Hyatt Ziva Rose Hall

Montego Bay, Jamaica

The hotel

Following a multi-million dollar renovation, the All Inclusive Hyatt Ziva Rose Hall offers a huge range of room options, all with gorgeous views of the surrounding tropical gardens or the ocean. You can even choose a room with direct pool access or upgrade to Club Level for special privileges. Tucked between the mountains and the sea, it’s hailed as a paradise of rest, relaxation and recreation and rightly so! Prepare yourself for 'Service from the Heart!' — a genuine warm Jamaican welcome and service with a smile. For something a little special, head to the spa for a relaxing massage or body wrap. Whilst you do, the kids can play with other youngsters at their very own club, building sandcastles or getting stuck into some arts and crafts. With regards to restaurants, you’ll find plenty on your doorstep — at the Ziva, there’s a whole range of world cuisines to choose from! Visit Italy one night, Brazil the next and Asia when the mood takes you. We doubt very much you’ll be homesick but if you are, head to Union Jack’z — an English tavern that not only serves pub favourites but also features live music too. Alternatively, sip on cocktails on the rooftop at the Moroccan-inspired Fez.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Volley Ball

Where is it

Located on the historically famous plantation estate, Rose Hall, approximately 15 minutes outside of Montego Bay. Overlooking a pristine white beach with a backdrop of the lush, tropical Blue Mountain ridge and two world class championship golf courses. Transfer time from airport: 15 minutes.

Hotel information

277 rooms and suites. All of which are air-conditioned with furnished terrace or balcony, satellite TV, telephone, WiFi access, mini-bar, tea/coffee maker, safe, hairdryer and iron and board. Ziva Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Ziva Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Club Level Rooms are located on the 5th floor of the main building, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years). These rooms include Club Benefits and access to the Club Lounge.

Ziva Oceanfront Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Swim-Up Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanview Junior Suite with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanfront Junior Suite with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanview Butler Junior Suite with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanview Suite with separate living room and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years). These rooms include Club Benefits and access to the Club Lounge.

Ziva 1-Bedroom Oceanview Swim-Up Suite with separate living room and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years). These rooms include Club Benefits and access to the Club Lounge.

Ziva 1-Bedroom Oceanfront Butler Suite with separate living room and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years). These rooms include Club Benefits and access to the Club Lounge.

Presidential Suite with separate living room, bathroom with whirlpool tub for two, dressing room and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years). These rooms include Club Benefits and access to the Club Lounge.

Hyatt Ziva guests can choose from 8 distinctly different restaurants and 5 bars. Fine dining options at à la carté and gourmet buffet restaurants at Hyatt Ziva include: Choicez (buffet/breakfast, lunch and dinner), Calypzo (Caribbean cuisine), Brazil (serving Brazilian flavours as the name suggests, open for dinner), Barefoot Jerkz (Jerk shack), Fuzion (modern Asian cuisine, dinner only), Di Roza (Italian cuisine, dinner only), Bitez (serving fresh sandwiches and salads, open 10:00am-10:00pm), Horizons (open-air bar), Grindz (coffee bar), Fez (rooftop bar), Stirz (piano bar), Lagoonz (swim-up bar), Union Jack’z (English pub). 24-hour room service.

Regular evening entertainment including live performances, shows and music.

A relaxing swimming pool and an activities pool. 1 oversized hot tub. Zen Spa*. Fitness centre. Water sports including kayaking, sailing, snorkelling and diving. Beach volleyball, basketball and aerobics. 2 golf courses*. Kids' club.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. Gift shop. Car rental*.

* Denotes local charge.

Please note: children under the age of 18 years old are not permitted to stay in any swim-up room categories.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3246)
  • Very good (959)
  • Average (304)
  • Poor (118)
  • Terrible (101)
Image of the Tripadvisor rating BEST TIME OF MY LIFE!!

Apr 14, 2021 roschell47

Prefect trip! EVERYTHING and the staff was AWESOME. I wish I could name everyone. Just to name a few Richard, Heartlan,Shunakay,Toya,Julio,Toniann,Kenroy,Cadine,Michael,Kasuli,Dabeto,Keaton,Keron,Ricardo.
Image of the Tripadvisor rating Outstanding stay!

Apr 12, 2021 erickam792021

My recent stay was phenomenal! To begin with, sanitation mats were outside the main lobby’s building for shoes, as well as a hand sanitizer dispenser when my family and I arrived from the airport shuttle which “wowed” my family and I. We arrived around 2:00 pm, and our room was available for check-in. The room was clean and looked as appealing in… Read more
My recent stay was phenomenal! To begin with, sanitation mats were outside the main lobby’s building for shoes, as well as a hand sanitizer dispenser when my family and I arrived from the airport shuttle which “wowed” my family and I. We arrived around 2:00 pm, and our room was available for check-in. The room was clean and looked as appealing in person as it did online. All staff persons showed outstanding hospitality and were consistently friendly. The food and drink selections were plentiful, and all of the food and drinks tasted superb. My family and I can not wait to vacation at the property again! Read less
Image of the Tripadvisor rating FANTASTIC VACATION -- Thank you to ALL at the ZIVA Rose Hall!!

