Hyatt Ziva Rose Hall

Montego Bay, Jamaica

Virgin rating

The hotel

The All Inclusive Hyatt Ziva Rose Hall offers a huge range of room options, all with gorgeous views of the surrounding tropical gardens or the ocean. You can even choose a room with direct pool access or upgrade to Club Level for special privileges. Tucked between the mountains and the sea, it’s hailed as a paradise of rest, relaxation and recreation and rightly so! Prepare yourself for 'Service from the Heart!' — a genuine warm Jamaican welcome and service with a smile. For something a little special, head to the spa for a relaxing massage or body wrap. Whilst you do, the kids can play with other youngsters at their very own club, building sandcastles or getting stuck into some arts and crafts. With regards to restaurants, you’ll find plenty on your doorstep — at the Ziva, there’s a whole range of world cuisines to choose from! Visit Italy one night, and Asia when the mood takes you. We doubt very much you’ll be homesick but if you are, head to Union Jack’z — an English tavern that not only serves pub favourites but also features live music too. Alternatively, sip on cocktails on the rooftop at the Moroccan-inspired Fez.

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant

Where is it

Located on the historically famous plantation estate, Rose Hall, approximately 15 minutes outside of Montego Bay. Overlooking a pristine white beach with a backdrop of the lush, tropical Blue Mountain ridge and two world class championship golf courses. Transfer time from airport: 15 minutes.

Hotel information

277 rooms and suites. All of which are air-conditioned with furnished terrace or balcony, flat-screen TV, telephone, WiFi access, mini-bar (stocked daily with water, beer, and soft drinks), tea/coffee maker, safe, iron and ironing board, bathrobes, slippers, toiletries, and hairdryer.

Ziva Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Ziva Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanfront Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Swim-Up Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanview Junior Suite with additional seating area, separate bathtub and rainfall shower, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanfront Junior Suite with additional seating area, separate bathtub and rainfall shower, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanview Butler Junior Suite with additional seating area, separate bathtub and rainfall shower, personal butler and concierge services, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanview Suite with separate living room, and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanview Swim-Up Suite with separate living room, and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanfront Butler Suite with separate living room, personal butler and concierge services, and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Club King and Club Double rooms are also available, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

From December 21, 2023 to April 30, 2024 guests who book the Club rooms will receive the following:

  • Private check-in and check-out in an exclusive area
  • Premium in-room mini-bar set-up
  • Exclusive Club access with premium beverages and canapés between 3:00 pm – 6:00 pm at FeZ Bar.

Arrivals from May 1, 2024 onwards, all new bookings will have the following amenities:

  • Private check-in and check-out in an exclusive area
  • Exclusive Club access with premium beverages at the Stirz Lobby Bar between 4:00pm–6:00pm.

Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery). BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food). LagoonZ (swim-up pool bar),  StirZ (piano bar), ShakerZ (open-air bar), Fez (rooftop bar). GrindZ (coffee house). Reservations will be required for some of these restaurants.

Daily activity schedule and regular evening entertainment including live performances, shows and music.

2 outdoor swimming pools and 2 whirlpools. Poolside cabanas*. Zen Spa*. 24-hour fitness centre. Kids' Club. Water sports including kayaking, sailing, snorkelling and diving. Beach volleyball, basketball and cornhole. Dance lessons. Daily fitness classes including yoga, pilates, boot camp, and water aerobics. Teen Club with games room. 2 golf courses*.

Complimentary WiFi access. Laundry/dry-cleaning service*. Concierge. Gift shop. Complimentary parking. Ziva guests only have access to Ziva properties and its included amenities and facilities.

* Denotes local charge.

