The Abidah by Accra

This holiday needed to be special, it was , without any doubt! In the lead up, we read reviews and started worrying! Unnecessarily tbh! We arrived, perfect introduction, staff courteous and attentive, amazing rum punches served…. The rooms did not disappoint, the hot tubs were welcomed every morning with a cup of coffee!!😍😍 The restaurant!!! Oh my…. The chef is amazing, kitchen staff amazing, could not fault a single meal!! A la carte was a first for us, normally have buffets inc in all inclusive, this has completely changed our mindsets!! Loved every meal, the fact we spoke with the chef most days made it all personal, checking in with us, those personal details are memorable!! The reception team always attentive, welcoming, helpful and courteous…. Nothing was too much bother! The bar staff, knew us, knew our drinks but I cannot not mention Andreah; he went over and above on every shift, that man has a huge heart, a fab smile and skills behind the bar!!! He is a huge asset to the hotel!! The restaurant staff,; always smiling and attentive, every task and chore was finished with “you’re welcome”…. They are all amazing!! Not forgetting the maintenance, cleaners and people behind the scenes…. You all gave us a perfect memorable holiday! If you want small, modern, quiet, clean and attentive, this is your hotel! If you want busy, noisy with a party atmosphere, there are other hotels available, don’t book here and write negative reviews! Hoping to return very soon😍😍 Read less

This Hotel is like a travel lodge not a lot of choice in the food and every morning about 4am you get woken by a Cockerell the best thing there are the people who are very friendly .would not go there again in my opinion give it a miss was very disappointed on arrival and it never got any better definitely not a 4star sea view from balcony but also into house next doors garden to much money for what you get. Read less

So I'm going to break this down into sections as there are some great points and some negative points. Room: Spacious, comfortable and plenty of storage but they could use a light inside the shower and the AC on our entire floor was having issues thankfully on our last day Hotel: Nice modern clean and safe Food: 10/10 absolutely brilliant food didn't have one bad meal Staff: Jennell our maid was brilliant she tried so hard to help with any issues. Andre best barman you could hope for, Nicki on the front desk was so helpful and friendly and always did her best to help, NOW Charlene on the other hand on the front desk was really really unhelpful so unaccommodating and a liar. I asked before we arrived if I could book a late check out at the cost quoted to me 45 usd until 6pm I said that is fine please can I book that the hotel replied sought it when we arrive so when we arrived I asked when we were checking in if I could book the late check out I was told to enquire upon the day of departure so I asked everyday until the day of departure when that day came I was told NO by Charlene our maid Jennell tried to keep us the room until 2pm but Charlene then lied and told Jennell to inform us that some guests were checking in at 1.30pm guess what that did not happen as our room was still being cleaned at 2.40pm so Charlene is a liar and very unhelpful and is actually coasting the hotel money. Beach: It is across the road but that doesn't matter its a great beach clear water soft white sands its great Pool: Small but perfect the water is warm and the beds are comfortable the hotel does have a hospitality suite so you can have a wash etc on your last day but you have to book this for half an hour at a time Would we return Yes as the food was great and the beach and rooms were great and most of the staff were brilliant Read less

DO NOT BOOK HERE!!! SCAM! My friend and I booked our (separate) two-week stays at Abidah directly through the hotel's website during an "early bird special" deal they were offering months in advance of our stay. We each received a confirmation email with a confirmation number after we booked, so assumed we were all set. We arrived at Abidah after a long day of traveling and were excited to check-in and get our vacation started. We waited around for a bit before someone came out of the back room to greet us and get us checked-in. The lady at the front desk was taking a looong time to check us in and asked that we showed her our confirmation emails/numbers as proof of the bookings (NEVER a good sign!!). We each pulled up the confirmation emails and she continued to type away on the computer. We were asked to take a seat while she looked into this further with the manager (Gregory). After what seemed like forever, Gregory comes over to us to inform us that the hotel had no record of either mine of my friend's reservations and that the hotel was completely booked for the entirety of our stay. How do they not have record of EITHER reservation?! He told us he'd put us up for the night while they looked into their sister resort/seeing if they can accommodate us, and a regional manager would be coming by to speak with us first thing in the morning. "Enjoy the night and relax" is what we were told to do (not sure how anyone would relax in this situation, but sure). We woke up the next morning and immediately headed to the front desk. "I haven't heard from the manager yet, go enjoy some breakfast" is what we were told. We quickly ate breakfast and headed back to the front desk. Still no word from the manager and no ETA on when he would be arriving. We waited around in the lobby for HOURS, while Gregory did his best to avoid us at all costs. Still no word from the manager, no timetable for when he'd be coming and no guarantee that a resolution would be available or that they'd be able to put us up for another night. That's when we took matters into our owns hands. We hopped on google and started researching other options. Of course, options were slim since it was so last minute- but we did find something on another island with a flight leaving that afternoon. We booked the room and the flight and left Abidah. Once we got back from our vacation, we sent an email to Abidah expressing our disappointment and frustration with the whole situation and requested to be reimbursed for the flight we took to Barbados, the flight we took to the other island and the difference in room price. Abidah declined to do the right thing and reimburse us for the added expenses we had to incur due to their negligence. What we think happened- we booked these rooms during an early bird deal they were running, so they were pretty discounted. Abidah then went ahead and "sold" the rooms we booked for a much higher price and claimed they had no record of our reservations... probably because they deleted them out of their system to make more $$$$ The hotel is TINY, the food was mediocre and the hotel isn't on the beach. You have to cross a road and walk down a hill (no clear pathway) to get to the beach. Not worth the $$ Read less