Jewel Grande Montego Bay

Montego Bay, Jamaica

Virgin rating

The hotel

If you're looking for a tranquil slice of Jamaican paradise within an idyllic private cove, the Jewel Grande is for you - the ultimate in luxurious comfort. Sparkling pools and calm shores await you, complete with thoughtful concierge service to ensure full relaxation and ease. Plus, eight all inclusive restaurants (as well as a variety of cafes and bars) are sure to keep mouths watering and cravings satisfied. The whole family is catered for here, with kids clubs and teen lounges that are perfectly equipped to entertain, non-motorised water sports, and a tempting world-class spa. Montego Bay’s best amenities and attractions are also all within easy reach – that’s if you can bring yourself to leave this stunning resort.

Amenities

  • Kids Club
  • Teen Club
  • Anniversary and special occasions
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

This hotel has a prime beachfront location, within its own private cove in Montego Bay. Transfer time from Sangster International Airport: 15 minutes.

Hotel information

217 apartment-style suites, all of which include a private balcony with ocean views, air-conditioning, WiFi, coffee maker, mini-bar (restocked daily with water, soda, juices and beer), luxury bath products, flat-screen TV, Bluetooth speaker, iron and ironing board, and safe. 

Oceanfront Junior suites have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All inclusive of: unlimited access to all restaurants, eateries and bars, including unlimited premium spirits, popular beers and wines, plus complimentary 24-hour room service (hours and days of operation may vary). All activities and entertainment unless otherwise stated. 

Oceanfront Premium Junior Suites are situated on upper-levels, with a large sitting area and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

One Bedroom Romance Ocean View Suites have a separate living and dining area, fully equipped kitchen, en-suite washer/dryer and an open tub in the bedroom. The luxuriously appointed master bedroom features 1 king-size bed, sleeping maximum 2 adults. 

One Bedroom Resort View Suites include an expansive balcony, elegant decor, separate sitting area with sleeper sofa, and a spacious bedroom with 1 king-size bed, sleeping maximum 3 adults. 

One Bedroom Oceanfront Suites feature a separate living and dining area with sofa bed, fully equipped kitchen, en-suite washer/dryer, and direct sweeping views of the Caribbean Sea from the balcony. The luxuriously appointed master bedroom features 1 king-size bed, sleeping maximum 3 adults. 

One Bedroom Grande Luxe Oceanfront suites are spacious and luxurious, and are the largest one-bedroom suites, with a separate living and dining area with a twin pull out sofa bed, fully-equipped kitchen, en-suite washer/dryer, and panoramic views of the Caribbean Sea from a prime oceanfront location. The master bedroom features 1 king-size bed, sleeping maximum 4 adults. 

Two Bedroom Resort View Butler Suites provide extra space, with 2 bedrooms and 2 and a half bathrooms, separating living and dining area with sofa bed, fully-equipped kitchen, and balcony with views of the resort. Butler service is included. The master bedroom features 1 king-size bed and the second bedroom has 1 queen-size bed, sleeping maximum 5 adults.

Two Bedroom Oceanview Butler Suites are as above, with views of the Caribbean sea from the balcony. 

Two Bedroom Oceanfront Butler Suites are as above, with prime oceanfront location and views. 

Three Bedroom Oceanfront Butler Suites are lavishly appointed, with terraces overlooking the Caribbean Sea. Butlers can cater to your needs from the fully equipped kitchen, which has an en suite washer/dryer, and the living room features a sofa bed. The master suite features 1 king-size bed, and there is 1 queen-size bed each in bedrooms 2 and 3, sleeping maximum 7 adults. 

Three Bedroom Penthouse Butler Suites feature luxury linens, fine kitchen appliances and dramatic ocean views from the top floor. There is a fully equipped kitchen, with butler service available. Each bedroom has a full bath, and there is a half bath in the parlour for guests. The master bedroom features 1 king-sized bed, and there is 1 queen-size bed each in bedrooms 2 and 3, plus a sofa bed in the living area, sleeping maximum 7 adults. 

