Hyatt Zilara Rose Hall

Montego Bay, Jamaica

The hotel

A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 12 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian, Brazilian and Caribbean. For pre-dinner drinks we recommend the Zilara’s very own Portionz — paying homage to the famed White Witch of Rose Hall — the cocktails are magical!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Volley Ball
  • Restaurant

Where is it

Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

234 rooms and suites. All of which are air-conditioned with satellite TV, telephone, WiFi access, iPod docking station, mini-bar, tea/coffee maker, safe, hairdryer and iron and board. Zilara Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Zilara Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Oceanfront Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Ocean View Junior Suite with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara 1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Zilara Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara 1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.

Hyatt Zilara guests can chose from 12 distinctly different restaurants across the two properties. 5 dining options at à la carté and gourmet buffet restaurants at Hyatt Zilara: Petit Pariz (dinner only/French cuisine), Flavorz (breakfast, lunch and dinner), Horizons (buffet/breakfast, lunch and dinner). Potionz Bar, Islandz Bar (open during pool hours). Access to the family friendly sister hotel Hyatt Ziva for an additional 8 restaurants. 24-hour room service*.

Regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.

2-tiered swimming pool and 1 hot tub. Fitness centre (24-hours). Zerenity Spa* with electric hydrotherapy circuit and beachside treatment cabanas. Non-motorised water sports including windsurfing, kayaking, Hobie Cat sailing. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall).

* Denotes local charge.

Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3977)
  • Very good (994)
  • Average (344)
  • Poor (124)
  • Terrible (121)
Image of the Tripadvisor rating BIRTHDAY TRIP

Oct 24, 2021 absolutelyp2021

I just want to start by saying I met a few great people who worked at the Hyatt Ziva & Zilara Resort however, there were certain workers that made my trip very special. Lanacha was very helpful and sweet she told me all that good places to visit around the property and even taught me a few Jamaican terms to help me communicate with others. Ardian… Read more
I just want to start by saying I met a few great people who worked at the Hyatt Ziva & Zilara Resort however, there were certain workers that made my trip very special. Lanacha was very helpful and sweet she told me all that good places to visit around the property and even taught me a few Jamaican terms to help me communicate with others. Ardian and Adrian both were very fun and energetic they taught me a few dance moves to take back home. Daniel is very nice he has the vocals of an angel and help assist with towels whenever I needed them. Xavio was very helpful as well he would assist with anything I needed. Jevuan was a great bartender (swim up bar Hyatt Zilara) he made the best drinks and was always happy to assist as well, be sure to ask for a drink by the name of “The Porsche” over all my stay at the resort was truly amazing I made some great friends and I can not wait to come back! Read less
Image of the Tripadvisor rating Great property, not so great food

Oct 24, 2021 Adam B Orlando, Florida

After staying at the Hyatt Ziva Cabo, I had very high expectations for rose hall but unfortunately they fell short. The property was beautiful and well kept but where they fell short was the food. We found hair in the buffet at Choicez and ordered room service and found hair in my jerk chicken quesadilla and salad. As a Hyatt explorist member I… Read more
After staying at the Hyatt Ziva Cabo, I had very high expectations for rose hall but unfortunately they fell short. The property was beautiful and well kept but where they fell short was the food. We found hair in the buffet at Choicez and ordered room service and found hair in my jerk chicken quesadilla and salad. As a Hyatt explorist member I was hoping for at least an upgraded view even if it wasn’t a room type upgrade but never received it even though there was literally no one at the hotel on a Tuesday Wednesday so it was a little disappointing. Plus we booked zilara but they had us shoved in the back in the ziva wing. Overall the property was very nice and the staff was warm but the food and overall world of Hyatt service just fell short. Read less
Image of the Tripadvisor rating Wonderful resort and amazing staff

