Sandals Montego Bay

Montego Bay, Jamaica

The hotel

Built in an island style, the resort seems to blend in wonderfully with its environment. Situated on a long stretch of white sand beach you can spend endless hours indulging in water sports or simply lying back with a good book. For absolute privacy, choose one of the Beachfront Hideaway Butler Villas, set on a quiet stretch, just steps away from the white-sand beach. Enjoy five Star Global Gourmet™ dining options, and on top of those you can sample the eateries and facilities of the neighbouring Sandals resorts. With popular entertainment choices, including beach parties and cabaret nights, Sandals Montego Bay is one of Sandals' liveliest resorts, attracting a younger crowd.

Amenities

  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Water Skiing
  • Windsurfing
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

In Montego Bay, 90-minutes away from Ocho Rios and its world famous Dunn's River Falls. Transfer time from Montego Bay airport: 5 minutes (please note there is some aircraft noise).

Hotel information

272 rooms and suites. All have air-conditioning, satellite TV, complimentary WiFi access, telephone, coffee maker, mini-bar with soft drinks, wines and beers, safety deposit box, iron and board, amenity kit and hairdryer. All sleep maximum 2 adults and have 1 king-size bed. Caribbean Deluxe are located on the first floor of the Oleander building and ground floor of Cottage 8, with views of the pool and tropical gardens.

All Inclusive of: Sandals resorts are Luxury Included®; from deluxe accommodation, fine dining, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment - its all included!

 

Honeymoon Hideaway Premium are located on the ground floor of Cottage 14 with views of the resort's gardens, ideally located just steps away from the beach.

Caribbean Seaside Oceanview Luxury are located on the first floor of the Oleander building, with views of the gardens, pool and some with ocean views.

Crystal Lagoon Honeymoon Oceanview Luxury Room with Balcony Tranquility Soaking Tub are located in a prime location on the first and second floors of the Seagrapes building. These rooms have a spa-inspired bathroom with a spacious walk-in shower, and a Tranquility Soaking Tub for two on the balcony.

Beachfront Honeymoon Club Level Junior Suites are located on the upper floor of cottage 12, with views of the beach and ocean from the balcony. Some of these suites have a whirlpool tub and shower in one, and others have just a bath tub.

Crystal Lagoon Swim-up One Bedroom Butler Suite with Patio Tranquility Soaking Tub have a spacious balcony complete with Tranquility Soaking Tub for two, a bistro dining set and views of the pool and gardens, a separate living room, and a spa-style bathroom with large walk-in shower. These suites include Sandals Butler Service.

Beachfront Honeymoon Walkout Club Level Junior Suites are located on the ground floor of Cottage 12, and have views of the beach and ocean from the large patio, and a whirlpool bath tub with shower. These rooms include Club Sandals service.

Oceanfront Honeymoon Club Level Room with Balcony Tranquility Soaking Tub are newly renovated rooms on the first floor of the Almonds building, with ocean views from the balcony, which boasts a Tranquility Soaking Tub for two. These suites also feature a spa-style bathroom with overhead rain shower. These rooms include Club Sandals service.

Oceanfront Honeymoon Walkout Club Level Room with Balcony Tranquility Soaking Tub are as above, but located on the ground floor with walkout access to the hotel grounds leading to the beach. These rooms include Club Sandals service.

Oceanfront Penthouse Club Level Junior Suite with Balcony Tranquility Soaking Tub are newly renovated suites located on the penthouse floor of the Almonds building, with ocean views from the balcony, which boasts a Tranquility Soaking Tub for two. These suites are open plan, and have a spa-style bathroom with a walk-in overhead rain shower. These rooms include Club Sandals service.

Beachfront Grande Luxe Club Level Junior Suite with Tranquility Soaking Tub overlook the beach, and feature wall-to-wall glass doors opening out to the balcony with Tranquility Soaking Tub for two. These suites also have a spa-style bathroom with an overhead rain shower. These rooms include Club Sandals service.

Beachfront Honeymoon Walkout Club Elite Junior Suite with Patio Tranquility Soaking Tub are as above, but are located on the ground floor with direct walkout access to the beach. These rooms include Club Sandals service.

Beachfront Oversized Butler Villa Suites are located directly on the beach, either on the upper level with balcony, or ground level with patio. These suites feature an open-plan living/bedroom design, and bathroom with marble bath. These suites include Sandals Butler Service.

Crystal Lagoon Swim-up Club Elite Luxury Room with Patio Tranquility Soaking Tub have direct access to the resort's Crystal Lagoon pool from the patio, which also boasts a Tranquility Soaking Tub for two. These rooms include Club Sandals service.

