Sandals Royal Caribbean Resort and Private Island

Montego Bay, Jamaica

The hotel

Sandals Royal Caribbean Resort & Private Island really is a lovely resort that exudes British colonial charm through the gracious Georgian great house to intimate gardens and courtyards. Enjoy two holidays for the price of one with the resort's private offshore Island, home to the delectable Royal Thai restaurant and with shady, secluded beaches for peaceful relaxing. Rooms and suites ooze luxury and comfort, while the luxurious Over-the-Water Suites add a new dimension to this charming and elegant resort.

Amenities

  • Bar
  • Spa
  • Windsurfing
  • Sailing
  • Scuba Diving
  • Tennis
  • Volley Ball
  • Restaurant
  • Hobie Cats
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On the beachfront in Montego Bay. Transfer time from Montego Bay Airport: 10 minutes; some aircraft noise may be heard.

Hotel information

232 rooms and suites, all with air-conditioning, satellite TV, complimentary WiFi access, coffee/tea maker, mini-bar with soft drinks, wines and local beers, iPod clock radio, amenity kit, private bath/shower, ceiling fan, safe, iron and board, hairdryer, telephone and 1 king-size bed, sleeping maximum 2 adults. Caribbean Deluxe are located on the first floor of the Carisbrooke building, with views of the gardens.

All Inclusive of: Sandals Resorts are Luxury Included®; from luxury accommodation, fine dining, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment — it’s all included!

 

Caribbean Premium have oversized balconies or patios and views of the tropical gardens.

Royal Sanctuary Grande Luxe are expansive rooms with mahogany furnishings and large patio/balcony overlooking the gardens.

Caribbean Grande Luxe Poolside feature a mahogany king-size bed and access to the semi-private Caernarvon pool.

Beachfront Grande Luxe located directly on the beach are well-appointed rooms and feature a large balcony showcasing stunning views of the Caribbean Sea. The spacious bedroom boasts a 4-poster, king-size bed, flat-screen TV, and fully stocked bar. The en-suite bathroom offers a shower/bathtub combination.

Kensington Cove Honeymoon Beachfront Club Level with a 4-poster king-size bed and a plasma TV. Rooms have views of the ocean, beach or East pool and also feature Club Sandals Service.

Beachfront Honeymoon Walkout Club Level located directly on the beach, are exceptional walkout suites featuring large patios just steps from the shore. The spacious bedroom boasts a 4-poster, king-size bed, flat-screen TV, and fully stocked bar. The en-suite bathroom offers a shower/bathtub combination. Guests also enjoy Club Sandals Service.

Windsor Beachfront Club Level Room with Balcony Tranquility Soaking Tub – located directly on the beach on the first and second floors, these newly renovated rooms feature a spacious balcony including a Tranquility Soaking Tub for Two with stunning views of the Caribbean Sea and resort’s private island. The bedroom features a custom crafted king-size bed, smart TV and a fully stocked bar. Guests also enjoy Club Sandals Service.

Windsor Beachfront Walkout Club Level Room with Patio Tranquility Soaking Tub – located directly on the beach, these newly renovated rooms feature a spacious patio including a Tranquility Soaking Tub for two and offer stunning views of the Caribbean Sea and resort’s private island. The bedroom boasts elegant furnishings including a custom-crafted king-size bed, smart TV and a fully stocked bar. Guests also enjoy Club Sandals Service.

Royal Beachfront Club Elite Suite with Balcony Tranquility Soaking Tub – located on the 2nd-3rd floors of the Sandringham building, feature a patio complete with a Tranquility Soaking Tub, privacy curtains and a bistro dining set for alfresco dining. The bedroom has a custom king-size bed, Smart TV and fully stocked bar, as well as a spa-style bathroom with a rain shower. Guests also enjoy Club Sandals Service.

Crystal Lagoon Honeymoon Butler Suites – located on the 1st floor and feature a balcony that overlooks a crystal lagoon. Indoors, the suites feature the ultimate in luxury with marble bathroom, whirlpool tub, 4-poster mahogany bed and includes Sandals Butler Service.

Royal One-Bedroom Butler Suites – elegant one bedroom Love Nest Suites®, near the water's edge in a location that reminds guests as to why they have come to the Caribbean. The newly refurbished suites feature a king-size bed with a marble bathroom adjacent to the intimate living area. All suites feature 2 plasma TVs, a patio or large balcony overlooking the beach and ocean and feature Sandals Butler Service.

