Holiday Inn Resort Montego Bay

Montego Bay, Jamaica

The hotel

This family resort sits on the edge of a half-mile stretch of white sand beach, a 15-minute drive from the lively resort of Montego Bay where you’ll find shops, restaurants and bars. Offering clean, simple accommodation at a good price, it’s great for families with suites spacious enough for everyone. If you’re part of a large family or group, some suites are also conveniently interconnected. Families will appreciate the kids' club, which will keep the little ones occupied. Adults have a dedicated pool, spa and an electronic casino for those feeling lucky.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Free Parking
  • Babysitting service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room

Where is it

Along a half mile stretch of coastline, a 15-minute drive from Downtown Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

518 rooms on 4 floors in 7 buildings each with 2 guest lifts. All with air-conditioning, balcony or patio, satellite TV, Internet access*, clock/radio alarm, coffee maker, safe, hairdryer, iron and board. Standard Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. Standard Rooms have tropical, garden or courtyard views.

All Inclusive of: all meals, snacks and local brand drinks. All activities and entertainment above unless stated otherwise.

Superior Rooms as per Standard Rooms but with partial ocean views. Sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms as per Standard Rooms but with oceanfront views. Sleeping maximum 4 adults or 2 adults and 2 children.

1-Bedroom Suite has a separate living room and oceanfront views. Sleeping maximum 4 adults or 2 adults and 2 children.

  • Booking bonus: adults receive up to 3% off the accommodation cost between 1 May–15 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Kids stay and eat free: up to 2 children (up to and including 11 years) stay and eat free when sharing a room with one or two adults; not combinable when booking a Virgin Holidays Special Offer Room.

    Any applicable offers have been calculated into the prices shown. 

Sorrento Restaurant (dinner; Italian fine dining; antipasto bar; elegant dress code). Portside Buffet restaurant (breakfast, lunch and dinner; buffet-style International cuisine). Sea Breeze (dinner; à la carte grilled specialities at the beach). Kenko Japanese Restaurant* (Teppanyaki à la carte. This restaurant is not part of the All-Inclusive plan. A premium charge of $20 per person (payable locally, subject to change) applies and children 12 and under eat free). Barefoot Bar & Grill (light lunch bites including hamburgers, hot dogs etc). De Terrace Restaurant (Jamaican à la carte; dress code applies) De Lobby Bar. Port Royal Pub/Lounge. Big Smaddy Bar (by adults-only pool). Reservations are required at à la carte restaurants.

2 swimming pools (1 freeform lagoon-style pool and 1 adults-only with a swim-up pool bar and whirlpool). Spa*. Health and fitness centre. Recreation and sports court (for volleyball and basketball). Snorkelling, kayaks and pedal boats. Tennis, table tennis, pool table and mini-golf. KidSpree™ Vacation Club (supervised activities for kids). Electronic casino* (over 18s only). Off-site water sports centre nearby* (not connected to hotel).

Self-service laundry room with washers and dryers*. Babysitting*. Complimentary parking. Complimentary Internet access. Convenience Store. Newsstand. Gift shop. Cash machine. Unstaffed business centre*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 2 Jan-22 Dec

7 nights between 23 Dec '19-1 Jan.

* Denotes local charge.

Please note: child ages at this property up to and including 11 years.

Dress code: only elegant resort attire is permitted in the restaurants. Flip-Flops, t-shirts, shorts or bathing suits are not allowed.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1452)
  • Very good (1346)
  • Average (629)
  • Poor (215)
  • Terrible (177)
Image of the Tripadvisor rating Late July during COVID

Sep 2, 2020 903suntravel

I am writing this on Tripadvisor because Holiday Inn will not accept complaints on their own website. Another thing, I am my client's TRAVEL AGENT. They traveled from 7/30- 8/6. Yes, HI was following all Covid requirements BUT when my clients arrived, they put them in rooms on the third level, (no elevator) even know they saw and COMMENTED on my… Read more
I am writing this on Tripadvisor because Holiday Inn will not accept complaints on their own website. Another thing, I am my client's TRAVEL AGENT. They traveled from 7/30- 8/6. Yes, HI was following all Covid requirements BUT when my clients arrived, they put them in rooms on the third level, (no elevator) even know they saw and COMMENTED on my clients leg cast. There was only ONE restaurant open besides the grill at the pool the entire time...with very poor food choice options. All pools and few activities were closed down by 6pm. My clients said there were less than 75 people total at the resort so attending to these few guests should not have been a deal. They did NOT receive what they paid for and I would not recommend traveling now during this pandemic. Prices of vacations do not reflect how little you will be getting. Read less
Image of the Tripadvisor rating Beautiful location