Crystal Lagoon Honeymoon Oceanview One Bedroom Butler Suite with Balcony Tranquility Soaking Tub feature glass doors opening up to a spacious balcony complete with a Tranquility Soaking Tub for two. These suites have a separate living room, and a spa-style bathroom with large walk-in shower. These suites include Sandals Butler Service.

Beachfront One Bedroom Butler Villa Suites are located directly on the beach, and feature bathroom with both a shower and a whirlpool, and a separate living room. These suites include Sandals Butler Service.

Beachfront Royal Butler Villa Suites are located directly on the beach, either on the upper level with a balcony or ground level with a patio. These suites feature an expansive living area, and a marble bathroom with a Roman bath tub and separate walk-in shower. These suites include Sandals Butler Service.

Beachfront One Bedroom Butler Suite with Tranquillity Soaking Tub overlook the beach from the balcony which boasts a Tranquility Soaking Tub for two, and feature a separate living room, and a spa-style bathroom with overhead rain shower. These suites include Sandals Butler Service.

Beachfront Honeymoon Walkout One Bedroom Butler Suite with Tranquillity Soaking Tub are located in the Palms building, just steps from the beach. These suites feature wall-to-wall glass doors opening out to a spacious patio with Tranquility Soaking Tub for two, a separate living room, and a spa-style bathroom with overhead rain shower. These suites include Sandals Butler Service.

Oceanfront Swim-Up Butler Suite with Patio Tranquility Soaking Tub are newly built suites which are located on the ground floor of the Almonds building, with direct access to the river pool. These suites feature a private patio complete with Tranquility Soaking Tub for two, and a spa-style bathroom with overhead rain shower. These suites include Sandals Butler Service.

Beachfront Honeymoon One Bedroom Butler Suite with Balcony Tranquility Soaking Tub feature spacious balcony with Tranquility Soaking Tub for two, and a spa-style bathroom with large walk-in shower. These suites include Sandals Butler Service.

Beachfront Millionaire One-Bedroom Butler Suite with Tranquility Soaking Tub have balcony or patio with Tranquility Soaking Tub for two, a spa-style bathroom with circular soaking tub and walk-in rain shower, and a separate living area. These suites include Sandals Butler Service.

Beachfront Romeo & Juliet One Bedroom Butler Villa Suite with Outdoor Tranquility Soaking Tub are newly built suites, located directly on the beach. They feature a separate living room, a spa-style bathroom with a soaking tub for two and a walk-in overhead rain shower, and an extra large patio or balcony complete with Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

Beachfront Swim-up Millionaire One Bedroom Butler Suite with Patio Tranquility Soaking Tub are located just steps from the beach. These suites feature an expansive bedroom, separate living room, walk-in closet, patio with ocean views and Tranquility Soaking Tub for two, and a spa-style bathroom with circular soaking tub and walk-in rain shower. These suites include Sandals Butler Service.

Beachfront Swim-Up Honeymoon One-Bedroom Butler Suite with Patio Tranquility Soaking Tub are as above. These suites include Sandals Butler Service.

Club Sandals Service:

  • Dedicated Club Sandals Lounge accessible 24-hours with Club Sandals concierge available 8:00am–10:00pm daily to assist with excursions, restaurant reservations, spa bookings and anything else you may need.
  • Preferred Club Sandals Lounge check-in with chilled towel and Champagne upon arrival,
  • Weekly hosted activities such as cocktail parties, martini evenings, wine tasting, snorkelling and exclusive Island Routes tours.
  • In-room stocked mini-bar with a selection of spirits, beer and wine as well as soft drinks, juices and water.
  • Room service available from 7:00am–10:00pm daily.

Sandals Butler Elite Service:

Providing you with uncompromising attention of a personal butler trained to the highest standards. Beginning with luxury private airport transfers, lemongrass-scented hand towels, welcome cocktails and culinary treats upon arrival, a private resort orientation and a luggage unpacking service you will then be supplied with a personal mobile phone to reach your Butler when needed. Your wish is their command! In addition, you will also have 24-hour room service and access to all the Club Sandals amenities and weekly activities.

Five-Star Global Gourmet™ at Sandals Resorts brings new sights, sounds and tastes to all guests at each meal - of course, all included! 12 dining options: Bayside (International), Oleander (Jamaican), Cucina Romana (Italian), Tokyo Jo's (Oriental), Stew Fish (authentic Jamaican and Caribbean seafood), The Mariner Seaside Grill (grilled specialities), Butch’s Steak & Seafood (steak and seafood), Soy (Asian cuisine), Café de Paris (French Patisserie), The Cricketer’s Pint (authentic British Pub), Dino's Pizzeria and The Jerk Shack (authentic Jamaican Jerk specialties). Weekly late night chocolate buffet. 6 bars including a piano bar and beach bar. 9 additional dining options at Sandals Royal Caribbean Resort & Private Island (transfers included).

