Catalonia Montego Bay

This place just became catalonia on july 1st. They took over Holiday inn and honestly its not much to say to be objective as yet. Few thing i would like to mention. First of all - CATS! They are everywhere. Its a minimum of 1 cat under each table in buffet during meal periods. At least 1, sometimes 3 or 4. So if you comfortable with it- enjoy. Food was good enough to make 1 tasty plate out of variety. Drinks was fine. Spesialty restaurant (Jamaican) was good. Entertainment was entertaining, we even played dominoes with them, it was fun! Crabs little cute and everywhere even in your bathroom. Well i rather do crabs then roaches ( in Bahia we had roaches). Beach is ok, nothing impressive. Sea urgin signs, so be careful when in water. Wear water shoes. Kids club - not worth it, you have to pick kids for lunch, bring back, playground is small- super boring. Overal its a small, layback place to relax as couple!!!! For family with kids you may get tired on a third day! Read less

Hotel need some work as we know. The rooms were cold, water was hot and was clean! The beach had to much sargassum so it was not clear to see in the water or go deep to be able to swim. Food was average! Jamaica is know for curry goat and they served lamb just about every day, geesh! Jerk lamb, stew lamb, curry lamb! Come on! Jerk hut was good! Vibe was right, food was good, drinks was strong and them ladies cleaned up all day! Chadisha and Shannon are the best! Chadisha make a mean rum punch, put us to bed early!Shannon can jerk that chicken ! Overall all we chose this resort because we attended Sumfest! Not the best resort I’m used to in Jamaican but it did what it needed! Read less

During our stay at the resort we appreciated the beauty of the location and the satisfactory accommodation. Rooms were clean and maintained and culinary was delightful however, no television or phone worked in the room throughout our stay. Ground staff work very hard to keep the resort running but the entertainment fell sort, very disorganized, tardiness and repetitive performances. I did report a few issues which should of been solved by management but they seem to be more self-oriented then solving guest concerns, this seems to be a pattern with most guest. No information sharing, lack of communication between themselves and guest and a lot of unannounced changes and broken promise which is disappointing. Regrettably, various factors contribute to my decision to not revisit this establishment when returning to Jamaica which is a shame. Read less