Honeymoon Grand Luxury Butler Suite with Balcony Tranquility Soaking – located on the 1st and 2nd floors, with a spacious bedroom with a dining area and an expansive private patio including an outdoor Tranquility Soaking Tub for two. The bedroom has a 4-poster, king-size bed, and HD smart TV. The en-suite bathroom includes a walk-in shower, his and hers vanity and a water closet enclosed with frosted glass.

Romeo & Juliet Butler Suite with Balcony Tranquility Soaking Tub – located on the 1st and 2nd floors, boasting a spacious bedroom with a dining area and an expansive private patio including an outdoor Tranquility Soaking Tub for two. The bedroom features a 4-poster, king-size bed, and HD smart TV. The en-suite bathroom includes a walk-in shower, his & hers vanity, backlit mirrors, and a water closet enclosed with frosted glass. 

Honeymoon Grand Luxury Walkout Butler Suite with Patio Tranquility Soaking Tub – located on the ground floor, these honeymoon suites feature a spacious bedroom with a dining area and an expansive private patio including an outdoor Tranquility Soaking Tub for two. The bedroom features handcrafted mahogany furniture, a 4-poster, king-size bed and HD smart TV. The en-suite bathroom includes a walk-in shower, his and hers vanity and a water closet enclosed with frosted glass.

Romeo & Juliet Walkout Butler Suite with Patio Tranquility Soaking Tub – located on the ground floor, these Romeo & Juliet suites boast a spacious bedroom with a dining area and an expansive private patio including an outdoor Tranquility Soaking Tub for two. The bedroom has a 4-poster, king-size bed, and HD smart TV. The en-suite bathroom includes a walk-in shower, his and hers vanity, backlit mirrors, and a water closet enclosed with frosted glass. 

Crystal Lagoon Honeymoon Oceanview Butler Suites – located on the 1st floor, suites feature a 4-poster bed, a bathroom graced with marble, a whirlpool, flat-screen TVs, lagoon and ocean views and includes Sandals Butler Service.

Walk out Swim-Up Crystal Lagoon Honeymoon Butler Suites – as above but surrounded by lush Caribbean gardens and some feature a secluded patio that opens on a crystal lagoon pool. The suites offer the ultimate in luxury and includes Sandals Butler Service.

Crystal Lagoon Honeymoon One-Bedroom Butler Suites – located on the 1st floor, these magnificent one bedroom suites offer an expansive living area, separate bedroom with plasma TV, whirlpool bath and walk-in shower. Suites feature an oversized balcony with wonderful views of the ocean, pool and gardens and includes Sandals Butler Service.

Royal Beachfront One-Bedroom Butler Suites – located on the beach, these Love Nest Suites® offer an expansive living room complete with plasma TV, separate bedroom, whirlpool bath and walk-in shower. Suites feature an oversized balcony offering uninterrupted views of the ocean and includes Sandals Butler Service.

Royal Beachfront Honeymoon One-Bedroom Butler Suite – set along the white-sand beach, these honeymoon Love Nest Suites® have unobstructed views of the Caribbean Sea. These exceptional beachfront suites feature a comfortable living area, contemporary bathroom with a shower and tub, and an open bedroom featuring a 4-poster, king-size bed, flat-screen TV, and fully stocked bar. The oversized balcony or walkout patio includes a bistro set where you can enjoy dining with the ocean as your backdrop.

Beachfront Honeymoon One-Bedroom Walkout Butler Suite with Patio Tranquility Soaking Tub – sit right on the beach and showcase beautiful views of the Caribbean Sea and the resort’s private island. These suites feature a patio complete with a Tranquility Soaking Tub, privacy curtains and a bistro dining set for alfresco dining. The bedroom has a custom king-size bed, Smart TV and fully stocked bar, as well as a spa-style bathroom with a rain shower. 

Crystal Lagoon Honeymoon Penthouse Oceanview One-Bedroom Butler Suites – located on the 2nd floor, suites offer an expansive living room complete with plasma TV, separate bedroom, whirlpool bath and walk-in shower. Suites feature an oversized balcony overlooking the crystal lagoon and beautiful ocean views and includes Sandals Butler Service.