The Three Bedroom Grand Luxe Penthouse Suite is an extra spacious penthouse suite, offering ultimate luxury with pristine views of the Caribbean Sea, which can be enjoyed from the private wraparound balcony, complete with hot tub. Three elegant bathrooms with granite countertops and premier bath products, fully-equipped kitchen with Butler service available. The master bedroom features 1 king-size bed, with 1 queen-size bed in both bedrooms 2 and 3, and a sofa bed in the living area, sleeping maximum 7 adults.  

8 restaurants; Jam-Mex Restaurant (authentic Jamaican and Mexican cuisine, open for dinner), Crickets Grill (casual eatery serving Jamaican cuisine, open for lunch), Orchids (gourmet buffet, open for breakfast, lunch and dinner), Moonstone Restaurant (Italian cuisine, open for dinner), The Fiery Pelican Outdoor Grill (casual eatery, serves burgers, Jamaican patties, nachos, and other snacks and drinks during the day), Le Bouchon (steakhouse, open for dinner), Pierside Restaurant (authentic Asian fusion and Teppanyaki style dining, open for dinner), Waves (international cuisine, open for dinner). 3 bars; The Lobby Bar (popular beers, fine wines, cocktails, alongside tapas and small plates), Morgans Bar (extensive wine, spirits, and cocktails), Rum Runner Bar (swim-up bar). 3 cafes; Ortanique (cafe and juice bar), Silver Cage (fit food, smart coffee, raw juice), The Sugar Cane Coffee and Ice-Cream (gourmet coffee, decadent ice-cream, pastries). 

Daily and nightly entertainment.

Beach and pool concierge service. Two outdoor pools and whirlpools. Grande full-service spa* with 14 treatment rooms, Himalayan salt lounge, fitness centre, steam and spa. Fitness centre, featuring LifeFitness® equipment (including treadmills, ellipticals and free weights). Private trainers available*. Yoga and fitness classes*. Private beachfront cabanas*. Non-motorised water sports including kayaking, stand up paddle boarding, sailing, and windsurfing. Kids club and teen lounge, with fun age-specific activities. Golf nearby*.

Complimentary resort-wide WiFi. Beach and pool concierge service. 24-hour room service. Butler service for guests in two-bedroom and above suites. Gift shop. 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1905)
  • Very good (332)
  • Average (114)
  • Poor (23)
  • Terrible (36)
Image of the Tripadvisor rating Excellent stay, great facilities, friendly staff.

Nov 26, 2023 Ezequiel G

Excellent stay and service. Hotel staff super friendly, great views, the beach is nice. The pool is ok (doesnt get a lot of sun). Night shows are really great as well as all the events the resort pits together. The entertainment staff is excellent and friendly. Kids club is nice, my 5 year old wanted to go every day. Staff to call out , from the… Read more
Excellent stay and service. Hotel staff super friendly, great views, the beach is nice. The pool is ok (doesnt get a lot of sun). Night shows are really great as well as all the events the resort pits together. The entertainment staff is excellent and friendly. Kids club is nice, my 5 year old wanted to go every day. Staff to call out , from the Sentry Pool bar, Kavoy and Kerrol were amazing to me and my family. Aneisha from the pool arra serving customers was excellent and so kind. The kids club entire staff. Also entertainers especially Carmela and Mika were above and beyond. Read less
Image of the Tripadvisor rating Great experience with family

