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Nestled in 10-acres of delightful tropical gardens, the Sunset at the Palms is a sure-fire winner for adults looking for a peaceful and pampering retreat. Begin your holiday the minute you step off the plane with the Club MoBay VIP arrival service where you will be fast tracked through the Jamaican Immigration and Customs meaning you will be on the beach sipping a cocktail before you know it. Stay in exquisite wooden bungalows that sit atop sturdy stilts, so you feel like you’re in a tree house — albeit a luxury one, with polished wood floors, sleek showers with body jets and airy balconies furnished with a relaxing day bed. There are three different dining choices from the extensive International buffet at Palm Grove Restaurant to the creative Caribbean fusion menu at the à la carte Lotus Leaf. Guests rave about the spicy Jamaican ‘Jerk’ chicken that’s served at the Beach Bar and Grill during lunch — don’t miss it! The pool is perfect for lounging in the sun, or it’s a short escorted walk over the road to the celebrated Bloody Bay, a spectacular stretch of white sand beach fringed with picture-perfect palm trees.
Amenities
Bar
Spa
Swimming Pool
Room Service
Safety Deposit Box
Evening Entertainment
Fitness Centre/Gym
Internet Access
Close to Beach
Restaurant
Kayaking
Windsurfing
Where is it
On the western tip of Jamaica in Negril, across the road from Bloody Bay, a 2-mile stretch of white-sand beach. Transfer time from Montego Bay Airport: 1 hour 30 minutes.
Hotel information
85 rooms and suites spread throughout 43 individual wooden buildings with no lifts. All with air-conditioning, wooden fan, satellite TV, complimentary WiFi access, safe, hairdryer, tea and coffee maker, fridge stocked with bottled water, soft drinks and local beer replenished daily, iron and board, slippers, bathrobes and nightly turn-down service. Tree Top Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults.
All Inclusive of: all meals and snacks. All drinks including premium brands and wine by the glass. All activities and entertainment above unless otherwise stated.
Tree Top Suites are split-level, have a sunken living area with a sofa bed, 2 full bathrooms, 2 private verandahs and sleep maximum 3 adults.
Free Weddings: conditions apply. More information can be found here
Palm Grove Restaurant (open daily serving breakfast, lunch and dinner), Chef's Showcase Under the Stars - the Executive Chef features authentic local cuisine and garden produce with a Mediterranean twist (open select evenings each week, reservations required), Lotus Leaf Restaurant (dinner; Caribbean fusion cuisine, open select evenings 4 nights a week, by reservation only) and Palm Breeze Beach Bar and Grill (daily 10:00am-6:00pm; casual snacks, sandwiches, Jamaican ‘Jerk’ specialities, smoothies etc). Bamboo Bar with swim-up facility (10:00am-1:00am), Irie Martini Bar (6:00pm-11:00pm) and Blue Coffee Cafe (11:00am-5:00pm).
Live music nightly. Weekly Manager's cocktail party.
Swimming pool with swim-up bar. Large whirlpool bath on the sun terrace. Upgraded beach facilities, including chic cabanas, chaise lounges, beach huts and open-air massage areas. Spa facilities*. Fitness centre. Non-motorised water sports: paddle boards, kayaking, snorkelling and windsurfing. Island cooking classes and Mixology cocktail making classes (once per week). Nature walk. Daytime activities and evening entertainment. Mountain biking* and golf* nearby. ScubaCaribe school*. Ricks Cafe Sunset Cruise* and Half Moon Cruise*.
Club Mobay VIP Airport Arrival Service, includes Fast Track through Immigrations and Customs plus access to Lounge, with beverages and snacks included while you await your transfer to Palms. Gift shop. Room service (7:00am-9:00pm). Complimentary WiFi access in all rooms, the lobby and the internet centre. Personal Sunset Concierge (assisting with personalised check-in, and general assistance throughout, including calling guests each day with the time of sunset that evening).
3 nights between 20 Apr-31 Oct '20 and 13 Apr-31 Oct '21.
5 nights between 1 Jan-19 Apr '20 and 22 Dec '20-12 Apr '21.
7 night minimum stay applies at all times to Tree Top Suites.
* Denotes local charge.
Please note: this hotel accepts guests over 18 years only.
Please note: this hotel is not suitable for wheelchair users as all accommodation is on stilts, with a stairs up to the accommodation (no lifts).
Based on 3453 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2485)
Very good (690)
Average (178)
Poor (71)
Terrible (29)
INCREDIBLY ROMANTIC EXPERIENCE!
Sep 13, 2020Jono1508New York City, New York
We arrived at the resort and were greeted by very friendly staff who showed us around. The secluded rainforest atmosphere was so tranquil and the place was immaculate! Even though there were fewer visitors than normal due to COVID, they maintained the property and made sure we still had an amazing experience. They also followed all the proper…
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We arrived at the resort and were greeted by very friendly staff who showed us around. The secluded rainforest atmosphere was so tranquil and the place was immaculate! Even though there were fewer visitors than normal due to COVID, they maintained the property and made sure we still had an amazing experience. They also followed all the proper COVID protocol to make sure we felt safe during our trip.
All the staff were very helpful during our stay and truly cared about us enjoying ourselves. Shout out to the beach staff, our lifeguard, Alexander, and the manager, Byron, who all went above and beyond, especially after I had injured myself while swimming in the ocean. Make sure you also get your photoshoot in with their photographer as she is great as well!
