Hilton Rose Hall Resort & Spa

Montego Bay, Jamaica

The hotel

Lying on a beautiful, long stretch of private beach, the Hilton Rose Hall Resort & Spa sits within 400 lush acres and is home to an 18th-century sugar plantation. A popular feature here is the iconic swimming pool but guests (kids' especially) also love the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa, or why not try out the Championship golf course. A variety of restaurant options with fine dining and sophisticated wine lists are on-site. The most romantic restaurant is the Three Palms, up on the hillside looking down over the hotel and the sea beyond.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Free Parking
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

Beachfront on the edge of Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

495 rmodern rooms and suites on 7 floors in 2 buildings with 4 lifts. All with private balcony or terrace, air-conditioning, cable TV, tea/coffee-making facilities, small fridge, safe, cot* (on request), iron and board and hairdryer. Resort View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks. Locally branded and premium drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.

Partial Ocean View Rooms offer pool and ocean views on the lower floors and partial ocean and mountain views on the higher floors with either a balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Ocean Front Rooms offer great sea views from your balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Caribbean Suites are contemporary in style and feature a separate bedroom, sitting/dining area and balcony or patio with stunning Caribbean sea views, sleeping maximum 3 adults or 2 adults and 2 children.

Why is this a Virgin Holidays Favourite?

The Sugar Mill Falls Waterpark is a firm favourite with children and adults alike

The hotel’s rooms are contemporary and all feature private balconies

Virgin Holidays’ guests return here year after year — the staff are friendly and will make you very welcome, and there really is something to keep everyone occupied

Exclusive Virgin Holidays benefits:

  • Priority check-in for Virgin Holidays guests
  • 20% discount on spa treatments
  • Second cabana rental half price

7 restaurants including; Three Palms (fine dining, serving traditional Jamaican dishes for dinner only, reservations are required). Luna di Mare (Italian fine dining, dinner only, reservations are required). Fresh (marketplace-style restaurant, buffet breakfast, lunch and dinner). Mangoes (serving Jamaican influenced salads, burgers, sandwiches and tropical drinks). Seaside Restaurant & Bar (serving casual Jamaican fare in a beachside setting, lunch and dinner). "FI WI" Food Jerk Hut (open for lunch and dinner, serving fresh jerk dishes). Moonstone (Italian food for lunch/Annie's Smokehouse BBQ, Jamaica style BBQ for dinner). Swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails and big screen TV. Coffee shop and natural juice bar. Room service*.

Nightly live entertainment with a diversity of shows and theme nights.

Swimming pool. 3 whirlpools. Sugar Mill Falls Waterpark with 2 water slides (minimum height 4 ft), lazy river and 2 swim-up bars. 750 additional feet of pristine, white, sandy beachfront creating Cinnamon Beach, the longest white sand beach in Jamaica. Tennis (equipment rental available*). Full-service spa*. Fitness centre. Non-motorised water sports (motorised*). Volleyball. Aerobics. Daily supervised kids’ club (4-12 years). Teen Zone (13-17 years). On-site par-72 Championship golf course*.

Complimentary standard bandwidth WiFi Internet access everywhere in the hotel, higher bandwidth WiFi* available at a local charge. Internet café*. Gift shop. Shopping arcade next door. Babysitting services*. Tours and activities desk*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights between 1 May-23 Dec '20 and 2 Jan-20 Dec '21.

5 nights between 24 Dec-1 Jan.

* Denotes local charge.

Please note: child age is up to and including 14 years.

Please note: guest’s can pay US$5 dollars per day (payable locally, subject to change) to gain extensive bandwidth WiFi Internet access.

Please note: there is a $25 local charge for a cot, payable to the hotel on arrival (subject to change).

