Hyatt Zilara Rose Hall

Montego Bay, Jamaica

Virgin rating

Islandz
Zilara Room
Swim-Up Junior Suite King
Zerenity Spa
Lobby
Zilara Room
1-Bedroom Ocean Front Suite Living Area
The White Witch Golf Course
Junior Suite Bathroom
Swim-up Junior Suite
Spa Pavilion
Flavourz Bar
Oceanview Junior Suite Double
Islandz Bar
Swim up pool to Zilara Rooms
One Bedroom Butler Swim Up Suite
A video preview image
Islandz
Zilara Room
Swim-Up Junior Suite King
Zerenity Spa
Lobby
Zilara Room
1-Bedroom Ocean Front Suite Living Area
The White Witch Golf Course
Junior Suite Bathroom
Swim-up Junior Suite
Spa Pavilion
Flavourz Bar
Oceanview Junior Suite Double
Islandz Bar
Swim up pool to Zilara Rooms
One Bedroom Butler Swim Up Suite

The hotel

A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.

Amenities

  • Tennis
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board. 

Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.

Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.

Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.

Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.

Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.

Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).

Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.

2-tiered swimming pool and 1 hot tub. Cabanas*.  Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.

* Denotes local charge.

Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5355)
  • Very good (1351)
  • Average (571)
  • Poor (249)
  • Terrible (231)
Image of the Tripadvisor rating Good trip, but I was starting to feel a little bored

Sep 9, 2024 BarryS849 Madison, Wisconsin

My wife and I celebrated our wedding anniversary at Hyatt Zilara Rose Hall. After clearing customs at the airport, there's a Hyatt Lounge near the baggage carousels where you can book a shuttle ride to the resort. The lounge has a couple TVs and some bottled water. A round-trip ride from the airport to the resort is about $40 per person. The… Read more
My wife and I celebrated our wedding anniversary at Hyatt Zilara Rose Hall. After clearing customs at the airport, there's a Hyatt Lounge near the baggage carousels where you can book a shuttle ride to the resort. The lounge has a couple TVs and some bottled water. A round-trip ride from the airport to the resort is about $40 per person. The trip takes about 10 minutes. The resort is completely fenced in with several security guards on property. The good- 1. The housekeeping person and mini fridge stocker did great jobs. 2. The food was very good at all of the sit down restaurants that we tried. The service at the restaurants was hit or miss. We received excellent service at Urban Heat, Petit Pariz, Choicz Buffet, and lunch at CalypZo. 3. Barefoot Jerkz was my personal favorite for lunch. The Jerk Chicken or Jerk Pork is a must do. 4. There was a fun Jamaican themed party on Friday evening during our stay where local vendors would bring their crafts to sell and the buffet moved outside with several Jamaican dishes to try. 5. The pool and beach were very nice. The sand is a lot nicer close to the pier and ocean gazebo. The beach near the Zilara pool has a lot of rocks. The water was clean without too much seaweed in both locations. 6. The resort was very clean. The bad- 1. The second that you step foot onto the property, The Playa Collection vacation club sales people try to get you to come to their presentation. We had to say no to 3 different people before we were left alone. This is our vacation and we don't need to be sitting through a high pressure sales presentation. 2. Our servers at both Jamican Rootz and Fuzion weren't very cheerful and just seemed to be going through the motions. 3. The activities seemed limited compared to what I was expecting. I was expecting something like a land version of a cruise ship, and was disappointed in the number and variety of activities throughout the day. The resort should hire a good cruise director to liven things up. 4. Everything was open on weekends, but on weekdays a lot of bars and restaurants were closed. I heard complaints from some people that we talked to that the sports bar hadn't been open for several days during the week of our trip. 5. I felt as though I was trapped at the resort. On most vacations that I take, we venture out on our own and do a few hikes during the week. This really wasn't an option here. If you want to venture out, your best option is to book an excursion while on the property. Most of the available excursions were about $100-$200 per person. 6. The walking path between Ziva and Zilara is a little dangerous at night. Walkers have yield to 6 person golf carts that carry passengers between Ziva and Zilara. There should be a dedicated walking path that carts aren't allowed on between the resorts. 7. If you go on the beach at night, make sure to bring some bug spray for your feet and ankles. There are sand fleas. I'm glad that I tried Hyatt Zilara, but I don't think that I will be making a return trip. Read less
Image of the Tripadvisor rating Absolutely Good Service and Great Food!