Expect to get top quality food and drinks here. We were pleasantly surprised with the selection and quality available to us. They had a couple of chef showcase nights where they cook the food in front of you, which made for an entertaining and romantic evening. Pro tip: the red snapper is top notch.
Overall, an incredible experience, and would highly recommend to anyone considering a trip to Negril!
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WOW!!!
Sep 8, 2020Destination609142
We were there during the height of covid 2020 and the staff and everyone did an AMAZING job!!! There was a nightly curfew at 9 pm that was imposed by the government during covid but they still did an amazing job. I would highly recommend staying here and look forward to returning soon!!!
Worth a stay
Aug 24, 2020BoardingPass184344
This is a very intimate and friendly resort with nice bungalows as rooms.
It is very charming and has a private beach and friendly staff. We had a great time thanks to the manager Patrick. If you have any issues you need to seek him out and be vocal about it. They will make every effort to fix it. Just be aware that they spray the grounds with…
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This is a very intimate and friendly resort with nice bungalows as rooms.
It is very charming and has a private beach and friendly staff. We had a great time thanks to the manager Patrick. If you have any issues you need to seek him out and be vocal about it. They will make every effort to fix it. Just be aware that they spray the grounds with bug spray every afternoon so sometimes the rooms smell like chemicals if you come during that time. Make sure to take plenty of bug repellent with you anyway because the grounds are beautifully lush and nature comes with some insects :)
The food was good and again if you are a vegetarian or vegan you need to make sure they know and that you speak with the chef upon your arrival so they meet your needs. One last thing--if you are traveling with a friend and you are shy just know they don't have doors on the bathrooms. It's more of a couples feel. I went with a family member so i was ok. The service was good but if you tip it gets exponentially better. A couple of dollars goes a long way here.
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EXCELLENT EXCELLENT EXCELLENT!! A++++++
Aug 13, 2020179klToronto, Canada
We came to this resort to get married and have our honeymoon and I cannot express the gratitude and emotion I have for this spectacular resort. I don't even know where to start.
1) The resort itself is literally like a palm paradise, filled with palm trees, coconut trees, plants , exotic flowers, birds, hummingbirds just everything about this…
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We came to this resort to get married and have our honeymoon and I cannot express the gratitude and emotion I have for this spectacular resort. I don't even know where to start.
1) The resort itself is literally like a palm paradise, filled with palm trees, coconut trees, plants , exotic flowers, birds, hummingbirds just everything about this place is amazing and beautiful. You have peace and serenity. The fresh air filled with the tropical ambiance; just incredible. The grounds are well kept and maintained, the rooms/suites are like treehouse cabins/apartments, some come with hammocks, they have balconies, beds are amazing, they're fully air-conditioned, views and surrounding areas; everything is just wonderful and I was totally in my element. The pool is beautiful and well kept, towels very clean and the swim-up pool bar, nice touch guys!
Housekeeping ladies, you are the best, the room on request was always cleaned and refreshed, thank you ladies!! I love you!
2) The food is lovely, breakfast, lunch and dinner, drinks all you can have and want is there. The food is amazing, daily they usually have a Jamaican dish for breakfast, that's what I always had, but they have a menu for other options as well. The servers, Stacey, Melissa, Alicia, Patrick; all of them were so wonderful, thank you guys, you truly embrace the culture and present the SATP ambiance and experience. I can't thank them enough truly.
3) Our ceremony was magical, Many thanks and much appreciation to Nadine, their wedding event planner/Coordinator. She is a diamond, she organized our whole ceremony to perfection. From the ceremony to the music, flowers, setting, cake, EVERYTHING I CANNOT thank her enough.
She is a true gem at the Palms and she even helped me keep my nerves calm before getting married... I LOVE HER and she's like the sister I never had, I love her and her team, and we will never forget what you guys did for us. Karen the photographer is amazing and very skillful and did an excellent job with our photos and editing, she's truly amazing; many thanks Karen, I love you hun.
Patrick's service and daily acknowledgment to us was just so received. He is truly experienced in his profession and it shows. He honors you with respect, honor and manners like a Maitre D (hope that's his title) should. He is spot on with his service and performance, and any place will be blessed to have him serve them.
The Resort amenities were just right for us, the gym and spa, (attendants were fab) massage was the best I've received in years, thanks, ladies.
The beach is beautiful and clean, water is perfect, the food at the bar has the best jerk chicken, and beach staff were all great.
The music band is always entertaining and cheerful, thank you guys.
The gift shop rep, she was so sweet, love her and will miss her.
Overall, the experience was wonderful. The front desk team, you guys definitely hold this all together, very attentive, compliant, resilient, and professional. I loved all the front desk staff, thank you guys I love you, I don't remember all your names, but you're truly hard workers and truly present the SATP brand and excellent reputation.
Truly I say thank you to everyone, you all truly made our experience, wonderful, magical and memorable.
Mr & Mrs Hurt will always make you our anniversary destination in the future.
You are our new family and we love you all.
We thank you immensely,
Quincy & Keisha Hurt
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Awesome Staycation
Aug 4, 2020Lqjam
Wonderful places...great customer service and staff super friendly and helpful
Food excellent- didn’t miss the buffet,
Rooms relaxing, well appointed, clean
Atmosphere and environment- green, lush, natural
Great for relaxing and getting away from it all
Going again!!!
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
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INCREDIBLY ROMANTIC EXPERIENCE!