We have been coming to this hotel for a number of years (as The Holiday Inn) and arrived 26th June after a 9 hour flight from UK, after the chaos of the airport we were taken to the hotel where we waited in a queue for what seemed like an age but more than an hour, there were 5 staff members at reception but only 2 actually working, we were too early to check but we had emailed a request for a fridge to put medication in, we were told we could only have one if one became available. We put our cases in a lockup for safety and waited. at 3pm we had to get in the queue again to check in, once checked in there was no-one available with a key for us to get our cases so we were standing around waiting and getting more frustrated by the second. Finally we got our cases and were shown to our room which was basic but adequate and we had 2 small bottles of water. We unpacked and noticed there were only 6 coat hangers so we contacted reception and were told to go through guest services so we asked at guest services and we were told there was only 6 coat hangers per room!!!! can you believe that, 14 nights holiday and 6 coat hangers between us so we had to lay our clothes over the rails, there was an iron but who wants to be ironing clothes every night? On our 2nd evening our room was missed cleaning so we reported it and were told somebody would come to do it, we went back to our room early (7.30) and the maid was just starting cleaning our room, we said we would go out onto the balcony, the maid finished the room shut the patio door completely (we had left a small opening) and switched the lights off and left us outside, when we questioned her (Delsha) she said she didn't want us to slip on the floor we thought it quite rude she never mentioned the room was finished. The maid service right through the holiday was very sketchy often getting your room cleaned after 4pm so didn't want to get in the shower in case they turned up, they very rarely left a bath mat so you were standing on towels. Beach towels were hit and miss having to go 3 and 4 times to change them, quite often we didn't bother. At 11pm on our 3rd night we were woken by a hammering on our door to a workman with a fridge for us we appreciated it but at 11 o'clock at night!! We asked for more bottled water for the room and were told that you only get bottled water on arrival and to fill your empty bottles up with the machines, any issues we had we quickly learned were managed by guest services what they do on reception other than check you in we haven't a clue mostly unhelpful no information from them other than "Go to guest Services". The food on the whole was good could have been hotter, at lunch we were never asked if we wanted wine with our meal unless Karen was on, we either had to catch someone's eye or do without. The A La Carte restaurants we visited The Sea Breeze great food great staff, The Italian great staff food great until our last visit when they changed the menu and the salmon instead of the usual tomato and caper sauce, polenta and veg it was served with lemon and caper butter and salad leaves the steak which was served with mash and veg was steak and small amount of veg but mash wasn't included only as a side order if you requested it we were disappointed. The Jamaican restaurant was great the first night Shane was our server and what a credit he is however our next visit wasn't good, we said good evening to Channel on the desk and she didn't even look up she walked away and counted tables, so rude, our server treated us as if we shouldn't be there, she was earlier with 2 other girls just lolling over the back of a chair and appeared fed up when they were expected to work, our server didn't even ask if we wanted more wine and when we had to ask she filled one glass and walked away, Audley asked when we left if we had enjoyed it we said no due to the rudeness of the staff, Audley said he would discuss this in a team meeting, from what we observed on further visits to the Italian next door the same 3 girls just lolling over a chair back, it's hardly a good advertisement for Jamaica. Also the dress code needs to be consistent one gentleman was sent back to his room in the Italian for having a sleeveless vest on and 20mins later a younger man was let in with a worse vest than before, It's strange that a man can't bear their arms but women can? There was mixed information regarding the hurricane we had a ground floor room and it had been announced the evening before that all guests on the ground floor had to change we weren't there and had we not been told by other guests vacating their room we wouldn't have had a clue no note from reception and any info we did get wasn't correct, the message we got was that dinner would be served in the room but it was served upstairs not everyone knew this we only found out because we needed our key redoing because it didn't work and after the hurricane they changed the mealtimes but nobody knew this so guests were just hovering around the buffet entrance. We have always enjoyed this hotel and it's location but our eyes were opened this time by the amount of rude staff I would have thought that the new management would be better served training the staff to show some respect and do their job rather than tinkering with menus, the attitude of the staff should certainly be addressed. Fortunately we didn't let the issues we experienced spoil our holiday and there are some really lovely staff. Karen, Simone, Robert, Romae, Shane, Audley, Adriana, Cruise, Janice, Fitzroy, Andrae and Joseph Whether we return again remains to be seen Read less

Worst customer service ever. I’m here currently and if I could check out and go home I would! If it was possible to give negative stars I would. Check in process a nightmare standing in long lines in the non air conditioned lobby for 2 hours only to be told room is not ready and had to stand there again. Ceiling fans blowing on staff behind the counter(as they should) but none blowing on the customers as we stood in line like cattle to check in. Cannot tell you how many times our key card stopped working and had to stand in the line for check in just to get it reactivated. Majority of the staff are so unfriendly and actually act mad that you are there. Most restaurants are open air and very hot with flies everywhere attacking you while you try to eat. A lot of the food is poor quality. Signs everywhere that you cannot take food back to your room, but do not offer room service. Have refrigerators in the room but dont even give you bottled water. I have stayed at dozens of all inclusive and you minimally have water and soft drinks restocked everyday. I even asked how to get bottled water and was told it was up to the discretion of the people sitting at the excursions desk to give it out at their discretion-What?!? Rooms are supposed to have tv with cable/satellite but nope it was completely down due to an upgrade. I get we are not there to watch tv but if it’s listed as an option you should get it with your stay- if it’s broken you should discount the stay a little to accommodate the lack of amenity. Supposed to be all inclusive with alcohol but if you don’t like rum or beer you’re out of luck because they don’t have it- what all inclusive doesn’t stock vodka? Rooms are very run down with the finish on the furniture actually peeling off. Room smells of mildew. Only upside I can site is the housekeeping staff. Rooms were clean despite the rundown appearance. I’m so sad that we spent our hard earned money on this vacation and were so disappointed. Read less