Sep 8, 2024 Simone C

This is my honest review as a self-described critic. Coming into the weekend, I had high expectations but was initially disappointed because I was expecting a newer hotel. Being a bit spoiled, I stayed in my room at first, but a few staff members encouraged me to explore the property and experience all it had to offer. Let me start with the… Read more
This is my honest review as a self-described critic. Coming into the weekend, I had high expectations but was initially disappointed because I was expecting a newer hotel. Being a bit spoiled, I stayed in my room at first, but a few staff members encouraged me to explore the property and experience all it had to offer. Let me start with the grounds—very well-maintained, and I’d give it a 4/5. As for the beach, it’s by far the cleanest compared to most hotels along the strip leading to Falmouth, so I’d rate it 5/5. Now, onto the service. My first interaction was with Ingrid and Toni-Gaye at the Aroma Coffee Shop. They were incredibly helpful, going out of their way to ensure I got the smoothie I wanted—thank you, ladies! Then, I had a great experience at Calypso with Manager Clinton, who came to check on us. The burger was amazing—definitely try the burgers there! My only critique would be that the plates didn’t match the Calypso theme; bright orange and blue plates would add a nice touch. The property has so many restaurants, and I recommend trying them all. Choices offered the best breakfast experience—so much variety, and it felt like the menu was updated daily. Compared to newer hotels, where the menu stays the same, this was refreshing. I also appreciated that Restaurant Manager Partha made sure every guest, including me, was satisfied. That level of attention to detail really impressed me. A special mention goes to Chef Oneika. When I mentioned oxtail was only on the dinner menu, she made it a point to serve it for both my sister and me the next day. Now, that is prioritizing the guest! For lunch, Jamaica Roots stood out—the Rundown Shrimp and Fish Tea were incredible. Service across the property was consistently 5/5. Every staff member I encountered, whether they assisted me or not, was pleasant and helpful. For example, the groundmen who noticed that I could not find the Fuzion and took me to the location. I also tried Petit Pariz (French), Di Roza (Italian), and Fuzion (Asian), where the best meal I had was the fried noodle dish. Special thanks to Saskia and Theodore from Fuzion for their patience, especially Theodore, with my soup issue after learning that I was suffering from an over-eating situation. Thanks to Dalmane of Di Roza for providing us with the towels to have our hands cleaned. Overall, I highly recommend this hotel as the best in Montego Bay, even though it’s not the newest. A quick tip: scan the back of the keyholder for restaurant info. One suggestion for the Front Office Manager—ensure guests are informed of all amenities upon check-in, and it would be a nice touch to offer refreshments during check-in instead of having everyone wait in line. This hotel is a MUST VISIT if you’re in Jamaica! Read less
Image of the Tripadvisor rating Elegant but average

Sep 8, 2024 moniquelewis12 Tampa, Florida

Nice resort, customer service amazing , room service is great but food and entertainment is very average. Most of the time, i wasn’t satisfied with my meal which is unfortunately for such an elegant hotel.
Image of the Tripadvisor rating A must!!

Sep 7, 2024 jfaison25 Havana, Florida

This all-inclusive is a must. I would highly recommend to anyone. Everything was on point. I will definitely visit again.
Image of the Tripadvisor rating Excellent

Sep 5, 2024 MikeArbucci

This was our fifth or sixth time at this beautiful resort. We are Hyatt Globalists and were treated to a great upgrade. Thank you to Kay and Dezreen for making that happen. We also enjoyed a yummy special dinner from Chef Ralford (Urban HeatZ), and the customer service from Partha (F&B mgr) and Nicola (ChoiceZ) was outstanding. I also really… Read more
This was our fifth or sixth time at this beautiful resort. We are Hyatt Globalists and were treated to a great upgrade. Thank you to Kay and Dezreen for making that happen. We also enjoyed a yummy special dinner from Chef Ralford (Urban HeatZ), and the customer service from Partha (F&B mgr) and Nicola (ChoiceZ) was outstanding. I also really appreciated LaRue at the Concierge/WOH check-in desk--she took great care of us when we had a small issue with our door malfunctioning. The beach is a protected cove; the water was so calm and clear. Yes, there's some seaweed, but so what? It's still beautiful. I wish I were there right now instead of landlocked in the midwest US! The pools are gorgeous, especially the infinity pool and waterfalls on the Zilara side. We enjoyed the peace and quiet at the pool during the morning hours (before 10:30 AM) and in the evening. When the Z-Crew is blasting the music (and I mean, literally, blasting), we left and went to the beach. It's too noisy and raucous for those of us who just want to relax--but I suppose that's what the beach is for! Service at the pool and beach was excellent; thanks to the wonderful team who kept us fed and hydrated. Lots of great food at this all-inclusive... but really, your best bet is the Jerk Hut. The jerk chicken, rice and peas, and scotch bonnet sauce are the BEST, and it's the food I look forward to the most when visiting this resort. The other restaurants are fine (maybe not quite as good as in the past--cost cuts seem to be a thing), certainly a cut above most other AI resorts out there, but if you ask for something special, the staff will always do their best to make it happen, which is awesome! Grounds crew kept the resort looking beautiful. Landscaping was beautiful and tropical, and everything was nicely maintained. Areas for improvement: -Some storm damage and wear-and-tear on the resort superstructure is visible; hopefully there are some renovations/repairs planned. Didn't detract from our visit, but maybe it could be an issue if left unresolved. -Fitness center equipment maintenance and cleaning needs some attention. -Volume of music during the mid-day at the Zilara pool needs to be more reasonable so it's not ear-splitting -Personal speakers--resort policy is that these are not permitted right? Please police this better. It's super annoying when guests bring these and blast their tunes right next to you. Overall, we had a blast and we look forward to returning! Read less