrived. Once we got out of quarantine we did think the food and cocktails were of good quality for an all-inclusive. The beach here is very nice and we liked the look of the resort, we could imagine that it might be a nice resort to visit in different times. The restaurant and bar staff were very nice and friendly as was one of the women on reception who worked the evening shift. On the last day, our flight was not until 7 pm so we asked the resort if they would allow us to keep the room until 5 pm so that we could enjoy our last day on the beach, especially as we did not get dinner on the first evening and we had paid for all inclusive but was only given a croissant and water on the first night. We were told 'no' very firmly, that we would have to pay extra and they would only let us have the room until 3 pm. The hotel was empty so it would have been nice if they would have done this as a gesture given that we had a reduced service the entire holiday so we had to cut our final day short to go back and get showered at 2 pm, we sat by the pool looking up to our room and no one came to clean it so the hotel could have done a nice thing for us but they chose not to and this is what I believe lets them down. I had believed it was a family-run boutique hotel but this is not the case and some of the reception staff do not seem pleased to be working there and would certainly benefit from some customer service training. In all, we did manage to have a nice time even though some of the reception staff were rude and spiteful, the hotel looks very pretty and if it wasn't for the way that we were treated by some of the reception staff then I would have returned again but I think I will choose a friendlier hotel next time. Read less