Secrets Wild Orchid Montego Bay

Montego Bay, Jamaica

The hotel

An adult-only resort, Secrets Wild Orchid Montego Bay is Unlimited-Luxury® with an incredible range of amenities at your disposal. Designed in contemporary style and splashed with indigenous art, all suites are supremely comfortable with gorgeous four-poster beds, a full entertainment system and a Whirlpool tub. Upgrade to Preferred Club for private pool access amongst other luxurious benefits. There are opportunities galore for relaxing but if you’re feeling active, you’re in luck, there’s also plenty to keep you busy including tennis, basketball and volleyball. For all pursuits aquatic, head down to the beach, taking advantage of your complimentary scuba diving lesson in the swimming pool and the complimentary non-motorised water sports of course! A state-of-the-art fitness centre may also tempt you or treat yourself to an hour or two at the lavish Secrets Spa by Pevonia with its oceanfront massage cabanas. Nights are lively too with an open-air theatre hosting some spectacular live music performances. In addition to enjoying all the benefits Secrets Wild Orchid has to offer, guests have the opportunity to utilise all of the privileges available at their sister property, Secrets St James, conveniently located next door! Alternatively, snuggle up and enjoy a movie together on the beach or head to Desires Music Lounge for dancing. There are seven gourmet à la carte restaurants to choose from, each one specialising in dishes from around the world. For Mexican à la carte there’s El Patio, or reserve a table at the Tepenyaki table in Himitsu for exciting Pan-Asian cuisine. There’s also Oceana, for delicious fresh seafood, Bordeaux for French à la carte and Portofino for Italian favourites, all of which offer outside dining. Nine bars compliment the range of restaurants, including a Cigar and Piano Bar with an easy-going, relaxed atmosphere and the Beach Bar serving exotic cocktails against a background of crashing waves.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Evening Entertainment
  • Wheelchair access
  • Laundry Service
  • Internet Access
  • Beachfront location

Where is it

In the heart of Montego Bay, overlooking a gorgeous stretch of white sandy beach. Near to Montego Bay's famous 'Hip-Strip'. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

350 suites. All with air-conditioning, whirlpool bathtub, ceiling fan, terrace or balcony, satellite TV, DVD player, complimentary WiFi with Unlimited Connectivity, telephone, do not disturb light system, sofa area with ceiling fan, mini-bar (replenished daily), tea/coffee maker, MP3 docking alarm clock, safe, 24-hour room service, bathrobes and bedroom slippers, clothes steamer, separate water closet, Gilchrist & Soames bath amenities, separate shower and hairdryer. Junior Suite Garden View Rooms have a private, furnished balcony from which to admire the views across the manicured gardens, bathroom with whirlpool tub, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. 

All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner), snacks and afternoon tea. Unlimited beverages including domestic and international alcoholic and non-alcoholic drinks at any of the resort bars. WiFi. Mini-bar refreshed daily with soft drinks, bottled water and beer, pool and beach waiter service. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service. 24-hour dining option. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Oceanview Rooms with a living area and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.

Junior Suite Oceanfront Rooms offer views across the ocean, with a spacious bathroom and whirlpool tub and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Oceanview Rooms, as Junior Suite Oceanview Rooms but with soaking tub on the balcony and Preferred Club Benefits, sleeping maximum 3 adults.

Preferred Club Junior Suite Oceanview Swim-Out Rooms are as Junior Suite Oceanview Rooms but with swimming pool access from your room and Preferred Club Benefits. Wheelchair accessible Preferred Club Junior Suite Swim Out Rooms with roll-in shower and 2 double beds (must be requested at time of booking, subject to availability), sleeping maximum 3 adults.

Preferred Club Master Suite Oceanfront Rooms with direct panoramic ocean views, separate living/dining room, a balcony with a two-person Jacuzzi and Preferred Club Benefits, sleeping maximum 2 adults.

Preferred Club Master Suite Ocean Front Swim-Out Rooms are 1-bedroom suites offering lovely ocean views and direct swim-out access. The large balcony has a Jacuzzi for two and this room type includes Preferred Club Benefits, sleeping maximum 2 adults.