Swim-up Crystal Lagoon Honeymoon One-Bedroom Butler Suites – located on the ground floor, these Love Nest Suites® offer zero-entry access to a crystal lagoon straight from the private patio. Suites offer an expansive living area, separate bedroom, whirlpool bath and walk-in shower and includes Sandals Butler Service.

Over-the-Water Private Island Butler Honeymoon Bungalow - over-the-water bungalows, located just off the resort's private offshore island, featuring glass vision floor panels, outdoor sun deck complete with Tranquility Soaking Tub for two, sun loungers, bistro set, outdoor shower and over-the-water hammocks, hardwood floors, vaulted ceilings, custom crafted king-size beds, bathroom complete with double sinks and a walk-in rain shower, and direct resort access via a 'Royal Duffy' luxury boat. These Love Nest Suites® include Sandals Butler Service.

Over-the-Water Private Island Butler Villa with Infinity Pool – gorgeous over-the-water Love Nest Suites® with floating water hammocks and private glass floors, true Caribbean luxury! Admire the majestic beauty of the ocean from the private infinity pool and Jacuzzi with outdoor shower. With see-through glass floors, you can experience the ocean from the comfort of your luxurious suite. Lit water ensures you can enjoy the sea anytime day or night. Every suite is furnished with stylish mahogany king-size beds adorned with soft Egyptian linens and plush pillows for the ultimate sleep experience. Includes Sandals Butler Service.

Club Sandals Service:

    • Dedicated Club Sandals Lounge accessible 24-hours with Club Sandals concierge available 8:00am-10:00pm daily to assist with excursions, restaurant reservations, spa bookings and anything else you may need
    • Preferred Club Sandals Lounge check-in with chilled towel and Champagne upon arrival
    • Weekly hosted activities such a cocktail parties, martini evenings, wine tasting, snorkelling and exclusive Island Routes tours
    • In-room stocked mini-bar with a selection of spirits, beer and wine as well as soft drinks, juices and water
    • Room service available from 7:00am-10:00pm daily
    • Complimentary luxury private airport transfers

Sandals Butler Service:

Providing you with uncompromising attention of a personal butler trained to the highest standards by the elite Guild of Professional English Butlers. Beginning with luxury private airport transfers (valid for stays from 15 Nov '18 only), lemongrass-scented hand towels and welcome cocktails and culinary treats upon arrival, a private resort orientation and a luggage unpacking service you will then be supplied with a personal mobile phone to reach your Butler when needed. Your wish is their command! In addition, you will have 24-hour room service and access to all the Club Sandals amenities and weekly activities.

  • Complimentary honeymoon package: receive a bubbly welcome, a romantic turndown service on your first night, and breakfast in bed one morning of your choice.

    To qualify for the Luxury Included® complimentary honeymoon package, all you have to do is check in online at https://www.sandals.co.uk/honeymoons/free/after booking your honeymoon. Offer valid for travel within 30 days of your wedding date. Terms and conditions apply. 

  • Free anniversary night:receive a free night in celebration of your anniversary when staying a minimum of 7 nights in a Club or Butler level category for travel between now–31 Dec ‘21.

    To qualify for the free anniversary night, all you have to do is provide proof of marriage licence within 14 days of booking. Either visit us at your local store or call our Service Team on 0333 355 8179 who will be able to process this for you. Bookings will then be adjusted to reflect the free night. Offer valid for travel within 30 days of your wedding anniversary date. Not applicable on any Over-the-Water Suites. Terms and conditions and black outs may apply. 

  • Free wedding: minimum stay 3 nights. Government and documentation fees at extra cost. Conditions apply. 

5-Star Global Gourmet™ at Sandals Resorts brings new sights, sounds and tastes to all guests at each meal — of course, all included! 10 dining options: The Regency (International; buffet breakfast and lunch and à la carte dinner), Eleanor's (Pan-Caribbean; open for dinner only), Le Jardinier (French à la carte, reservations required), The Cricketer’s Pub (British Pub; open for breakfast, dinner and late night snacks), The Mariner Seaside Grill (grilled specialities; open daily from 11:00am-6:00pm), Spices (Caribbean- Mediterranean cuisine; breakfast, lunch and dinner), Bombay Club (Indian dishes; dinner), Bella Napoli Pizzeria and on the private offshore Island you'll find The Royal Thai, an authentic Thai restaurant (open for dinner only, reservations required), as well as the Jerk Shack, a Jamaican buffet with island jerk and salad bar (open for lunch). 5 bars including a piano bar and a beach bar. Afternoon tea is served daily at the Tea Room. 9 additional dining options at Sandals Montego Bay and 3 additional restaurants at Sandals Inn (transfers included).

