Sunset At The Palms

Negril, Jamaica

Tree Top Deluxe Room
Tree Top Deluxe Room
Treetop Deluxe
Tree Top Suite
Tree Top Suite
Tree Top Suite
Tree Top Suite
Spa
Lotus Leaf Restaurant
Tree Top Suite
Palm Grove Restaurant
Tree Top Deluxe Room
Tree Top Deluxe Room
Treetop Deluxe
Tree Top Suite
Tree Top Suite
Tree Top Suite
Tree Top Suite
Spa
Lotus Leaf Restaurant
Tree Top Suite
Palm Grove Restaurant

The hotel

Nestled in 10-acres of delightful tropical gardens, the Sunset at the Palms is a sure-fire winner for adults looking for a peaceful and pampering retreat. Begin your holiday the minute you step off the plane with the Club MoBay VIP arrival service where you will be fast tracked through the Jamaican Immigration and Customs meaning you will be on the beach sipping a cocktail before you know it. Stay in exquisite wooden bungalows that sit atop sturdy stilts, so you feel like you’re in a tree house — albeit a luxury one, with polished wood floors, sleek showers with body jets and airy balconies furnished with a relaxing day bed. There are three different dining choices from the extensive International buffet at Palm Grove Restaurant to the creative Caribbean fusion menu at the à la carte Lotus Leaf. Guests rave about the spicy Jamaican ‘Jerk’ chicken that’s served at the Beach Bar and Grill during lunch — don’t miss it! The pool is perfect for lounging in the sun, or it’s a short escorted walk over the road to the celebrated Bloody Bay, a spectacular stretch of white sand beach fringed with picture-perfect palm trees.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Close to Beach
  • Restaurant
  • Kayaking
  • Windsurfing

Where is it

On the western tip of Jamaica in Negril, across the road from Bloody Bay, a 2-mile stretch of white-sand beach. Transfer time from Montego Bay Airport: 1 hour 30 minutes.

Hotel information

85 rooms and suites spread throughout 43 individual wooden buildings with no lifts. All with air-conditioning, wooden fan, satellite TV, complimentary WiFi access, safe, hairdryer, tea and coffee maker, fridge stocked with bottled water, soft drinks and local beer replenished daily, iron and board, slippers, bathrobes and nightly turn-down service. Tree Top Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults.

All Inclusive of: all meals and snacks. All drinks including premium brands and wine by the glass. All activities and entertainment above unless otherwise stated. 

Tree Top Suites are split-level, have a sunken living area with a sofa bed, 2 full bathrooms, 2 private verandahs and sleep maximum 3 adults.

Palm Grove Restaurant (open daily serving breakfast, lunch and dinner), Chef's Showcase Under the Stars - the Executive Chef features authentic local cuisine and garden produce with a Mediterranean twist (open select evenings each week, reservations required), Lotus Leaf Restaurant (dinner; Caribbean fusion cuisine, open select evenings 4 nights a week, by reservation only) and Palm Breeze Beach Bar and Grill (daily 10:00am-6:00pm; casual snacks, sandwiches, Jamaican ‘Jerk’ specialities, smoothies etc). Bamboo Bar with swim-up facility (10:00am-1:00am), Irie Martini Bar (6:00pm-11:00pm) and Blue Coffee Cafe (11:00am-5:00pm).

Live music nightly. Weekly Manager's cocktail party.

Swimming pool with swim-up bar. Large whirlpool bath on the sun terrace. Upgraded beach facilities, including chic cabanas, chaise lounges, beach huts and open-air massage areas. Spa facilities*. Fitness centre. Non-motorised water sports: paddle boards, kayaking, snorkelling and windsurfing. Island cooking classes and Mixology cocktail making classes (once per week). Nature walk. Daytime activities and evening entertainment. Mountain biking* and golf* nearby. ScubaCaribe school*. Ricks Cafe Sunset Cruise* and Half Moon Cruise*.

Club Mobay VIP Airport Arrival Service, includes Fast Track through Immigrations and Customs plus access to Lounge, with beverages and snacks included while you await your transfer to Palms. Gift shop. Room service (7:00am-9:00pm). Complimentary WiFi access in all rooms, the lobby and the internet centre. Personal Sunset Concierge (assisting with personalised check-in, and general assistance throughout, including calling guests each day with the time of sunset that evening).

3 nights between 20 Apr-31 Oct '20 and 13 Apr-31 Oct '21.

5 nights between 1 Jan-19 Apr '20 and 22 Dec '20-12 Apr '21.

7 night minimum stay applies at all times to Tree Top Suites.

* Denotes local charge.

Please note: this hotel accepts guests over 18 years only.