Nov 26, 2023 palomilda Houston, Texas

I spent a week with my family at Jewel Grande. We were so positively impressed by the hotel. The facilities are good, and there is a home and friendly feeling everywhere. The staff is the nicest we have ever experienced and made our stay so special. The entertainment team with Micah, Whitney and Carmela were so lovely and made afternoons and… Read more
I spent a week with my family at Jewel Grande. We were so positively impressed by the hotel. The facilities are good, and there is a home and friendly feeling everywhere. The staff is the nicest we have ever experienced and made our stay so special. The entertainment team with Micah, Whitney and Carmela were so lovely and made afternoons and nights really fun. Wonderful pool and bar services. Anisha and Convoy were always attentive to us. My 5 years old would love staying at KidsClub. Very caring staff there as well. We felt very safe, and they had any service someone would need, from taxis, photographers, tours and others. Good food and we loved when they had “special grills” events. Every night there was a different show. Food was very decent (hit or miss but in general good!) and amazing service. Big enough to have all amenities and small enough to know the people. I would definitely come back. We went with our 1yr old, 5yr old and 12yr old. Read less
Image of the Tripadvisor rating A wonderful trip for our family of five!

Nov 25, 2023 Kate V

We spent five nights leading up to Thanksgiving in one of the amazing 3 bedroom ocean front villas at the Jewel Grande. Our accommodations were incredible, with beautiful views and just steps from the ocean. Leading up to the trip we were uncertain about the butler concept, but Chantell and Hermique were wonderful and their kindness added much to… Read more
We spent five nights leading up to Thanksgiving in one of the amazing 3 bedroom ocean front villas at the Jewel Grande. Our accommodations were incredible, with beautiful views and just steps from the ocean. Leading up to the trip we were uncertain about the butler concept, but Chantell and Hermique were wonderful and their kindness added much to the trip. The layout of the resort is also lovely and my six year old enjoyed the kids club. The beach isn't huge but the water was lovely and we had a blast on the Hobie sail. We also loved the juice bar, coffee shop, and all of the staff who were outstanding. For potential guests I recommend not facing the Sentry tower if they have toddlers or babies since there are nightly outdoor shows in front which are very loud. There are two other buildings and I imagine they would be much quieter. This hotel will allow tips and I wished we had more $1s and $5s on hand and there is no ATM on property. We enjoyed our breakfasts and dinners greatly but the outdoor lunch options leave something to be desired. However, the indoor buffet is open at lunch and had great options. The only other negative feedback I have to offer is that the hot tubs were all out the whole time and I saw no one working on them. This was a shame because the pools were cold after recent rain and the main hot tub is in a stunning location that would have been amazing to enjoy. Overall I highly recommend this resort and did not want to leave when our five nights were up. Read less
Image of the Tripadvisor rating YOLANDE AT THE GRANDE SPA !******

Nov 24, 2023 Jae M

YOLANDE OMG . IVE HAD MASSAGES IN SEVERAL COUNTRIES. THIS IS MY THIRD TIME HERE . SHE GAVE ME THE BEST MASSAGE IVE EVER HAD ! CHECK HER OUT . THEY FEED YOU GOOD TOO . MY FAVORITE RESORT AND SERVICE !
Image of the Tripadvisor rating We won’t be back 😞