Daytime and evening entertainment featuring contests and tournaments, Jamaican arts and crafts classes, cooking demonstrations, mixology classes, game shows, cocktail parties and karaoke nights.

6 swimming pools, 1 scuba pool and 5 whirlpools. Red Lane® Fitness Centre and Red Lane® Spa (treatments*). Floodlit tennis courts, croquet, volleyball, pool and bocce ball. Kayaking, windsurfing, snorkelling, paddleboards, Hobie Cats and scuba-diving* (free for certified divers, fee applies to others). Guests can visit the private offshore Sandals Island with a secluded private beach, a gourmet Thai restaurant, and a freshwater pool with a swim-up pool bar.

Exchange privileges with Sandals Montego Bay and Sandals Carlyle for 12 additional dining options (transfers included). Laundry/dry-cleaning service*. SnapShots photo shop*. Gift shop*. Exchange bureau. Complimentary WiFi Internet access in all room categories and public areas.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

2 nights.

* Denotes local charge.

Two people in love over 18 years only.

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, trainers, flip-flops, hats and caps are not permitted in the evening. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4623)
  • Very good (1385)
  • Average (514)
  • Poor (262)
  • Terrible (193)
Image of the Tripadvisor rating THIS IS NOT RIGHT AND STEALING!!

Jun 25, 2020 cmckenn

We booked our trip a couple of months prior to COVID 19 and as a group paid over $12,000. We kept a close eye on the website and our emails during the outbreak to see if any changes or closures were going to take place for our trip on July 11th. We recieved nothing... no emails, no updates, no information concerning closures. 3 weeks ago we had… Read more
We booked our trip a couple of months prior to COVID 19 and as a group paid over $12,000. We kept a close eye on the website and our emails during the outbreak to see if any changes or closures were going to take place for our trip on July 11th. We recieved nothing... no emails, no updates, no information concerning closures. 3 weeks ago we had to call and push our arrival date back 1 week due to passport issues and COVID. I spent over 2 hours on the phone rescheduling and not ONE TIME was it mentioned or told to me that the resort wasn't even open. 17 DAYS before we are ready to leave I receive a text message...."Please contact Sandals concerning your booking and reservations" It is then we find out our resort is closed and will not reopen until November. They will only refund 50% of our money for something that is not in ANY WAY OUR FAULT. We attempted to reschedule at another resort, but they wanted to send us somewhere completely different, no connecting flights, over night stays between flights and a lot of other BS. We finally agreed after nearly 2 hours on the phone to accept the 50% refund and apply the other 50% to the same booking 1 year from now.... I log on tonight and they did not refund ANYTHING but instead placed our entire amount to a booking 12 months from now and on top of that they now say we owe them an additional $300.... Keep in mind none of this includes the over $3,000 we spent on flights.... We have to battle the flight refunds or vouchers tomorrow. THIS IS ABSOLUTELY WRONG AND COMPLETELY UNFAIR..... WE HONORED OUR PART OF THE AGREEMENT... YOUR RESORT IS CLOSED, WE DIDN'T BACK OUT... YOU DID! ON TOP OF THAT YOU KNOWINGLY WITHHELD THIS INFORMATION FROM US AND APPARENTLY A LOT OF OTHER ANGRY GUEST. THIS CAN NOT BE LEGAL, ESPECIALLY UNDER THE CIRCUMSTANCES! Read less
Image of the Tripadvisor rating Unauthorized Charges - Sandals Royal Caribbean