Please note: this hotel is not suitable for wheelchair users as all accommodation is on stilts, with a stairs up to the accommodation (no lifts).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2557)
  • Very good (694)
  • Average (181)
  • Poor (72)
  • Terrible (33)
Image of the Tripadvisor rating Amazing

Jul 24, 2021 Tangie719 Raleigh, North Carolina

Nothing short of Amazing. From the time we stepped out of the cab we were greeted with a Welcome home and Water and really really amazing cookies. Stephon was amazing all week long. The front office Staff Daniella, Nadine (Wedding Planner and much more) and the other ladies are all great and will help with anything. The Bartenders Pool Damion… Read more
Nothing short of Amazing. From the time we stepped out of the cab we were greeted with a Welcome home and Water and really really amazing cookies. Stephon was amazing all week long. The front office Staff Daniella, Nadine (Wedding Planner and much more) and the other ladies are all great and will help with anything. The Bartenders Pool Damion Master at his job, Kerry with the beautiful Dimples and that Bob Marley shot., (you have been warned) Carson soft spoken and super friendly Rashawn at the Beach, just walk up and say shots shot shot, he likes that, it makes him happy to see you happy and Esroy at the Martini Bar, great Martinis! The food was amazing we enjoyed it all. The greens (Callaoo), seafood night, and Jamaican Night. Yumm. The sandwiches left out at night so you can soak up the alcohol if you need that late night snack. Claudette with the Jiggy coffee in the am. Shout out to her. And all the grounds keepers for the beautiful grounds. All the plants and trees are beautiful. If you need a cab ask for Omar or Manner they will get you there safely and on time. And the girls at the Spa were amazing. Shaba no and Brenda. My Birthday was amazing and I met new friends along the way. Great place to stay. Read less
Image of the Tripadvisor rating Honeymoon Paradise!

Jul 20, 2021 stonerinpnwonderland Springfield, Oregon

My wife and I were married 07/10 and stayed at this wonderful resort from 07/11 - 07/18 and we were glad we chose SatP! First, our room. We had requested as private as a room as we could get and the first night it wasn't available but would be for the rest of our trip. So, we stayed in a nice room (502) our first night and then stayed in 404 for… Read more
My wife and I were married 07/10 and stayed at this wonderful resort from 07/11 - 07/18 and we were glad we chose SatP! First, our room. We had requested as private as a room as we could get and the first night it wasn't available but would be for the rest of our trip. So, we stayed in a nice room (502) our first night and then stayed in 404 for the rest of our trip. The room was nice (sure, a little dated but with Covid who is throwing money into small improvements?), clean and most importantly the AC was top notch! Our lanai overlooked the field where Betty and the other goats were kept so we had jungle and goat views which we enjoyed immensely! The bed was a nice king bed, firm but not too firm and the bedding was nice and fresh. The concierge staff was very attentive and Iesha was our main concierge contact. She was awesome and friendly at all times. She and the rest of the concierge staff were great and took very good care of our needs and requests during our stay. Most of the rest of the hotel staff were pretty great as well. The cleaning staff was friendly and reset the room anytime we asked them to. The only thing they could have done better was restocking the water in our fridge. I had to request it at the front desk several times, which was unexpected because the high heat should keep them reminded to keep us hydrated! Bar staff was fun and friendly. One of our favorites was Rasheem, he had jokes and shots which made him a favorite for drinking at the pool bar after dinner. Most of the bar staff moves between the beach or the pool bar so you'll find him at different spots at different times, but he'll always take care of you guys! The most fun and funniest thing about the staff is that EVERYONE thought I was famous wrestler (because of my large, red beard) the first few days. I had to convince staff that I wasn't someone famous hiding behind a fake name, this actually worked in my favor as they were all convinced they were helping a famous person so I had some great service! The beach was kept super clean, my only complaint is that we had to cross a super busy street to get to the beach. The resort has a crossing guard to help so I really couldn't complain too much about having to walk 100 yards to the beach. With a bar right there is wasn't like we had to go back to the resort for drinks so no real complaints. Having all of the non-motorized water sports was a blast! Coming from Oregon we can't play in our oceans so kayaking in the ocean was super fun and an experience I will treasure forever! Thank you so much to the Sunset staff and management for making our honeymoon so awesome! Read less
Image of the Tripadvisor rating Beautiful Resort with some struggles during our visit

