Jamaica 2024
Apr 30, 2024 Lora G
We just came back few hours ego. I couldn’t wait to write a review. In general the hotel is nice, big and clean. The food was very good compared to other all inclusive hotels. I usually don’t expect a 5 star restaurant food quality but I have to say the food was very good in Buffett and the restaurants.
One of the down parts for us was a…
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We just came back few hours ego. I couldn’t wait to write a review. In general the hotel is nice, big and clean. The food was very good compared to other all inclusive hotels. I usually don’t expect a 5 star restaurant food quality but I have to say the food was very good in Buffett and the restaurants.
One of the down parts for us was a bit of a walk to the beach and the restaurants as our room was a little on the far side. Building #16. So if you don’t want to walk 7-10 min to the beach ask for a closer room.
We booked a suite. It was great. Two completely separate rooms. A living room with a pull out couch where our 12 year old slept. The couch was big enough for 2 adults. The room also had an entrance to the balcony.
The second room was a bedroom with a king size bed and entrance to the second balcony.
The down part of our vacation was the staff.
We travel a lot at this was our first visit to Jamaica. 90% of the staff are extremely unfriendly. Customer service skills literally DO NOT exist for them. They don’t smile at all. They don’t try to assist. Waiting for a cup of coffee or a drink took 30 minutes. Numerous times we got tired waiting for a drink at the table so we would just get up and go to the bar and get it ourselves. At times same issue happened at the beach. We ordered drinks the girl would never come back with them.
If you are a decaf coffee drinker prepare that they will not have decaf coffee every day. Both at the buffet and restaurants they told me 5 days out of 8 that they don’t have decaf coffee. I think the staff needs to have a very serious and detailed training for customer service. And they need to be watched by the management the way they approach and serve the guests. It’s a bit hard to explain the blank careless faces of the staff.
I’m in a customer service business myself and know exactly how it should work. The hotel would attack more people if they teach the staff customer service skills!!!
I said 90% of staff not friendly but there was that 10% of staff that were super friendly and super nice. Maybe it’s just their character but in this line of business all staff should make the guests feel welcomed. If anything would hold me back from coming back if would be only the staff.
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