Aug 30, 2020 annalisa403 San Diego, California

i just got back from a trip to Montego bay me and my husband stayed at this resort for 10 days upon checking in we were welcomed with cocktails, great touch as it was so hot there Front desk customer service was great, always very friedlly. they did notified us that due to covid the room service was every 5 days, but if we needed anything just… Read more
i just got back from a trip to Montego bay me and my husband stayed at this resort for 10 days upon checking in we were welcomed with cocktails, great touch as it was so hot there Front desk customer service was great, always very friedlly. they did notified us that due to covid the room service was every 5 days, but if we needed anything just call front desk. when i booked the room i did ask and pay for an ocean view room, when we got to our room, it was more of a pool view, no ocean :( however when i went back to front desk they did move us right away to another room...well the location of the room was the same as the first one, with the only exception that it was an higher floor...the view was better but not as i requested... the hotel served a la carte menu every night except for the weekend they did buffet, the food was ok, my favorite was breakfast, again the service was amazing, and so was the food selection, i had the great pleasure to be waited by this lovely girl named samantha, she was so sweet and very attentive, every morning when we got there she came right away with coffee and tea, she was professional and kind, i made sure to be seated in her station every day... entertainment at night was a bit lacking, maybe due to capacity, but they didnt offer much by 10 pm the resort was pretty much dead, so if you are looking to party maybe this is not it, but we had an amazing relaxing time anyway. i will def come back here Read less
Image of the Tripadvisor rating Different

Aug 23, 2020 marionj38 Abingdon, Maryland

When we arrived in Montego Bay at the airport, upon exiting the plane. we Go into Lobby where we had our temps taken and questions regarding Covid-19. No Problem glad they did this. We were there for 14 days and they tell us we have to stay on the hotel grounds for 14 days quarentined entire vacation. Now we go to get luggage and wait for… Read more
When we arrived in Montego Bay at the airport, upon exiting the plane. we Go into Lobby where we had our temps taken and questions regarding Covid-19. No Problem glad they did this. We were there for 14 days and they tell us we have to stay on the hotel grounds for 14 days quarentined entire vacation. Now we go to get luggage and wait for transportation to hotel. When we get to hotel we are pleasantly surprised that they have safety measures in place good job. However nothing was open, Casino closed. Could not go on any excursions. the staff as always were always happy to help and I would like to say thanks to all. As we have been to the Holiday Inn Montego Bay many times and this was by far so different. With everything going on they handled safety very well. Thanks to all my friends Noel, Bevorine lobby Bar, Romaine Lobby Bar, Christopher at the Barefoot Grill. My first housekeeper was a total Jerk don't remember her name very nasty Rm 6302. Second maid unfortunately I don't remember her name very nice woman. She could teach the first maid some manners. Read less
Image of the Tripadvisor rating Amazing customer service

Aug 18, 2020 215leanab

To even try to travel during this crazy time is kind of insane, but I was pleasantly surprised at holiday inns customer service. The bartenders “shorty” and damion (I’m pretty sure that was his name, sorry if spelled wrong) were awesome in getting us anything we needed at any time. The waitresses were so nice and prompt. And we got taxi service… Read more
To even try to travel during this crazy time is kind of insane, but I was pleasantly surprised at holiday inns customer service. The bartenders “shorty” and damion (I’m pretty sure that was his name, sorry if spelled wrong) were awesome in getting us anything we needed at any time. The waitresses were so nice and prompt. And we got taxi service from a man named Pearce (HIGHLY recommended if you Tavel here. His number is 876-332-2961) and he is very safe, on time, and will show you the good spots. All around this hotel made our stay very comfortable and will be coming back in the future!! Read less
Image of the Tripadvisor rating Enjoyable!!

Aug 15, 2020 Lazoog Chattanooga, Tennessee

My family and I just returned from a quick 2 nights stay here and it was a good stay. They definitely had things in place, to aid in the spread of Covid19 and that’s good to see. My least favorite part of the stay was the checkin process, as I had much longer wait than I had wished. However, the agent was courteous and I appreciated the upgrade.… Read more
My family and I just returned from a quick 2 nights stay here and it was a good stay. They definitely had things in place, to aid in the spread of Covid19 and that’s good to see. My least favorite part of the stay was the checkin process, as I had much longer wait than I had wished. However, the agent was courteous and I appreciated the upgrade. The TVs in our rooms didn’t work and that was a downer, but I guess we had more time to enjoy our time. I met the housekeeping manager Celene upon checkout and we spoke about the stay. She was very apologetic and personable as well. The F&B staff we encountered were good as well. Audley was a Rockstar!! Shawnakay, Orette, C. Dixon, Tanisha etc. were pleasant and friendly as well. I will definitely return in the future, outside of this pandemic to see things in full swing. Thank you all for a great needed family getaway. I will need room 3412 again when I return 😀. Read less