Jun 17, 2020 621leahw United States

We booked a reservation with Sandals Southcoast for July 2020 prior to COVID. We have been moved to Sandals Royal Caribbean for 7 nights July 2020. The original reservation was paid in full prior to being moved. Unique Vacations "Sandals" have since went back into our bank account and made an unauthorized transaction in the amount of $1246.90. I… Read more
We booked a reservation with Sandals Southcoast for July 2020 prior to COVID. We have been moved to Sandals Royal Caribbean for 7 nights July 2020. The original reservation was paid in full prior to being moved. Unique Vacations "Sandals" have since went back into our bank account and made an unauthorized transaction in the amount of $1246.90. I was told three days ago by a Guest service manager named Anissa, that an investigation would be completed. Anissa promised to follow up with us to resolve the issue. 72 hours have sinced passed and each time I call Anissa is never available or not in the office. When asking for another Manager, I am being placed on hold and even hung up on. Tonight I have made three attempts, each time I have been placed on hold and even disconnected by a rep named Bree. Unique vacations "Sandals" is unethical and will make unauthorized charges ! We have no resolution to our issue and our Money is gone..... Read less
Image of the Tripadvisor rating Change due to COVID - They won't call me back!

May 11, 2020 MMEcho Colorado

I am writing this because it appears the "review team" can respond to reviews within 2 days yet I can't get a call back within over a month. They graciously refunded me my reservation money when I cancelled March 30 due to COVID. Note I was still within my time frame to do so without penalty or having to pay for the trip insurance. However,… Read more
I am writing this because it appears the "review team" can respond to reviews within 2 days yet I can't get a call back within over a month. They graciously refunded me my reservation money when I cancelled March 30 due to COVID. Note I was still within my time frame to do so without penalty or having to pay for the trip insurance. However, they have yet to call me to discuss my flights! Flights we all know are cancelled and I'm due a refund. Flights are scheduled to depart in 8 days!!! I have called 4 times now, giving them all a chance to call back. Now I'll be calling daily because they must assume I have nothing better to do. All I am told is that they can send an *URGENT email to the flight team. I'm told they will call me back within 24-72 hours. NO one has called. I'm 8 days out now. I have already been told the resort is closed until June 4th. I already know through the U.S. Embassy in Jamaica website that all ports are closed until May 31. I already know that United Airlines isn't flying to Jamaica. If the airlines cancels a non refundable flight, I am due a refund. Refund my money and I will stop calling. A previous Sandals response said "Priority will be given to guests due to arrive within the next 21 days". Again, I'm 8 days out! So why can't I get a phone call? CALL ME! Check your "urgent" emails as you work from home. There are several in your inbox that you have been ignoring!! Otherwise we were SO excited to join Sandals this month for our 20th wedding anniversary. This would have been our "second honeymoon" as the first didn't go so well and our first extravagant one. However, this might have left a permanent impression on us. This has been stressful to reverse and Sandals hasn't helped. Read less
Image of the Tripadvisor rating Terrible Horrible resort! You'll regret it!

May 5, 2020 tinajtinaj Lake Worth, Florida

This is a horrible resort! There is very unprofessional customer service and poor treatment of their guests that is NOT acceptable for a "five star resort". I have received better treatment at a motel! God help you if you have any issues during your stay. The staff discriminated against my family; others noticed and it was very… Read more
This is a horrible resort! There is very unprofessional customer service and poor treatment of their guests that is NOT acceptable for a "five star resort". I have received better treatment at a motel! God help you if you have any issues during your stay. The staff discriminated against my family; others noticed and it was very disturbing. Monique "the butler" was hostile, has a very nasty attitude, should be fired, and has much to learn about customer service. Management never addressed critical safety issues in the room and never took an incident report for an injury. The manager just refused to come over the course of THREE days. The room was subpar and the amenities mentioned never existed! If you have any issues you will get NO HELP, ASSISTANCE, OR COMPENSATION. That is completely unacceptable when you are paying thousands of dollars a night like we did for the upgraded accommodations! I will be reporting this business to the better business bureau as no one assisted while on the resort premises and will seek legal counsel as well for the injury in their room. It was that bad! After we left we were promised followup and NO ONE has called, emailed or contacted us yet for assistance! Do yourself a favor and stay somewhere else where paying customers are valued and respected! Read less
Image of the Tripadvisor rating Schedule change due to Covi19 - don't bother with the resort - they don't seem to care

May 4, 2020 Thomas D Eagle, Idaho

Covid 19 required a change to travel dates, by one day. Spent over an hour trying to correct my reservation based on my fights - Good Luck! Talked to 6 different departments with nobody authorized to make a one day change to my room reservation