Couples Sans Souci

Ocho Rios, Jamaica

The hotel

The award-winning Couples Sans Souci continues to offer renowned cuisine and first-class service in an elegantly tropical setting. Sans Souci is French for 'without a care', and what could be more appropriate for a laid-back holiday in Jamaica, especially in a resort of this quality? Set into a pretty, 35-acre hillside garden that leads to 2 white sand beaches, the resort offers you a blissful retreat.

Amenities

  • Bar
  • Romantic
  • Spa
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Anniversary and special occasions
  • Beachfront location

Where is it

On a golden beach, 4 miles east of Ocho Rios. Transfer time from Montego Bay airport: 2 hours 10 minutes.

Hotel information

150 ocean-facing suites on up to 3 floors in 7 buildings. All with air-conditioning, LCD flatscreen TV, iPod docking station, tea/coffee maker, personalised mini-bar, safe, iron and board, nightly turn down service, bathrobes and hairdryer. Deluxe Ocean Suites with partial sea views, french doors leading to an enclosed covered sitting area, and large master bedroom (no balcony or patio), 1 king-size bed sleeping maximum 2 adults.

All inclusive of: all meals and snacks, all drinks (including premium brands) and all activities and entertainment above unless otherwise stated.

Deluxe Ocean Verandah Suites have a partial sea view, spacious master bedroom and large private furnished balconies, 1 king-size bed sleeping maximum 2 adults.

1-Bedroom Ocean Suites have a balcony, panoramic sea views and separate living room, 1 king-size bed sleeping maximum 2 adults. 

1-Bedroom Beachfront Suite with living area, bathroom with large walk-in shower, and balcony or patio with oceanfront view, 1 king-size bed sleeping maximum 2 adults.

Penthouse Suites available on request.

  • Honeymooners: Receive a bottle of sparkling wine in room on arrival and a 25-minute Couples massage, once per stay, when staying a minimum of 6 nights. Couples must be travelling within 30 days of their wedding date and present a copy of their marriage certificate on arrival.

Palazzina Restaurant (Bistro Fare, buffet breakfast and lunch, à la carte for dinner - reservation required), Beach Grill & Bella Vista (grilled specialities for lunch at the Beach Grill and authentic Jamaican dishes for dinner at Bella Vista), Casanova (traditional cuisine fused with Caribbean and Jamaican ingredients, dinner, reservation required). In-suite dining available 6:30am-10:30pm. 7 bars: Swim-up pool bar, Charlie's Veggie Bar, Beach Bar, Sunset Beach Bar, Palazzina Bar, Balloon Piano Bar and Martini Bar.

Weekly Jamaican beach party. Friday night Starlight Gala. Resident band and pianist. Strolling musicians. Live nightly entertainment. Weekly Wine-Tasting Party.

4 swimming pools (1 natural mineral pool), 3 Jacuzzis, 2 beaches, 1 for au-naturel sunbathing. Water sports with instruction including water-skiing, scuba-diving – resort course and one complimentary dive per stay for beginners, and one complimentary dive per day for certified divers (a second dive is subject to availability), night dives are available*, snorkelling trips, Hobie Cat sailing, windsurfing and glass-bottom boat rides. Fitness centre and gym classes, Charlie's Spa and beauty salon*. Unlimited complimentary golf including green fees and transfers to Upton Hills Golf Course (mandatory caddy*. Golf clubs available for hire*). Unlimited free local excursions.

Complimentary WiFi.

 3 nights except over Christmas and New Year when it is 7.

 

* Denotes local charge.

Dress code: applies in à la carte restaurants.

This is an over 18, couples-only resort.

Please note: this hotel is not suitable for guests with walking difficulties due to the location on the cliffside.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3554)
  • Very good (917)
  • Average (260)
  • Poor (81)
  • Terrible (55)
Image of the Tripadvisor rating Lovely resort