Nov 24, 2023 angie t

Add about 10 years of stays onto these pictures… not as nice as pictures. Our room was a tad run down. Our toilet didn’t flush and after repaired, made noises the entire stay. Broken blow dryer. Full kitchen, but no silverware, dishes or equipment to use it. Old uncomfortable furniture. No internet to the tv, so scratch your apps and Roku… Read more
Add about 10 years of stays onto these pictures… not as nice as pictures. Our room was a tad run down. Our toilet didn’t flush and after repaired, made noises the entire stay. Broken blow dryer. Full kitchen, but no silverware, dishes or equipment to use it. Old uncomfortable furniture. No internet to the tv, so scratch your apps and Roku hookups. Make sure you’re on the same schedule as your partner, no way to shield lights to bathroom sink and shower. Not that we planned on staying in our room a lot, but we definitely like to wind down before bed. We had to call for towels a lot. We had some weird stuff happen with being called a lot. One day, we received 2 calls on if our AC was working, we never called. Room service brought us a delivery of paper towels. Another day, robes and slippers. They said we ordered them. Like the AC, we didn’t call for those things. Then we had someone knock on our door after 9:30pm. We missed the first knock as we were in bed. Second knock, there was a note on the door. Telling us, internet would be down and workers in our room the next day. Then a third visit to make sure we understood the letter! Why on earth would they book rooms with repairs needed or wait until we leave. If you’re an early riser and want coffee, choose your building wisely. 3 buildings: one had no coffee, middle building didn’t open until 8am and the third with buffet has a 6:30 cafe. So, downstairs, thru parking lot, a path and then to the other building for coffee every morning. I was GRUMPY. Room service would take longer and who knows if it’s made as asked. The buffet is open for breakfast and lunch only. They seat you and tell you to go get food. We would be almost done eating by the time a server came with water or offered coffee. This drove me nuts. I started bringing my own drink. Plan wisely, because the restaurants don’t open until 6pm. There was an outside quick grill cafe near the pool and of course room service. Most of the food was average and I would say desserts, below average. We enjoyed the Asian restaurant the most. Didn’t get to the steakhouse, as they were closed. Be prepared to wait for dinner. Some nights they close restaurants, making it 45-60 min wait! My man got suckered into paying for the private sunset dinner in gazebo. It started late, we waited for 15 mins. No sunset, it was already down. Very cheesy layout. Cheap everything. We quickly realized, it was the same food we ate in the resort. More important, our server stood behind us majority of the dinner, making it uncomfortable. We made the best of it and laughed. Mixed drinks are very syrup oriented. Be specific for what you want in them. The first night, we ate late at the Seafood restaurant. Even though it was an all inclusive resort, we were told no wine. I was duped into a $95 of wine. To find out 3 days later, they did have wine included in the package! Very annoyed. The pools are positioned to only get sun a few hours. No wonder they were always empty. Due to the storm for the first few days, it may have impacted the pool temperature. It was way too cold. I didn’t go swimming at all! I was looking forward to the swim up bar, but heck no. Don’t worry, the ocean is warmer. Drinks will take FOREVER down there. This is definitely a family resort, many kids. Get out there and mark a spot. One day, we got chairs near palm trees. Made it nice for a little shade. Resort entertainment was 5/10, nothing exciting to write about. One night had some interesting dancers. They were quite talented. I was actually disappointed with resort activities. We booked an excursion thru resort to Ocho Rios and Donns Falls. Driver and travel guide were both nice. Decent van with 2 other couples. We were thankful for the crew, as it was a 90 min drive there. The first stop was ocho, mini hike up waterfall rocks, jump in little pools, larger pool and rope swing. We were there an hour and our GUIDE was amazing. He had all of our phones around his neck, took a zillion pics/videos. The second stop, was about the most opposite experience. A large group was added to our 6. They were rude and ruined the experience. So bad, we and another couple quit the hike 10 mins in. Didn’t do it. We sat and waited an hour at the van. That of course is after you get thru the flea market of hard core sales man. It was such a bad day, we decided not to do anymore excursions. Resort gun was alright, but always had too many in there for my liking. We got a lot of walks along the water, back n fourth, as you can’t walk past property line. Also, loads of stairs at this resort. Now, for the bright spot, the spa. While it cost us another $1k for a few hours, our treatments were AMAZING. Skip the salt room, $50/pp and worthless. Seriously, CBD scrub/massage was amazing. 120 mins of bliss. My favorite 120 mins on the entire 6 nights. Majority of staff were nice and accommodating. Bringing loads of $1s was a great help and tipping seemed to get more done faster… sometimes. In all, we spent about $6k for everything and felt ripped off. It didn’t help that we only had 3 sunny days, as there was a late storm that hit the island. It actually closed down a lot of stuff, including closing schools. It’s safe to say, we learned a lesson, more research and we won’t be back. Read less