Please note: children under the age of 18 years old are not permitted to stay in any swim-up room categories.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4387)
  • Very good (1269)
  • Average (441)
  • Poor (219)
  • Terrible (178)
Image of the Tripadvisor rating Beautiful grounds but time for a renewal

Dec 2, 2024 Rochelle R

This is a beautiful property with a very courteous staff. The food in some restaurants is excellent. The breakfast is very good. The rooms need a refresh - and there is a horrible very heavy deodorizer being pumped throughout the hallways - it gives me a horrible headache. ( smells like the cheap air freshener you get at the car wash) I have… Read more
This is a beautiful property with a very courteous staff. The food in some restaurants is excellent. The breakfast is very good. The rooms need a refresh - and there is a horrible very heavy deodorizer being pumped throughout the hallways - it gives me a horrible headache. ( smells like the cheap air freshener you get at the car wash) I have asthma and it’s hard to breathe. The gift shop does not have good things to buy. For an all inclusive they do a great job! The room service took 2 hours and 20 minutes to come. In my opinion this is mot a 5 star experience but closer to 4 stars. The grounds are beautiful! Still a great trip but if you are looking for ultimate luxury this is not truly 5 stars. Read less
Image of the Tripadvisor rating Not recommended

Dec 2, 2024 Pathfinder580264 Aruba

Very disappointed in our stay at the Hyatt ziva rose hall The hotel is in need of an update If you do book please book suites in the updated building those are very nice. Room was very old and rusted. Hallway carpets were damp and blowers everywhere to dry carpet. Cockroach found in room Damp and smelly Service is terrible with management All… Read more
Very disappointed in our stay at the Hyatt ziva rose hall The hotel is in need of an update If you do book please book suites in the updated building those are very nice. Room was very old and rusted. Hallway carpets were damp and blowers everywhere to dry carpet. Cockroach found in room Damp and smelly Service is terrible with management All other service departments were good and efficient. Pool service - Samantha was great and bar service all bars were great Onique and front desk was very helpful friendly. Service at spa was very friendly and efficient. Newer section with suites is much nicer Read less
Image of the Tripadvisor rating Worst hotel experience

Dec 1, 2024 David K

I didn’t expect that the Hyatt would have the worst quality . I stayed few years back at Hyatt ziva cancun and it was terrific . This time this hotel was really ridiculous . We all got sick started with my little 3 years old daughter , then my son my wife and myself . We had food poisoning and throwing up for 2 days .this is in addition to… Read more
I didn’t expect that the Hyatt would have the worst quality . I stayed few years back at Hyatt ziva cancun and it was terrific . This time this hotel was really ridiculous . We all got sick started with my little 3 years old daughter , then my son my wife and myself . We had food poisoning and throwing up for 2 days .this is in addition to horrible food quality , rooms are so old and everything is broken or not working . Horrible experience Read less
Image of the Tripadvisor rating Hyatt Ziva - Best Vacation Experience

Dec 1, 2024 Leah S

This was our second visit to Hyatt Ziva. We had such a wonderful trip the first time we brought 30 members of our family back with us for this trip. The hotel staff cannot do enough for you, they are so helpful & so kind. I felt especially taken care of as they were always looking out for my children too. Jodi-Ann, Jahvai & Christopher were our… Read more
This was our second visit to Hyatt Ziva. We had such a wonderful trip the first time we brought 30 members of our family back with us for this trip. The hotel staff cannot do enough for you, they are so helpful & so kind. I felt especially taken care of as they were always looking out for my children too. Jodi-Ann, Jahvai & Christopher were our butlers & I truly cannot image the trip without them. Read less
Image of the Tripadvisor rating Could have been better...

Dec 1, 2024 Praveen G

Clean property and clean rooms. Staff was helpful and attentive. But improvements areas: - keep enough towels in room. i had to call 2 days in a row to get additional towels - keep enough beach towels; all the days they ran out of beach towels. have to use wet towels! - on one of the days there was an altercation with a guest, and one of the… Read more
Clean property and clean rooms. Staff was helpful and attentive. But improvements areas: - keep enough towels in room. i had to call 2 days in a row to get additional towels - keep enough beach towels; all the days they ran out of beach towels. have to use wet towels! - on one of the days there was an altercation with a guest, and one of the staff assaulted the guest. simply not acceptable... - lack of decent kids play area. having an arcade or kids playground would be better - limited food choices; and good luck finding seating at the restaurants. restaurants have to be reserved 1-2 days in advance. restaurants don't take walk-ins and most of the are open in the evening only. at the buffet, they kept running out of food, and the lines for omelettes were too long. Read less