Preferred Club Presidential Suite Oceanfront Rooms with luxurious fittings, a separate living room, direct panoramic ocean views, walk-in closet, small fridge, microwave, bar, desk, computer, dinner table seating eight people, a four-person Jacuzzi and Preferred Club Benefits, sleeping maximum 2 adults.


Book a Preferred Club Room and receive the following Preferred Club Benefits:

  • Personalised check-in and check-out
  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Steam press
  • Preferred Club rooms and suites in premium locations, include a soaking tub on the terrace
  • Soaking tub with padded covers for lounging on terrace
  • Concierge services
  • Daily continental breakfast service in Preferred Lounge
  • Afternoon hot and cold hors d’oeuvres
  • Complimentary newspaper in suite every day (English or Spanish)
  • Complimentary computer access in Preferred Lounge
  • Upgraded mini-bar service
  • Upgraded bath amenities
  • Private pool
  • Exquisite desserts and fine liquors in preferred lounge
  • Access to dining, activities, and facilities at Breathless Montego Bay
  • Butler service* (available on request, additional cost may apply)
  • Honeymoon offer: honeymooners receive a welcome letter, fresh fruit and a bottle of sparkling wine upon arrival, a special turndown service, breakfast in bed with Mimosas (reservations made in advance with concierge) and 15% discount on all spa treatments. Terms and conditions apply. 

  • Booking Bonus: Book by 29 Feb '20 to receive up to 27% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 27% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 15 Dec '19 and save up to 49% off the accommodation cost for travel between 1 Nov-31 Dec '19.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 29 Feb '20 and save up to 50% off the accommodation cost for travel between 15 Aug-31 Oct '20 when staying in a Junior Suite Ocean View.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 31 Jan '20 and save up to 35% off the accommodation cost for travel between 1 Jan-23 Dec '20 . 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

10 reservation-free restaurants: El Patio (Mexican à la carte), Himitsu (Pan-Asian à la carte), Portofino (Italian à la carte), Bordeaux (French à la carte), Oceana (seafood à la carte specialities), World Café (Internationally themed buffet) Seaside Grill, Barefoot Grill (snacks), Blue Mountain (Caribbean fusion cuisine) and Coco Cafè (teas and pastries and late night snacks, open 24 hours). 9 bars including Cigar & Piano Bar, Beach Bar and Pool Bar. Enjoy the 'Sip, Savour and See' dining experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless and Sunscape Resorts & Spas (terms and conditions apply).

Regular evening entertainment including live music performances, films on the beach and theme nights. Desires Music Lounge, open until 2:00am. Theatre.

2 swimming pools including a Preferred Club pool, 3 outdoor whirlpools. Secrets Spa by Pevonia with full range of massage* and beauty treatments*. Fitness centre. Water aerobics. Non-motorised water sports including sailboats, kayaks, windsurfing and snorkelling. Complimentary scuba lessons in the swimming pool. Basketball, volleyball, bocce ball, football and ping pong. Yoga, aerobics and dance classes. Cooking Lessons. Golf nearby*, horse riding*. Open-air theatre. Jogging trail and bicycle tours. Tennis court (floodlit) and giant chess board. Full use of facilities at Secrets St James' resort next door.

Shops. Laundry/dry-cleaning service*. Shops*, car rental*, tours and excursions desk*, gaming lounge*. 24-hour room service. Download the hotel's "Unlimited Connectivity" App. Guests are also entitled to use the Unlimited-Luxury® privileges at neighbouring Secrets St James Montego Bay. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: no reservations are required at any of the restaurants and no wristbands are required.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5432)
  • Very good (1916)
  • Average (739)
  • Poor (276)
  • Terrible (156)
Image of the Tripadvisor rating Relaxed setting

