Montego Bay, Jamaica
350 suites. All with air-conditioning, whirlpool bathtub, ceiling fan, terrace or balcony, satellite TV, DVD player, complimentary WiFi, telephone, do not disturb light system, sofa area with ceiling fan, mini-bar (replenished daily), tea/coffee maker, safe, 24-hour room service, bathrobes and bedroom slippers, clothes steamer, separate water closet, Gilchrist & Soames bath amenities, separate shower and hairdryer.
Junior Suite Garden View Rooms have a private, furnished balcony from which to admire the views across the manicured gardens, bathroom with hot tub, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.
All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner), snacks and afternoon tea. Unlimited beverages including domestic and international alcoholic and non-alcoholic drinks at any of the resort bars. WiFi. Mini-bar refreshed daily with soft drinks, bottled water and beer, pool and beach waiter service. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service. 24-hour dining option. No wristbands required.
Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Junior Suite Oceanview Rooms with a living area and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.
Junior Suite Oceanfront Rooms offer views across the ocean, with a spacious bathroom and whirlpool tub and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.
Preferred Club Junior Suite Oceanview Rooms, as Junior Suite Oceanview Rooms but with soaking tub on the balcony and Preferred Club Benefits, sleeping maximum 3 adults.
Preferred Club Junior Suite Oceanview Swim-Out Rooms are as Junior Suite Oceanview Rooms but with swimming pool access from your room and Preferred Club Benefits. Wheelchair accessible Preferred Club Junior Suite Swim Out Rooms are available with roll-in shower and 2 double beds (must be requested at time of booking, subject to availability), sleeping maximum 3 adults.
Preferred Club Master Suite Oceanfront Rooms with direct panoramic ocean views, separate living/dining room, a balcony with a two-person Jacuzzi and Preferred Club Benefits, sleeping maximum 2 adults.
Preferred Club Master Suite Ocean Front Swim-Out Rooms are 1-bedroom suites offering lovely ocean views and direct swim-out access. The large balcony has a Jacuzzi for two and this room type includes Preferred Club Benefits, sleeping maximum 2 adults.
Preferred Club Presidential Suite Oceanfront Rooms with luxurious fittings, a separate living room, direct panoramic ocean views, walk-in closet, small fridge, microwave, bar, desk, computer, dinner table seating eight people, a four-person Jacuzzi and Preferred Club Benefits, sleeping maximum 2 adults.
Book a Preferred Club Room and receive the following Preferred Club Benefits:
Rating summary
Tajay at Oceana- The best service in Jamaica, hands down!
May 13, 2022 N9003TUkellyh
Beautiful!
May 13, 2022 U1691WJjulies Hagersville, Canada
Spring Get-A-Way
May 10, 2022 120cindis West Chester, Pennsylvania
Paradise
May 10, 2022 L2324MChannahg London, United Kingdom
Wedding at wild orchid.
May 9, 2022 439calvinw
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
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Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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