Wyndham Grand Barbados Sam Lords Castle All-inclusive Resort

We stayed a week and really enjoyed our stay. The room was a great size, clean and with excellent wi fi. The bathroom was spacious and the toiletries were Molton Brown, full size and included body lotion. The food at the buffet was plentiful, fresh and offered plenty of choice. Breakfast particularly was excellent, from omelettes and eggs to order, fresh fruit and help yourself mimosas. In the Buffet Area there is also a Coffee Counter offering barista style coffee, cakes and savoury snacks all day. The Castle View restaurant was excellent and food at the pool offered a good variety, including jerk chicken and burgers. The staff were really helpful in us trying to make the side salads a "main' by adding shrimp and chicken from other dishes! There were no queues at the bar and drinks, generally, were premium labels. Surprisingly for an All Inclusive the wine was great. There was a good selection of cocktails. All the staff we encountered were so friendly and keen to help. On a few days they bought round ice lollies and choc ices by the pool. The setting was lovely. The hotel offers a free shuttle bus to Oistins on a Friday, and had buses to other places too which was really handy. Reviews on Tripadvisor are mixed. The hotel is currently undergoing a soft opening, some staff are still learning the ropes and not all facilities are open yet eg the gym. From time to time there are sudden influxes of cruise ship guests staying one night which can lead to a bit of pressure. It just takes a bit of patience and courtesy from guests to get the best out of the stay. Read less

Like most people I have a mixed view on this hotel. We stayed 4 nights of a 10 day holiday for my husbands 60th and I’m so glad we were not stuck in this random grand hotel for the whole trip. It is so grand and we loved the history to the place which could be more of a feature. Access to a beach was so nice, really lovely pools, good entertainment, cocktails, omelettes were nice, bedrooms were spacious and well kitted out bathroom. However, we had so many issues which we had to complain about - late luggage arrival to our room, air conditioning not working properly, dirty rooms not made up twice, dirty cold sticky floors, food options were reasonable and they really do try on the entertainment side! Unfortunately we felt the staff were not attentive at all, the whole place had a laid back lazy attitude and it lacked a good housekeeping system. Up side my husband really enjoyed the meals at the gourmet restaurant. I want to give a thanks to Rahul who was so helpful and my men who looked after us at the Pool side - and Elroy, Russell on the beach was the best! and soon to be employed (I hope) Tremaine. I may be back to see how the improvements play out! Read less

This is a beautiful resort, I did not want to leave! I stayed in the zephyr suite and it was very nice, however, the website says that both balconies have ocean views, whereas only one balcony had this, and it was a partial ocean view. The website should be clearer, because I thought I was paying extra for that view. Additionally, the balcony floors and the furniture were not cleaned. I had to put down a towel to lay on the love seat outside, and use my outdoor slippers. I had issues with the air conditioner but I figured out that there are light switches to turn them on and off. I could’ve called the staff about it and I’m sure they would’ve taken care of it, but I’m not fussy like that. Other than that, the room was perfect. Very comfortable bed. I’m a terrible sleeper and I slept through the night each night. The spa tub was everything. I bathed in it every night. Some people complained that the toilet areas smell bad, which is true if you leave the door closed. Once you air it out, it’s perfectly fine. I loved the pool, and the beach. I walked down to the area where it was safe to swim and it was very nice. I loved the beach trees and the foliage and the nooks/caves to be explored! Management should ensure that day beds and lounge chairs are cleaned every night though, and have more staff working in the pool area so that drinks can come faster. There’s also no reason why a bar shouldn’t be set up on the beach. The castle was cool to look at, but the hotel should really do something with it. After all, it’s named after it! I wanted to look inside so bad. I suggest they reconstruct it with historical accuracy, to look like how it did when Sam Lord lived there, and make it like a museum. That would be awesome. I enjoyed the food, but menus at the non-buffet restaurants should have a few more options, and should have different options every few days. The sushi at the buffet was soooo delicious and fresh. I am very happy with the amount of healthy, fresh options available. Dinner at the Sam lord restaurant was delicious and the service was top notch. Julissa was my server both days I ate there and she was just so lovely and you could tell she had a lot of experience and exceptional training in hospitality. I notice that a lot of these reviews blame the staff for non-optimal service, however every single staff member I encountered was warm and welcoming. I did notice that some staff members were confused about what to do at certain points, or did not have adequate knowledge of, say, how to work the cooling system. It occurred twice at two different bars where I ordered a classic drink and they were missing an ingredient: rum bar was missing mint for mojitos, and pool bar was missing olives for martinis. Staff members were kind enough to go find the ingredients to make the drinks, but management is responsible for making sure that all kitchens and bars are fully stocked every day. This is a management issue, not the staff’s fault. The staff did the very best they could with the tools and information they had every time there was an issue. I felt very taken care of. Overall, it was a beautiful relaxing getaway. I would give 4.5 stars instead of 4 if I could! Read less

This is my family’s second time staying at the Wyndham Grand Barbados Sam Lord’s Castle Resort. It’s only been 5 months since our last visit, but we couldn’t wait to come back. One of the greatest pulls to return is the staff here. Everyone is on point when it comes to customer service. “Let us know if there’s anything you need at all,” is a common phrase. I can’t believe how many people remember us and they all seem genuinely happy to welcome us back. It makes us feel very happy and special. Raquel, the guest service manager is simply extraordinary. She goes way beyond the call of duty to make our stay fantastic, like emails and messages before arrival, to making arrangements for us and checking on us during our stay; even on her day off! Everyone on staff here has been next level like Marc Belanger, Jean Louis, Raoule, Chef Franco and Chef Pratik, the waitresses like N’kobi and bartenders, especially Barry at the rum bar, the people in entertainment like Kim, concierge and guest services staff, the bellman, the people in housekeeping and the entertainment and pool staff. A huge shout out to: Ashley, Carston, Charmaine, Che-Amor, Danielle, Dwayne, Elissa, Karen, Leah, Nicholas, Nilani, Shakira, Shaquelle, Shevonne and Shiloh. Wow, words cannot express how fabulous these people are, plus so many more. They are the ones that ensure every part of our stay is perfect! The property is a 5 star luxury resort - the best! We really like the quiet and private southeast location, particularly the spectacular ocean vistas. Plus, there is a beach where you can sit, relax and take in the sun. This is a new resort with beautiful, modern architecture surrounded by lush gardens and stunning landscaping. All the guest rooms are chic, comfortable and spacious. Complimentary wifi is a nice bonus. Castle View restaurant is the resort’s signature restaurant overlooking the ruins of Sam Lord’s castle serving up amazing gourmet cuisine. The drink menu at each bar is different offering an extensive variety of sublime cocktails both alcoholic and non-alcoholic. So, from the food, drinks, entertainment, the grounds, amenities and our guest room, we truly feel like we are in paradise. It’s easy to surrender to a feeling of Zen at this resort - there’s no place we would rather be! Read less