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2699)
  • Very good (1541)
  • Average (651)
  • Poor (183)
  • Terrible (173)
Image of the Tripadvisor rating Coming home soon

Jun 3, 2020 Snoozan1 New York City, New York

We had our trip in February 2020 this year and had a fantastic time . Coming to Jamaica was our first time and we can say it was a great decision , the airport wasnt crowded the private ride with Top choice Jamaica tours was eye opening because they treated us like real friends do and have us tons of great tips . They were very experienced and… Read more
We had our trip in February 2020 this year and had a fantastic time . Coming to Jamaica was our first time and we can say it was a great decision , the airport wasnt crowded the private ride with Top choice Jamaica tours was eye opening because they treated us like real friends do and have us tons of great tips . They were very experienced and when we return in December it will probably make even more sense to use them as the public transportation will not be for us . The ride wasn't long to the Hilton and the resort looks beautiful , we probably will never forget the lazy river , bartenders with good mixes , the warm friendly workers and cleaning staff . My favorite was the jerk chicken I believe we had chicken 5 days in a row and on the 6th day we went to do some shopping and beach at the doctor's cave . We opted for this because as much as the beach at the Hilton was ok , we wanted a better beach experience . We heard about Negril but we will do that next time . We wish we could be there now as everyone knows the current situation in the world . If all goes well we will be back . Read less
Image of the Tripadvisor rating The BEST service of ANY Hilton property around the World!

May 28, 2020 djashley1

Wow, just wow! As a road warrior and six year Hilton Diamond Member, the Staff deserves all the praise! I read reviews and saw mostly good things, and a couple things to look out for, like a possible long check-in. But let me tell you my experience. We arrived and stood in line for check-in for a minute, then were greeted by an employee… Read more
Wow, just wow! As a road warrior and six year Hilton Diamond Member, the Staff deserves all the praise! I read reviews and saw mostly good things, and a couple things to look out for, like a possible long check-in. But let me tell you my experience. We arrived and stood in line for check-in for a minute, then were greeted by an employee holding a tray of fruity alcoholic or non-alcoholic beverages. Upon learning I was a Diamond, they took my sister and I over to the concierge desk for a VIP check-in service. We were upgraded to a partial ocean view (I booked a standard garden room on points), then given red wristbands. When asking what they were for, were told, you guys are the "bosses" around here :) Next, we attended the Diamond member happy hour. It was lively, fun, nice hor d'oeurves, drinks, and raffle prizes. The manager was genuine and looking to please the Diamond members in hopes to earn our recommendations. Then we went to dinner- I could write pages about our dining experiences here, but to try to sum it up, they were all AMAZING! Don't miss the Sunday night cook out- it is a gourmet spread that also included local delicacies! Activities- the hotel activities are fun! I participated in the talent show (singing), Smores, GameFest, etc. Also we went to Rose Hall, Duns River Falls at Ocho Rios, Snorkeling, and Scuba Diving. I recommend them all. The hotel slides are great, all free (alcoholic & non) drinks, plenty places to sit around the two separate pools, two jacuzzis, beach lounge chairs and deck lounge chairs. It's a family friendly resort and even though I don't have kids, I liked the family vibe over a spring break college crowd vibe. Everyone maintained a reasonable level. It was my first time in Jamaica, and I still think of it often! The biggest take away was the service. From the front desk, concierge, pool, servers, bartenders, housekeeping, etc. they are truly happy people and go above and beyond in their jobs. I noticed that many of them work doubles- for instance, the same employees dancing in the nightly entertainment show are also working other positions during the day. It's not easy to work a double shift and still be smiling at 9pm! Kudos to them and I hope they get paid overtime! The staff here is the best example of Hilton's service, and I look forward to coming back with more of my family and friends! Read less
Image of the Tripadvisor rating Amazing trip. Wonderful staff. Great food

Apr 21, 2020 Alitripfun

Loved the water park for kids. The beach was amazing with soft sand. Lots of options for trip with family and kids. Food was outstanding. Enjoyed the amazing food. So many options and all were delicious. Jerk chicken on the beach. Buffet was great. Seaside grill was so yummy. Mangoes for pop in lunch was awesome. Mangoes dinner was great with a… Read more
Loved the water park for kids. The beach was amazing with soft sand. Lots of options for trip with family and kids. Food was outstanding. Enjoyed the amazing food. So many options and all were delicious. Jerk chicken on the beach. Buffet was great. Seaside grill was so yummy. Mangoes for pop in lunch was awesome. Mangoes dinner was great with a fantastic outside atmosphere. Loved ANNIE’s Smokehouse!! Food was amazing and the atmosphere was picturesque. Oliver, the chef, was fantastic. Talked to him during the day and he was so friendly. He suggested the smokehouse for dinner and it EXCEEDED OUR EXPECTATIONS!, it’s a must when u are there. The food was amazing. It’s BBQ style and so delicious. Chicken and corn was delicious, beef brisket was like noth8ng I’ve had before. So tender and flavourful. We had a group of 15. Tasshawn was our server. All staff were so kind and friendly and even to the little kids. They introduced themselves and wanted to know all the kids names so they could talk to them. Just amazing place and friendly people. I would go back in a second!! Thanks for the great service and memories. Read less
Image of the Tripadvisor rating OUTSTANDING EXPERIENCE! HIGHLY RECOMMEND!