Dec 12, 2019 SailandScuba Warren, New Jersey

Wild Orchid has a very relaxed, laid back vibe and a beautiful setting. The man made beach areas are well maintained and the pool areas are nice and clean with plenty of shade. WiFi can be spotty. The food was great and we looked forward to the nightly entertainment. The piano bar is a great, fun spot at night. The Jamaican Jerk food cart serves… Read more
Wild Orchid has a very relaxed, laid back vibe and a beautiful setting. The man made beach areas are well maintained and the pool areas are nice and clean with plenty of shade. WiFi can be spotty. The food was great and we looked forward to the nightly entertainment. The piano bar is a great, fun spot at night. The Jamaican Jerk food cart serves up late night snacks on the way back from the club and bar. The cart roams the property each day too! Delicious! The resort grounds are immaculate and very well manicured. I can’t give the stellar "Excellent" review I hoped for. Based on our overall experience, and what we expect from the Secrets brand, the resort did not earn it. From unresolved maintenance issues resulting in lack of comfort, to not being given the perks and amenities we expect as UVC members and have paid for, our expectations were not met. I also didn’t appreciate being lied to repeatedly. When I called them out on the lies, they tried to turn it around and say I was to blame. Simply unbelievable. I’d consider visiting again to give them another chance. I know they can do better. The atmosphere, the weather, most of the staff, food, drinks, and nightly entertainment made for an enjoyable stay. Thanks to UVC rep Nadia who was instrumental in smoothing a lot of issues out for us, Andre and Jerome our butlers, Rodrigo the Hotel Rooms Manager, Nicola at Bordeaux, Dwayne, Calvin, Kedeshia and the Sugar reef bar staff, and e-team member J-Star for the fun Casino Night! Read less
Image of the Tripadvisor rating The Good, The Bad and The Absurd