Jul 16, 2021 jasoncD7076BY

The resort is beautiful. The people who work there were so nice and helpful, they did everything to make the stay wonderful. We had several things come up during the visit that were challenging and you should know about it before booking a stay. I felt the website was misleading. They discuss a buffet, a stocked fridge and WiFi as part of the… Read more
The resort is beautiful. The people who work there were so nice and helpful, they did everything to make the stay wonderful. We had several things come up during the visit that were challenging and you should know about it before booking a stay. I felt the website was misleading. They discuss a buffet, a stocked fridge and WiFi as part of the visit. I know COVID-19 has changed somethings they have to do but we are a year and half plus into the pandemic and the website could have been updated to include the information that there is no longer a stocked fridge, just some bottles of water in it upon your arrival. Also that there is no buffet and the choices for dinner are limited and very repetitive, although the food is good. The breakfast changed onetime during our week long stay and it was basically the same except French toast changed to pancakes. The Wifi was unavailable for the first two days of our stay but was restored but was still spotty depending upon where you were on the resort. If you are going to get away and just relax this is the resort you are looking for. The night life is a piano player for an hour plus three days a week, karaoke 2 days a week and then outside live entertainment the other two nights. They all lasted a little over an hour. We were told it was because of a curfew, but heard some other things from the entertainers. The bartenders were great and provided an excellent service. However, the majority of the liquor tasted watered down, except for the rum, even if you had something "neat". Often times there was no Redstripe on drat and we were stuck with drinking Redstripe from the can. Not what I expect from an all-inclusive resort. They ran out of a number of things including straws for 4 days. On several occasions you would ask for something on the menu, whether it was breakfast, lunch, or dinner and they would be out of it. They had no decafe coffee for 2 days as well. The mosquitoes were really bad at night especially where you eat at the Palm. Take lots of bug spray with you or be prepared to scratch. The treehouse experience was a different type of resort and it was nice. We enjoyed the peace and tranquility, but if you have been to other all inclusive if you will have to have a way different mindset from your previous experiences. Finally you have to pay $50 US dollars a person for a COVID test in order to leave Jamaica plus $5 round trip in the taxi to get the test. I understand the resort has nothing to do with having to be tested, but the fact that an expense of an additional $110 dollars was told to us upfront or on the website was very disappointing. I know of others who have traveled to other countries and resorts and were not charged for the testing. I am not saying you shouldn't go, but what I am saying is be prepared for what I shared above and know I have had better value at other resorts for the same or close to the same amount of money. Read less
Image of the Tripadvisor rating Peaceful paradise

Jul 8, 2021 alspin2012 Boonton, New Jersey

After two years since we traveled as a result of the pandemic we decided to return to Negril knowing of its fabulous seven mile beach. Well, we weren’t disappointed choosing Sunset at the Palms, because not only did we have the opportunity to experience this fabulous beach but probably the best beach service we could remember. The beach staff was… Read more
After two years since we traveled as a result of the pandemic we decided to return to Negril knowing of its fabulous seven mile beach. Well, we weren’t disappointed choosing Sunset at the Palms, because not only did we have the opportunity to experience this fabulous beach but probably the best beach service we could remember. The beach staff was extremely attentive from the second you step foot on the sand. They immediately jump to serve you with a clean beach lounge, table, towels and Red Flag. Which the second you pop it in the sand, they are present to accept your food and/or drink order. (A big shout out to Jovine who made sure that we had our favorite spot each morning - thank you)!. When they aren’t serving you they are cleaning the beach so it’s pristine regardless of the time of day. Although the beach is across the street from your private villa, it’s clearly worth the 5 minute walk. Once back on the resort you think your walked into a tropical garden. (BTW Service is exemplary on this side of the resort too with cleanliness being their top priority). The grounds are kept immaculate and the landscape is beautiful as you feel you’ve been displaced to another island of its own. The privacy and quietness of this resort has a natural ability to absorb any stress you might have prior to arrival. Each Villa offers its own view with a private balcony. While we stayed tucked off toward the back of the property, which may seem a distance from the restaurants and hub of the resort, it’s a trade off to a serene and quiet setting full of birds and flowering gardens. The gym was another amazing spot to visit! We used it almost everyday with the exception of the one morning when we went to the spa for an incredible couples message. Overall this property is the epitome of a boutique style resort as it’s small and intimate. We highly recommend it to anyone you wants to enjoy nature at its finest while being catered too! Considering that the property had recently reopened to full capacity since the pandemic, it’s only fair to know they were still undergoing some limitations/restrictions with certain food, drink, entertainment and other details that would have only enhanced our stay. In the other words what we did experience only has the potential to be better. With that said we plan to wait another year and return. So a heartfelt Thanks to the staff and everyone who works at Sunset at the Palms for an incredibly relaxing six days in paradise. Read less
Image of the Tripadvisor rating Dream Vacation Comes True

Jul 5, 2021 juliecQ8876SR Stoney Creek, Canada

I can't say enough good things about this resort. The staff is amazing and made us feel at home. Our meals were delicious. Be sure to book a massage at the Ginger Lily Spa. It was the best massage I've ever had. The rooms are lovely and we enjoyed our private balcony. The beach is beautiful. We met the greatest people there, and did I mention… Read more
I can't say enough good things about this resort. The staff is amazing and made us feel at home. Our meals were delicious. Be sure to book a massage at the Ginger Lily Spa. It was the best massage I've ever had. The rooms are lovely and we enjoyed our private balcony. The beach is beautiful. We met the greatest people there, and did I mention the staff? They are the ones that truly made this a wonderful vacation. Thank you to everyone at Sunset at the Palms Resort. You made my dream vacation a reality. Read less