Apr 12, 2021 VacayJoeD

Each & every staff member we came across was super nice and professional. Our family fell in love with the resort and all the fun that came along with it. We will definitely be coming back here again. The food was fantastic. The breakfast spread was always bountiful and beautiful. Smoked salmon, no problem mon. More champagne for… Read more
Each & every staff member we came across was super nice and professional. Our family fell in love with the resort and all the fun that came along with it. We will definitely be coming back here again. The food was fantastic. The breakfast spread was always bountiful and beautiful. Smoked salmon, no problem mon. More champagne for breakfast? No problem Mon. We loved so many of the wonderful people working there from housekeeping to the pool bars to the food servers. I wish I could remember everyone's name... Leonis "Lenny", Recardo, Ishmail, Mikhael were just a few of the standouts. I am embarrassed I didn't write everyone's name down. The housekeeping was fantastic. Room service... fantastic (but you do have to wait a bit so be prepared). I researched a number of AI resorts in Mobay & am beyond excited we chose to stay here. Do yourself a favor and come here too!! You will love it!! Read less
Image of the Tripadvisor rating Great service and property very convenient to airport

Apr 10, 2021 davidhQ4011YG

We just came back from 5 nights here. Kids (10 and 13) really enjoyed the pools, the protected ocean swimming area and the ping pong. We enjoyed the dining variety and the only complaint is that the fish was always very over cooked. I had a beautiful piece of snapper that was almost inedible and my sons lovely looking salmon was very dry from… Read more
We just came back from 5 nights here. Kids (10 and 13) really enjoyed the pools, the protected ocean swimming area and the ping pong. We enjoyed the dining variety and the only complaint is that the fish was always very over cooked. I had a beautiful piece of snapper that was almost inedible and my sons lovely looking salmon was very dry from overcooking. Might be a local thing. We had a butler service ocean front room and the service was very nice. Please bring lots of $5 bills for tips. These people work hard and depend on us to help them make a living. Read less
Image of the Tripadvisor rating Keep up the good work Hyatt!

Apr 8, 2021 alibud80 Miramar, Florida

I revisited Hyatt Ziva for the Easter weekend and overall I had a good time. It was a family trip including 4 adults and 4 kids between the ages of 1 and 5. Covid Procedures The resort was clean. They made an attempt to have hand sanitizing stations conveniently located throughout the hotel. They provided hand sanitizers in the rooms and I saw a… Read more
I revisited Hyatt Ziva for the Easter weekend and overall I had a good time. It was a family trip including 4 adults and 4 kids between the ages of 1 and 5. Covid Procedures The resort was clean. They made an attempt to have hand sanitizing stations conveniently located throughout the hotel. They provided hand sanitizers in the rooms and I saw a worker walking around sanitizing the couches and lounge chairs on the property. I am not sure if all of this really helps but it certainly helped to make us feel more relaxed. We were required to wear a mask in the stores and upon entering the restaurants and bars and bathrooms etc. This was strictly enforced. The staff members all wore their masks diligently. I did not see an instant of this rule being violated and sincerely appreciated that. The hotel provided a quick and free Covid test for guests staying longer than 3 days. So you don’t have to leave the resort before travel long back to the US. Now this is a family resort located on the beach so lots of people were walking around with no mask but in areas that could be controlled I think the hotel made a great effort to enforce specific policies and people were coherent. Resort Amenities & Restaurants Well unfortunately we didn’t get to experience all of the restaurants on property as they were all booked up so my advise would be to make reservations before you even get there because apparently they go quickly. For the restaurants we did try, an Italian, Asian fusion, Jerk Hut, Sports bar and some other type of Fusion...they were decent. So far, I haven’t been to a restaurant at an all inclusive resort that had amazing food but it’s all about being worry free and convenient for the kids and this resort definitely provides that. The food was decent and the kids found stuff they loved and ate continuously. So overall we were well fed. There was only one restaurant open for lunch though and after 3 days, we went through everything on the menu. I would suggest opening another restaurant for lunch or changing the menu every couple of days. The drinks were decent. Blended fruit punches, rum punches, various other cocktails and house wines. You could even buy wine by the bottle if that’s your thing. Not much for little kids to do....passed by the kids club a couple times but it was closed. They did put up a huge slide and rock climbing thing one day which looked exciting but was definitely too old for my kids. They did however enjoy getting their faces painted and having popcorn and cotton candy. The kids also enjoyed going to a pastry store they had and getting candy and ice cream. They offered some pretty good coffee too. Hats off to the staff members. They were professional, welcoming, helpful and followed the Covid protocol. So unfortunately, I have to give some constructive criticism. 1. I waited way too long for my room. I got there at 12PM and did not get assigned a room untilI 4PM. I have 2 young kids and it was very inconvenient. We requested a joint room and was told one was ready but not the other. The first thing I like doing when I arrive at a hotel room during Covid is sterlitlize, wipe high touch areas, hang up clothes etc. There was a 12PM travel restriction on the day we checked in so everyone got there before 12....I kind of feel like management should have anticipated this would have been the case and made better preparations so we could have gotten our rooms a little early. 2. We got married here. We revisited the hotel we honeymooned after and they provided a lovely bottle of wine and a room upgrade. Not expecting either or both but I think these personal touches really helps to differentiate an ordinary hotel from a high quality hotel that personally makes an effort to make their guests feel special. Overall though they have maintained their quality of service and we enjoyed our stay. Keep up the good work Hyatt. Read less