Apr 14, 2020 skiptbo17 Phoenix, Arizona

First time visiting Jamaica and it couldn't have been better! Daine and his team do a wonderful job. My experience was exceptional at this property and I'm glad I was able to read between the lines of some reviews that seem to be more concerned with waiting in line for a few minutes versus the overall experience. I will attempt to stay on point… Read more
First time visiting Jamaica and it couldn't have been better! Daine and his team do a wonderful job. My experience was exceptional at this property and I'm glad I was able to read between the lines of some reviews that seem to be more concerned with waiting in line for a few minutes versus the overall experience. I will attempt to stay on point and not editorialize, to keep this brief. My family visited for 5 nights in March, a couple of weeks before things got crazy with the virus, and the resort was fully operational and busy. Checking in around 3:00 pm, there was no delay and it was a smooth process. At no time during the stay did I see excessive lines in the lobby for check in/out. Rooms: Had 2 rooms while we were there. Both were extremely clean and comfortable. All items worked and the beds were great. Stocked mini bar was replenished daily. No issues with either room. Views were wonderful. My biggest concern on any trip is the room. I want it to be clean, mold free, a/c works, enough hot water, good water pressure in the shower, no smells, and a bed that allows me to sleep well. All of these items were achieved here. Note: I have read reviews that imply carpet in the room smelled. Not sure what this is about since the rooms have no carpet in them? There is carpet in the halls, but unless someone is sleeping in the hall, I have no clue what the issue is with carpet. The grounds are extremely clean and well maintained. Having the golf course next door is a bonus which makes for some great photos and a nice place to walk around. The "beach" stretches out for quite a distance to the East, and there were plenty of chairs during our time there. The water area is roped off as far as where you can go, but there is room for everyone. Use a mask and snorkel to see everything going on down there. Pool and water slides are clean and fun. Never a shortage of towels or lounge chairs. My kids are 17 and 19, but they still enjoyed the slides. Food: We tried everything and overall I would say it's fine. There are some things which are great and some which are okay. Think of it as a buffet in Vegas. They are feeding hundreds of people at a time. Expectations should be in line with reality. It's not 5 star Michelin dining, but how can it be? Bottom line is there is something for everyone, and plenty of it. The reservation locations should all be tried if time permits. Food service: Outstanding! Didn't have one bad experience with service in any area of the property. They were all very attentive, and service from the heart came through at every turn. Wait times: For all of our reservations, we were seated quickly around the reservation time. For the buffet or other non-reservation locations, never waited more than 10 minutes. Yes, this is an older property, but the rooms we had were updated and modern. I don't know if they are all recently renovated, but you can always call and ask. Again, I stress the service at every level was exceptional. I never got the impression from any worker they would only take care of us if they thought they were getting tipped. While I did tip frequently, it wasn't done until AFTER the service was provided. Expectations of a stay are different for everyone. Some care about the amount of liquor in a drink while others care about the cleanliness of a room. Some care about how many rocks are in the water while others care about how helpful the staff is. There is no property in the world that will make everyone happy. My experience at Hilton Rose Hall made me very happy, as the boxes for the things I care about were all checked. I would definitely stay here again and I recommend it for anyone who has similar cares/concerns to mine. Read less
Image of the Tripadvisor rating Getaway

Apr 13, 2020 nena73160 Moore, Oklahoma

Beautiful place. Excellent food. Lots of activities .loved the water park and jerk chicken was awesome. First time in Jamaica. Boat tour was short but fun. Would not recommend it for kids. Dunns river is a must. Shopping away from tourist area can save you money. Always turn down elicit drugs you never know what they put into. Bob Marley house… Read more
Beautiful place. Excellent food. Lots of activities .loved the water park and jerk chicken was awesome. First time in Jamaica. Boat tour was short but fun. Would not recommend it for kids. Dunns river is a must. Shopping away from tourist area can save you money. Always turn down elicit drugs you never know what they put into. Bob Marley house tour was a bit boring. Read less