Oct 23, 2021 hpiwo Buffalo, New York

This resort was wonderful. The property was taken care of and the staff was amazing. Shout out the Chef Courtney and Desmond who provided the ultimate dining experience at the chef's table. The food was the best we have experienced on any island at any resort. The accommodations exceeded all expectations. This hotel has the most amazing staff.… Read more
This resort was wonderful. The property was taken care of and the staff was amazing. Shout out the Chef Courtney and Desmond who provided the ultimate dining experience at the chef's table. The food was the best we have experienced on any island at any resort. The accommodations exceeded all expectations. This hotel has the most amazing staff. We traveled while there was a red travel advisory in effect and not once did I ever have a covid concern at the resort. Employees were masked, sanitizer was everywhere and it was very apparent that they cared about the health of their guests and staff. Read less
Image of the Tripadvisor rating Great experience

Oct 22, 2021 antonettesmith221

I had a great time at Hyatt. The food was exceptional. The staff were courteous. The environment overall was welcoming.The only issue I had was there wasn't much refreshments in the room as I expected but the experience was good. I will be going back with my entire family next time.
Image of the Tripadvisor rating So amazing! Best Vacation Ever!

Oct 21, 2021 549juless Hell, Norway

I can not begin to thank the staff of the Hyatt Zilara of Rose Hall! Every single moment of our trip felt like magic. Every single person that we encountered was genuinely kind and helpful with a big smile!! I was feeling sick from flying when we arrived and the staff quickly got us into a room so that I could start to recover. They were so… Read more
I can not begin to thank the staff of the Hyatt Zilara of Rose Hall! Every single moment of our trip felt like magic. Every single person that we encountered was genuinely kind and helpful with a big smile!! I was feeling sick from flying when we arrived and the staff quickly got us into a room so that I could start to recover. They were so patient and offered me to see the nurse. Even the general manager called up to the room to check on me. When I was finally feeling a little better the chef at the Italian restaurant made me a special order of grilled veggies and bread to help calm my stomach. Ruchel was super helpful in helping me get the veggies and checked up on me. The entertainment crew was a highlight of our trip!! Laneisha is my favorite! She brightens up your day, she is so funny! She is so good at her job, she really makes you want to play her games! Sasha in entertainment was also such a pleasure! She knows how to make ya want to shake your booty! Adrian and his buddy were so funny doing back flips off of a raft and holding it steady so that we could play too. Odessa is so sweet and is one heck of a Dj. Kimberly was so warm and sweet always letting me know the fun activities and encouraged us to play and have fun. And xavio is just a riot. He made bingo so much fun. Everyone in the entertainment team was so much fun and if I forgot your names I'm sorry. we super appreciate you!!! The bartenders at the kid pool bar was our all time favorite!!!! Lenois, Avian, and Dwayne are the g.o.a.t.'s. They went above and beyond. They kept the yummy frozen drinks flowing. I got to try so many different pretty delicious drinks it was amazing. The shot of overproof rum nearly killed me but after my eyes stopped watering I felt pretty great. Juvaun and Dwayne R. at the adult bar were also really awesome bartenders . And Shane at the adult bar too At the stage bar Samantha was my favorite. She always remembered me and my drink order without me having to ask. Our favorite restaurant was fusion. They were so accommodating and awesome. We are there three days in a row. Doneisha was our waitress twice and she is so amazing. So nice and genuine. She made great suggestions for us to eat and let us order from all three of the fusion restaurants. She made us feel like vip. Shauna Kay was also a waitress for us at fusion and she was also amazing. Fast service and always made to feel welcomed. She even stopped by to say good bye to us before we left on our last night. Stacy the hostess at fusion was so helpful. She made sure we got exactly what we wanted and was so sweet while she was helping us. Tina at fusion is also on my list of the amazing staff that went above and beyond to make us have such an amazing trip. Renee at urban time was very nice an accommodating when I was still not feeling well she was very sweet and understanding of my unfortunate stomach issues. (It started on the plane and was not caused by the Hyatt) Miguel the driver was also super awesome! He got me to a grocery store to get sick supplies! He was so kind and understanding. When he picked us up I was still very sick and he quickly got us to the hotel and wasn't mad that I had to stop halfway there to toss my cookies. This trip was the best trip ever of my life! Despite the illness on the first day. The staff of Hyatt zilara is sincerely amazing and I can't wait to see them again!!! Read less