Nightly shows with live entertainment, piano bar, theme nights and cocktail parties.

7 swimming pools, 3 whirlpools. Red Lane® Spa (treatments*). Fitness centre, tennis, basketball, table tennis, shuffleboard and beach and pool volleyball. Scuba-diving* (free for certified divers, fee applies to others), Hobie Cats, water-skiing, kneeboarding, wakeboarding, windsurfing, paddleboards, snorkelling and kayaking.

Complimentary airport transfers, both on arrival and departure. Exchange privileges with Sandals Royal Caribbean Resort & Private Island for 9 additional dining options (transfers included). SnapShots photo shop*. Gift shop. Beautiful wedding chapel on the property. Complimentary WiFi access in all room categories and public areas with unrestricted number of connected devices.

*Denotes local charge.

Two people in love over 18 years only.

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, trainers, flip-flops, hats and caps are not permitted in the evening.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5884)
  • Very good (1608)
  • Average (695)
  • Poor (351)
  • Terrible (275)
Image of the Tripadvisor rating Would not recommend

Jul 12, 2024 Amber S Trinity

Terrible experience. Food was not great, most resturant serivce was bad and the butlers were subpar. Butlers never met us for our reservations which is fine but claimed they would. Always felt like we were an after thought for beach drinks and activities. The Cucina Roman was the worst resturant, food undercooked and waitress never came back to… Read more
Terrible experience. Food was not great, most resturant serivce was bad and the butlers were subpar. Butlers never met us for our reservations which is fine but claimed they would. Always felt like we were an after thought for beach drinks and activities. The Cucina Roman was the worst resturant, food undercooked and waitress never came back to fill drinks or check on our meal. We had ants almost everyday in our room no matter how many times maintenance claimed they came by. Even the coffee was subpar. This was our 4th Sandals experince and really turned us off the brand. Read less
Image of the Tripadvisor rating Amazing location!

Jul 12, 2024 alanthompson1

The staff was incredible, music and entertainment was fun, singers and dancers were incredible, food was 100% on point, and the ocean and view was to die for! Great visit!
Image of the Tripadvisor rating Hurricane - Honeymoon

Jul 10, 2024 shirley e Lawrenceville, Georgia

We checked in on 6/30/24 for our honeymoon. The welcome was warm and friendly. When we arrived, we thought being by the airport would be a problem but honestly when we are in our room you really can’t hear much noise, only certain areas you can’t help but hear the planes go by. The staff was friendly and catered to our needs. The variety of food… Read more
We checked in on 6/30/24 for our honeymoon. The welcome was warm and friendly. When we arrived, we thought being by the airport would be a problem but honestly when we are in our room you really can’t hear much noise, only certain areas you can’t help but hear the planes go by. The staff was friendly and catered to our needs. The variety of food was great. We stayed on the property the entire time. No excursion was taken because we were on the island before our check-in date. During our stay we experienced the hurricane. We were happy to stay on the property more than any other place on the island. The staff and General Manager, Christoper Elliott went above and beyond to make sure we were safe and had food available to the guests. Christoper updated us as the storm approached our area and after the hurricane passed. He made himself available to the guests to answer any questions, the limited staff stocked our rooms with linens, paper products drinks and we were able to bring food to our rooms from the restaurant. Christopher is truly a great leader, and his staff reflects the leadership he showed. Not everyone can be leaders, but he is definitely a good front-runner. Everyone loves great service; I will definitely go back and recommend that property. Read less
Image of the Tripadvisor rating 40th Wedding Anniversary and Hurricane Beryl

