Turtle Beach by Elegant Hotels

I absolutely love this hotel we can’t fault it at all, we have been here for many years other than when covid hit and we couldn’t go. However two years later It was fantastic again and I can’t recommend it enough to anyone, it’s just beautiful. 5* The staff make this resort as they are so kind and genuine. We are lucky because we’ve been several times and the staff are still there. You slip straight into the holiday due to their kindness. This is also a great sign as the turnover is stable with hard working kind people who cannot do enough for you. Our favourite people are Nelly, Sabrina,Herm, maradonna, Melissa, Joy, Raquel, Nicole, Janice, Michelle, Suzette, Adrian bar, Elizabeth bar Andrina the cook all these people are such a big part of turtle beach. It was my birthday when I was there and they made it a wonderful day. The food is really nice, the cocktails and the grounds are beautiful, resort is clean and the beach is stunning. Thank you it was another brilliant holiday we will be back next year. Read less

We are just coming to the end of our 11 night stay at Turtle Beach. Like you reading this review, we spent time reading countless others and we were a little nervous with the bad reviews. However we decided to come with an open mind and no pre judgement and this was the correct decision. Personally I can't understand where the bad reviews have come from as this wasn't our experience and we don't agree with them. Staff Every single staff member has been exceptional, we were greeted kindly by the reception staff on checking in. They explained the lay of the land, how we go about booking meals and how to access the WiFi. We were offered a welcome drink whilst we filled out the forms required for our stay, the all inclusive starts as soon as you enter. The bar staff always offering us drinks and recommendations should you be undecided, regularly coming around the pools to offer beverages and bring them to you. The restaurant staff always asking how our day has been taking an interest and making it more personal. The cleaners always greet you with a smile, the maintenance and gardeners doing there part and being just as friendly. Not one single time did we experience any rudeness or disinterest. Food The meal options consist of the buffet breakfast in the main chelonia open air restaurant each morning. Lunch was buffet in the Sand trap restaurant or Chelonia. Evening meal was a mix of buffets in those or A La Carte in the Italian. Each morning you were given a daily programme explaining where each meal was and what it was amongst other items such as daily pop up bars and entertainment. You could also use the onsite cafe shop from 7-6 and the ice cream parlor 11-6. Both offering delicious items to enjoy. It's important to remember after each meal you are given a zero invoice bill to sign which caught us off guard at first. The breakfast consisted of the same items daily but you could vary your choice to avoid having the same. The best option for breakfast was the egg station where you could have fresh omelette, fried and poached eggs. These were very good. I would advise the hotel to change their bacon and sausages as these weren't nice and we avoided them after the first day. You could also sample cereals, fruit, yogurts and the normal fare. Lunch and evening meals were excellent, a choice of meats all tender, juicy and full of flavour. Soups, rice and vegetable dishes and others. In no doubt some of the best food we have eaten on holiday. Rooms/facilities We had 2 ocean suite deluxe rooms for our stay. Great views of the sea, large and spacious and very clean. Some of the furniture a little tired but all perfectly serviceable. The bathroom large with a shower over the bath, pressure was good and got hot. There was a large TV, tea and coffee facilities, safe, iron and iron board, hair dryer and robes to wear. Plenty of hangers in the wardrobes and a good size fridge. The hotel has 2 good size pools, another smaller pool for children and a jacuzzi. Note only 2 jets worked out of all so it was more like a small pool. The hotel provides floats, balls other things to use so no need to pack your own. Towels are collected each morning from the wooden shack on the beach, always clean and smelling fresh. The hotel was quiet during our stay only about 8 people around our pool each day so no problem picking a sunbed. I would estimate the hotel being about 20% occupied. There were plenty of umbrellas and the beds have thick red mattresses so very comfortable. No back or bum aches. The beach had older sunbeds, not many used them and the beach was quiet. The sea abit more wavey but still no issues to go in and swim. The locals are very friendly and like to chat to you. You might get offered a little something but they were never pushy and wished you a nice day after you said no thankyou. The hotel has a good size gym, games area and children's play park. There are tennis courts a couple of shops in the hotel too. We took the hotel shuttle to Ostins one Friday and it was an experience. Very busy and loud. Many rum shacks and souvenir stalls. We had a few drinks but didn't eat as the queues were very long. It's not a place we would rush back to but we are glad we went. The hotel is very much a relaxing break and not one for people who want a lively atmosphere. We want to thank everyone who made our holiday blissful, relaxing and enjoyable we would definitely consider coming back to this hotel in the future after their refurbishment let's just hope the price doesn't sky rocket.  Best wishes Read less

We have just returned from Turtle Beach having spent two lovely weeks on holiday there.We have had many happy times there and this was no exception. The staff are very special,Maradona an asset to any hotel,Sherall ,always kind and caring,Joy a lovely waitress and so many others. The hotel is due to close for a much needed refurb.We just hope that Marriot keep all the lovely staff and the character of the place.We look forward to seeing them all again soon. Read less

