Montego Bay, Jamaica
210 rooms and suites on 2 floors with no lifts and 27 Villas. All rooms and suites are different and feature a balcony/patio, air-conditioning, cable TV, radio, refrigerated mini-bar, safe and hairdryer. Garden View Rooms are either located on the ground or first floor, featuring views of the gardens with private patios, and have 1 king-size bed or 2 twin beds, sleeping maximum 2 adults and 1 child.
Premium Plan option (Dec-Mar bookings): includes the following
Premium Plan option (from Mar onwards): includes the following
*Seagrape Terrace and Moonchies are open seasonally (main open dates: 20 Dec–30 Apr). Hayward Restaurant lunch service is seasonal. Select menu items may attract a surcharge at Delmare and Sugar Mill Restaurants.
Full Board option: includes breakfast, lunch and dinner only.
(Drinks not included with meals)
Ocean View Rooms are either located on the ground floor with private patios, or the first floor with balconies, sleeping maximum 3 adults or 2 adults and 1 child.
Prestige Ocean Rooms are situated on the ground or first floors of 2-storey cottages or the first floor of the Great House, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.
Estate Ocean Rooms are situated in the Estate Houses, featuring private patios or wrap-around balconies, with 1 king-size or 2 double beds, sleeping maximum 2 adults.
Ocean Junior Suites have a living area making it suitable for small families and a balcony or patio with views of the gardens or the Caribbean Sea, sleeping maximum 3 adults or 2 adults and 1 child.
Prestige Ocean Junior Suites are situated on the beachfront with lounge area and either a king-size bed or double bed, sleeping maximum 4 adults or 2 adults and 2 children.
Pool Suites are located in the West Cottages or the Royal Court, with views of the pool and Half Moon gardens, and have 1-bedroom and separate lounge area, sleeping maximum 4 adults or 2 adults and 2 children.
Ocean Suites are as Pool Suites, but enjoy Caribbean sea views.
Prestige Ocean Suites are located in either West Cottages or Royal Court and have ocean views, these luxurious 1-bedroom suites have a spacious living area and either 1 king-size bed or 2 twin beds, sleeping maximum 4 adults or 2 adults and 2 children.
Estate Ocean Suites are large, airy suites located in private Estate Houses, featuring views of the Caribbean Sea. Features include a wet bar, a living area with French doors leading out to a large covered outdoor living and dining area, a private patio in each bedroom, and outdoor showers. With 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (2, 3 and 4 bedroom interconnecting suites available on request).
Great House Ocean Suites are situated on the first floor of the Great House, with views from the expansive balcony of the Caribbean Sea and lawns. The open-plan suite features a living area, kitchenette, and dining area for up to 6 people. With 1 king-size bed, sleeping maximum 2 adults and 1 infant (2 bedroom interconnecting suites available on request)
Rose Hall Villas by Half Moon are perfect for families, friends or groups. They are located at the eastern end of the resort and offer a personal cook, butler and housekeeper. Each villas has air-conditioning in each bedroom, spacious living room, private swimming pool and outdoor areas, 2 golf carts, TV, radio, DVD player and telephone, WiFi Internet (in living area) and either ocean or garden views. All with access to the resort's facilities and amenities.
5 Bed Garden View Villas sleep maximum 12 adults or 2 adults and 10 children.
6 Bed Garden View Villas sleep maximum 14 adults or 2 adults and 12 children.
7 Bed Garden View Villas sleep maximum 16 adults or 2 adults and 14 children.
5 Bed Ocean View Premium Villas sleep maximum 16 adults or 2 adults and 14 children.
6 Bed Ocean View Premium Villas sleep maximum 16 adults or 2 adults and 14 children.
Rating summary
Excellent relaxing visit
Aug 11, 2020 JeanW1111
Friends and family weekend
Aug 11, 2020 Dssteph
Our Home in Montego Bay Jamaica
Aug 2, 2020 C3322SKnickh
Fantastic Golf
Jul 27, 2020 Michael R Negril, Jamaica
The Perfect Weekend Getaway
Jul 19, 2020 C7583RVzoea Kingston, Jamaica
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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