Hyatt Zilara Rose Hall

Montego Bay, Jamaica

The hotel

A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 12 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian, Brazilian and Caribbean. For pre-dinner drinks we recommend the Zilara’s very own Portionz — paying homage to the famed White Witch of Rose Hall — the cocktails are magical!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Volley Ball
  • Restaurant

Where is it

Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

234 rooms and suites. All of which are air-conditioned with satellite TV, telephone, WiFi access, iPod docking station, mini-bar, tea/coffee maker, safe, hairdryer and iron and board. Zilara Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Zilara Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Oceanfront Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Ocean View Junior Suite with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara 1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Zilara Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara 1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.

  • Booking bonus: book by 31 Jan '21 and save up to 15% off the accommodation cost for travel between 1 Dec '20–20 Dec '21. Minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Hyatt Zilara guests can chose from 12 distinctly different restaurants across the two properties. 5 dining options at à la carté and gourmet buffet restaurants at Hyatt Zilara: Petit Pariz (dinner only/French cuisine), Flavorz (breakfast, lunch and dinner), Horizons (buffet/breakfast, lunch and dinner). Potionz Bar, Islandz Bar (open during pool hours). Access to the family friendly sister hotel Hyatt Ziva for an additional 8 restaurants. 24-hour room service*.

Regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.

2-tiered swimming pool and 1 hot tub. Fitness centre (24-hours). Zerenity Spa* with electric hydrotherapy circuit and beachside treatment cabanas. Non-motorised water sports including windsurfing, kayaking, Hobie Cat sailing. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall).

* Denotes local charge.

Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3483)
  • Very good (919)
  • Average (323)
  • Poor (110)
  • Terrible (110)
Image of the Tripadvisor rating jan 10-11/21 stay

Jan 13, 2021 Merryl C North York

my only comment - in the restaurant, at dinner time, you should not be served with paper napkins. Also the rolls served should be warmed. Jason at check in should be commended - he was very helpful. I do understand that due to covid the ameneties were not placed in the room, but whatever I requested was brought to me very quickly.
Image of the Tripadvisor rating Covid-19 trip

Jan 11, 2021 Ozullo411

I was nervous to travel during the Covid-19 pandemic, but the resort was very clean and took the utmost precautions. It was very appreciated. Rooms were ver clean and well maintained. The majority of staff was very friendly. Elvis, our beach server, was absolutely wonderful. He was friendly, accommodating, and personal. Robert, a dinner server,… Read more
I was nervous to travel during the Covid-19 pandemic, but the resort was very clean and took the utmost precautions. It was very appreciated. Rooms were ver clean and well maintained. The majority of staff was very friendly. Elvis, our beach server, was absolutely wonderful. He was friendly, accommodating, and personal. Robert, a dinner server, was also excellent. As well as, Natalie at breakfast and lunch. She is a ray of sunshine! Hayden ( I believe that was his name? ) at the Zilara lobby bar at nights was also incredible and accommodating. We really enjoyed taking to him. Really excellent staff in general 👏🏼 However, We were not impressed with the quality food at this resort, especially for dinner, or the quality of wine offered with the all inclusive. While they did offer other wines by the bottle, the markup was astronomical. Breakfast at urban eats was my favorite meal. The jerk chicken is also very good for lunch . I do not remember the man’s name that worked there, but he was also great! We prefer a quieter getaway, but some of the other guests were rowdy and obnoxious at the pool. We did find some quiet moments but something to keep in mind. Read less
Image of the Tripadvisor rating NYE during COVID

Jan 10, 2021 rxp188 Whitehouse, New Jersey

We spent 5 nights during NYE at Zilara in an Oceanfront Grand Butler Suite. As a globalist we were upgraded to the Oceanfront Junior King suite and then paid to upgrade to the butler suite. There was some mixup with the front desk so the butler was not ready for us when we arrived but did meet us at the room later in the day. We requested an early… Read more
We spent 5 nights during NYE at Zilara in an Oceanfront Grand Butler Suite. As a globalist we were upgraded to the Oceanfront Junior King suite and then paid to upgrade to the butler suite. There was some mixup with the front desk so the butler was not ready for us when we arrived but did meet us at the room later in the day. We requested an early check-in and our room was ready when we arrived at 11:30am. The room was spacious at over 1000 sqft and the 2 bathrooms were helpful when we were getting ready in the evening. Beautiful ocean views from our balcony but didn't have really great seats out there to enjoy the views. The balcony could use a daybed so you can relax out there. Prior to our arrival we had been emailing with Natresha Thompson who has been one of the most helpful concierge agent we have interacted with at Hyatts, quick responses to my request and even was nice to send over a gift on NYE. Overall, we had a good stay and paid much lower than what would normally be charged during NYE so it was ok that all the amenities were not on par with other Hyatt Zilara standards. We also didn't feel the butler service was worth the extra costs, we would skip that next time. They were helpful in making dinner reservations and other requests but not sure if we really maximize the service to pay the upgrade for it. Read less
Image of the Tripadvisor rating Christmas Vacation

Jan 9, 2021 tlf1993

We had an amazing vacation. Our butlers Jodi-Ann and Ricardo provided us topnotch service. The entertainment team with Travis and Carine had us up on our feet and dancing. This team is so much fun and lots of laughs....exactly what you want on vacation. We told them we definitely will be back again for our family holiday.
Image of the Tripadvisor rating Nichole

Jan 9, 2021 NicRon21 Indianapolis, Indiana

I rarely do all inclusive as but decided to give it a try, for New Years. Wow! Was I surprised! Great food, service, pools. Definitely recommend and may even return with our children. ThAnk you Hyatt Z!