I am truly disappointed in my experience at this hotel. I specifically chose here because it was recently acquired by Mariott, so I was expecting a Mariott standard. Unfortunately, my experience is as follows: I booked two suites, full all inclusive packages for 4 days. Upon arrival, the front desk staff were nice, and throughout my stay, they were the only ones that were ever nice. Anything good, stops at the beginning of their stairway. First morning was the last morning I had breakfast at the hotel. For an all inclusive at Mariott price, the selection was bare and very limited. The staff did not greet us, tell us good morning or help to direct us to anything. We had to walk around, pick a table sit down, only then for someone to come and move us to a table that we did not even want to sit by. Other guests were being checked on, and offered mimosas, we were not offered or given anything. Nobody asked if we were okay, or if we needed anything at all. Every good morning, smile and attempt of discussion, was met with a blank stare by staff and a horrible attitude. The coffee shop that opens at 10am, barely had a selection of items. The ice cream shop, had a limited amount of flavors and nothing else that's advertised. No popsicles, and the cone storage was basically empty. The Bar at the beach, horrible service. All drinks were flat, no soda water was available, the bartenders do not speak kindly, or even respond. We were made to feel as though we were begging for anything at the bar. We never bothered to go back after the second bad experience. Wines and champagnes aren't included but are available at a separate cost. The bar selection, contain no premium liquors, only cheap hard stuff that would make your head hurt. Rums are available, because it is Barbados after all. The food at the beach restaurant, was burnt.. as in the hotdog bread was charred black. The pizza and burger was okay. Otherwise, not worth dining. The other restaurant was opened only on select days, so the idea of all inclusive and numerous restaurants, really isn't what you're getting. The bar at the main buffet/dining area only opened on evenings while I was there, and they refused on 3 occasions to give us individual bottles of coke zero. There were three of us, and they only gave us 2 bottles to share. One night, when we went out to purchase food to bring back to our hotel, one of the guys at the bar asked us for a slice of our pizza in exchange for two coke zeros and said, he's looking out for us and waiting for us to bring back the pizza. Only on my last night, I met a lady who gave us three bottles for the very first time, God bless her heart. There aren't any ice machines on the floors, so you'd have to go to the bar. Room service is available for select hours and you can order it at an additional cost. You wont get any further benefits as a suite room at this hotel. Upon checkout, I called just before 11am for someone to come help with our bags because there are stairs you'd have to walk up. We waited over 20 minutes, almost half hour, no one came. We ended up taking the bags on our own up to reception because our taxi was waiting. I met with the service managers on shift, they were very kind and listened to my experience, they looked shocked and confused and I am unsure of whether they believed what I was telling them or not. They didn't have much to say, but offered an apology. If I ever wanted to feel what it's like to be invisible or unwanted, this Hotel did just that. I tried to spend as much time away from the hotel and the staff as possible. I did not even bother to venture or try to take part in the things I had initially planned. I have neither hate, nor animosity towards anyone at the hotel, but they do have a long way to go before they meet the standard and price they are charging guests. Stay at your own risk. This review is simply for other guests like me who may think this would've been a great option, it's not what it seems. The mariott points, extra nights, or loyalty isn't worth it for here. Lastly, just for those who may be thinking, is there anything good about this place? here are the few positives: - Location is near to Lawrence gap and Oistins so there's activity nearby. Its geographically good. - Rooms were clean, AC is too small for the size of the suites, but it did an ok job. -Housekeeping comes promptly during their specified times and fixes everything well. - Balcony was spacious at our suites, and enough furniture to use. - Bathroom was modern enough and well equipped. - Welcome rum punch, fruit plate and cheese platter was in my room upon arrival. Watermelon was spoilt (unfortunately, but I don't blame the hotel) -Quick access to the beach, (though the water is a lot more rough than it seems) Read less

This was our first trip to Barbados and won’t be the last. This hotel is comfortable and friendly. The staff make you feel special and go above and beyond. The rooms are clean and comfortable with plenty of space for storage of clothes and cases. The rooms have a safe, hairdryer, iron and ironing board, tea and coffee facilities and a mini fridge which was stocked with the basics (pop, juice, water and beer) The hotel has a casual feel. No stuffy formal dinners although you can book the a la cart restaurant if you wish. The food was tasty and of good quality. It’s worth noting that all dining is open air so no air con, although there are fans. The birds do try and come and steal leftover food - so don’t leave your plate unattended! All the staff were amazing, but special mention to Nicole (Delicious) who makes amazing eggs and is a ray of sunshine, Maradona and Sheneka for the drinks by the pool as well as fresh fruit, cool towels and ice lollies, Romar, Tyson and Winston for fantastic bar service and last but definitely not least, Elizabeth, who is an excellent bar tender, attentive and remembered our names and usual drinks from day one. They really made our holiday special Read less