Dec 12, 2019 BruceM_Pook Plantation

Executive Summary - This over priced resort may have been worthy of the word "upscale" at some point in their history but I can only judge on the now. We (two couples) found the resort terribly managed with below average food quality and entertainment. The activities lacked, for the most part, variety between days and were often times not run… Read more
Executive Summary - This over priced resort may have been worthy of the word "upscale" at some point in their history but I can only judge on the now. We (two couples) found the resort terribly managed with below average food quality and entertainment. The activities lacked, for the most part, variety between days and were often times not run well. We made the mistake of thinking that "Secrets" had a consistent quality between sister properties but we were wrong. I would not recommend and will not go back. Here is my full review... The GOOD: The grounds are beautiful. The rooms are clean and roomy. Most of the staff seem genuinely nice and helpful. We had fun at one of the Trivia games and my wife enjoyed yoga. The best meal was the breakfast buffet with plenty of choices. A tablet in the room gave you wireless access to activities, menus and other information! Nice. The BAD: As others have stated, the check-in process was atrocious. Very long, tedious and a bit of manipulation so they can try to sell you on a vacation package. But worse was the fact that we booked two rooms several months in advance and they were not available! They put us up in the lower-end next door resort, Saint James, and tried to convince us that VIP status made up for it. If we wanted VIP we would have booked VIP (we later learned that there was little benefit to VIP since we were never carded before going into the VIP lounge which was just a few tables with snacks and drinks). Thus, we wanted the room we originally booked in the resort we originally wanted. We couldn't unpack and feel like our vacation had started because we were moving back to Wild Orchid the following day. So, after 1.5 hrs to check in, we get settled into a freezing room at Saint James. We raised the temperature setting and left; but when we returned, the room was still at the same freezing temperature. Maintenance recommended that we manually shut off the A/C and then turn it back on for comfort. Are you kidding me? The next morning I was awaken from a sound sleep at 5 am from a mistaken wake up call from the front desk. And the 8 am breakfast in our room order was not delivered until 8:30 am. We found the food mostly lacking flavor and way below expectations. The one restaurant that served steaks including filet mignon was closed. Choices at each restaurant were very limited and we were dismayed to learn that too often "inside" didn't mean air conditioned inside, it meant a roof and walls open to the outside heat. We found it simply uncomfortable to eat dinner when we were sweating. The fans were broken in the Japanese restaurant making that particular meal doubly miserable. We called to arrange a meal (wife is vegetarian) and the event person on phone said they will take care of it but when we arrived at the restaurant, they had no idea what we were talking about. We spoke to the chef who said no one called. The same white wine was warm one night and cold another. Basaltic vinegar/ ketchup seemed watered down to us. Desserts lacked variety and after a couple of nights it became boring. They even had, are you ready, two different chocolate chip cookies, one tasted great and the other awful (and I assume cheaper). We realized the better cookies were at check-in and not the cafe so we had to go there to see if we could nab some of those. My wife wondered how much of the food was frozen, canned, etc., rather than freshly cooked, baked, etc. We were so upset at the amount of time spent trying to sort out issues that we asked to speak to the resort manager. Unbeknownst to us, they presented the reception manager. And worse, they left us in the lobby waiting for a long time before the manager came out to greet us. The amount of time we spent in that lobby during the first 24 hours was ridiculous. We missed activities. And the CREDITS they advertise are actually coupon books with $ off a purchase of something already overpriced. This is our second secrets visit and we have never used one coupon. Other: Turn down service was not done twice. Mini bar was not refreshed daily. My friend ordered a drink and I asked for water from pool wait staff but they didn’t bring either. I called the concierge line but not only did no one pick up but the voice mailbox was full. Couples massage - they put us in different rooms and opened the sliding panel between rooms. That is not a couples massage. When I mention that the headrest was loose and lopsided, I was told that "that is the way it is." I said it was unacceptable and only then did they find a replacement headrest deducting the time off my 50 min massage! Be aware, the Privacy On button will have them deliver food in the pass through without ringing the doorbell but then they will call you and wake you up to tell you that your food is in the pass through. Arts craft? Only once and it was Tie dying a T-shirt only if you knew to bring one otherwise you could "buy one!" THE ABSURD: When moving back to the Wild Orchid, we were told that our bags would be taken from our room; then we were told they weren't taken because we had to be present when the bags were taken. So we walked back to our first room only to find no bags as they were already taken down to the lobby. When we located our bags and wanted to get the bags to our room, two bellmen of the two different resorts argued over whose bags they were (I guess for the tip) in front of us. Blue mountain restaurant had plenty of empty tables but we saw people getting devices and being sent off to wait. I asked why people weren't being seated and was told because there is a wait. I said I realized that but I saw so many empty tables. "Are you short handed?" I asked. The person repeated that there was a wait totally ignoring me and suggested I speak to the manager. The Manager told us that they had plenty of staff but they couldn’t assign tables because then they would have too many tables for a waiter and they want to provide a certain level of service. I then asked him why there are so many empty tables if they had sufficient staff and he repeated his answer. So they had plenty of staff but they will not fill the empty tables because then there would be too many tables for each waiter?!?!? And the manager kept repeating this and never stating the truth which was that the number of wait staff was insufficient to handle the entire restaurant. And get this, it was only 6:30 pm they opened at 6 pm! I think this gives you, the reader, enough reasons for our rating. Read less
Image of the Tripadvisor rating Not worth the money...

Dec 11, 2019 jclark1785 Gardiner, Maine

If you're looking for spectacular service - go to another resort. You are sold a timeshare upon arrival - associates do not care to help, they act bothered when you approach them. Construction and mess all in the "preferred" section.
Image of the Tripadvisor rating Good, not great

Dec 11, 2019 Trip67122691449

Overall, a good experience, but will not return. The facilities are nice, but there was construction occurring on the first and second floors of our building which we were NOT notified about. It was so loud we could not use the pool or lay out at the beach in front of our building. Staff not very accommodating for food allergies--made me feel… Read more
Overall, a good experience, but will not return. The facilities are nice, but there was construction occurring on the first and second floors of our building which we were NOT notified about. It was so loud we could not use the pool or lay out at the beach in front of our building. Staff not very accommodating for food allergies--made me feel like a nuisance and I got sick 2 nights. One waiter straight up asked for a tip at the end of the meal. Restaurant service was fair at best. They need more beach servers as we sometimes had to wait over an hour for someone to come and take a drink order. Read less
Image of the Tripadvisor rating Vacation

Dec 11, 2019 mhass2019

I loved the Beach. Loved dolphins Cove, the shopping. The staff was friendly and willing to help if needed. Room service took extra time for delivery. Stocking up the water and coffee was a chore. The peacefulness and being able to relax was amazing. No one's kids were running around.