Jul 22, 2021 931lissyc

This was our 3rd trip. The grounds are beyond beautiful. The animals and flowers and beautiful grounds really make this a romantic area to be in! The groundworkers here are top notch and this place really shines because of them! I saw them all the time cleaning up debris, weeding and caring for the resort! It is absolutely amazing how beautiful… Read more
This was our 3rd trip. The grounds are beyond beautiful. The animals and flowers and beautiful grounds really make this a romantic area to be in! The groundworkers here are top notch and this place really shines because of them! I saw them all the time cleaning up debris, weeding and caring for the resort! It is absolutely amazing how beautiful they keep this place! We did struggle getting room service and the mini bar stocked. The first two days we called and nothing came for the minibar and then finally on the third day we got drinks. We ordered a breakfast on the app to be delivered early in the morning..but it arrived late and once again we were hungry. One night dinner took 3 hours and we were hungry the staff was working hard..but it seemed as if they were short staffed and couldn't keep up, it was not for lack of working hard. After this started keeping extra food in our room for breakfast the next day..as we are early risers and nothing is open before 7:30 am. The staff is great...but the covid requirements for guests is confusing, when you need and mask and don't isn't clear as well as when you have a temp check or don't. We were happy to follow whatever rules but they were kinda all over the place so we never knew when or where to take a mask. I really wish the formal restaurant was formal..as we brought nice clothes...but they kinda let anyone in.. In 2017 we were unable to eat there because of this, so that was a bit sad. Security at the all natural beach needs to not be so lax, inappropriate behavior and guests who drink excessively and cause a scene should be asked to leave...yet they did nothing. Not a normal stay for us seeing this behavior allowed. We love this resort and the staff really works hard at making your stay here top notch..but either because of covid or staffing issues.. There was a lapse of service here this time. We stood at the martini bar for over 30 minutes with no staff present as well as the veggie bar. When you have to stand in the baking sun and wait for someone to come back with no sign of when they may return it is not fun. We stayed in G and the views were absolutely amazing! The room was clean and housekeeping did a wonderful job. We did have a wonderful trip and will most likely return..but there do seem to be some issues with service at this time. Overall, we love this resort and hope they can work out the service issues for the next time we come. Read less
Image of the Tripadvisor rating Amazing time @ Couples San Souci

Jul 20, 2021 Lindseybj86

We had the most wonderful time at San Souci!! It was a very relaxing, quiet atmosphere and the views are just gorgeous! We understand now why couples return so often!! The food was good. Ruth at the spa was amazing!! Wonderful massage and the sweetest soul!! And the bartenders keep the fun going at all times!! Demame, Daine, Alphonso at the beach… Read more
We had the most wonderful time at San Souci!! It was a very relaxing, quiet atmosphere and the views are just gorgeous! We understand now why couples return so often!! The food was good. Ruth at the spa was amazing!! Wonderful massage and the sweetest soul!! And the bartenders keep the fun going at all times!! Demame, Daine, Alphonso at the beach bar as well as Stacy and Gerade at martini bar!! Everyone was genuinely kind and happy. It was nice to have watersport options without having to leave the resort. We will be returning in the future!! Read less
Image of the Tripadvisor rating Disappointing Service

Jul 15, 2021 brianoI3232ZO

Just wrapped up a week here. The resort property is absolutely beautiful and the staff is very friendly, however we won't be returning due to the lack of service. At dinner our second night, my wife's food arrived in a timely manner but mine didn't arrive for an hour afterwards. She had already finished her meal and I had lost my appetite so we… Read more
Just wrapped up a week here. The resort property is absolutely beautiful and the staff is very friendly, however we won't be returning due to the lack of service. At dinner our second night, my wife's food arrived in a timely manner but mine didn't arrive for an hour afterwards. She had already finished her meal and I had lost my appetite so we were getting up to leave when my food finally came, but it was too late for me. The other disappointment was not having the room minibar stocked with more than two beers, two sodas and two waters. Furthermore, no one bothered to restock it during our entire stay. We were told that it would be restocked daily. If you want a bottle of wine, you have to call and ask for it by 10AM that day or you are out of luck. What disappoints me about this is the resort does not anticipate anything you need and puts the burden on you to ask for what you need. The last thing I want to do on vacation is to have to remember a deadline to request a bottle of wine. I have stayed in many other resorts where the room was already stocked or room service would at least bring it on request. You can't blame this lack of service on COVID-19 as we were told. I simply don't see how that correlates at all. You will get a different response about how things work here depending on who you ask which means no one is on the same page here. I really enjoyed the trip but the service did not meet my expectations for what we paid. If you choose to visit Couples Sans Souci you will likely enjoy your visit if you downgrade your expectations of an all-inclusive resort. Read less
Image of the Tripadvisor rating San Souci

Jul 13, 2021 GoldsonAtkinson Kingston, Jamaica

Couples San souci wasn't a horrible experience. I was disappointed in the room we got because they put us in F7 which was clearly the older versions of their hotel rooms. It was clean which we appreciated but it was very far from the main breakfast area and beach. The staff was helpful and friendly. The entertainment was good as well. Not the best… Read more
Couples San souci wasn't a horrible experience. I was disappointed in the room we got because they put us in F7 which was clearly the older versions of their hotel rooms. It was clean which we appreciated but it was very far from the main breakfast area and beach. The staff was helpful and friendly. The entertainment was good as well. Not the best beach as the sand is sticky and very shallow. The property Is beautiful which is also a plus Outside of the room selection that we got couples def is a gem and is a good place to go to unwind and relax Read less
Image of the Tripadvisor rating Sans Souci sojourn

Jul 12, 2021 MarkDTownsend Shrewsbury, Massachusetts

Fabulous resort staffed by great people doing everything they can to ensure you have the perfect vacation This resort caters for your wellness needs plus water sports and the world’s best Au Naturel beach. The entertainers were excellent