The Birds
Jun 25, 2019 642SARAHH BOWLING GREEN
The resort is outdated and in need of renovations. The wall mounted AC in our room “froze up” and dripped water everywhere at 10 pm; we had to call maintenance to our room after 10 pm. It took over an hour to repair and then, 2 hours later, it wasn’t working again. Had to call maintenance again. They came back into the room at 1 am. He offered to…
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The resort is outdated and in need of renovations. The wall mounted AC in our room “froze up” and dripped water everywhere at 10 pm; we had to call maintenance to our room after 10 pm. It took over an hour to repair and then, 2 hours later, it wasn’t working again. Had to call maintenance again. They came back into the room at 1 am. He offered to “let us sleep in another room” (on the other side of the resort at 1 am). We declined. So, I didn’t sleep well at all. I told the desk clerk that I didn’t feel well (no sleep) and so I wasn’t going on the excursion we had planned. I wasn’t paying for the deposit. The female at the desk said, “Yes and they offered to change rooms?” (As if that sufficed, at 1 am) I said yes they did, at 1 am, which wasn’t practical. Then, later in the day, we found out the room near ours had the same type of AC issues and maintenance tried to fix their AC three times but never did so they had to move rooms. With that said, it appears it’s not just a random occurrence for our room and the staff probably knew about it all along.
The WiFi is intermittent and unreliable.
Three specific employees (Sharon the chef, Karen, + female) provided excellent customer service and went above and beyond to be kind to us during our stay. These 3 employees are the most positive asset of this resort! I found the food to be very good, overall, especially the grilled fish. I observed employees taking food temps frequently. Some servers don’t refill your water glass. A female employee (carving the roast beef) tried to ration me by giving me 3 small little slivers of beef at lunch. I disagree with “rations” at an all-inclusive. It’s a “bait and switch” in my opinion. I dislike the restaurant reservation system at this resort and there are not many options (only 2) for dinner. The buffet is the best option on most nights unless you can get a reservation at Asiago’s, but beware, some items on the Asiago’s menu carry a price tag, which contradicts the purpose of booking an all inclusive resort. The sand trap a la carte restaurant serves a menu worse than bar food at Buffalo Wild Wings in the US. The times the restaurant(s) begin to serve lunch (12:30 pm) & dinner (7:00 pm) is later than I prefer. Even at those times, they act like they’re “not ready” yet and you’re unwelcome, even though they are the one who set the times.
The resort conducted mosquito fogging at 5 pm on Sunday which made me skeptical of the safety associated with it. There was a notice stating to “leave the doors and windows open.” No information was provided regarding the insecticide used.
I saw empty rum bottles being removed from the pool bar and the bottles appeared to be very old, worn, and foggy. Yes, they were taking the bottles to “refill them” with rum (per a pool bar employee) which also made me very skeptical of their safety and sanitation practices. I strongly disagree with this practice and this is a major red flag (not to stay here).
Bird management is non existent in the main buffet style restaurant & at the resort in general. Black birds walk on the tables, walk on food, leave droppings on the chairs, and on my shirt, while I was eating breakfast. I took my shirt to the manager to have it washed, then had to call the desk to eventually try to get my shirt back. Protect your plate and glass at all times! It’s like Alfred Hitchcock’s movie, The Birds, at breakfast. They fly directly at you, trying to scare you from your plate so they can eat it. I heard one employee say, “Birds have to eat too.” The birds leave droppings on the chair backs and then people sit in the chairs and get it on the backs of their shirts.
The blue & white beach chairs are kinda junky compared to the neighboring resorts. The red flag was up and the water was dangerous.
The ice cream shop & the coffee shop are both assets to the resort. I like the coffee shop and it usually has the friendliest employees.
The pool bar is the only bar where you can get drinks during the day (remember, the bottles are not authentic and they have been refilled, so BRING YOUR OWN ALCOHOL). The bartenders are all mostly male and they are not friendly, at all. I would rate the Pool Bartenders as poor.
There is a charge associated with Room Service at this resort. Again, another unacceptable practice, in my opinion, at an all inclusive.
If you like to sleep in a Caribbean climate with no AC, birds leaving droppings on your table while you eat, and drinks made from refilled alcohol bottles, this is your place!
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