Jul 10, 2024 LibraLady1059 Atlanta, Georgia

Our stay dates were June 29-July 6, 2024 Upon arrival guests were escorted to Sandals welcome center. Upon entry we were greeted with a cool face cloth and offered an island punch. Sandals check-in not efficient as it could have been. However, many of the awaiting guests observed and noted that Cyana was working very hard. She not only said… Read more
Our stay dates were June 29-July 6, 2024 Upon arrival guests were escorted to Sandals welcome center. Upon entry we were greeted with a cool face cloth and offered an island punch. Sandals check-in not efficient as it could have been. However, many of the awaiting guests observed and noted that Cyana was working very hard. She not only said hello and acknowledged those who entered but was also answering the phone and assisting her co-workers who may have asked her a question. She did all this with patience and a smile. A great first impression of the level of customer service we were to expect. She ROCKS and deserves a Gold star! Also helpful and very friendly was Dijone. Both have great personalities. I do hope they both have an opportunity to further their growth and be promoted. They represent the Sandals brand very well. Property: Very Nice. Well kept and maintained. Grounds crew are hard workers, were up very early to ensure the grounds, pools and beach were clean. They continued to impress us even more so after the rains and winds of Hurricane Beryl left debris strewn across the property. Additionally, never did I go into a ladies room (inside hotel or at the pool/beach) and it was not clean and refreshed. A great job by both the grounds crew housekeeping team. The hotel lobby (living room): was open and inviting; however, ceiling fans did not all work. Some were on, while others were off. Absolutely no reason not to have all fans working simultaneously. Guests kept asking for the fans to be turned on and they turned on some but not the others. Some chair pillows need to be cleaned, reupholstered or replaced. Restaurants: There was a variety with a good amount of options. Food was very good/flavorful and plentiful. The most popular was Butch's. And it was definitely worth making a reservation. The alcohol in the rooms were the standard but at the hotel bars the alcohol was premium/top-shelf as promoted/advertised. Also appreciated the enforcement of wearing coverings over bathing suits. Not too much to ask and it should be that way. The only disappointment was that although "Lobster season" was to begin on July 1, there was no lobster available during our stay, so we ended up canceling our pre-paid Candlelit dinner. Entertainment: Overall, the entertainment team did a good job. Some of the entertainment was interactive which made it fun, there was a live band/singers, nights of dancing and they did a nice job with the 4th of July entertainment. But perhaps adding a theatre type play will compliment what they're currently doing. Hurricane Beryl - Chris, GM - approachable, personable. Appears to be a hands on leader. It is apparent that he cares not just about the physical property, but also the safety of his employees and of course the guests. Never seen the prepared readiness for a storm but seeing their process in action and up close, it was quick and efficient. Great team work! Gathering guests for a briefing and updates was well received and appreciated. Even more so how they kept the restaurant Bayside open all day to allow guests to eat and to pack and take food/fruits/snacks to ensure no one would go hungry while waiting for Hurricane Beryl to pass over. The loss of Wi-fi was all we encountered and that was for not very long. After the storm, in the very early morning, the GM and his management team as well as the beach grounds crew were assessing the damage. And in no time the pool and beach ground crews did a great job restoring them back to pre-Hurricane Beryl. Again, great team work. Areas of improvement/suggestions: Consistent and accurate communication. There is no reason why an employee at the lobby front desk/Concierge desk (or over the phone), will tell you something and then you find out they provided you with incorrect information. That happened twice (how the voucher program worked and the airport shuttle)…that’s very frustrating to guests who spent a lot of money to vacation with you (whether first time or returning). Thanks to Chris, GM, who rectified the airport transport issue right away! *Exterminate property more frequently (shared specifics with our TLC Jermaine) *Provide at least four (4) face cloths for guests per day *Room 601 - Furniture (green sitting chair is visibly stained…should be cleaned or reupholstered or replaced). It also has a low bed with worn bed springs; either replace or at least add another mattress Lastly, shout outs to: Keyan - Entertainment (cool personality and great dancer, very personable) Patrice - Housekeeping (very friendly and takes her responsibilities seriously) Abigail and Courtleon - (lobby front desk both pleasant and helpful) Marlon - our favorite bartender (creative mixologist) Archie - (security) and again: Cyana and Dijone! Overall: I would recommend visiting Sandal Montego Bay. Read less
Image of the Tripadvisor rating Avoid at all Cost

Jul 10, 2024 S E

Sandals Montego Bay to celebrate my brothers birthday. It was around 25 of us. From London to Georgia we all flew to Sandals Montego Bay. My husband and I booked ocean front swim-up with butler suite. The room was not worth the price at all. Rug I had removed due to it being dirty. The swim-up pool was very nice but the room not at all. Butler… Read more
Sandals Montego Bay to celebrate my brothers birthday. It was around 25 of us. From London to Georgia we all flew to Sandals Montego Bay. My husband and I booked ocean front swim-up with butler suite. The room was not worth the price at all. Rug I had removed due to it being dirty. The swim-up pool was very nice but the room not at all. Butler service was below standard service. My brother (the birthday man) booked a cottage. It wasn't ready for them at check in. They waited hours for their room and it still wasn't clean. The food was terrible. The staff pulls you away from the only good restaurant there, Butch's until your last night there. There's no unique dining experience and no impeccable service. All-inclusive is just a phrase Sandals use to charge you high prices. Day and night entertainment, live shows are not for folks with melanin. It feels like being on a plantation. Besides our group the only other folks with melanin there was the staff. It is clear they need employment. This was the biggest disappointment and waste of money. Folks with melanin please don't give this place your money. Please go somewhere else on the island, not here. Read less