Jewel Grande Montego Bay

Excellent stay and service. Hotel staff super friendly, great views, the beach is nice. The pool is ok (doesnt get a lot of sun). Night shows are really great as well as all the events the resort pits together. The entertainment staff is excellent and friendly. Kids club is nice, my 5 year old wanted to go every day. Staff to call out , from the Sentry Pool bar, Kavoy and Kerrol were amazing to me and my family. Aneisha from the pool arra serving customers was excellent and so kind. The kids club entire staff. Also entertainers especially Carmela and Mika were above and beyond. Read less

I spent a week with my family at Jewel Grande. We were so positively impressed by the hotel. The facilities are good, and there is a home and friendly feeling everywhere. The staff is the nicest we have ever experienced and made our stay so special. The entertainment team with Micah, Whitney and Carmela were so lovely and made afternoons and nights really fun. Wonderful pool and bar services. Anisha and Convoy were always attentive to us. My 5 years old would love staying at KidsClub. Very caring staff there as well. We felt very safe, and they had any service someone would need, from taxis, photographers, tours and others. Good food and we loved when they had “special grills” events. Every night there was a different show. Food was very decent (hit or miss but in general good!) and amazing service. Big enough to have all amenities and small enough to know the people. I would definitely come back. We went with our 1yr old, 5yr old and 12yr old. Read less

We spent five nights leading up to Thanksgiving in one of the amazing 3 bedroom ocean front villas at the Jewel Grande. Our accommodations were incredible, with beautiful views and just steps from the ocean. Leading up to the trip we were uncertain about the butler concept, but Chantell and Hermique were wonderful and their kindness added much to the trip. The layout of the resort is also lovely and my six year old enjoyed the kids club. The beach isn't huge but the water was lovely and we had a blast on the Hobie sail. We also loved the juice bar, coffee shop, and all of the staff who were outstanding. For potential guests I recommend not facing the Sentry tower if they have toddlers or babies since there are nightly outdoor shows in front which are very loud. There are two other buildings and I imagine they would be much quieter. This hotel will allow tips and I wished we had more $1s and $5s on hand and there is no ATM on property. We enjoyed our breakfasts and dinners greatly but the outdoor lunch options leave something to be desired. However, the indoor buffet is open at lunch and had great options. The only other negative feedback I have to offer is that the hot tubs were all out the whole time and I saw no one working on them. This was a shame because the pools were cold after recent rain and the main hot tub is in a stunning location that would have been amazing to enjoy. Overall I highly recommend this resort and did not want to leave when our five nights were up. Read less

Add about 10 years of stays onto these pictures… not as nice as pictures. Our room was a tad run down. Our toilet didn’t flush and after repaired, made noises the entire stay. Broken blow dryer. Full kitchen, but no silverware, dishes or equipment to use it. Old uncomfortable furniture. No internet to the tv, so scratch your apps and Roku hookups. Make sure you’re on the same schedule as your partner, no way to shield lights to bathroom sink and shower. Not that we planned on staying in our room a lot, but we definitely like to wind down before bed. We had to call for towels a lot. We had some weird stuff happen with being called a lot. One day, we received 2 calls on if our AC was working, we never called. Room service brought us a delivery of paper towels. Another day, robes and slippers. They said we ordered them. Like the AC, we didn’t call for those things. Then we had someone knock on our door after 9:30pm. We missed the first knock as we were in bed. Second knock, there was a note on the door. Telling us, internet would be down and workers in our room the next day. Then a third visit to make sure we understood the letter! Why on earth would they book rooms with repairs needed or wait until we leave. If you’re an early riser and want coffee, choose your building wisely. 3 buildings: one had no coffee, middle building didn’t open until 8am and the third with buffet has a 6:30 cafe. So, downstairs, thru parking lot, a path and then to the other building for coffee every morning. I was GRUMPY. Room service would take longer and who knows if it’s made as asked. The buffet is open for breakfast and lunch only. They seat you and tell you to go get food. We would be almost done eating by the time a server came with water or offered coffee. This drove me nuts. I started bringing my own drink. Plan wisely, because the restaurants don’t open until 6pm. There was an outside quick grill cafe near the pool and of course room service. Most of the food was average and I would say desserts, below average. We enjoyed the Asian restaurant the most. Didn’t get to the steakhouse, as they were closed. Be prepared to wait for dinner. Some nights they close restaurants, making it 45-60 min wait! My man got suckered into paying for the private sunset dinner in gazebo. It started late, we waited for 15 mins. No sunset, it was already down. Very cheesy layout. Cheap everything. We quickly realized, it was the same food we ate in the resort. More important, our server stood behind us majority of the dinner, making it uncomfortable. We made the best of it and laughed. Mixed drinks are very syrup oriented. Be specific for what you want in them. The first night, we ate late at the Seafood restaurant. Even though it was an all inclusive resort, we were told no wine. I was duped into a $95 of wine. To find out 3 days later, they did have wine included in the package! Very annoyed. The pools are positioned to only get sun a few hours. No wonder they were always empty. Due to the storm for the first few days, it may have impacted the pool temperature. It was way too cold. I didn’t go swimming at all! I was looking forward to the swim up bar, but heck no. Don’t worry, the ocean is warmer. Drinks will take FOREVER down there. This is definitely a family resort, many kids. Get out there and mark a spot. One day, we got chairs near palm trees. Made it nice for a little shade. Resort entertainment was 5/10, nothing exciting to write about. One night had some interesting dancers. They were quite talented. I was actually disappointed with resort activities. We booked an excursion thru resort to Ocho Rios and Donns Falls. Driver and travel guide were both nice. Decent van with 2 other couples. We were thankful for the crew, as it was a 90 min drive there. The first stop was ocho, mini hike up waterfall rocks, jump in little pools, larger pool and rope swing. We were there an hour and our GUIDE was amazing. He had all of our phones around his neck, took a zillion pics/videos. The second stop, was about the most opposite experience. A large group was added to our 6. They were rude and ruined the experience. So bad, we and another couple quit the hike 10 mins in. Didn’t do it. We sat and waited an hour at the van. That of course is after you get thru the flea market of hard core sales man. It was such a bad day, we decided not to do anymore excursions. Resort gun was alright, but always had too many in there for my liking. We got a lot of walks along the water, back n fourth, as you can’t walk past property line. Also, loads of stairs at this resort. Now, for the bright spot, the spa. While it cost us another $1k for a few hours, our treatments were AMAZING. Skip the salt room, $50/pp and worthless. Seriously, CBD scrub/massage was amazing. 120 mins of bliss. My favorite 120 mins on the entire 6 nights. Majority of staff were nice and accommodating. Bringing loads of $1s was a great help and tipping seemed to get more done faster… sometimes. In all, we spent about $6k for everything and felt ripped off. It didn’t help that we only had 3 sunny days, as there was a late storm that hit the island. It actually closed down a lot of stuff, including closing schools. It’s safe to say, we learned a lesson, more research and we won’t be back. Read less